Dick's Sporting Goods
Reviews and Complaints

OK... so this is a follow-up from the previous complaint. After sending out several emails because I could not get a hold of anyone and contacting the better business bureau, the district manager for the San Diego area, John Thrasher, called me. He was very apologetic for the total lack of customer service received and for the inconvenience. He offered me a $50 gift card without me asking, and asked it that would make things right. I happily accepted. He also said that someone from corporate would be contacting me who also got one of my emails, and that they may also do something to remedy the situation. His offer was totally independent of theirs. Their "customer engagement manager" offered me $20. Well... I got the $20 one, but the $50 gift card never arrived, even though John took down my personal information. I email him and rather than him responding, I got an email and call from the person at corporate. She (Jean Taggart) basically said: John spoke too quickly and we cannot send you the $50 gift card, your troubles are not worth that much. I argued with her but she refused to stand by the company's promise. They lied to me again, even when trying to remedy another situation that came about because of their dishonestly! Well, I am alerting the newspaper, using social media, telling the local little league (I am on the board), and everyone I know (you know a lot of people in a city after you father is a city official for 42 years and you're born and raised there) - they will lose far more than $50. Bad business. But, you mess with the bull, you get the horns. PS - when I called John back to discuss with him, he hung up on me... Sport Chalet here I come.

My wife and I shopped Black Friday in Escondido, CA. Had a special $25 off coupon, and after using it, the total came to $107.67. The cashier, Bianca, said that because we spent over $100 we would get $20 back. Great! She said to bring back the receipt starting on 11/28 and they would either give us a $20 cash card or if we wanted them would just return the items on the receipt and we'd re-buy them at $20 less. We thought this was great! What a great deal...

I went back on 11/28 and after waiting in the store for nearly 20 minutes while some assistant manager went back and spoke to another manager (who did not have the courtesy to speak to me in person), I was told that this was not true. I should have been given a voucher that printed out with the receipt (which I was not given). The Assistant Manager said I could come back and ask for Barbara Lerma and she would give me $20 off a $100 purchase - which is not even the deal to begin with! They claimed they couldn’t do anything else… well, I know that is not the case, let’s be honest at least.

Then, I was told that may not have been given the voucher because the amount before tax was $99.92. Are you kidding? I would have but a piece of gum! Regardless, the cashier told me I would get the $20 back. This is a fraudulent business practice, to say the least and I have initiated a complaint with the Better Business Bureau.

I would like a $20 refund - either in cash or credited back to my card (which was promised). This is horrible business and customer service, and I will be returning my entire purchase and go elsewhere if this is not resolved immediately. A customer should not be penalized for a store's mistakes. The customer should always be treated with respect and should not be made to feel inconvenienced or belittled. This has not only been frustrating but has begun to waste my time.

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.
I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from $#*!'s.

I'm a recent college graduate, but have been unable to find a job in my field yet. So, I accepted a "pay the bills" job, at Dick's Sporting Goods, as a sales associate in the Lodge (for those of you who don't know, it serves as the hunting, fishing, and outdoors department). I figured that with 20 years of fishing experience, and some hunting experience, it would be a good fit. While the job was enjoyable, I must say I was very disappointed with the training I received.

I have worked several jobs in the past, at each one, the first week was a complete "orientation" period, which may involve instructional videos, online modules, and job shadowing (watching a more experienced person do your job). These would show you how to handle almost all common situations, so that you could then "fly solo" and perform the job on your own. At Dick's, I was given no orientation or instruction on even the "housekeeping" things, such as getting a name badge, operating the time clock, setting up my computer account, or setting up direct deposit. The only training I received were some online tutorials about selling guns. I was thrown out onto the sales floor my second day, and was the only employee in the department for about two hours. Due to the lack of training, I encountered situations I had no idea how to handle, and I would have to call another employee away from what they were doing to show me. When I would ask a manager for help, they would scowl at me as if I were rude.

My manager was polite and patient, but also very disorganized. When I went to give him a request for time off for a family vacation, a few weeks in advance, he told me to fill out a request form, and leave it in his mailbox. This form had my request on the top, and the manager approval or denial on the bottom. I left it in his mailbox, and heard nothing about it for awhile, so I assumed it must be going swimmingly. I had never been told if it were approved or denied, until a few days before I was scheduled to leave, I noticed an influx of the requests hanging out of his mailbox, that had dated back over a month! He didn't even read them. I talked to him about it, and he acted surprised but gave me the week off.

I came back from vacation, and worked two days, when he said he wanted to talk to me. He basically canned me, claiming that he had expected me to move faster, and that we had a transfer and a previous employee coming in.

I personally feel that the reason I worked a little slower was because of the lack of training I received, and the fact that I had to ask people had to complete tasks. Had I experienced a good, complete orientation and training program (BEFORE I WAS PUT ON THE FLOOR), as I have been given at every other job I've worked, I would have had the knowledge to handle most situations, and would have been able to work more efficiently.

I know there are going to be some people who just write me off as the "whiney, disgruntled ex-employee, " which is ok, everyone is entitled to their opinion. However I don't intend to complain so much as to give those in power something to think about. I know newer employees in other departments at our Dick's store, who also have no clue about how to accomplish certain tasks, and would readily agree about the lack of training.

Thank You.

I purchased an item for my parents for their anniversary. They sent the completely wrong package, with somebody else's packing slip & everything to them. I contacted them 2 weeks ago when it orginally happened. I was told they would send a call tag electronically, which I would have in 24 hrs & I would see a refund in 72, due to the fact that they could not reship the item. If I wanted the correct item, I would have to pay for it again, shipping & all! After 72 hours & seeing neither, I called back. This time I was told they would mail a call tag & could not refund me my 80+ dollars until they received the WRONG $6 item back they sent my parents. They have refused to let me speak with a supervisor & just tell me there is nothing that can be done. I was told when I talked to them last week that I would have the call tag by Friday of last week. As of today, still nothing. They not only screwed up & have not really apologized, they have my money for an item my parents do not have.

This was my first & LAST purchase with Dick's online, as the customer service has been horrid. I WILL get my money back & this will be taken care of...however, I will for sure be taking my business elsewhere!

My first encounter with Dicks was when I purchased rain jackets for my girls online. The didn't fit right so I tried to return them to the store. The manager was very unsympathetic, not willing to be helpful and flat out said we can't take online merchandise. I thought that was a little funny because all other stores that have online shopping will take returns at their store. The next few occasions I shopped at Dicks I find myself getting more and more frustrated at the check out counter. There is always a long line to check out and a long wait. I realized it is because they challenge you over and over again to spend more money; "do you have a Dicks shopping card, do you want to buy the 3 year warranty, do you want to buy to 2 year warranty, do you want to donate a dollar to . . . " No one at Dick's is helpful, friendly or anywhere near tuned into customer service. I used to think of Dick's as my last resort. Now it's off my list completely. Don't bother shopping at Dicks!

Our new front end manager is abusive to all the cashiers. This is accepted. The prison work place would be a more fitting place for her. She would thrive there. If we do not get customers to sign up for scorecards, she flips out on us, saying she will pull us off our registers, which had one in front of customer our hour are cut, she scolds us in front of customers. She talk down to us. Very stressful place to work and very abusive manager. Jennifer is her name...all she needs is a little black mustache and she is a twin to German leader.Not kidding! Stay clear of her or sign up for the scorecard and help keep a cashier from being cut by her. She has zero people skills.

I was at the Kenosha store earlier in the week to look at 700.00 dollar basketball system and no sales associates were around to help or explain to me there was a offering of free installation and delivery of the system. I went back today to purchase as it was out of stock and the store manager said, whoops we are not offering that service anymore because that ended yesterday. I was in the store twice during the week and no one was there to help or direct or assist and bottom line they ended up loosing a sale and customer. I would reccomend going to Sports Authorit or MC Sports as they stand behind all sales and in special cases can make adjustments. I called the Dick's store in Racine and the Store Manager had no instructions on how correct situation either.

My father in law bought baseball gloves for my kids for Christmas-They wanted to exchange them at Dicks-since I did not have the reseipt The Manager would not honor the credit card receipt from American Express. He told me too bad... you could have bought anything with that. Terrible Service.

Today a cashier would not honor a $10 coupon -said it was printed online, anything printed online is not valid- again, Terrible Service- I will try my best to not shop there. The help seem to be young people that are more interedted in chatting with each other than helping.

I have been overcharged for sale items the last 3x I was at Dicks Sporting Goods in Dulles Mall Virginia.
When paying at cashier, I was charged original price, not sales price. IT's a good think I check my receipts.
Each time, I have talked directly to Manager and they apologized and said this never happens.
I have told each Manager that it does happen and has to me 3x in a a few months and they guarantee it wont happen again.

They are ripping people off and most probably do not realize it. IT is a huge problem.

This company has lost the loyalty of its employees. They are to concerned with micromanaging and creating new to do list that they have lost sight of customers and are driven by aerogant lost leaders. They have continued to hire outside the company for some of the more powerful positions in the company. In the past 2-3 years they have hired several top executives from bankrupt and closed retailers. Good idea for a young growing company, I think not! The people in pittsburgh have no idea what really goes on in the stores. They preach less task and customer experience and sales but bog everyone down with more and more task and wonder why stores aren't up to standard with service! If you don't believe me go in a store and see how many employees you can find, i bet its less than 5 counting the cashier. God forbid they put more payroll in the stores, this is the worst payroll company i have ever been a part of. They have hired a top exec here recently who has convinced most store management that this isn't the place to be. If you ever get a chance to visit the corp office please do, you will see how happy, laid back, casual, and how cool (temperature) it is there. Then go to a store where everybody is sweating and pissed off because they have so much stuff to do that the customers are in the way and they don't care. Its more important to ensure you have your weekly chekclist and all corp signoffs done before you help customers waiting in line, because a piece of paper with a check on it to something meaningless is more important. One thing we have never seen from our dream job corporate headquarters is an employee relations survey to tell them how we feel about the company and our jobs because i can promise you it would be bad. If anyone at the headquarters is reading this please send one our so we can tell you whats wrong because we as employees don' have a voice. For those of you who get fed up of not having a voice in your company you know what that creates, UNIONS! This is a bad company to work for that's why they are always hiring new managers because they never last and get fed up with nobody listening and just quit, they take away your drive and just beat you down. The only good thing i will say is the CEO knows and understands the business but we have gotten to big and there is no way he sees how we are treated. Funny thing is the most cost efficient way for a company is retention of its Managers and that we don't have. Those wrong higher ups i was talking about are running people off and making there money, the company will loose in the long run and those individuals will just go to another company.

Online surve not working correctly. Had 2 receipt's. First time response was server was down. Tried to redo it later, took my information but did not give me coupon. Had 2 different receipts, tried to redo survey. Told me surveys were completed...and could not take again. So I am without ANY discount

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

Went to purchase bike at the store we were told we had to ride it down the aisle and see if we liked it because when you leave there is no returns, they put my wife on a bike in the bike service area and then raised the seat and when see got on it she fell to the side because she lost her balance with the seat being to high and landed on top of their tool boxes and filing cabinets as well as there other stuff in the area, they never helped up we had to ask for bandaids and wet wipes to clean up her cuts and then they had me sign an injury form and would not give me a copy they say its store policy, we spent the next 3.5 hrs in the er and she bruised her shoulder, back and had numerous cuts, they pretty much are saying to bad you shouldnt have gotten on the bike, come on people you want me to ride a bike down a crowded aisle and possibly hit someone and injure them and then what, I anm going to take them to the cleaners for negligence and if it take 10yrs I could give a flying f, they are wrong and my wife has to go thru this pain and suffering and they offer to pay part of my medical bills wrong, more to come that store will be named daves sporting goods when I am done with them

I received a Stratus STX 55 fishing reel for Christmas from my aunt. She had ask my wife for suggestions and this is what she said I wanted and that it was on sale. When she went to Dicks on N. Rock Rd. in Wichita, Ks to get the reel she did not know what reel to get but the sales person told her to get the Stratus STX 55 and that way if she did not buy the right one all I would have to do is return the reel for the correct one that I wanted. Well today I went back to the same Dicks that the reel was purchased at and was told to go get the correct reel that I wanted and it would be exchanged. When I went to the cashier to do the exchange I was told that all the reel I had brought in was worth was $6.99. I told her that I wanted to exchange the STX 55 reel for the Stratus STX 30 which was best suited for the fishing I wanted to do. After quite a leangthy argument she ask me if I wanted to talk to the manager and I agreed. After repeating the whole argument and arguing with me even more, she told the clerk at the register to just exchange the reels straight across and stated "It is not worth the trouble". I have been a customer at Dicks for many years but never again will I ever enter your store. Check my Score Card for purchases for the past year. #2 my wife wanted a stationary bike for Christmas and told me exactly what she wanted. I went on line to see if I could get it but got the run around and passed from one person to another. I called the Dicks on Rock Rd in Wichita, Ks and they told me that that even if they had one in stock that it did not qualify for the discount on the ad because Schwinn (and about 50 or more companies did not participate in the discounts that were advertised in your ad that I recieved in the news paper. So, I call the West side Dicks in Wichita, Ks to find that they had 3 on hand. A couple of days later I finally made the trip and looked for a sales person (It was 10:30 AM) after not finding one I ask the cashier and she paged some one, 45 min. later no salesperson so I had to ask some one else, they told me that the sales person had gone to lunch and would not be back until 12-12:30. Finally someone showed up and got the bike for me and I got the hell out of there.

I purchased a Marcy Impex Home gym from Dick's Sporting Goods way back in Octoboer of 2006. I purchased a No Sweat Warranty for a 3 year period along with the gym, thinking that the product should be well covered in case of a breakdown or a malfunction. In December of 2008, I had two problems occur simultaneously with the machine. At this time, I called upon the No Sweat Warranty, and as of now (March 2009), I'm still waiting for the two replacement parts that I requested to be shipped to my house. I have been calling back approximately once a week to check on the status, and every single time they say "The items should be shipped by this coming Monday". Well, 11 or 12 Monday's later, my home gym is still out of commission. I plan to buy a new home gym or join a club with my tax return, and I probably will not return to Dick's, and if I do I'm surely not going to waste my money on the No Sweat Warranty.

I bought 3 Potomac 100 kayaks, withmy purchase totalling $563.06. I was told to take a survey to recieve a $10 coupon onmy next purchase, I went to try to find the site, and had a lot of trouble. I know my way around a computer, but this is not fun. I feel as if I got taken for a ride.