DHL Express
reviews and complaints

I shipped a package to my boyfriend from New Jersey to Merida, Mexico on August 9th, 2010. I paid $160 and I asked to the employee if the receiver would have to pay something and He told me, not. So my boyfriend supposed to receive the package on Agust 12th, 2010 but, one day before, DHL of Mexico called him and He was told that He had to pay $100 for customs taxes and if he didn't make up his mind at that moment, for every day that the package stay at customs services, He would have to pay $30 more added up to the $100. So, crazy. I'm so pissed off and I don't know what to do. I asked them for a return and I was told that, first I would have to pay the taxes plus the shipment from Mexico to the USA.
I think, DHL should let us know about the taxes that the person has to pay in order to get the package.
If I had known about this ahead, I had not shipped anything.
DHL, pretty bad service. I won't never use it again.

PHONE EXTORTION MADE BY DESPACHO JURÍDICO MUÑOZ Y ASOCIADOS.

THE AMERICAN SOLDIER, TELL US:
! NATIONAL CRUSADE ANTI-KIDNAPPING, EFFECTIVE SOLUTIONS PALLIATIVE NO!.
! ALL JOINED AGAINST THE JURIDICAL OFFICE MUÑOZ AND PARTNERS!

The inquisitive extortion (phone extortion), we refer mainly to those of: Juridical Office Munoz and Partners (in spanish: “Despacho Jurídico Muñoz y Asociados”). They want to talk with you, without know you during day and night looking for a certain So-and-so of Abraham that neither you nor your family have known all their lives. (They are not vendors of Telemarketing, they are abductors). This is when someone of your own by despair, falls into his trap by answering: "that the person does not live there who are looking for, " the work of the Juridical Office Munoz and Associates is ask a sum of money to not bother you and your family.
Also they are collaborating with the prisoners, from the Federal District, in Mexico City.
If you have a caller ID, you NEVER answer them to the following numbers: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. While there may be other numbers (private or public).
Also this “company” proceeds of money laundering of drug trafficking and called connections are located in Leon Guanajuato, Mexico. They also have offices in Mexico (Monterrey, Guadalajara and Mexico City) and in the U.S (in Texas). They hide behind a noble profession as lawyers to conduct their illicit proceeds.
Do not stop these nauseating ghosts, we are many, we are more than them. Do not rest until justice is done against them. The reason is on our side. Now, they are looked by the F.B.I.

! PEOPLE OF MEXICO AND UNITED STATES, NOT LOWER OUR GUARD AGAINST EXTORTION!

"I feel so patriotic of all America, any country in Latin America, as more and, when necessary, would be willing to surrender my life for the liberation of any of the American countries, without asking anything to anyone, Without demanding anything, without exploiting anyone. "
copyright, CNAS, 2008.

You are not alone. On Nov 29th, 2007 I shipped my mom's Christmas present to Mexico. The value of the present is $60 dollars, and I paid $121.54 for the shipping. My package got lost in transit, and when it finally arrived (on Dec 15th), DHL is charging my mother $80 dollars for taxes! When I called customer service, they told me since the value of my present is more than $50 dollars, customs charges taxes which are paid by DHL and DHL wants the money paid back by the receiver. I told them I was NEVER notified of that. I refused to pay and I wanted my package back but... they told me this and I quote: "It can't be returned unless you pay for those taxes...you have 30 days or we'll destroy it". WHAT? I asked to speak to a supervisor, who pretty much told me those were the policies of the company and if I didn't like it, too bad.

My mother now has filed a complaint with a Mexican Bureau of the Consumer. Currently I am contemplatin suing them, because this is a rip off and until now I have found out that DHL does the same thing with customers around the world. I just hope a lawyer and a lawsuit would not become the biggest nightmare of my life.

The image attached shows the package's tracking ends in LEIPZIG Germany on April 14 2016, that was 1 week ago. Package is a transit, origins Turkey, destination USA.
DHA can not provide any information and says it is held by German customs, but failing to update the tracking or provide any documentation at all to confirm this statement.
Also the shipments in-transit should not be subject to customs VAT or TAX inspection as EU is not an origin, neither final destination.

Interestingly enough, after brief google search I have discovered that at least 7 DHL customers have reported same issue on the same date around the same time in Leipzig, Germany.

I add that I receive this shipment regularly for past 2 years and never had this issue, all paperwork on the package was filled out correctly as usual.

From date 24-10-2015 Dhl Egypt say that custom clearance is completed

Until now I don't know why this late

Over this Dhl Egypt charging over fees

Why
I am charging in UK
Mr Ahmed ashour (working in dhl Egypt )
Said this email
dear Mr. Mahmoud,

Thank you for contacting DHL Express.

Reference to our phone conversation minutes ago, please be informed that the brokerage and admin fees are fixed amount on all formal clearance shipments.
As we agreed please send me the ID copy to be able to start clearance process.
end of email

You must buy about 30 American dollars to Dhl over the egyptian government custom fees
You can check this fees in another company like egyptpost its about 10 dollars maximum
I don't know why Dhl Egypt do it
I am very sad
Bad progress
And very bad customer service
In egyption dhl
In Dhl UK my order take only two days to make every thing its very good.

Mr Ahmed ashour Egyptian Dhl when I ask him my order time to take my order he said your order haven't any problem but I think about three days more to take your order
Why all this time
More money bad service and very bad customer service
I know most the egyption if he shipping with Dhl its because the company you make the order with
But if it's your disicion most Egyptian people will not choose Dhl in Egypt
I hope you can make any thing
You are a big company
I don't think that this is your strategy
Me and most the egyption need more shipping from out side but we are afraid from the more extra cost not the shipping from out side
But in Egypt
I shipping my order from UK to Egypt by 18 gbp and egyption dhl want to get it from the egyption air port by double the UK Dhl fees
Do you think its logic
I hope you can help all the egyption people by make dhl egypt like Dhl UK

i used to work as dhl sydney matraville. DHl is run by total unprofessional people. i worked with other logistics and courier companies as well as but DHL is worse. i was in lenovo section unskilled forklift drivers, unorganised are just small picture. while working one of there women employee said abusing language to me without any reason, just to show off, when i replied back she started crying. she was from south america and company boss was also south american. every thing was captured on cctv according to rule both should be issued warning or sacked but i was being sacked.

DHL Baku, Azerbaijan
I am really tired of DHL non-professional work here. They have always delayed my docs out of normal delivery.

My document has arrived t Baku on 13th and scheduled for delivery. Today is 17th and I have not received anything. My student appointment for he embassy is tomorrow and he lost it. Just because of he DHL. I went to he office to pick it up my self. I called them before and they said NO PROBLEM and come and pick it up. I have spent 3 hours in the hours and nobody found it because nobody cares. Every hour after my insist, someone else come and restart and nothing happens. This is unprofessional at all. DHL is a good company but they bad stuff makes its image negative. They simply do not care about people needs. I still have no document and I am in a deadlocked position. They even do not call me for an update. I call them many times no answer and I call them from different numbers to be able to talk.

DHL is an joke!. Is there any Ombudsman who can assist me? Since I am waiting since 24th March 2014 up till today for my consignment to be delivered after I have submitted all document required from me...PLEASE HELP!

I have been fighting with DHL for my for 3 days now..DHL was to have my package delivered to my home on dec 20th they promissed me it be here.i waited all day, , guess what? they failed me again. then i call back they say promiised on the 21 of dec.. guess what lies again!..i caLL BACK TODAY SOME LADY REP TELLS ME dhl HAS MY PACKAGE IS WITH ANOTHER DELIVERY COMPANY..HMMMMM.. SOUNDS LIKE RIP OFF?.I HAD PROBS WITH DHL B4 WHEN THEY SENT MY OTHER SUPLIES TO ANOTHER TOWN AND NAME, , PLUS NOT EVEN IN MY TOWN OR MY NAME, , HOW CAN THAT BE?THEY NEVER CALL ME BAK I KEEP CALLING THEM AND MORE LIES, I WANT ME PACKAGE VERY NOW!.SHAME ON dhl>!

Sir/Madam,
On Thursday 08/11/12, an urgent mail addressed to me was posted in Mauritius via your company which was supposed to reach me on the following day but in vain. On Saturday 10/11/12, I went on your website to follow its movement & to my astonishment, i saw that the courier called at my place on Friday 09/11/12 at 18.50 but i was absent which is totally false. I wonder why he did not phone me or leave a message with the watchman.Today at about 09.27hrs, i received a sms that the courier will call between 09.00 and noon, I waited but in vain. I phoned several times the 'service client' but they told me that the mail was already returned to the depot because i was again absent. The question is why the courier did not phone me. The reason for sending it thro your company is to receive it in a reasonable delay or else it could have been sent by post. More so, it has cost the sender a significant amount of money. At about 15.30, i received a phone call that the mail will be delivered tomorrow.

I want to complain about the way DHL office Baku, Azerbaijan dealing with clients. My parcel came with delay 1.5 day. It was important documents. I was disappointed when Irina Musayeva staff of DHL office in Baku told me " You should come yourself to the office and pick up your parcel." She was terrible rude.
PS. If I should go to DHL office myself to pick up my parcel, for what they charge ?
1. Delay 1.5 day?. 2. Take my parcel myself ?
I wont ever use DHL !

Sabira Akhundova.

I think DHL should close down their business, Of course they won't do thatn so all the customers should jointly sue them so that the unsuspecting customers won't fall prey to their lousy service. My experience goes as follows
I was in Mumbai (India) and I needed some document to be sent from Singapore to Mumbai. I requested a friend of mine to send it over by courier to me as I needed the same for my daughter's admission to university in India. My friend personally delivered the same at designated outlet of DHL in Singapore and sent me the airway bill number. Since it was critical I started to follow up. Since the airway bill number could not be found on the website I called the DHL Hotline. They claimed the number is incorrect. I confirmed with my friend in Singapore that the number is correct. I informed DHL hotline that the number is correct and also provided with details of where it was delivered. DHL insisted that the number is incorrect. I kept on calling DHL hotline in Mumbai as well as Singapore. 4 days later the same airway bill number appeared on the website. Despite all my followup and informing DHL abou the criticality they could not deliver the doc in 5 days. Most of the courier services like fedex deliver within 24 to maximum of 48 hours from Singapore to mumbai.
DHL sent our an email to me explaining the reasons (holidays etc..) why my parcel did not leave Singapore for 5 days(31-Dec till 04-Jan). DHL refused to admit that there is any lapse on their part. I think DHL does not deserve to be in business.
vivekds@singnet.com.sg

HELLO DHL

UPS - just killed my dog similar scenario. It does not make sense that these types of business's have no responsiblity in terms of killing. Exact response from UPS to me concerning my dog on my property

They are corrupt.
I had a box come to China and it showed on DHL tracking that it was in Canton ready to come to me then DHL sent the box back to DHL Shenzhen office were they then said customs is holding and the value stated was too low. They then told me if I wanted the box I must write out a new higher total which they taxed me on (100usd). Their office told me one total and the dilivery guy calls and says it is 50 more! They also said they can not provide an invoice for all this as well. My sender in the US says he spoke tyo DHL office there and they said for sending the box back it could take 3 months. They are unbelievable! Do yourself a favor and never use DHL, they are racketeering.

DHL sucks in UK and CANADA too!
the most horrible experience i've got from express service.
DON'T Ever try DHL! NEVER EVER

DHL in the Dutch Antilles SUCKSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS ...man i ordered some stuff from FLorida with express mail which takes 3 days and now i'm on my 6th day with no package..
DHL CURACAO YOU SUCKKKKKKKKKKKK !
they called me thursday tellin me it would reach here by friday.We're going on tuesday and after calling them twice they still haven't delivered my package.
I'm soooo fed up .
THis is my first and last time never again.
I'm going with fedexx now it costs a bit more but it's worth the money.

I agree that DHL is unreliable. Maybe its good for Europe to Europe shipment. DHL can't compete with FedEx for USP. I am suppose to get a package from Amazon via DHL's 2nd Day. It came to my city (NYC) at 9:19am, but DHL could not deliver on the 2nd business because the driver went to make other delivery. It came late because of their lateness not mine.

Don't believe in DHL's "Guaranteed delivery by..."

Go with FedEx or UPS.

DHL management should read "Fedex Delivers" by Madan Birla

Damn I new something just didn't add up after 4 days of watching 22 tracking #'s on DHL'S tracking site...

The products were waiting on are hand made Tall Wood Sail Ships...

Total value worth over $20,000.00. I called D.H.L after the 5th day to find out why the movement was not being updated and or being inputted over and over...

S..T! 10 out of the 22 parcels showed they were still sitting in Fort Worth...on the 4th day of shipping, half of the other 12 showed they ran around in circles inside the facility OUT ONE DOOR AND BACK INSIDE thru another door, 3 or 4 times and they just posted it over and over for the hub down in WACO Tx... The remainder still say they are being picked up... AND ITS NOW DAY 7...#@!#$#@!@#$!

What a Fu...d up joke... The CUSTOMER "CIRCUS" REP told me well... Ummmmm... Sometimes... we scan the parcel... into...the system... and ummmm.. .. some times...WE DONT!...dUUUHHHHH IT just depends on the person UUmmmmm... Duuuhhhhh .,... who is sitting their screwing off at the machine AND IF THEY FEEL LIKE SCANNING THEM!

I could not believe my f...ing ears! You mean to tell me you’re the new people who are in competition with those f...ing CAVE MAN Commercials that Geico now produces... only you’re the cave men?

You mean to tell me you’re the ones who invented the f...ing wheel but forgot to tell everyone else about it? And now your telling me that you DON'T KNOW what the f...ing HUB of the wheel even does?

F... DHL... Fedex it to me next time Texas!

I'm afraid to even open the packages in fear of the damage I'll see... 2007 AND its still the stone age...

Definetly not worth sending mail with if you want no hassle these guys are cowboys.

I purchased a laptop from Dell and it was delivered to me 3 days late, and then today the laptop shows up broken! Dell is sending me a replacement and I requested that the new one be sent to me through another carrier

DHL, whatever country they are in, has always been notoriously giving poor, if not the worst, service. I WILL NEVER GET THE SERVICE OF DHL. I already told all my relatives not to be duped by using DHL.

I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven't got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.

The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can't track the packages but will found out what happened and will give me a call back later, which didn't. So today I try to contact them again because it's 6 pm and still don't have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week! I am now still waiting for my packages, and don’t know what to do! What kind of service is that?

*update* Today is 1/30 and I still don't have my package. Called DHL, they still don't know where is the package, have to contact the shipper (online store) to credit back on my account!

On 12/18/06 I delivered a package to Postal Connections here in Stayton, Oregon. It was a ($300)insured Christmas present to my daughter.

They chose to sent it by DHL ground shipping. To this date 12/28/06 my package has not been delivered. The delivery address was San Jose,CA.
My first delivery status search was placed into their Delivery Site. On 12/22/06 it is stated that my package had arrived in Fresno,CA.
Prior to reaching that destination it was sent to Chehalis, WA. How could this package possibly arrive on the DHL delivery date of 12/21/06 using this route? After many inquiries and replies (too many to place in this review)I still can not obtain information for delivery date. Contacting Customer Service simply allows more ambiguous replies. I have tried to obtain a telephone or email address to company headquarters. There is only their headquarters address which is American Headquarters
DHL Express
1200 South Pine Island Road
Suite 600
Plantation,FL 33324
USA
All of my inquiries and replies have been to/from
customerservice@dhl.com
It now appears that I have joined the ranks of those that have been cheated by this company. How can they be allowed to remain in business?

I understand that there are shipping companies that have similar problems but the lack of resolve is what is angering to me. I have called multiple times just trying to find a package that I ordered and no one seems to know where it is or how to find it. Matter of factl, I have had 3 different people tell me 3 different things. It was shipped on Dec 19 and has still not been received yet and the tracking shows that it hasn't moved from it's last position on Dec 17. That the package is lost is not the issue to me, it's the total disregard for me as a customer that is angering. I just would like someone to be able to give me something concrete or at least tell me that they are working diligently on trying to track it down. I have gotten no reaction even remotely close to this. Receiving a response like "just wait, it will probably turn up", is not good enough for me. UPS would never make me wait like that, I've always shipped my own personal packages through them and the company I used to work for also shipped their packages through UPS. It's not that they lost it, it's that they refuse to help you through trying to take the next step, which I would regard as true "customer service".

DHL has no real customer service and their employees are void of common sense! I was to receive a package so I kept an eye on the tracking number online. There it was, 'Recipient refused delivery' and no one had even rang my doorbell or knocked on my door! So I called customer service, WHAT A JOKE! It's their fault but I have to wait until someone decides to come back out to this area to get my delivery. It's their fault and I have to suffer the consequences. When I finally got to speak to a supervisor and told them that it was unacceptable, they started making excuses and putting the blame on everyone but themselves. I WILL NEVER DO BUSINESS WITH A COMPANY THAT USES DHL, never again! So all of the businesses and companies out there, listen up, you better change delivery service to UPS or FEDEX or you will start losing business.

How many times have you used DHL? One time? Many?

I ship and receive through UPS, FedEx and DHL. I've had issues with all three over the years. But I can't recommend one over the other. No one is perfect. But when it happens to you it's easy to get aggravated and angry. Be polite and expect the same from them. If you're screaming and stomping your foot from the first moment-- they should still try to be polite, but don't expect anyone to be extra helpful at the point.

Outrageous complaint. So its all DHL and Amazon's fault that you cant figure out which address to send it to? Or that you were the one that messed up to begin with? No single shipping company in the USA will intercept a package while its in transit. Not UPS. Not Fedex. Not DHL, and definitely not USPS. They may be able to intercept prior to delivery, however there are no guarantees.

" so that they could fax an authorization to DHL to re-route the package. Since I received a confirmation email from amazon that this was completed and my package was now re-routed "

All of that is a mega load of BS. Amazon will never offer an intercept service - ever, nor would they ever tell you they'll fax any "authorization", and with that, you certainly would never have received any email from amazon stating they "rerouted" your package and its all "complete". You probably received a email saying to the effect of "How'd we do?" and to rate the phone call and service when you talked with them.

" The lack of accountability on all parties is unacceptable. "

This is more true than ever in this post - ROFL!

Correction:

" The lack of accountability of one single individual unacceptable. "

Their drivers sped down our road to deliver a package and ran over our dog in the process. The bill was only $119 and he is ok but the people were very rude about the whole thing. They said it was not their responsibility. Beware! Keep your children and pets up when the DHL people are around!

DHL have the worst employees working for them. I work near one of their shipping sites in Springfield, VA and the drivers have a bad habbit of dumping their trash onto ground, park thier personal vehicle on private property and just this morning, had two of these employees shouting profanity at me in front of my wife and 6 year old girl, that's before they drink their morning coffee! Can we trust these people delivering our packages!