Menu
For Business Write a review File a complaint
CB Telecommunications DiGi Telecommunications internet connetction is so slow even thou the signal bar is full
DiGi Telecommunications

DiGi Telecommunications review: internet connetction is so slow even thou the signal bar is full 8

U
Author of the review
6:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I lived in Sandakan area. I have use Digi Internet since 2009 but just a few months later, the internet connection is getting so slow. Even thou the signal bar is full, the internet is still slow. It only get faster during midnight to early morning. And the most frustrating part is their internet connection is slow but they want you to pay your bills immediately. They even send me an sms to urge me to pay up immediately. Here it is:

DiGi:Your bill is overdue. Pay immediately to ensure uninterrupted services and avoid reconnection charges. Dial *128*1*1# for balance.If paid, ignore this msg

And as long as I didn't pay, they keep sending me this annoying message everyday .All I want is that Digi improve their service. If you can't even satisfy one customer, how can you compete with other telecommunication company.

8 comments
Add a comment
D
D
Dean51
MY
Send a message
Sep 04, 2015 10:03 pm EDT

I'm in Bukit Mertajam and have used prepaid Digi for a few years. But over the last few months it has gotten much worse, and now it is so slow that I'm angry with myself for wasting money on reloading yesterday.

O
O
OH Boon Chye
MY
Send a message
Jan 12, 2016 1:58 am EST

Today 12/1/2016 DIGI mobile internet line in pasir gudang area very very poor, please check and act fast to trouble shoot the problem. I've received impact in work, if further no improve I will change others Telco in 24 hrs!

T
T
Tan Sin Chee
US
Send a message
Jun 15, 2016 6:11 am EDT

Same here at Dengkil, the different is it's ok on daytime but after 5pm until next morning it cant load properly even when I have full signal bar, clear weather, 10GB of perpaid internet quota(thats why I'm pissed, not able to use it) Such a disappointment. Work whole day but came home not able to have some entertainment, will stop using digi if it wasnt fix.

F
F
FuvkingDIGI
US
Send a message
Jul 29, 2016 9:34 am EDT

Why im wasting my money on this ### telco. yes im talking about DIGI. Цasted. 4G still can't load a single page of facebook.

V
V
Vienne
MY
Send a message
May 15, 2017 1:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

same goes to me, at Cyberjaya which is my working location. And i lost connection from 11am until end of the day for the whole weekend. And Digi asked me to wait because they are still investigating, FYI since last two weeks. Seriously no idea if the team is doing something or they just giving you standard answer to wait without specific timeline.

V
V
Vienne
MY
Send a message
May 15, 2017 1:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Vienne

Whole weekday. From Monday to Friday, everyday.

A
A
俊辉
US
Send a message
Sep 16, 2017 7:28 am EDT

digi 的网线实在太差了,现在更是越来越糟!刚刚才购买了10gb互联网配套,可是却一直无法使用,laoding了半天都没法进入,这服务太差了,就只知道追电话费!我这电话号码用了十几年,有时候迟了一点就每天都在催!追电话费的效率远远超过该公司的服务!!!收钱要快,服务就必须要好!!!digi的服务太烂了!烂!烂!烂!

P
P
poorDiGi
MY
Send a message
Oct 13, 2017 10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same here in j.b town area...not just the internet coveeage really slow n disconnected for almost the time even i just buying n add on on xtremely highest rate for daily 24 hours which its supposed to be n Unlimited Highest internet rate for 24hours...now its limited internet data for just a few hours @ rm8...

  1. DiGi Telecommunications Contacts

  2. DiGi Telecommunications phone numbers
    +60 162 211 800
    +60 162 211 800
    Click up if you have successfully reached DiGi Telecommunications by calling +60 162 211 800 phone number 150 150 users reported that they have successfully reached DiGi Telecommunications by calling +60 162 211 800 phone number Click down if you have unsuccessfully reached DiGi Telecommunications by calling +60 162 211 800 phone number 143 143 users reported that they have UNsuccessfully reached DiGi Telecommunications by calling +60 162 211 800 phone number
    2%
    Confidence score
    Customer Service
    +60 357 211 800
    +60 357 211 800
    Click up if you have successfully reached DiGi Telecommunications by calling +60 357 211 800 phone number 41 41 users reported that they have successfully reached DiGi Telecommunications by calling +60 357 211 800 phone number Click down if you have unsuccessfully reached DiGi Telecommunications by calling +60 357 211 800 phone number 94 94 users reported that they have UNsuccessfully reached DiGi Telecommunications by calling +60 357 211 800 phone number
    Head Office
  3. DiGi Telecommunications emails
  4. DiGi Telecommunications address
    D’House, Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Shah Alam, Selangor, Malaysia
  5. DiGi Telecommunications social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all DiGi Telecommunications contacts
DiGi Telecommunications Category
DiGi Telecommunications is ranked 289 among 346 companies in the Telecommunications category