DHL Express
Reviews and Complaints

I was supposed to get a laptop from dell delivered to me yesterday and they messed up twice i dropped more f-bombs in one call than you could possibly imagine

DHL stole my $300.00 cellphone in Miami then send me a check for $100.00 claiming I did not insure the package when it is evident that the package was stolen in Miami. I am filing a lawsuit for the rest of my money and for shipping charges of $154.00 for undelivered stolen merchandise. Can you imagine the nerve!

DHL lost a shipment of mine in May 2008 and to this day I am struggling with them to get the proper documentation from them just so that I can file a claim for my missing items. It is very interesting now that I have found this sight how many other people have had bad experiences with DHL and specifically with the concern that their staff are stealing people's belongings. I have so much documentation to back up my belief that someone in DHL Customs/ Brokerage office in Calgary is in possession of my items that I am amazed that DHL is not taking a little more interest. Not only have they lost or stolen my $6000 purchases they have closed my case and told me that can do nothing further and that I must file a claim with my insurance provider but they won't even provide me with the documents I need from DHL Italy that will allow me to proceed with my insurance claim. I am very sorry that this has happened to so many people like yourself and now myself. I do not want to sit quiet and take this. Help - Is anyone in DHL out there? - does anyone at DHL care. I hope that DHL will have a phone call or email from every dissatisfied customer they have wronged. All I want is customer service.

I agree!

DO NOT USE THEM. It is a joke and the joke is on YOU!

even i feel i have become part of its scam.
i got a parcel from china worth Rs 3000. along which shipping was 2000 making total of Rs5000
i first got a call that i have been charged Rs 6000 as duty to which i rejected saying that i will not accept parcel and told them to clear the amount properly. i send all the proofs of purchase to them.
few days later i got letter from DHL n which duty was written to be rs 600 but some one had written by hand Rs 4000 on it and at same time got a call as well that i had to pay Rs 4000 as duty.
if the document said that total duty was 600 then why and how were they asking for Rs 4000 and who had written by hand that the duty amount is 4000

i see that there is some duty fraud going on in DHL nowadays

please be aware and always ask for complete documents if you are paying the duty

I just had the same experience - I shipped a package from the USA to my parents in India. After a long delay where tracking code said "Clearance Delay" they delivered the package but only after demanding from my parents a hefty sum of money. DHL invoice for this hefty money mentioned a customs charge, warehousing charges, miscellaneous charges (no details on this!) and several taxes on top of these charges.

When I called DHL custromer service here in the USA to ask for an explanation and proof that DHL had actually paid Customs Officials (my package was filled with small personal gift items and marked as such - even listing the contents - no way were these subject to customs charges which are meant for commercial products), they rudely told me "we are not India" and whatever DHL India does is not our responsibility.

I wrote to the DHL Office of President both about my main complaint of additional (& unexplained) charges at the delivery address and the customer services refusal to help. Their response was an apology for customer service actions and a promise to intiate inquiry - two weeks later only update I received is to say that they are still waiting to hear back from DHL offices in India.

I would like to caution consumers - DHL seems to hold receipients of mailed packages at ransom to make more money (I don't know if these tactics are specifically targeted to retired & elderly people like my parents who might not be in a position to fight back). This is the first and last time I use DHL for shipping anything international or domestic and I hope others learn from my experience.

I love the way Viabox handle their clients' requests. The system in pace ensures that complaints and chargebacks are handled with ease and in time

thats the only reason i use and i prefer viabox services as it is most reliable cargo service among all with lowest shipping rates and excellent customer care.

6 Android Smartphones had been sent by Borderlinx on Jan2012. Later, I was informed that 6 Android Smartphones found Missing during the delivery of DHL USA. I was informed that Borderlinx is partnership with DHL USA in its business. After dealing more than 20 person in charges of Borderlinx through online chat, still, nothing in progress. Every person said different things and keep different promise to me. After wasting a lot of time, I was able to talk to Customer Service Manager of Borderlinx USA, Katerina Mousia on April 2012. She keep telling me that the Payment Department is being took care of my refund. However, I have not yet received the refund even in the month of June 2012.

I don't know care if anyone is going to keep telling me sorry about the incident that happened to me. What I really care is when can I receive my refund? Should I wait for a week, a month, a year or even until the sun rising from the west? Just let me know?

Ok let's start from odering. I ordered a new xbox 360 from Currys on 29/04, DHL picked up the parcel from Currys on 03/05. On 04/05 DHL's tracking facility displayed my parcel as "with courier for delivery". Now if you don't know, Hull is not a large city, and the depot is 3km from my house. Not only is it strange that it would be with the courier for this amount of time, when I attempt to contact them, they ignore me, both via email and by not answering the telephone.

I have had things delivered to me many times by different companies, (home delivery network, parcel force, fed-ex and such) and never has this happened with any of them. This is however the second time this has happened with DHL, the first time being an order John Lewis, who handed DHL the parcel 15 days before they delivered it to me... I can see this happening again unfortunately.

I had scheduled a pick-up of two boxes for shipment to the University of Georgia on January 8. Even though I was home at the hour of pickup, no one from DHL arrived. I phoned customer service and heard their claim that the driver said that he had come to the house. I rescheduled it for the next evening. The driver arrived and took the two boxes. I asked him for a way bill to fill out. He said he did not have one but that they would phone me with the charges from the station. A half hour later someone phoned and asked how I was going to pay for the shipment. I gave them my credit card number. They replied that they would call back with the charge. The never did. I never received a way bill. The recipient has never received the shipment. It is simply missing with no documentation. I phoned DHL customer service a few days later and was told that this was strange and that I should phone some other day! What kind of response is this and what sort of disreputable company does business like this? I am assuming that my shipment of valuable copies of scholarly journals is simply lost.

even i had same experience with DHL. they lost the package and simply said to go and claim.They didn't give proper explanation for the lost. Didn't show any interest to track my package. they won't value our thing.
DHL = ( DELIVERY HALFWAY LOST )

Some of the couriers DHL employ think nothing of behaving in an insulting manner and treating you with contempt, even when they themselves seem incapable of doing their job. The courier who delivered my package today was a scruffy, rude and barely competent fellow whose behaviour bordered on aggressive.

Be careful.

lost my pkg and refuse to contact shipper to process my lost item, fully expect me to do all of the work. My items was purchaed online and is paid for and I cannot get either DHL or AT&T (where I purchaed my cell phone) to do anything to helo me recover my item or get anoterh phone! I am out the money because of their screw up?!

This company is so stupid. The delivery guy doesn't even bother ringing the door bell... i walk outside, and i find that they attempted delivery. Now they want me to drive 20 miles to pick it up... WTF... why did i pay for shipping, if i am supposed to drive 20 miles to pickup a package... useless company dhl... businesses should stop using DHL and just use good old USPS. The best in my opinion.

To put this as simple as possible, DHL LIES. For one week every person I have contacted with DHL has lied about the location and delivery of a package I am expecting. Beginning on Dec. 17th and every day since DHL has promised delivery of a package. The lies have not been limited to just phone conversations but in writing by email responses from DHL to me. GOOD NEWS TO ALL THOUGH... DHL IS LOOSING MONEY AND WILL SOON BE GONE.

DHL has failed to deliver packages to my house on two occasions. The driver has falsely stated that the package was left on the porch. Neither time did the driver come to my house. On the first occasion the package was delivered to the neighbor's. This second time the package was not delivered to any neighbor and I have the problem of getting the shipper to file a claim. Also, I have to pay a second time to get the item shipped to me.

I have ordered a toner for my Dell Printer from Dell. I have not received it. A tracking says that delivery attempt was made yesterday at 12.33 PM.. My office was not closed as indicated in your documentation. I am waiting for the delivery.. My office was not closed today either.

My tracking number is [protected].

March 14, 2008

I am going through the same situation, I have a calibrated shipping scale and always put in the dimmensions of the package to ensure correct dimmensional weight. This is the only carrier I use that always sends an invoice with outrageous increases in weight. When I called them they seemed surprised that I had a scale and immediately put the note on my account. All I thought is this company has some very fraudulant practices! I caught them red handed and am wondering how many other customers they try this stunt on and do not catch it. BEWARE!

Without question DHL is one of the worst companies I have ever dealt with. In addition to billing me twice for the same delivery, sending me to collections, recognizing the mistake with an apology (after i demanded) letter, today I received another bill for the same delivery! Unbelievable. I trully didn't think it would be possible to have a service department any more inept then DHL billing and RMS until I spoke with their customer services.

Not on time? Now hear this. My documents that were meant to be delivered to Japan were being sent to Canada thanks to the dhl stupidity. And now they are lost in delivery! The documents were insured after paying extra money too. I think they don't have a system to redirect misguided parcels. USELESS is too good a word to describe dhl.

Dear Sir - To whom may it concern

I am sending this complaint from Rabigh Modern Company, Rabigh. I would like to infrom you that tody (20/12/10) I have felt very bad and cheap manners from from your customer service man who is an Indian guy and may be he is from your Jeddah branch and he is the only one working in Rabigh area. His dealing with the customers is not satisfactory and he doesn't know how to deal with the customers. Some times some documents are missing because he leaves them anywhere because he can't wait even TWO minutes for the customer. This is his usual practice. Please notice this and take action aginst him as to the good relationship of your company with the customers.
Sincerely
Abdu Samad
Rabigh Modern Company
Tel: 422 2038 Ext. 101, Mob: [protected]

Dhl does not care about the parcels. i used to work for dhl and i can honestly say they are the worse courier company. they dont care about your parccels. they kick it, badly loaded and kick it again so u can imagine how your parcel is gonna get to you. 2 out of 5 parcels have damaged boxes. 24 hour delivery?! no such thing but they will charge you for 24 hour delivery. only if you lucly you may get your parcel in 24 hours. recently they start paying selfemployed drivers with a white van to deliver their parcels so once again you can immagine there is no customer service or quality service. i no longer work for this loosers called dhl and recently i purchased 2 bikes on ebay. they failed to collect the bikes for a week and when they did they damaged both of the parcels. i payed for 24 hour service and the parcels only got next to my house(dhl depot) after 3 days, 4th day damaged and 5th day back to sender. now 8 days after i still have no bikes. great work dhl! i start using parcel force, ups and fedex and they always delivered as promised. stay away from this german loosers

Hello, Good day sir/madam

We are about to receive a parcel.On July 24th you have courried the parcel nad right now july 29th 2:00 pm we have not received it yey.This parcel was reported to have left Tehran for Mashhad yesterday at 12:00 am and from Tehran to Mashhad is only one-hour flight.Your agents reported that the parcel will arrive by tomorrow which will be 6 days untill now.

Plz take care of this matter immediately ASAP.

I want you to know I am not condoning DHL's behavior in any way. However, part of shipping is the responsibility of the shipper. If you know the item is not safe to be left, you should opt to make it signature required. Yes, it is an additional fee( minimal) but it ensures your package will not be left at the door. I always recommend that you check the zipcode that you are sending to, different areas have different delivery times and conditions. There are a few outlying areas that DHL must enlist outside couriers such as the USPS or other independent local courier services due to the location of the consignee. I always suggest shipment value protection as I would not drive my car with out insurance nor would i go without halth insurance. therefore, my items that I ship deserve the same protection. The cost is very affordable. $100 worth of coverage is only $.70.
I am a firm believer in making sure I cover my bases. If it is my item, I make sure I am clear on what will happen. If you are un settled by the agent accepting your pacakge, then ask for a supervisor or at least another agent. Wording it in a way so as not to offend will save you much grief in the long run. It's sad that our society has come to the point where we have to think this way, but until we take back control and stand up for ourselves, things will not get any better.

My shipment was not delivered in time. It shows it is with driver since 1000 am and not delivered to me all day. The item inside was mainly food, all spoiled and damaged. One of the worst company and employee. I call customer services to know the status and ETD, the manager not interested. This company is making fun of their customer.

DHL IS A TOTAL SCAM...
They told me they had made 1 delivery attempt when I was home and apparently "I NEVER OPENED THE DOOR" ###.
So the next day the told me they would deliver the package.
I had a plan, I set up some video cameras around my house to prove they would not come.
Effectivelly, they never showed up hence in the online tracking system, it appeared as a second attempt made. I called the DHL offices and they told me they driver was there at a specific time of the day. They even made up a ###ing time to fool me.
I am planning to take this further with the video-recordings I have. I talked to my lawyer already and he said we could start off by sending a complaint letter and later on ask for money...Lots of money.
I WILL DO SO...
This is the THIRD and last time they fool me. This time I paid $180 dollars for the service. SCAM...
I'm planning to get at least $25, 000 dollars for something called " False delivery of information ON POURPOSE".

PLEASE NEVER USE DHL IN YOUR LIFE EVER AGAIN.
AND IF YOU HAVE ANY QUESTIONS CONTACT ME AT: elchurcoquintero@hotmail.com
THANKS.

i too experienced the same problem. i was supposed to get my package from dhl last friday. i called the dhl and spoken to the customer representative, they said there was a handling error and told me to wait till next monday to recieve it. i waited from 3 pm to 8 pm, and kept calling the dhl customer repre and complained to them. these customer representative are useles because they cant help me at all. so when 8 pm came, the dhl still didn't come. i was so pissed, wasted my entire day waiting for a package that never came. today is wednesday and yet i still havnet gotten the package, i used the tracking number and checked my status on the DHL website tracking. the status showed that my package has been shipped on that same monday i waited for. jesus, i called the customer representaive again, she said that my package was delivered to a wrong address. i was like wtf is going on here. how can a deliver guy delivered to a wrong address when the shipping address is cleared posted on the package.. idk, i had a feeling it will be lost.. my feeling came true. now i think i am gonna have to call the supplier where i purchased my item and tell them to ship me a new item. this is absurd, and very unprofessional.

I have the same problem today. I live in Manila Philippines and my bf lives in Lexington Ky. I shipped a 25 kilo box to be delivered to him. It was meant to be a surprise. When I tracked my box, it said that it was already delivered and signed for. But when I talked to my bf, he still hasn't received the box! I got so worried so I called up the local customer service no. of DHL here and Manila to report this issue. I also chatted with some agent on the DHL USA website to complain about it. To my surprise, the agent told me that it got misdelivered to a totally different address! Sheeeesh, I said how in the world could the delivery guy miss the correct address when it's already on the box itself! I am so freaking mad right now! The agent told me that the courier has been advised to recover my box and redeliver it to the correct address. I don't know if they will still be able to retrieve it. God knows if someone already opened the box. I just hope that the one who received it won't open the box. I told the agent that the delivery guy should be fired for what he did! It is such a hassle and I am just pissed. I should've just sent my package through FEDEX instead. I had been sending packages through Fedex and I haven't experienced anything like this yet.

the hub is ohio is a state of the art facility and does not hire "homelesspersons" for two rasons first of off that is the dumbest thing i have ever heard. 2nd reason that all dhl facilities espcially the willmington hub are under the juristiction of the TSA and homeland security and all employee undergo exstensive background checks, becuase we load packages into aircraft. somthing tells me that a homeless person would not even be able to fill out the paper work beucase they have no address. Where ever these rumors come from keep them up i need a good laugh. I agree that from time to time mistakes will be made but i can garuntee that UPS and Fed Ex have the same issuesalong with the USPS.

Your personal Mr. Laiq who deals with whole sale agent. His attitude is very bad and some time he take thns personaly. Some time due to his bad behavour we are facing serious trouble.i request to MD me. Sarfaraz siddiqui, concern manager to take action against him and take necessary action.

Dear honorable and highly respectable sir:

My name is sajid memon and I live in Pakistan Karachi. I applied Sweden universities through D.H.L on 11th of February and last to reached the documents was 15th of February the D.H.L serviceman of Karachi Bolton market branch told me your documents packet was reached three days accordingly the D.H.L serviceman my documents not reached after three days and my documents was reached after seven days and that’s why I have not got the admission in Sweden university due to of late arrival of my documents and it is just because of your poor service and not understand the destination. I complaint three times on the telephone [protected] but no body give the proper answer. I lost my admission just because of mismanagement from the D.H.L.Now again I will sent my documents of the next session and I need the compensation from u because I lost my time I lost my admission just because of the mismanagement from the D.H.L through this e-mail I am sending you the another e-mail in this e-mil all information available like my air-mail no: and the lady name she was received my parcels so kindly solve my problem as soon as possible and give the positive response. Waiting your reply

Best regard

Sajid memon

My contact no: [protected]

My mob: no: 00 92 [protected]

Subject: AWB # [protected]
Date: Wed, 27 Feb 2008 20:40:10 +0800
From: Urooj.Fatima@dhl.com
To: sajidmemon_@hotmail.com

February 27, 2008

Dear Mr.Sajid Memon,

AWB # [protected]

In reference to your email regarding the subject AWB # [protected] this is to update you that your shipment has been delivered and details are already updated to Mr. Abdul Ahad on 19 February in your absence .please find the delivery details as follows:

Delivery Date: 18/02/2008

Delivery Time: 10:54 am

Signed for by: Lena lindman

Hope above mentioned details satisfy your query.

Regards,

Urooj Fatima

Customer Services-Executive

UAN: +[protected] ext 114

Fax: +[protected]

Email: Urooj.fatima @dhl.com

Web Site: www.dhl.com.pk

From: DHL_Freight_Contact_Form [mailto:DHL_Freight_Contact_Form]
Sent: Wednesday, February 27, 2008 4:53 AM
To: Suelyn Tan (DHL DE)
Subject: Contact DHL Freight

Title0 = Mr
FirstName = sajid
LastName = memon
JobTitle = student
CompanyName = n/a
Address1 = flat no: 203 muhammadi mansion al-falah road bihar colony karachi pakistan
City = karachi
County = sindh
Postcode = 75660
Country = pakistan
Telephone = [protected]
Facsimile = n/a
Email = sajidmemon_@hotmail.com
geographicarea = Europe/Central Eastern Europe
ProductsandServices = Other
Relationto = Domestic
Hazardousgoods = No
elem0037 = Only this time (once)
Comments = dear sir, i have sent my parsal 11/2/2208 and my parsal airway bill no is 3180707821stil i have got any idea weather my parsal reached tha destination or not kindly conform me and sent the status of my parsal as soon as possible. regard sajid