DHL Express
Reviews and Complaints

actually, LD LOF means that your company has a standing letter on file that states that DHL can leave packages without obtaining a signature. These are not normally left outside but rather on a front counter. I would check to see who authorized such. You can ask DHL to provide you a copy of such document. It should be on file at the locat service center. If it is on file and you want it removed they can do that for you as well. As for speaking to the courier, you need to request to speak to the local service center if customer service is unable to get the service center to comply. They can not provide you with a direct #, however they can transfer you to the local service center office. If all else fails, request to speak to the agents manager.

My Aunt send me a courier through DHL on 11th August. untill now i did not recieve anything, when i contacted with the Airbill no# they said it's been delivered already. to find this thing i spent money & my time but i couldn't find any records that they delivered to my working place. but finally i found out that they delivered to another person. my concern is how they can submit such a important courier to another person coz in the courier clearly mentioned all details. i need your kind attention on this subject & i need my courier as soon as possible.it is very urgent for me.

kindly save DHL name
currently i am in jeddah, when i contacted on following no [protected] in this morning the person not responding at all she's name Ms.Noora
kindly advice and asked her to work propyl

I orderd a package from Hong kong, On the 9th of july Dhl left me a unsuccessful delivery attempt, I than went online and requested Dhl if i can pick up my parcel from one of their office I waited a week for a response and didnt get one, This morning i called Dhl and they just told me that some by the name of Kayla C has signed for my package and it was left at the reception, the thing is I dont have a reception and how can Dhl be so careless and give my parcel to just anyone, can some one please help me please and tell me what to do next.

DHL said they would turn up on the day I picked to deliver a bike I had bought on the web.

Took the day off and waited in for them. They never turned up and there was no reason!

I waited in for them again today and I also called twice to make sure. I was made to feel bad for asking if it would come. Guess what... THEY STILL NEVER CAME.

DO NOT USE DHL OR THE PEOPLE THAT USE THEM . IT IS A JOKE AND THE JOKE IS YOU!

DHL-One cannot complain about service THERE IS NONE! Customer service - usually a different country with a foreign speaking agent. Refund Resolution-WE DON"T GIVE REFUNDS-regardless of delivery status. So what you never got your parcel, should have delivered yourself..

Great Sounding Company-one that will make millions in the North American Market...

If you called customer service and were as irrational as you are in this post, its no wonder nobody could assist you. But I will try.

It sounds like you were supposed to receive a package on Oct 13, 2008. The last scan shows it arrived at the Waco TX truck hub. When you called customer service the rep should have been able to initiate a dock search and email the hub. The rep should have then called you back by end of day or sometime the next day with the result of the search.

Unfortunately, there are good and bad people everywhere. If you call ANY customer service office and are dissatisfied with the answer, hang up and call again. Chances are you will get a competent rep who will work for you and tell you the truth.

Good luck to you. Its only been a few days since the Waco scan? Has customer service given you an update?

The customer service rep should not have been rude, nor should you have been put on hold for any length of time for a request of redelivering a package. That is poor customer service in any light. However, as you stated, it was a RE-delivery. In a business where time is of the essence, and time guarantees are made, you must understand that an am redelivery is not an option. All courier services have am delivery guarantees for next day services. If they start scheduling re-delivery request during those hours, they will not be able to meet the commitments of those guaranteed deliveries. If your package was legitimately attemtped during the guaranteed time frame on the scheduled date, then after that time, any re-attempt comes after the next days guaranteed commitments are met. YOu always have the option of picking your package up at the service center in most cases.
Also, when you call customer service you are getting just that, a customer service office. It is not the local service center, as they are not manned to handle phone calls. Their job is to take care of the packages, customer service takes care of the customers. The customer serivce rep has no control over the delivery of the package. THey simply send the request and the rest falls to the hands of the service center. Unfortunately, sometimes agents( at both levels) are not completely upfront and do not provide complete accurate information to the customer. This is what leads to problems. What I can reccommend is that you obtain the name( first and last-preferably at the beginning of your call- as well as what call center and the time of day you called, so you have a record to fall back on in the event that you are provided poor information. Unfortunately, the only way to get it through the heads of corporate that there needs to be accountability is that customers need to stand up and take action. Maybe if enough people stand up and voice their opinion regarding the problem at hand then they will start to realize that they way they are looking at the whole customer service issue is wrong and the focus must be on quality service to the customer and resolving their issues, and agents need to be held accountable for the information they provide to the customers.

Shipment reference: [protected]. Sent on 11/12/2013, about 9:30 am, paid for EXPRESS DELIVERY and the parcel was supposed to reach its destination the day after (12/12/2013). Checking online about status, today (13/12/2013) at 8:00 am, seems that my parcel is still on the road... . When I phoned DHL to make a complaint, I've been told it's been weather condition's fault and therefore I am not entitled to submit a complaint. Now, my question is: why should I trust such a huge company as DHL to deliver promptly my correspondence (and, not least, pay the fee for express delivery), if an unpredictable factor can delay a parcel because 'there is only one flight per day'? My parcel was on hold for a whole day, because of the weather. What about commitment?

i know how you feel my package is seemingly lost in transit. no ones giving me a straight answer. dhl said they would call me in an 2 hours to tell were my package is . they called and said it was just leaving colorado. i said the web site said it was in riverside california. she checked then agreed with me. now i believe they have lost my 130lb package. poof vanished!
wont know till tommorow since i was refused a phone number to the riverside hub, and they wouldn't let me talk to a supervisor. im freakin out. horrible, i cant believe how bad this is 2 hours to have me tell them there info is wrong and i found kinda were it is myself. give me a break they should be out of buisness. this is so not good.

I'm a US citizen in Germany and needed to renew my passport. US Consulate Frankfurt requires a DHL express envelope for returning the passport. I did everything as instructed and tracked my passport coming back to me. DHL courier says he delivered the envelope today at 11:30 am. NO DELIVERY. NEVER ARRIVED. The DHL courier STOLE my PASSPORT! He was never here and entered false information saying he delivered the envelope. ( DHL is doing nothing about it. I now need to go to the police, travel 5 hours to the embassy in Berlin and wait 4 weeks for another. I have a flight in 2 weeks I must cancel. I also cannot pay for a hotel until another passport comes 4-6 weeks.

I had a package sent to my home from India. The company paid for the shipping and delivery. I got a notice on my phone a day before they said they were going to return it if I did not send $700.00 dollars for import tax and delivery. They did not say what the package was or where it was from but as I was not expecting anything else I knew what it was but did not know how to get in touch with them. I spent the whole morning on the computer to find my package and set them the money but I think it was a scam but don't know what to do about it. I would like to turn them to someone for investigation but don't know where to start.

I work for DHL customer service and I have a few comments about this.
When you ship, there is a waybill attached to the package.
If it is in 3 layers, you as the shipper keep the top copy.
If its just a label, then you need to write down the tracking number.
The tracking # might also be referred to as the awb or waybill #.

As the shipper you do have some responsibility for knowing how the process works. If you have a question, call DHL customer service and ask before you ship. Or take the package to a nearby shipping center.

If you call customer service without the tracking #, the rep will attempt to locate the # using the "zip to zip search". Using the zip of the sender (you) and the zip of the receiver. Also need to give the date of shipment.
Or, if it is less than 7 days since the pickup, we can look up the pickup. After that the system doesn't keep a record.

If DHL didn't pick it up, then its not in the system and so won't honor a loss claim.
I don't know what to tell you about the driver. They don't nec have to give you anything, because you have already noted the tracking # as mentioned above. Did you leave the package at the front door for pickup, or did the driver knock at your door?
Did you witness the driver picking up the guitar? Did the driver use the scanner at pickup? If left at your front door, Is it possible it was stolen by some passer-by?

I'm sorry you lost your guitar, I would be angry too. I see you post is pretty old; I just wanted to give you an idea of how it works from my side.

Speedy

Sir,

Since September 15Th I had placed order for a shipment but this never doen

Please review this e-mail
Kind regards
Dr. Alaa Eltawil

o1oo3o5355
eltaweel38@yahoo.com

From: "Amira Khattab (DHL EG)" Add sender to ContactsTo: "alaa eltaweel" , "Aya Tomoum (DHL EG)" Cc: "Haidy Ghobrial (DHL EG)" thanks you sir for your confirmation

Dear Aya,
new order, this equipment will be reexport to Istanbul

all documents history are with Haidy

thanks to contact Mr Alaa to arrange for pick up accordinly

shpt is door(eltersaa st haram, ma3had elbohoth- till Istanbul airport)
weight:70

offer below
and Dr.Alaa's cell phone
Dr.Alaaeldin A. Eltawil
tel [protected]

thanks

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding "Egypt"

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contact customer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail
Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

----------------------------------------------------------------

DISCLAIMER NOTICE
The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.

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From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
Sent: Tuesday, September 15, 2009 2:09 PM
To: Amira Khattab (DHL EG)
Subject: RE: incove and decleration

Dear Amira
Thank you for your kind cooperation
Please proced with that offer
but we will delever to the Istanbul Airport only and they shall handel it from airport
Please send you rep as soon as you can
and issue us official invoice
Kind Regards
Alaa
Best Regards and wishes

Dr.Alaaeldin A. Eltawil
tel [protected]

--- On Tue, 9/15/09, Amira Khattab (DHL EG) wrote:

From: Amira Khattab (DHL EG)
Subject: RE: incove and decleration
To: "alaa eltaweel"
Date: Tuesday, September 15, 2009, 11:48 AM

Dear Sir

please find hereunder airfreight rates as required, will be following with Ocean freight rates

air freight rates from CAI airport up to IST Airport:

Airfreight Rates
Dest. Station Carrier Currency Min -45k +45k +100k +250k +500k +1000k Fuel Surcharge Security Charges AWB + Fiscal Airline Handling Other Charges
Min per Kg Min per Kg Min per Kg Min per Kg
Normal general cargo ( No outsized shipments nor dangerous goods )
IST MS EGP 380.00 5.50 4.90 4.25 4.10 N/A N/A 80.00 0.80 15.00 0.15 40.90 N/A N/A N/A N/A

Customs Clearance EGP 170.00/Shipment
Pick up charges EGP 180.00/Shipment
Declaration fees EGP 50.00/Shipment
Bonded charges As Actual

Delivery charges from Istanbul Airport up to Final Cnee Address:

Tubitak UME is governmental company and they have intercompany broker. so we cannot do clarance on behalf of them.
We can hand over docs to their broker and arranmge delivery once shpt cleared. Pls see as below charges;

Handling:50.00 eur
Airline’s release order fee:90.00 eur
Delivery charge:180.00 eur (Except Turkish Airline. If shpt arrives by Turkish Airline then pls add on 125eur due to airport truck monopoly)

General Condition:
1. Calculation of weight freight charges is based on whatever is higher between gross weight and chargeable weight (weight / volume allowance: 1Kg = 6000 cm3).
(pivot weight: per container 800kg, per pallet 2200kg, per PLA 1600kg)
2. Above rates are for general cargo only on lower deck positions and are not valid for dangerous goods and oversize shipments unless specifically quoted for.
3. Due carrier charges (AWB fees + carrier handling + fiscal stamps) are still to be added and depend on carrier used .
4. The rates quoted do not include customs duties / taxes charges / storage and warehouse fees, and any governmental approval, which are invoiced at cost against official receipts.
5. The rates quoted do not include obtaining General Organisation of Import and Export approval, where applicable.
6. Airfreight rates quoted are subject to change, if there is an increase implemented by the carriers .
7. Validity of rates are 3 months from date of issuance.
8. Transit times are as per airlines estimates.
9. Insurance is not included, unless specifically quoted for and officially approved. Carrier’s liability is limited to USD 20.00/kg based on gross weight as per IATA regulations.
10. For electronic track and trace, please visit our website at www.dhl.com

term of payment :cash

Brgrds

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding "Egypt"

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contact customer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail
Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

----------------------------------------------------------------

DISCLAIMER NOTICE
The information contained in this email message and any attachments is intended for addressee(s) only and Confidential. Reading, Copying, Printing, Disclosure, Altering, Distribution or Use by anybody else is not authorized. If you are not a named addressee or have received it by mistake, please notify the sender and destroy it along with its attachments immediately. This message has been scanned for presence of computer viruses, however, DHL Danzas Air & Ocean Egypt is not liable or responsible for any damage that could occur by viruses if happened.

--------------------------------------------------------------------------------
From: Haidy Ghobrial (DHL EG)
Sent: Sunday, September 13, 2009 9:17 AM
To: Amira Khattab (DHL EG)
Cc: 'alaa eltaweel'
Subject: RE: incove and decleration

Dear Amira

I don’t know, thanks to call Mr. Alaa on his cell number

Alaaeldin A. Eltawil
tel [protected]

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

--------------------------------------------------------------------------------

From: Amira Khattab (DHL EG)
Sent: Thursday, September 10, 2009 3:33 PM
To: Haidy Ghobrial (DHL EG)
Cc: 'alaa eltaweel'
Subject: RE: incove and decleration

Thanks Haidy

Dear Sir

thanks to advise commodity and destination address as well term of shipment

Brgrds

Amira Khattab

Country Marketing & Sales Manager Assistant

DHL Global Forwarding " Egypt "

………………………………………….

Address : Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

General Tel : +[protected]

Dir .Tel. : +[protected]

Hot Line: : +[protected]

General Fax : +[protected]

Dir.Fax. : +[protected]

E.Mail.* amira.khattab@dhl.com

Webmail: http://www.dhl.com

"All business transactions are based on DHL Global Forwarding terms and conditions, available upon request"

--------------------------------------------------------------------------------

For any suggestions or complaints, please contactcustomer care at +20 ([protected]) or e-mail us at eg.customercare@dhl.com.

P Please consider your environmental responsibility before printing this e-mail

Please refer to our DHL Global Forwarding "STC" Standard Trading Conditions available upon request

--------------------------------------------------------------------------------

We Move The World

--------------------------------------------------------------------------------

From: Haidy Ghobrial (DHL EG)
Sent: Thursday, September 10, 2009 2:50 PM
To: Amira Khattab (DHL EG)
Cc: alaa eltaweel
Subject: FW: incove and decleration

Dear Amira

Pls assist

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

--------------------------------------------------------------------------------

From: alaa eltaweel [mailto:eltaweel38@yahoo.com]
Sent: Thursday, September 10, 2009 2:38 PM
To: Haidy Ghobrial (DHL EG)
Subject: Re: incove and decleration

Dear Haidy

Would you send me a quote for resending the same shipment to Istanbul

The weight is 70 kg

Thanks

alaa

Best Regards and wishes

Dr.Alaaeldin A. Eltawil
tel [protected]

--- On Tue, 9/8/09, Haidy Ghobrial (DHL EG) wrote:

From: Haidy Ghobrial (DHL EG)
Subject: incove and decleration
To: "alaa eltaweel"
Date: Tuesday, September 8, 2009, 1:08 PM

Dear Mr. Adel

Kindly find attached the invoice

Kindly note that our head office ( Sheraton ) will not operate on Saturdays as from the 19th of September 2009

For any further information, please don’t hesitate to contact me

Thanks & Best Regards.

Haidy Ghobrial

Operation Coordinator

MNC Department

---------------------------------------------

DHL GLOBAL FORWARDING

Building 19, District 7

Sheraton Buildings, Heliopolis

Cairo 11361

Phone :+ [protected]

Fax : +[protected]

Cell : 016/ 550 1578

E-mail : haidy.ghobrial@dhl.com

Web : www.dhl.com

DHL will cover up to $100 for loss or damage of an item. If you package is $400 and not covered by DHL's shipper protection, you should still be covered for the $100.

AT&T should cover the remainder and reimburse or reship the item.

Tell us about the actual DHL delivery? Was it left at your front door, or misdelivered?
When you called DHL, did they initiate any search for it and question the driver?

I am having a horrible problem with DHL at the moment. I am talking with all kinds of DHL representatives in two countries, but my box is sitiing in custom office without any movement for a 30 days. All problem is that some clerk just don't do their job. I spent 100's dollars for telephone and shipment and still are at point zero. Can anybody tell me how to find executives from DHL? I need to talk with someone who can do a job.

As for this lost iPhone, this is obviously not the fault of AT&T. Did you get a copy of the shipment summary from AT&T? Make sure that you have obtained this so that you can present it to higher management at DHL and verify that the item had in fact shipped and the status of the final destination. Also contact AT&T about having not insured the package. The best thing I'd say you can do is COMPLAIN, COMPLAIN, COMPLAIN to DHL. Do not stop until you've come to a resolution. I know I've been able to recover cost of packages lost through UPS by this method.. I hope that maybe this can help you!

To the original poster... Are you serious? You ship something overnight on A SATURDAY before christmas. DHL (and UPS and FedEx) do not pick up or process most locations on Saturdays, and definately not on Sundays. Monday, December 24 was Christmas Eve, and chances are there was limited movement on that day since it is like one of the absolute BUSIEST days for shipping companies, and wonder why it is still there on Dec. 26. UPS, DHL, and FedEx all put disclaimers out that shipping IS NOT guaranteed during the last week before and the week following Christmas.

Next year, ship earlier. It is late because you procrastinated.

I am having the same problem!I had some inventory coming in from Italy that was guaranteed to arrive by Monday, Mar 31.
It shows the package aarived in Charlottesville at 7:32 am on Monday, and it has been sitting there ever since. It is now Wednesday, APril 2.

What is mindboggling is that noone can explain why it has not been delivered!

I have never had this kind of problem with FEDEX. I told them I expect a refund and they admitted they owe it, but lets see if I get it.

K

I have been using DHL for over 5 years, I have to admit that their non US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots! They refused to recognize that their were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not over due, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue?
In talking with other EX DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card.

I don't understand how DHL Guangzhou Branch works .
There is always nobody answers phone calls, whenever I call.
Still remember I called many times at 4 o'clock in the afternoon, nobody answered.Well, I thought they were off already.
Again I called on another day morning at half past 9, still, amazingly, nobody picked the phone up. They wouldn't like picking up income calls, then why they have their meaningless phones installed!
An urgent email was sent to DHL in the morning, while its relpy was received in the late afternoon!
We needed clearing customs in time, can this manner be of any help?
No wonder it takes more than a week to clear customs!
If any extra charge occurs because of your honorable neglect, will DHL take fully responsibility?
How DHL runs? Your respectful company has emplyed these professional persons !Do this attitude or these crew satisfy your customers and favor you a lot?
Hope God bless you!

been waiting for passport,original marrage licencse,and bith certificate(original) from canada passport office processing center.sent on dec. 18,2007 arrived at area hub on dec.19 according to tracking number checked on jan.7,2008. we're truck drivers and we had it sent to our terminal not knowing when it would be in or when we would be in our terminal,so we waited and waited till we realised the package should definitely be there by now.calling canada passport we got tracking number, saw it on computer it was last in the area hub the 19th, dhl said it was in the hub and we could come pick it up, we said they could deliver it since we were in salt lake city,ut., about 2074 miles away,and thats what they were paid to do.they said they where going to deliver it the next day! next day they said they couldn't find package. we made some phone calls got to supervisor on jan 9,2008 he said he'll look into it,the 10th we get a phone call recorded from dhl (recorded message) that our package was delivered on the 19th of dec..now until this time nothing of the sort showed on the tracking for deliver now we look on the tracking and thank you for miracles there it was,23 days later, with the name of the person who had signed for our package before... amazing how that stuff works.the person said she did not sign for it and she knew the importannce of this package and would call us as soon as it came in.now we need a letter from dhl to say the passport was lost,so we can give that to passport canada so they can issue us a new passprt, this should prove to be interesting since there computers are now say it was delivered...ain't corperate the best!

A little over a month ago I bought a laptop from Dell. The laptop was assembled in Nashville TN and shipped to me in Louisville KY (if you don't know where those two cities are, I invite you to use any of the online map services).

Dell of course shipped the laptop via DHL -- to turned a one day drive from Nashville to Louisville into a week-long odyssey while they bounced my laptop around two different facilities in Ohio and faked an "attempted delivery" before I finally got my laptop.

After I complained loudly to both DHL and Dell, I received both email and telephone assurances from Dell that I could get future orders without having them shipped via DHL.

In May, I ordered another Dell laptop and a mouse. Dell decided they would ship the mouse separately, with a projected ship date more than a week earlier than the laptop.

The ship date for the mouse came -- and Dell "delayed" the shipment giving a new projected ship date a week later (but still earlier than the laptop).

Today I checked the status on line and it said the order was "changed" (with no explanation of what was changed). The website gave a 800 number to call to find out what "changed" so I called the number. After wading through several layers of voice prompt menus I finally got someone in customer service (obviously overseas despite a fake American name) who first told me that the order was cancelled, not changed. Then told me that orders are never cancelled without notifying the customer; but that her system showed that my order was cancelled and did not show anything about anyone attempting to contact me. Her system also showed that my mouse had been cancelled for "incompatible configuration" meaning that the mouse I ordered (from Dell's website) was not compatible with the laptop I ordered (it was the mouse that Dell sells for this laptop when you order it online). After more than a half hour on the phone to get this much information, the girl offered to find the part number for the right mouse so I could reorder. Fifteen minutes later she had figured out that the part number for a wireless laptop mouse for a Dell Vostro laptop was the same number that they had just cancelled. She then transferred me to "Sales" for them to fix the problem.

At Sales I got someone who finally admitted that the order for the mouse had been cancelled because the shipping instructions were "Not DHL" and that wasn't allowed. (Keep in mind that Dell had had the order for over a week, had delayed it once, and had now cancelled it - all without bothering to contact the customer; and all without also canceling the order for the laptop itself which was also listed the same way "Not DHL")

I asked the Sales guy for his supervisor, so he transferred me to Dell's so-called Customer Care (not his supervisor), we went through the same nonsense all over again (now the third time) before the "Customer Care" lady passed me to her supervisor -- who assured me that no one could do anything about it because the computers are shipped by "Manufacturing" and "Customer Care" wasn't allowed to talk with Manufacturing.

His best (HA!) idea was that he could annotate the order for Customer Care to keep track of the order and keep track of the shipment so they would know where my package was at all times. When I pointed out that this did not give them any control over the shipment he eventually admitted that it was really just the same tracking information that any customer would have available on the DHL website (the same way that I had watched my previous laptop bounced between two DHL facilities in Ohio and watched when DHL said that they had "attempted delivery" while we were home).

By then I had been on the phone with Dell for one hour and twenty minutes and I had to leave for a meeting. The so-called "Customer Care" so-called "supervisor" was supposed to find out who had authority to do something and call me back -- of course he never did call back.

I hate DHL too! My husband's company does a lot of shipping through DHL, and on more than one occasion he shipped materials/supplies to a close associate, who requested that the delivery person put the boxes inside the gate of a residence (gate is never locked), due their weight and to secure them. The delivery person has yet to even attempt to open the gate. Moreover, an over-night letter was to be delivered at the door and the they tossed it over the gate.
Now whenever I use a delivery company, I will pay more to have UPS or Federal Express to ship it.

I bought an electric wok from a seller on E-Bay. I was going to give it to my sister for Christmas!
The package was sent out on December 11. Was supposed to be delivered in 2-3 days. A week later, it still wasn't here. I got a call on a Saturday from DHL. They said they had a package for me with a incorrect addrress on it. Thinking the sender just made a mistake (as all people do!) I gave the DHL rep my correct address. She ASSURED me it would be delivered on Monday. Monday came, then Monday afternoon, then Monday evening...still not delivered. I went online to the DHL site and looked up the tracking number. It said the box was delivered on December 12 to the address 12030. My address was 12184. I called DHL to find out what the deal was. They told me to call back the next day since their computer system was down. Next day (Tues.) I check the website again. Still says the same thing! I call DHL again, they told me they had the right address (12184) and it would arrive that day! Tuesday eveng came and went, but the package never came! I called again! Again, this time, they told me the driver was unable to find the address. They ASSURED me (again) the package would DEFFINATELY arrive on Wednesday. It didn't! At 5:00 in the eve, I called them AGAIN, They told me they were still unable to locate my address! They also told me that I could go to their terminal (over 20 miles away!) to get it. Said it was waiting for me.
ANGRY and frusterared, I gave up and had to drive down there to get it.
As it turned out, the sender did put the correct address on the box. Someone at DHL misread the address and placed a DHL shipping label with the incorrect address over it so it was covered!
I've NEVER had problems with FedEx, UPS or the postal service!
DHL is the most incompetent delivery service in the world!

I got notice from an overseas company in China that my shipment left on Tuesday evening - and I received tracking

Then I tracked and tracked - to my utter shock and happiness, it was in American by Thursday evening! I was so excited!

I told my mother to stay at her home on Friday since it was being delivered there. And somehow, no on ever rang the doorbell or knocked loudly enough for someone to hear

So my husband called DHL and spoke with a rep - the rep said we could come pick up the package between 6 and 7 pm. HOWEVER, their hub is over an hour away and I don't get home from work until 6:40 pm. So we called again and spoke with a lady who said she could probably get it on a truck out that evening since their driver made the mistake. We would get a phone call from a manager called "Richard" within an hour.

An hour passes and no Richard calls. So once again, we call DHL - and we have to track Richard down. Low and behold - all the drivers have gone home. "so sorry - blah blah blah"

Then, he promises we are the FIRST delivery for Monday. I check the tracking all weekend and all morning today, Monday. I call my husband and tell him to contact DHL since there has been no update since the one from Friday saying "recipient not home". So he calls their customer service again. This time he spend 1.75 hours on the phone with some women who HALFWAY through, updates the website. Literally, right in front my eyes - while I'm at work I refresh the tracking page and one minute the latest news was:

18 Delivery attempted; recipient not home Houston, TX - USA 11:00

Then, three minutes later it says:

19 Awaiting collection by recipient as requested Houston, TX - USA 18:50

And then NOTHING else -

Today, they tell us that someone told them to hold my package instead of deliver it. WTF?!?! So at 2 pm we tell them to get it on a truck and deliver it now. Apparently that's out of the question... but why would the lady from Friday suggest putting it on a truck at 7pm on Friday, but it's out of the question at 2pm on Monday?

So now they tell me AGAIN, that we will be the first delivery tomorrow.

My main question is, why does it only take 2 days for a package to get from China to Houston, unharmed and no problem? And why does it take more than 2 days for a package to be delivered WITHIN Houston?

From now on, I will ALWAYS choose either UPS or FedEx - and the companies I buy from will offer those options

OR I'll just take my business elsewhere

This has been too miserable of an experience - I want no more of it!

DHL is being processed in Brazil, and already runs in forum 8 processes, disappear with the client packages.
The department dhl Fraud is a Fraud, retains the packages els and do not return more.
We are informing the public prosecutor in the United States, for theft of products from various customers.
18 We stopped at dhl packages, and simply disappeared.

DHL STOLE PACKAGES CUSTOMER IN USA.

HI, IT HAPPENED THE SAME WITH ME, I WAS AT HOME ALL DAY, DHL WEBSITE SAID ATTEMPTED DELIVERY NO ONE TO RECIEVE CARD LEFT. BIG BIG LIE
THERE WERE NO CARD LEFT, THEY SUCKS, NEVER USE ANY COMPANY THAT DEALS WITH THEM FOR WHATEVER REASON, SPENDING ALL DAY TO RECIEVE DELIVERY, AT THE END NO DELIVERY!

I know this is off the hitting an animal topic, but yesterday dhl was delivering a package to me... and drops it out of the truck in clear view of me... i was like, what the heck, luckily it wasn't anything breakable but seriously come on now... I've never once witness the fedex or ups guy drop something while bring it up to the house.

I know this is unfortunate, however no one ever mentioned where was the dog? was the dog in the road? Do you realize that if you allow your animal to run lose into the street and someone hits it, the driver is NOT responsible for the animal, HOWEVER the owner of the animal is responsible for the damage if any to the vehicle that hit it!

I also have 3 dogs that I consider part of my family but understand MY responsibility to keep them under control at all time.

Just a word of wisdom from the law corner!