Dick's Sporting Goods
Reviews and Complaints

I don't like to write negative reviews, but this is the worst experience I've ever had. I've been misinformed, misled, and taken advantage of to the tune of $495...for attempting to use a $100 gift card. I wouldn't give it even one star, but I had to in order to post the review.

I got a $100 gift card to $#*!'s Sporting Goods as a Christmas gift and used it online to purchase a jacket for $142. When I put the gift card information in, it said that it could not be found. I tried a few times (not clicking "back" or refreshing), and it eventually went through. My credit card should've been charged $42; however, the full $142 went on my credit card. Since I had trouble with the gift card, I wanted to call and make sure that it was used. The first person I spoke to told me that the gift card hadn't been used and that I would have to call the store because he couldn't even find my gift card number. He cancelled my order.

I called the store that I thought the gift card came from. They did not have the jacket in stock and "did not have time for me." I spoke with the manager (This is the Collegeville, PA location--avoid at all costs) who has extremely rude and told me that if he fixed my problem he would essentially lose his job so he'll have to make some calls.

I called another store and they told me that the gift card had been spent on a jacket. That was the order that was cancelled! I tried to explain that the order was cancelled, but they said that there was nothing I could do. Then, the Collegeville, PA manager called back to tell me that the gift card had been spent--old news at this point, but he also told me that I would have to buy the jacket online, bring it to the store, return it, and buy it with the gift card. I explained that that's really not possible for me--if it was, I would've purchased it in the store and not online in the first place, but he again told me that he would lose his job if he helped me. He told me to call the online customer service.

I called online customer service and explained my problem. The person hung up on me without any reply. Oddly enough, when I called back thinking it was a mistake, I got the SAME PERSON. I said, "Hi, my name is Ashley, we got disconnected." He said, "Oh, ok" and hung up on me again. I finally got in touch with someone who wouldn't hang up on me, and they said that they would put my order for the jacket in right away and would give me free expedited shipping. He said that it would appear that my card was charged $176, but that he would immediately credit $32 for free shipping and $100 for my gift card.

I checked my bank account two days later, and there was still a charge for $142 and a charge for $176, but no credits. I called and was told that the first credit was processed and would take 3-5 business days to show up on my account. I was then told that the person who took my order merely put in a request for a $100 credit on my account for the gift card, and that it would take 3-5 business days to process the request and 7-10 business days for the request to be processed. I asked to speak to a supervisor and they put in a request. This is now technically my second request to speak to a supervisor. I asked to hold for a supervisor, but none were available. I checked my bank account and found that there were now TWO charges for $176 and a charge for $142. I am, of course, baffled and upset.

I called my bank account, who told me that they could remove the duplicate charge because it's obviously wrong. They were as baffled as I was at my experience and the reckless use of my bank account information to put extraneous holds on my account. My representative told me that I could formally dispute the charges if $#*!'s Sporting Goods turns in any receipts to my bank, and that they would launch an investigation immediately.

The next day, the only charge left on my account was $142--the amount for the cancelled order, but also the amount after crediting for shipping. I figured that they had credited the shipping and called for the status of the credit on the gift card. I was told that there would be no credit on the gift card; rather, they would re-load my gift card with $100. I made it very clear that I was told I would be getting a credit, and that I want absolutely nothing that would force me to purchase anything through $#*!'s Sporting Goods. I was put on hold to speak with a supervisor and then was told after a few minutes that they're so busy and can't talk to me. I repeated my case, stated that I would return the jacket and formally dispute the charges, and that I would hold for a supervisor. I was put on hold for a total of 20 minutes, during which time no supervisor was available. She said that they would put $100 on my credit card after I held, and that it would happen by sometime next week. I'm waiting still, we'll see what happens. Seriously, don't do any business with $#*!'s Sporting Goods. They're awful.

Update:Another week has gone by, and I was just told that nothing has been done on my account, and that yet another customer service agent didn't have any record of my complaints. We've started the "request" process again to get the money back on my credit card...but they didn't have any trouble de-valuing my gift card last week after my 6th call. I've now been on the phone with $#*!'s Sporting Goods over 10 times for a cumulative total of 2h 50min, and we're apparently starting the refund process over again after I was told that I would get the refund by yesterday.

Order on 12/19/12. I called 12/20 to verify order. Was guaranteed order by 12/24. Guaranteed on the web and when I called. 12/24 received 1 of 5 items. The one item that did come was wrong size. It took an hour to get a supervisor on the phone trying to find where my order was. She tells me the other items were packaged together but separate than the item I did receive and for some reason the warehouse created a UPS sticker but forgot to send package out. She then says sorry, nothing she can do! I told her that was unacceptable and to call the store 1/2 hr from me and have items ready and ill drive there. She said she would try, put me on hold for 20 mins than hung up on me. Never called back. I had to go thru another hour of customer service to be told that a supervisor would have to call me back they were so busy, I never heard back! So, here we are and I have a $400 charge off my CC but no gifts from Dicks. Better yet, when I check the web site tracking my order nothing has changed, which tells me even after all the calls yesterday they still didn't ship my order out!

Located at the Augusta Mall, in Augusta, GA; this branch has lousy customer service, mistreats good employees (which is why they keep quitting), and the managers actively support job discrimination...

I had a horrible experience at Dick's When I made my Black Friday purchase, the cashier told me I had earned a $20 gift card because I had spent $100 or more. Cool! I just had to return on 11/28 to get the gift card. See also said I could return and re-buy the purchase and apply the gift card toward it. When I returned, the manager said the cashier had given us the wrong information (she said it several times to my wife and I when we made the purchase). We had to spend $100 before tax; we spent $99.92 before tax and after coupons. I was furious and they refused to do anything about it or honor their word.

After sending out several emails because I could not get a hold of anyone at the corporation, and contacting the Better Business Bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well, I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly!

Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me. Sport Chalet here I come.

OK... so this is a follow-up from the previous complaint. After sending out several emails because I could not get a hold of anyone and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me... Sport Chalet here I come.

My wife and I shopped Black Friday in Escondido, CA. Had a special $25 off coupon, and after using it, the total came to $107.67. The cashier, Bianca, said that because we spent over $100 we would get $20 back. Great! She said to bring back the receipt starting on 11/28 and they would either give us a $20 cash card or if we wanted them would just return the items on the receipt and we'd re-buy them at $20 less. We thought this was great! What a great deal...

I went back on 11/28 and after waiting in the store for nearly 20 minutes while some assistant manager went back and spoke to another manager (who did not have the courtesy to speak to me in person), I was told that this was not true. I should have been given a voucher that printed out with the receipt (which I was not given). The Assistant Manager said I could come back and ask for Barbara Lerma and she would give me $20 off a $100 purchase - which is not even the deal to begin with! They claimed they couldn’t do anything else… well, I know that is not the case, let’s be honest at least.

Then, I was told that may not have been given the voucher because the amount before tax was $99.92. Are you kidding? I would have but a piece of gum! Regardless, the cashier told me I would get the $20 back. This is a fraudulent business practice, to say the least and I have initiated a complaint with the Better Business Bureau.

I would like a $20 refund - either in cash or credited back to my card (which was promised). This is horrible business and customer service, and I will be returning my entire purchase and go elsewhere if this is not resolved immediately. A customer should not be penalized for a store's mistakes. The customer should always be treated with respect and should not be made to feel inconvenienced or belittled. This has not only been frustrating but has begun to waste my time.

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.
I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from $#*!'s.

I'm a recent college graduate, but have been unable to find a job in my field yet. So, I accepted a "pay the bills" job, at Dick's Sporting Goods, as a sales associate in the Lodge (for those of you who don't know, it serves as the hunting, fishing, and outdoors department). I figured that with 20 years of fishing experience, and some hunting experience, it would be a good fit. While the job was enjoyable, I must say I was very disappointed with the training I received.

I have worked several jobs in the past, at each one, the first week was a complete "orientation" period, which may involve instructional videos, online modules, and job shadowing (watching a more experienced person do your job). These would show you how to handle almost all common situations, so that you could then "fly solo" and perform the job on your own. At Dick's, I was given no orientation or instruction on even the "housekeeping" things, such as getting a name badge, operating the time clock, setting up my computer account, or setting up direct deposit. The only training I received were some online tutorials about selling guns. I was thrown out onto the sales floor my second day, and was the only employee in the department for about two hours. Due to the lack of training, I encountered situations I had no idea how to handle, and I would have to call another employee away from what they were doing to show me. When I would ask a manager for help, they would scowl at me as if I were rude.

My manager was polite and patient, but also very disorganized. When I went to give him a request for time off for a family vacation, a few weeks in advance, he told me to fill out a request form, and leave it in his mailbox. This form had my request on the top, and the manager approval or denial on the bottom. I left it in his mailbox, and heard nothing about it for awhile, so I assumed it must be going swimmingly. I had never been told if it were approved or denied, until a few days before I was scheduled to leave, I noticed an influx of the requests hanging out of his mailbox, that had dated back over a month! He didn't even read them. I talked to him about it, and he acted surprised but gave me the week off.

I came back from vacation, and worked two days, when he said he wanted to talk to me. He basically canned me, claiming that he had expected me to move faster, and that we had a transfer and a previous employee coming in.

I personally feel that the reason I worked a little slower was because of the lack of training I received, and the fact that I had to ask people had to complete tasks. Had I experienced a good, complete orientation and training program (BEFORE I WAS PUT ON THE FLOOR), as I have been given at every other job I've worked, I would have had the knowledge to handle most situations, and would have been able to work more efficiently.

I know there are going to be some people who just write me off as the "whiney, disgruntled ex-employee, " which is ok, everyone is entitled to their opinion. However I don't intend to complain so much as to give those in power something to think about. I know newer employees in other departments at our Dick's store, who also have no clue about how to accomplish certain tasks, and would readily agree about the lack of training.

Thank You.

I purchased an item for my parents for their anniversary. They sent the completely wrong package, with somebody else's packing slip & everything to them. I contacted them 2 weeks ago when it orginally happened. I was told they would send a call tag electronically, which I would have in 24 hrs & I would see a refund in 72, due to the fact that they could not reship the item. If I wanted the correct item, I would have to pay for it again, shipping & all! After 72 hours & seeing neither, I called back. This time I was told they would mail a call tag & could not refund me my 80+ dollars until they received the WRONG $6 item back they sent my parents. They have refused to let me speak with a supervisor & just tell me there is nothing that can be done. I was told when I talked to them last week that I would have the call tag by Friday of last week. As of today, still nothing. They not only screwed up & have not really apologized, they have my money for an item my parents do not have.

This was my first & LAST purchase with Dick's online, as the customer service has been horrid. I WILL get my money back & this will be taken care of...however, I will for sure be taking my business elsewhere!

My first encounter with Dicks was when I purchased rain jackets for my girls online. The didn't fit right so I tried to return them to the store. The manager was very unsympathetic, not willing to be helpful and flat out said we can't take online merchandise. I thought that was a little funny because all other stores that have online shopping will take returns at their store. The next few occasions I shopped at Dicks I find myself getting more and more frustrated at the check out counter. There is always a long line to check out and a long wait. I realized it is because they challenge you over and over again to spend more money; "do you have a Dicks shopping card, do you want to buy the 3 year warranty, do you want to buy to 2 year warranty, do you want to donate a dollar to . . . " No one at Dick's is helpful, friendly or anywhere near tuned into customer service. I used to think of Dick's as my last resort. Now it's off my list completely. Don't bother shopping at Dicks!

This "Fusion" kayak is made for fresh water and ocean kayaking, The problem is that it has a design flaw that is especially dangerous if you take on any water. The water goes down two channels (that serve no purpose other than to kill you) that lead into the stern, immediately making the boat stern heavy. If you don't notice that the boat is sluggish because you are inexperienced - like my son - you will get into trouble if you are away from shore. As the stern gets lower, the kayak will fill with water and swamp. Even if you can make it to shore with the kayak, it takes three people to turn the boat over to get the water out. When the problem was discovered the first time we put it in the ocean, we were past Dick's 60 day return policy. The store turned us down so we called corporate customer service and were completely stonewalled. I explained to them that they were among the stupidest people I ever spoke to and hung up. I'm not done with this matter.
So, we have a kayak that has a design flaw that could kill someone and Dick's doesn't care. What they should do is notify all purchasers of that model's design flaw and take the boat back. On a ranking of good retail customer service, you have LL Bean, legendary for it's good service and return policy, on one top and Dick's on the other end.

Our new front end manager is abusive to all the cashiers. This is accepted. The prison work place would be a more fitting place for her. She would thrive there. If we do not get customers to sign up for scorecards, she flips out on us, saying she will pull us off our registers, which had one in front of customer our hour are cut, she scolds us in front of customers. She talk down to us. Very stressful place to work and very abusive manager. Jennifer is her name...all she needs is a little black mustache and she is a twin to German leader.Not kidding! Stay clear of her or sign up for the scorecard and help keep a cashier from being cut by her. She has zero people skills.

Last year I was asked if I wanted to purchase the plan when I bought my son's cleats for baseball. They were $70 and the sales clerk, Michelle, encouraged me to buy it. She told me that it was a no brainer because for a mere $9 I could get a new pair of cleats the following season. All I would need to do is call the number highlighted at the bottom of the receipt, they would send me a bag, I would send the shoes back to them, and then Dick's would issue me a credit for the cleats towards a new purchase. She said, "It's like getting a new pair of cleats for only $9!" When I proceeded to call the number, the too-cheery customer service rep told me that the cleats had to have a defect in them in order to return them. Had I known that I would not have purchased the plan because my son only uses the cleats for 2 months, and I'm quite sure I could have dealt with the manufacturer if there had been a defect. I told the cust. service rep. that I was not happy with this, and he cheerfully told me I could file a claim with Dick's to have my plan cancelled. Now I have to write a letter to Dick's requesting to have my $9 refunded, which I plan to do. However, I will NEVER again purchase any kind of plan with Dick's. I'm not sure I will ever shop there again. I will be purchasing from Bob's Stores or I'll drive the extra few miles to Sports Authority just to stick it to Dick's. In this economy I would think that the customer would be treated better than the way I was treated. Not only are the prices overinflated, the company is making money hand over fist with these bogus "insurance" plans. They really do live up to their name!

I was at the Kenosha store earlier in the week to look at 700.00 dollar basketball system and no sales associates were around to help or explain to me there was a offering of free installation and delivery of the system. I went back today to purchase as it was out of stock and the store manager said, whoops we are not offering that service anymore because that ended yesterday. I was in the store twice during the week and no one was there to help or direct or assist and bottom line they ended up loosing a sale and customer. I would reccomend going to Sports Authorit or MC Sports as they stand behind all sales and in special cases can make adjustments. I called the Dick's store in Racine and the Store Manager had no instructions on how correct situation either.

My father in law bought baseball gloves for my kids for Christmas-They wanted to exchange them at Dicks-since I did not have the reseipt The Manager would not honor the credit card receipt from American Express. He told me too bad... you could have bought anything with that. Terrible Service.

Today a cashier would not honor a $10 coupon -said it was printed online, anything printed online is not valid- again, Terrible Service- I will try my best to not shop there. The help seem to be young people that are more interedted in chatting with each other than helping.

I have been overcharged for sale items the last 3x I was at Dicks Sporting Goods in Dulles Mall Virginia.
When paying at cashier, I was charged original price, not sales price. IT's a good think I check my receipts.
Each time, I have talked directly to Manager and they apologized and said this never happens.
I have told each Manager that it does happen and has to me 3x in a a few months and they guarantee it wont happen again.

They are ripping people off and most probably do not realize it. IT is a huge problem.

This company has lost the loyalty of its employees. They are to concerned with micromanaging and creating new to do list that they have lost sight of customers and are driven by aerogant lost leaders. They have continued to hire outside the company for some of the more powerful positions in the company. In the past 2-3 years they have hired several top executives from bankrupt and closed retailers. Good idea for a young growing company, I think not! The people in pittsburgh have no idea what really goes on in the stores. They preach less task and customer experience and sales but bog everyone down with more and more task and wonder why stores aren't up to standard with service! If you don't believe me go in a store and see how many employees you can find, i bet its less than 5 counting the cashier. God forbid they put more payroll in the stores, this is the worst payroll company i have ever been a part of. They have hired a top exec here recently who has convinced most store management that this isn't the place to be. If you ever get a chance to visit the corp office please do, you will see how happy, laid back, casual, and how cool (temperature) it is there. Then go to a store where everybody is sweating and pissed off because they have so much stuff to do that the customers are in the way and they don't care. Its more important to ensure you have your weekly chekclist and all corp signoffs done before you help customers waiting in line, because a piece of paper with a check on it to something meaningless is more important. One thing we have never seen from our dream job corporate headquarters is an employee relations survey to tell them how we feel about the company and our jobs because i can promise you it would be bad. If anyone at the headquarters is reading this please send one our so we can tell you whats wrong because we as employees don' have a voice. For those of you who get fed up of not having a voice in your company you know what that creates, UNIONS! This is a bad company to work for that's why they are always hiring new managers because they never last and get fed up with nobody listening and just quit, they take away your drive and just beat you down. The only good thing i will say is the CEO knows and understands the business but we have gotten to big and there is no way he sees how we are treated. Funny thing is the most cost efficient way for a company is retention of its Managers and that we don't have. Those wrong higher ups i was talking about are running people off and making there money, the company will loose in the long run and those individuals will just go to another company.

Online surve not working correctly. Had 2 receipt's. First time response was server was down. Tried to redo it later, took my information but did not give me coupon. Had 2 different receipts, tried to redo survey. Told me surveys were completed...and could not take again. So I am without ANY discount

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.