DHL Express
reviews and complaints

My parcel [protected] haven't send to my address located at Sabah, Kota Kinabalu and has been stuck at Rawang Selangor.

the worst care for their clients , I informed them to hold my package because I moved out , they ignored my many requests over phone and email and send the package that require signature to the old address that I lost access to ! and I didn't even sign for with many requests over the phone and email that treated with horrible customer service ! and each agent giving his own false information!

I ordered an item on a special 2 day delivery

Everyday the driver simply given another excuse, I’ve taken 2 days off to wait and also tried rebooking to 2 spectate service points but irregardless of what I do he “re -attempts”

I have geo-fenced cameras and he hasn’t even tried once, no slip, no knock, nothing, doesn’t come anywhere near my clearly marked address, no attempt

First day said “premises closed” as if I’m business but it’s residential

Second day said “unable to deliver” on tbe message

The third day said “attempted but no one in “

Not once has he tried, he’s either an imbecile driving to the wrong address or simply lying

I’ve tried to contact dhl or complain or chase but that’s also impossible - I’ve called everyday and tried live chat but everytime it just says nooke is available and you can’t be put in a queue

DHL are the worst

JD014600010053396223

I order the AC 7 days ago, it was supposed to be deliverd by Tuesday 14 June 2022. Each day DHL had a different excuse "business closed" (it is a private address), "failed delivery attempt (me and my neighbors are at home).

Truth is, the address is a street with a market in front"Albert Cuyp Market". Drivers avoid this street to save time. I wish we would all be more honest about this and possible help drivers out by maybe adding extra time for them to deliver packages on this street.

The package is an AC I ordered for the hot days that started yesterday. I am sitting and sweating in 33 degrees while writting this. Due to DHL and its drivers I keep on sweating.

Kind regards,

Alkan

I left a personal C-Pap machine on a British Airways flight into London on April 18th. The airport shipped the item to me via DHL. On May 19th I received a form letter from DHL requesting all kinds of Information on this item for customs. When I asked for clarification of these terms, Betty Fleckinger simply sent a form with definitions of the terms. Since I did not have the machine, I could not provide those numbers. I spent several hours calling Apria Healthcare to try to get numbers, but they did not understand the numbers required. After 2-3 days, I was finally connected with a customer service at DHL named Carrie who helped me to get a form 3299, which is a personal medical device form.

Carrie Moore helped me fill out the form, and said everything was complete. This was on May 25th. Delivery to be on June 10th. On June 2nd, I got an email from London Heathrow saying my C-Pap had been returned to London. On June 9th, I got an identical letter from a different person at DHL, requesting the same numbers as before. When I called DHL to ask what was going on, I spoke with Michelle Davis, who said it was impossible for my equipment to have been sent back to London, and that it was still in the US. It arrived from London on June 1st. She would not listen to my explanation that this was the same item as #[protected]. She said an agent would call back within 2 hours. We waited all day for a phone call. This morning I see that she emailed me instead! That is not a phone call!

Today I spoke with Rocki Boni, who took the time to look up the first claim number and see that it was the same item, and someone at DHL sent it back to London. Ms. Boni even helped me to resend the original 3299 form.

My experience with DHL was very poor. I had 2 great contacts, and 3 very poor ones. This C-Pap machine is medically necessary, and I have been trying to get it back for almost a month. Since I spent at least 10 hours working on this, your company owes me 10 X $63.00 which is $630 for my time spent working on this project.

2 out of 3 packages were lost. When I called the refuse to help me staing the gave them to the post office but the post office never received. One of the two packages contains prescription medicine but they do not care. This is not the first time they have lost packages. It has happened a total of 4 times and usually after I call the packages show up. I sent two emails which nobody ever contacted me and two phones call which 9 was treated as though I was dumb. I wondering about these employees who handle package.

[protected]

First time, I called on May 20th and informed that package has been not delivered to our home address. They opened the case number [protected] and said some will get back to us in 2 days. No one called. We did DHL tracking and found the proof of delivery photo which is below and that is not our house. You can google it. Red color door house is the wrong address

Our house is single family with front view photo attached with nice landscaping in the front.

My concern is why DHL is keep saying that it was delivered to right address while proof of delivered package photo shows clearly that it was delivered to wrong house and mistake made by DHL driver. This should be the responsibility of DHL to refund to Sender company - Light in the Box for good costing us around $150.

Moreover, customer service is rough in US and don’t give us any other options.

Therefore, I decided to write here to see if there is someone at DHL who can help us here

Thank you

25/05/2022

Parcel not picked on time.

Hi I have been calling and complaining about my parcels not picked up by DHL like on the 25/05/2022 they were suppose to come no one came and my delivery date obviously it is affected what to say to the customer if you guys are coursing delays as the result the parcel was picked on 27/05/2022 because I called the other DHL driver that I know his number and it is wrong I am not suppose to called that guy please fix this this before you loose us as your customer

We had a large bike bag (with bike inside) and 2 large brown boxes collected on April 11/22 ref: [protected] for international delivery. The driver was let into the secure entrance for collection of these items. I now have a slip saying 2 of 3 items delivered. Which yes I have 2 brown boxes and NO bike bag/bike. We are now having to request CCTV of the driver collecting items as it appears we now need to prove theft by driver or DHL? How can you lose (lets pretend this is the case as I am still holding out hope) a 3rd large item such as this and then say 2 of 3 items delivered on tracking slip. Canadian side saying the third item has not made it to Canada and not looking like even left UK. No news from UK, just waiting.

Reading all the reviews makes me sick to the stomach that they just lose your stuff all the time and well, its just tough appears to be the response.

[protected] has been in transit 38 days. Stuck in UK customs for a month. DHL could call customs daily and get the parcel back into the dhl system for a delivery but are not interested in helping there customers. 178 dollars was spent on shipping. Says express but whats express about 38 days. Imports dont reply either via email. Terrible service. Email [protected]@outlook.com.

Hi

My family sent a shipment of medicines from India to me in Sweden. The medicines were for my husband (Naeem Saqib). It was shipped on 30 July 2021 and on 4th August it reached Sweden and we were notified that the shipment cannot be delivered since outside medicines are not allowed in Sweden. They told us that the shipment will be sent back to the shipper. But the shipper never got back the packet and we waited for almost three months and we're told to wait for some more time.

Then we were told that the shipment is not traceable. So, I want to complaint against dhl for misplacing me packet.

Shipment I'd: [protected]

I went to a boston location to drop off a package for delivery to a destination in santo domingo tracking [protected] I was told by agent that the package would be on time to final destination before the 21st day of april. This was a very important document going to the us embassy in santo domigo when my wife would receive. Because your company deception we loose our appointment for my children citizenship and our travel plans cancel. I do not apprecite the lack of profesionalism. I will report your company to better bussiness office here in boston. Im a very unhappy customer. I can be reach at your earliest convenience

All over the website DHL talks about privacy and verification, but an envelope with documents that can be used in identity theft sent via DHL with a customs checked sticker already on it was opened twice on route in the same country (USA) and even when making a compliant was told its their right to.. Opened not scanned for an envelope and paperwork - won't trust DHL ever again

My very important international document from China (tracking code is [protected]) was delivered to the wrong address by the courier of DHL EXPRESS , and there was no telephone contact or doorbell before delivery, and the signature and other supporting documents of the delivery could not be provided.

In addition, DHL's staff had a bad attitude, hung up the customer consultation call for no reason, and did not try to find this document. I said that I could go with the courier to find it, but they were not willing, and directly said that they couldn't do anything. And don't give me any feedback.

My first request is to find this document (this is the most important!), and my second complaint is the irregular behavior of the courier who is responsible for it and the relevant customer service, and they should be punished.

Waybill [protected]. No delivery in a month. [protected]. URGENT!

We paid a premium price to ship package number: [protected] from Seattle to India starting March 30, 2022 and arriving in India April 4.

As soon as my payment was accepted by DHL the date of destination changed from April 4 to April 11 without cause.

Our package was expedited to a customer who is preparing for a large trade show April 22, 2022. The customer is very upset that DHL has not been responsive to the shipping agreement.

We received email today that the package will be returned to sender without cause. This entire shipping fiasco is entirely unacceptable. We are disputing all charges for this shipment and are filing a complaint with the BBB.

Order Number: [protected]

Order Time: [protected]:44

The order was to be shipped by DHL. Have not received the item yet. No tracking information is available. Time to time I saw the message indicating there is a logistic problem. Then the blue bar started to indicates the product has been delivered. However, there are no step by step progress in the transit of the item, I sent several messages to the company and my messages have not been read yet.

Open dispute does not work. There is a message saying buyer has confirmed delivery and I never received or confirmed.

Mohamed

I shipped 24 cartons from Germany to the USA between Feb 22 and Feb 24.

Twenty-two of the cartons arrived as of March 25. I tracked the two remaining cartons and they are still in Frankfurt Germany.

Nr. CY 5605 5086 5DE

Nr. CY 5605 5082 5DE

I would like to find out why the cartons are still in Germany?

What I can do to get this problem fixed?

E-mail is the best way to contact me.

e-mail [protected]@Web.de or [protected]@gmail.com

phone +[protected]

It has been over 1 month, let us get this completed.

Kevin

Contact DHL E Commerce Solution because on their website stated my package was delivered but I open my door and I saw no package there. I am told after the driver mark it delivered that I should wait 24 - 48 hours before it gets delivered. This is a problem because I was told I would get the package on the date of 3/26/22 and it was marked delivered at 1:59 pm and nothing was at my doorstep. I don’t believe that a customer waiting for a package should have to wait after its marked delivered 24-48 hours later to receive the package/packages.

I have placed a complaint with one of your reps earlier this evening in regards to my broken fence. I now open my package which contains a wrought iron wreath hanger with a large bumbble bee. THE WING IS BROKEN OFF ONE SIDE and the part that goes over the door is BENT out of shape. This is what the driver use to smash my fence! Because he was not Happy he had to back up the long driveway that we share with our neighbor!