Dick's Sporting Goods review: Nishiki kids mountain bike 1

Jade's bike at dicks
Ilham Abid Eddine
​You
Mike August
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Our son got an irritation in his Privat part, his knees hurt while we tried to return you the bike and explain the issue, we spent me and my my 8 y old son more than 2 hours in your store trying to explain the incident with the DEFECT bike, the Staff at the store showed no understanding for the situation and how much this bike is hurting my son, refuse to admit but insisting on nothing wrong with the bike and that I should have returned within 24h (which is totally Ridiculous for a child to figure it out in 24h).

They asked me to contact the Customer service on the phone which was aligned with the store team as well and repeat the same thing, and regret she can not help but it could have been not a problem if this was ordered online, she said I have to clarify with the vendor directly, and that she will send me the vendor contact to my email ([protected]@hotmail.com) which has never happen.

NOW I invite you to look at the irritation in my Sons Privat part the last Saturday we came back from your store. disappointed and exhausted from riding it back.

I need a clarification and expect an IMMEDIAT RESPONSE to this matter before we escalate to a higher level, especially when child's well being has been handled careless and without any understanding
We even asked for an upgrade and they refused.
Mike and Ilham von Borsig
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