Dick's Sporting Goods
Reviews and Complaints

Purchased a $100 pair of football cleats for my son and accepted an offer of a $10 guaranteed for a replacement pair. Approximately 1.5 months after cleats were purchased, they were stolen. We returned to the store with our paperwork to get the replacement pair of cleats and were told by the manager that they would not replace the cleats unless we had the original pair with us. This was not explained when the salesman offered us this "great" deal. My son still has his old cleats from prior to this purchase but we were told it has to be the same pair that was purchased with the guarantee, which is impossible. They should not offer the guarantee if they are not going to stand by it. With a son in team sports, we frequently spend money in Dick's, but will now travel a little farther to Sport Chalet instead.

Today I was very badly treated by an employee while trying to make a firearm purchase at a Dicks store. Which leaves me wondering why Dicks sells firearms if an employee behaves in a manner that makes you feel uncomfortable and intimidated when trying to legally purchase a sporting rifle? First, the employee seemed to ignore my presence until he looked around and saw that the other salesmen where busy with customer and he had to reluctantly acknowledge that I was standing in front of him. After making sure the rifle was empty, and safely pointed at the ceiling with the butt on the counter top, he abruptly took the rifle away from me in a startling manner and handed me the necessary background forms to fill out. I handed him my drivers license to copy and began to examine the background check form. He then began to, quite impatiently, explain in detail how the form should be filled out. I politely explained that I was very familiar with the form but allowed him to deliver a detailed explanation since I assumed this to be a requirement of his job.

This he did in what I felt was an abrasive and condesending way but filled out the form anyway while beginning to feel that I had made a mistake making the purchase there. When nearly completed I asked him a minor question about one particular portion of the form to which he answered in a disgusted tone and then pointed to my having abbreviated the name of the state and, very annoyed with me at this point, again disgustedly repeated a prior instruction about filling out all parts completely. I tried to show him that that particular box section was too small to fill with the complete name of the state and that I had never had a prior problem using an abbreviation when filling out that that section with any of several gun purchases I have made in the past with other dealers. He then, in a very annoyed manner, marked the form indicating that I should enter the name of the state in full in an adjacent box that was not intended to have the name of the state written in it.

At this point, having had enough of his adversarial salesmanship approach, I terminated the purchase and walked away to find a manager. After speaking with two different managers and requesting an apology that he refused to give, I gave up and came home to file a grievace.

I was in area of cinn. ohio and seen a dickssporting goods store decided to stop in look for scope for grandson went in store first mistake looked for associate for help after finding one mistake#2 taking at least 7 min to find one too busy talking to another clerk for a date waited on me bought scope no box no paperwork no discount just a brief thanks and back to his date he is trying to get set worst service I have ever got will never go this store AGAIN!

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.

I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

Over three weeks ago I dropped off a racquetball racquet to be restrung at the Dick's Sporting Goods in Mechanicsburg, Pennsylvania (Carlisle Pike address).
I have continually called over the past three weeks to find out the status of the restringing and have consistantly gotten personel who do not know and said someone would be getting back to me, but never did.
I have not been able to play racquetball since I dropped off the racquet and was told that the only string they had to use to restring it was tennis racquet gut and that it would work. I am not happy with this course of events or limited choice of products. I have just called again today and the person in that department is not in until next week due to the holiday. So there goes another week of delay.
I now just want my money back for the string I purchased and my racquet returned so I take it elsewhere for servicing. Please help!

I am so disgusted with dick sporting goods that I will no longer shop there and will be taken my business to bass pro shop or any other sporting goods store. I was at my local dick sporting goods at myrtle beach this week and what I saw was appalling. To no fault of the emplyees that were working but to the fault of there coporate office. I was trying to exchange shoes this weekend and the poor girl that was working had about 20 people standing line waiting for her help. The girl was nice enough to take a minute to let me know that she would be with me shortly. When she did get to me, ask her if there was any one that was there to help her. She simply responded with a smile and ran to grab the shoes that I needed. As I started to walk; I over heard the manger tell her that her co-working was told to come in later than what he was scheduled.

After I finished returning my shoes I walked to over to the clothing area where I attempted to find some help. After walking around for 30 minutes and not finding anyone. I walked to the lodge area, where again that employee had about 15 people waiting for his help. When he finally got to, he apologized for the wait and in formed that no was schedule to working in the clothing area because corporate has cut there hours. As a loyal customer I would like to know why there is not enough staff in that store to meet the needs of your customers. Also will someone in the corporate office please email back when you stop cutting there hours so I can return to dick sporting goods?

48 hours to get my survey done for the $10 coupon. Have really tried to find it and just sick of the mess. What a joke. All kinds of sites saying they are Dick's survey, but thats a joke too.

I purchased what I thought was a Remington 12 guage pump on 12/15/09 at the Pineville, NC store. (this is what I asked the clerk for) As I had a car load of out of town friends waiting for me in my cars I did not take the time to recheck my purchase then and only found out days later, and the first time I did check that this was in fact not a Remington but a Pardner/Pro 12 guage. Although I don;t feel I was over charged, but still they were many sales, rebated, etc. going on that would make the price of the gun I actually wanted about the same. Your customer service was less than helpful with my problem and actual a little on the rude side. So I guess return will be my only options.

dicks sporting goods store made two seperate purchases have two receipt both register have on them get$10 off your next purchaseof $50 what a scam not the first time to be taken by dicks79d8b

After seeing an ad for a free 15" monitor with the purchase of a treadmill of $999.00 or greater on Friday the 27th of November I mitakenly did not notice the promo was from 5:00am -2:00pm just that it was on the 27th. After working all day at my job I visited my local Dick's to purchase a Sole F63 treadmill only to be turned down because I was a few hours late to recieve the promo INVU tv monitor. I was shocked at the attitude of the store department head. I want to buy this treadmill but I can order it through the net or buy it from Sears at the same price, however with the adverised free monitor Dicks was going to get my business. I also wanted to buy several accessories to go along with the Sole, such as a mat, extended warranty and set up. Can anyone help I am ready to purchase.

I will never shop at Dicks Sporting Goods again! They are a male dominated company that discrimates against the female employees. If you don't beleive it, find out how many female mamagers they have.Ladies, there are better places to shop and places that respect females.Dicks is not one of them! One of the managers was overheard telling other employees that he didn't like females.They certainly live up to their name - DICKS.

This is a rip off trying to waste time looking for a survey and non exists. How do you get the $10 offf coupon when the web site can not be activated. Maybe you will give me one at the store.

Where is this darn survey? I had excellent service in the knoxville store on saturday and wanted to complete a survey because of the great help I received from "kate"... (Which, according to the receipt had to be filled out within 48 hrs) but I have been on the website for 20 mins looking for it and wanting to print my $10.00 coupon... Such a waste of time - I tried on saturday when I had a few minutes and now again today... Would corporate pls e-mail me the link or I will go in the store again and complain because of this waste of time and midleading of thie $10.00 coupon deal...

I also recieved the same note on my receipt and wasted my time looking for the website that does not exist. Very frustrating, makes me not want to do business with a large company that wants to scam me for no reason.

I too made a purchase and was told to fill out an online survey to receive a $10 off coupon for a future. I followed the directions on my receipt to the tee and got a bunch of websites - none of which connected me the store where I could complete the survey and receive my $10 off coupon. Poor design. I do shop at Dick's stores but have often come home with mismatched clothing. So, I only go there as a last resort.

My dad likes DSG, I have to disagree. Everytime I have been in there I have been disappointed. Now I am tryin to complete their survey and can't get to their feedback site no matter what I do.

Store clerk today said we can't carry everything in the store that we have on line. Well, what do you do for those people without computers that are lookin for products in the store. Poor attitude - he was too busy chewing his tobacco.

I too was looking to complete the customer survey but cannot find it. Must be like the Rewards Points, very secretive. I'd like my $10.00 off also and I'd like to know how many Rewards points I have. I don't have tis problem at BASS PRO SHOPS!

Like many others I can see from this web site, their is no survey to take in order to recieve our 10.00 off our next purchase. What a scam!

I purchased a floor model Rod Hockey table from Dick's which they gave me a 10% discount on. What they didn't tell me is all the parts weren't there. After calling them and asking them if I could come back to pick up the manual, adapter and pucks. Of course the response after checking was they didn't have them. They told me to call Sportscraft that they would send me all the parts. So, I did just that they sent the adapter but the pucks were on backorder for 4 months. I finally got them and we were all excited to use the table but it didn't turn on and score board didn't work so they sent me a new one. Still didn't work. We found that a little black box underneath that wires were disconnected and told them but they didn't have a replacement part for that but would check how to reconnect them. NEVER heard back from them and of course the year warranty ran out and that's probably why. So, we have this table and never got to use it and spent $300+ for it. WRONG! It was a gift for our son to boot. The only reason we bought the floor model is no one had any in stock and it was a Christmas gift. If anyone has any ideas please contact me @ [protected]@comcast.net. It's very upsetting to pay so much for something that doesn't work period. The store was in Reading, Pa.