DiGi Telecommunications’s earns a 1.2-star rating from 472 reviews, showing that the majority of customers are dissatisfied with service.
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digi lousy service
I'm so dissapointed with digi services. On 19aug2011 called cm service regds my broadband issues. I guess, a guy name rosli, attended my call than say wanna transfer call to broadband support team, ms Nora attended the call, I felt she is so blur and not trained well her job, she promise a call back within 48 hours. Today is allready 25th august. No call bc receive. After some time, I called directly to digi broadband support team, ms nirmala attended my call and asked for digi broadband number, I said I don have it and gave my ic number. She claims there no broadband registered under my name! I'm really don what kind of data system digi is using. She was so so rude and raise voice. I asked her to not raise voice and will make compliant. She is so daringly say you can make a compaint as all our conversation is recorded! Is this how digi staff trained to behave to customer? When digi selling your product, this is how you all behave? So kind and humble right? How come when we asking for a favour, you all sounded so irritating to the customers? She never bother to apologize, even on the end of our conversation. Even worst, I went down to city square, so call digi center personally, to get this issue done. The attended me say I need to go down to molek digi center. Ask him a favour to send my broadband for repair he refuse to do that, say cannot this and that. I was so fed up say I got no time to do that than ask him to cancel my broadband service. He straight away without convince me, show me a way to customer service officer for the cancelations ! What is this? let me see after this complaint, do anybody take initiative to call me bc and rectify my issue here!-Anna
bad service
I would like to make complaint about the bad service provide by DiGi Telecommunications Sdn. Bhd.
I am very disappointed with the services provide by your staff. I and one group of friend when to sungai wang at 30 JUNE 2011, time 7.35pm 48second which is your company(DiGi Telecommunications Sdn. Bhd) is having a event at there. One of your staff (a DJ) was asking us to join the game which he said we can win ferari, banglo and ect, as a human of cause i won't believe, but because the event was organize by Digi so we want to try, while another chinese (Fat guy(sorry say that cause i never know what he name)) was asking my friend to take out the Iphone to detect the WIFI and go in to download the application to play the game(tag reader), although my friend was a maxis user, but she still support your event, but the WIFI at SUNGAI WANG was so slow. One of your staff ((sorry i also don't know what she name )a tomboy chinese girl) tell my friend to change her plan to digi and my friend told her is not maxis problem, my friend was using sungai wang WIFI, but she doesn't want to listen, and Digi other staff also keep say 'Maxis not good, change to Digi Plan' and my friend again tell your staff that she is using SUNGAI WANG WIFI, and your staff again and again trying to push my friend to Digi, but in the beginning your staff was said DIGI or Maxis user also can join the game, but why keep on saying Maxis not good, as a promoter/sales is it the way you treat your customer, when we also know 'Customer always right', is it the way your staff keep on say other competitor not good to the customer, is it the way how you treat your customer by forcing other to join your DIGI plan? Don't customer have the right to choose what they want? must your staff because of wanted to earn some commission and keep look down on other (Maxis) service? do you know we also know the LAW? where is in Communication Law, in slander (S.499 Penal Code) which you are not allow to talk something bad, and cause their reputation down(when Maxis was a big company). I also would like to ask your staff to take notice that don't thought we are student/worker don't know what is LAW! and I hope that DiGi Telecommunications Sdn. Bhd will try to polish their customer service and finally, who good, who bad we as a customer will know. Thank you! Please give me a feedback.If you are serious on this case!
polish your staff
The complaint has been investigated and resolved to the customer’s satisfaction.
dishonesty and refusal to replace faulty device
Approximately one month earlier, I ordered the Blackberry Bold 9780 offered by Digi on a 2 year contract with monthly charges of RM73. Unfortunately, when it arrived through delivery (by an appointed logistics company of Digi), the package had already been opened and naturally, presumed to be tampered with. I was very much against accepting the device as there was good reason to assume it had been tampered with and replaced with parts or accessories that were not genuine. The salesperson insisted that we take delivery of it and assured us that we could get a replacement device (either immediately or at most 7 weeks) at the local Digi Centre. I agreed and as expected various problems (optical trackpad, LED indicator) arose with the device. I was given a letter of claimant by the salesperson and went to the centre as was instructed. The employees at the centre were mostly unhelpful and intimated that whatever the salesperson promised was not their problem. At last, the manager agreed to replace the device and promised a replacement within 7 days. More than 7 days later, having received no follow up calls from Digi, I went back to the centre and they gave me various reasons ranging from; "It's not our fault", "stock haven't arrived", "you should contact Brightstar yourself", "I'm new here", "This is how the company operated" to my personal favourite, " This is how the company operates". Having received assurance that I would get further notice about the status of the device, I waited another 8 days. Again, they gave the same aforementioned reasons and insisted that they called my Maxis number(presumably to give the same reasons) although I was absolutely certain there had been no such calls received nor missed. Either the Centre is intimating that their Digi issued company numbers couldn't make reliable calls or that Maxis line sucks or more likely, they are attempting to insult the intelligence of a customer who have after all signed up for a "Smart Plan" to buy a SMARTphone with a telco that is supposedly always the "SMARTER" choice. It had been a month, the services are unused, and to add insult to injury, they claimed there was no way possible to waive the bill for the 1st month.
Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM [protected]% = 95 RM)
actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it
10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS
20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS
30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS
And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT
so isn't great deal for you ?
so I meant if you can get more than your previous provider why not, right ?
THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price
Items
Voice Rate
SMS Rate
Video Call Rate
MMS Rate
Data Rate
Between Celcom
40 Hours/Month FREE
3000 sms/Month FREE
FREE
FREE
Standard
To Others Provider
15 sen/min flat rate to any network
10 sen/SMS flat rate to any network
20 sen/min
35 sen/MMS to any network
Standard
COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)
CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0
DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED
Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)
those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above
Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx
Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
Best Regards,
Your Friend
bad network & poor service
I have signed up for digi-iphone package in december 2010. Immediately when i am home, i find that the network is bad at my house area. I have made complaints and ridiculously, they blamed on iphone. Claiming that it is weaker in getting signal compared to other model phones. I have already made numerous complaints, also mentioning my cousin living with me who is using digi, is facing the same problem (She is using nokia). After much hassle of complaining, digi finally came out with a report which they verbally read to me. Digi says that their network is not strong enough for the whole bandar utama 7 area (Where i live) hence some area may be affected. Also, there will be no plans of upgrade at for time being. 6years ago, my parents was using digi and had cancelled due to bad network. I am naive to think that they have already upgraded it. Anyway, i am now asking digi to waive the rm400 penalty which they charge to customers who wish to cancel the iphone plan within the 2years contract. I paid my bills promptly although i am very limited to my usage. Digi please be responsible on your weak network and waive the rm400 as i wish to cancel the package. I have also made a complaint that the technician's report which he told me through the phone, does not tally with what their online customer service replied me. Online customer service again blames it on iphone. I am now requesting a proper reply from digi stating the report which confirms it is digi that has bad network at that area. I wish to pass the report to the lawyer if they issue me a lawyer letter for not paying the ridiculous rm 400 penalty. Or better if digi give a written email or letter confirming they will waive this rm400 because they are responsible on the bad network. Would you keep the package if you face bad network at your area which is not your fault? Digi please act immediately as your people had already delayed me for almost a week.
wasting time and energy with digi..i paid rm300 out of rm400 penalty n switched to other network..i do not have network problem now and truly feel value for money..rather thn pay mthly bill but can hardly get network...
Hi digi, i'm prabu from penang. I'm staying at taman mesra butterworth. At my place digi network courage very poor since few years ago. As I know many people using digi but suffering wit poor courage Please take my feedback and improve digi courage. Thank in advance
Me too. I recently change my phone to nokia n8, and after a few 40mb downloading things, i checked my bill and had tears in my eyes. It was rm445! I used less than 1 hour roaming. I argued at the online customer service, demanding them to check on my data usage, but they give excuses same as you. 'smartphones charges gprs data without me knowing'. My request for the supporting documents are also being turned down repeatedly! Wtf! I'll never pay my bill if this happens in my next month!
So sorry to hear that Miss Chuah. Many people were facing the same problem as u. My sis was an ex Digi user as well.. but she had to pay for the penalty T.T (no choice..sigh)
If u need another option of internet service.. do contact me. I'm Denise =)
This is my email denise.soo@packet-1.com
Hope everything goes smoothly for u. Have a nice day!
bad customer service
Digi Telecommunications Sdn. Bhd is filing a suit against me. I don't know whether their employees are incompetent or what, despite me making effortless reports about my name being used in the circumstances with the main HQ. And the fact that they are bloody rude when talking to me. There was a few times, Digi Telecommunications Sdn. bhd. employee called me up around 8 or 9 in the morning disturbing me in my comatose state, yelling at me, I kid you not. I was just waking up, so at that point of time I could not fully fathom what was going on.
I let it slide the first time, but after the second, third time I was taken aback by the situation, and remembered having a long sarcasm induced conversation with one of the employees. but of course whatever was promised by them to fully investigate the situation never happened, hence the reason why I am being served (probably lazy, and their bright solution is by threatening me with a law suit).
And I refused to pay the said amount. I worked hard for my money, not to pay off debts I did not make. Digi may have kick ### advertisements but they sure fail at customer service or anything customer related.
So Digi Telecommunications Sdn. bhd. I expect an apology from your part and my name to be cleared A.S.A.P (AS SOON AS POSSIBLE) so I can carry on with my life out of the black list, and so your employees can continue working in Digi Telecommunications Sdn. Bhd before it ceases to exist.
The complaint has been investigated and resolved to the customer’s satisfaction.
Digi coverage at bandar bukit tinggi, bdr puteri n taman wawasan especially at apartment permata sari is very bad. This is not the first time. So many time. Sometimes u get the line and something u dont at the very same spot. Always give excuses ..we still do the maintenance work.
You employee say that i just need to wait about 45 minutes, then is my turn then why that i need to spend more than 2 hours but not yet in my turn?! What a poor service, for you information, i just need to wait about 5 people, then is my turn, thrn what the hell that i need to wait about more than 2 hours to just need to wait 5 people..
Bad service
My phone unable to connect to Internet by using data, but This Digi being charge me about RM3oo++! And yet, I been made a call to Digi customer services, the staff said it been connecting and no choice but have to make the payment! That unfair! My phone unable to online by using data, that means I never online but had being charge it and have to pay it! I feel like I being cheat by Digi! What kind of the services is it! The customer service not able to helped either! This is the services that you gave your customer?! Digi you really piss me off!
why some digi store selling the sim pack with the highest price, especially in pertama complex
why some store digi center selling the sim pack with the highest price, especially in pertama complex.
saya dah lama menggunakan digi. dan satu keluarga bertukar kepada digi. tapi kebelakangan ini line digi sering terputus. dikawasan Sg.Koyan Pahang ini sering sangat terputus bekalan elektrik, bila elektrik terputus digi pun ikut sama terputus...tapi tidak pada peringkat awal dahulu...
为什么您们电信公司每个月都收多我的收费、我以和你们的员工Complaints过、016~399 0043 ／ 220500 这俩个号码我们没有用过、为什么你们公司不可以为我服务帮我Stop這倆個號碼、我以至給多了你電話費以6個月多。
I am so dissapointed with Digi Centre Soho (Solaris). Not only were their service slow (waited 45 mins for 1 counter when there were at least 5 people working there, god knows doing what but definately just staring at their computer). After double checking the forms which I have signed, chose my option of payment which is the min 24 months EPP, I went to the counter to pay. I even asked again whether it would be EPP and autobilling. The fella said he'll do it. I signed the amount and I left.
6 days later, I checked with the bank and they swiped it without the EPP, but the LUMP SUM of 24 months! So today 14th January 2012 at 3.50pm I called the Customer Service, and after checking, they verified that it is a lump sum and said I MUST GO BACK TO SOLARIS so they reverse the transaction and swipe my card again.
I had to take another 45 mins drive there and what do I get? I asked to see the manager, and what the fella said? Please go press the button for the issue you wanna see him for. There was only 1 customer there. Fine. I got my number and my number is 2083. It was 7.40pm. I go out to the counter and demanded an explaination on why my card was swiped a lump sum. They went to check with manager, after 5 minutes, the same guy name Calvin came out (the manager didn't want to come out) and just said, they'll get their finance to change it. Not a word of sorry or an expression of being apologetic. When I demanded why this could happen, he had the cheek to ask me "Why didn't you check when you signed?" I am so taken aback that this is how they treat their customers and when I started to raise my voice, he just said, "Everybody makes mistakes" and left it as that. OH MY GOD! To make a mistake and swipe a card that I would have to pay 4K for 2 years of blardy service is NOT OK!
I am so angry! Calvin said they will just ask their finance to rectify it and I have no proof they will and why did the Customer service insist I have to go to Solaris and refuse to just put me through to Solaris and get it settled over the phone. There was nothing that needed to be done! They didn't even reverse /swipe my card.
I want an official SINCERE apology!
I'm so dissapointed with digi services. On 19aug2011 called cm service regds my broadband issues. I guess, a guy name rosli, attended my call than say wanna transfer call to broadband support team, ms Nora attended the call, I felt she is so blur and not trained well her job, she promise a call back within 48 hours. Today is allready 25th august. No call bc receive. After some time, I called directly to digi broadband support team, ms nirmala attended my call and asked for digi broadband number, I said I don have it and gave my ic number. She claims there no broadband registered under my name! I'm really don what kind of data system digi is using. She was so so rude and raise voice. I asked her to not raise voice and will make compliant. She is so daringly say you can make a compaint as all our conversation is recorded! Is this how digi staff trained to behave to customer? When digi selling your product, this is how you all behave? So kind and humble right? How come when we asking for a favour, you all sounded so irritating to the customers? She never bother to apologize, even on the end of our conversation. Even worst, I went down to city square, so call digi center personally, to get this issue done. The attended me say I need to go down to molek digi center. Ask him a favour to send my broadband for repair he refuse to do that, say cannot this and that. I was so fed up say I got no time to do that than ask him to cancel my broadband service. He straight away without convince me, show me a way to customer service officer for the cancelations ! What is this? let me see after this complaint, do anybody take initiative to call me bc and rectify my issue here!-Anna
poor customer service
I'm digi post-paid user with 2 number registered under me. A main line and a sub line. During surfing internet, I get to know that digi is offering a prepaid package called digi easy prepaid and i found that it suits my needs. So, i called customer service at [protected] to check for my nearest service centre. The customer service assistant told me that the nearest one is at Taman molek jb and it is far from my house which is at Taman perling j.b. But since i had no choice i went there and i found that actually there is another service centre at bukit indah j.b which is just near by my house.Since i already reached there, i asked the customer service assistant to can cancel my subline and convert the same number to easy prepaid package and he did the change and he told me that the change will only took place after several hours. So, i went home and later that evening i activate the new sim card and i found that the customer service assistant gave me the wrong package which is digi hit rm1. I was so disappointed and i called [protected] to verify. i was told to get back to the Taman molek branch to change it back if i want to use the same number for the prepaid. Since, the place is far from my house, ia called back [protected] to check if i can do it in bukit indah indah instead at Taman molek. But this time, different customer service assistant told me that, i cannot convert the same number from post-paid to digi easy prepaid package and if want to do so, i need to port my number to different service provider first. Since i found it is very troublesome, i decide to just by a new number and the customer service assistant ask me to go to bukit indah branch.i went there and this time another customer service assistant told me that the digi easy prepaid package is only for student. i got so pissed of and i called the [protected] infront of the guy and i heard from016221800 that there is no such thing called digi easy prepaid student package and i let this to guy talk. The guy at the counter claiming that the instruction is from his manager. But when i wantto speak with the manager, they say that he is not around and just gave me the manager fon number. So, i called the manager and the guy who answer the phone claiming that he is not the manager but still willing to listen to my problem and he told me that the student package instruction is from the digi and he don't know how come the customer service assistant at [protected] don't know that. Finnaly i hang up the phone, throw away my digi sim cardand went back home.
DIGI Broadband 4G LT working slower than 2G in a location marked good in DIGI Map, I have screen shots and speed tests and my staff have informed DIGI several times. We have stopped using their services more than 3-4months still they are billing. Can the committee do something about it. They are riding on compulsory contract which is not fair. My account no is [protected]
Since last week both my sister and I received calls from this weird number that showed Maldives, we did not pick up. Googled it and shows a bunch of digi users has been receiving it too. Leaked database? Scam calls? Just hope none of our contacts go missing or bank accounts being hacked.
Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ? so I will explain and reveal all
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM [protected]% = 95 RM)
actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it
10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS
20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS
30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS
And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT
so isn't great deal for you ?
so I meant if you can get more than your previous provider why not, right ?
THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Rates
Staying absolutely together with your loved ones doesn't come with a high price
Items
Voice Rate
SMS Rate
Video Call Rate
MMS Rate
Data Rate
Between Celcom
40 Hours/Month FREE
3000 sms/Month FREE
FREE
FREE
Standard
To Others Provider
15 sen/min flat rate to any network
10 sen/SMS flat rate to any network
20 sen/min
35 sen/MMS to any network
Standard
COMPARE WITH PLAN 50 ALSO:
MAXIS :
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)
CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0
DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED
Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)
those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above
Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx
Here some tips for you for you get more about it
http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
http://forum.lowyat.net/topic/1304043/all
http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
Best Regards,
Your Friend.
internet connetction is so slow even thou the signal bar is full
I lived in Sandakan area. I have use Digi Internet since 2009 but just a few months later, the internet connection is getting so slow. Even thou the signal bar is full, the internet is still slow. It only get faster during midnight to early morning. And the most frustrating part is their internet connection is slow but they want you to pay your bill...
Read full review of DiGi Telecommunications and 8 commentsdata charges
Digi is charging their customers based on what they claim to be true and nothing else in the world matters.
I was once charged excessively on data when I changed to use an iphone.
As iphone pre-ios4 has no capability of turning off gprs unless jail broken, I reluctantly paid for the data charges due to my own lack of knowledge.
After that charge, I searched around and found that digi requires an apn to connect to their network.
So I removed the apn and I was not able to connect to the data network any more.
Everything was fine until a recent visit to genting, when I was charged for accessing their data network.
The charges coincide with the exact duration when I was in genting.
It started just about after I arrived and stopped just before I left.
Digi is claiming it is due to the phone but I argued that if it was the phone, the charges should have happened outside of genting too.
In fact, it should have since I was charged on 2 separate line on 2 different iphones carried by 2 different people.
Yet, the charges were only during the period in genting.
After several mails of arguing, they changed their argument point probably due to me asking if they wanted to include the apple team since they are playing finger pointing and I would like the apple team to at least know what is happening.
The new stand was the apn was stored within the sim card and it was switched.
Now this creates a whole new problem.
All the while, when we request for carrier settings, it was sent to us in an update file.
After receiving the update files, we are prompted to verify if we want to install the update.
Yet now, they are saying that they can change/overwrite/overrule our apn settings which I think is an invasion of privacy.
In other words, it means they can charge you whenever they wish to.
I continued to pressure them on why the charges only happened in genting.
Even if they changed my phone apn against my wishes, the fact still remained that it only happened in genting.
With an apn change, I should still be charged after leaving genting but there isn't any.
Now, they are just keeping silent and repeating the same thing that the charges are genuine just to frustrate me to get me off their backs.
They say the charges are genuine but they are unable to provide any supporting documents due to privacy protection policies.
Ironic isn't it when they can change/overwrite/overrule your settings yet you are not allowed to view information that belongs to you in the first place.
Their term of evidence is the date, time and data transfer which I am currently disputing.
My request for the supporting documents are being turned down repeatedly.
They are also not providing any solutions on what they will do to rectify this problem (Which I do not think they consider it a problem since it is a source of income for them and what they say is final).
I totally agree with you as I am facing the similar problem as well
They cheat everyone who turn the gprs on with such ridiculas charges, because they have alibaba director, so you wont get justice, and you complaint more you will receive disturb call an SMS non stop, and they will ask you go lodge the polis report, useless government never help and people only concern their own pocket.
This is the same frustration i had with Digi. Their investigation team's decision is final! They are the kings! I was accused of stealing their data, and insisted that their charging RM68 is big favor that i'd be kissing them and thanking them (after shouting about the RM240, down from RM1000+usage as recorded by them). This charging of RM68 simply means that i admitted i've stolen their data and got caught. Why'd anybody in their sane mind want to steal data, when he can sign up for unlimited usage for a mere RM68/mon? This 'investing team' waived my 2nd & 3rd months' bill (each RM240 for each RM1000+ recorded usage), but insisted that I've 'stolen' the 1st month's data, hence the penalty of RM68!
Another issues creep ed up: the so called "Valued-added services" where unauthorised con-provider quietly charging thru Digi RM2 to RM3 per sms/mms that I've deleted and never opened! When confronted, Digi said they only collected the $ on behalf, and there's nothing they can do, except writing an email to tell these con-providers that the customers have found out about these scams, pls stop sending to them. But they told me i've to call these con-providers for a refund?! and i've nothing at hand to talk to these con-men. As far as i m concerned, Digi collaborated with them, cos Digi had never inform the customers about these creeping scams and worst, collected the 'dirty $' on behalf and pay to them dutifully. I have a strong feeling these con-providers are actually Digi-setups, and they just collect nett (my charges on these so-called VAS is much higher than my actual phone usage). Each month these VAS is getting higher, when the customers did not detect, as i put my Digi bill on auto-pay to my Credit Card, and I travel often, hence the over-sight and they can fool around with us!
Hi all the guys out there who are victims to these manipulated faults, can we group together and demand our $ and our records restored clean?! Let the victims unite! MR. X, KUL
Recently I change my old phone to a Samsung Galaxy Ace phone.
and the seller of Samsung remind me that DO NOT turn on the PACKET Data option in the phone, and I will not be charge for using Internet fee.
I do the same.
then after 3 weeks, I receive a huge amount of phone bills from DIGI, claiming that I use exceed the limit.
I am just using ordinary service with Digi.
Then I call back to Digi customer service.
and they say because I am using their GPRS service.
When I start subscribing their GPRS?
They said after I change to a smartphone, then the smartphone will send update automatically via GPRS service.
I double check with SAMSUNG Ace seller, they said it will not.
What is the smartphone to do with constantly update version?
Now, the Digi still claiming that they can charge me because I have use GPRS to automatic update smartphone..
that means Digi can say that your smartphone can send SMS without you knowing and still charge you a huge amount of fee.
I got same problem with you, I think DIGI ready to bankrupt already, that's why DIGI need to cheating more money from customer!
bad services
i had cancelled my digi broadband services on 22/03/2010, and settled all the balance at Taipan digi centre, but till now i still receiving the monthly statement charging me every month, even through i have called up for complaining several times, but the bill still coming on july. Very surprising why cant they just taking the action and settled the case on spot once the customer gave the feedback and complaint.
i had sign my Digi broadband service on april in Pisa penang and the offer packet is RM50 per month with 10G and thru my credit card with downpayment RM100.I received the statement on the later of month state that i had sign for the 16g with monthly Rm158.
I call up digi service centre several time and the service operator told me my issue still pending under investigation and will let me know the outcome between 24 hours or 48 hours.But untill today, i had receiced 3 statement and credit thru my credit card 3 time and was uneable to resovlve my problem.Is really irritating me and i regreted using digi service.
For digi malaysia, i only can say one thing "very very lousy service"
From sim
unfair king downloader contest
King Downloader game promotion using Digi as wireless platform to win a daily gift (from 01~30-Dec), the top downloader of the day can win the gift. (http://www.digi.com.my/whatshot/promotions/gamepromo/index.do)
I am holding Digi postpaid number, trying to win yesterday (20-Dec) gift which is playstation 3. Before noon time I always the top downloader, after noon time another subscriber challenge to be the top downloader, I don't want to loose the prize so have to download more games to become top downloader. However I found that my donwload is limited to 6 games per hour, whereas the challenger can download more than that.
I feel strange and unfair why my number is limited on 6 download games, so I called to Digi service center to query on the limitation.
Digi explained that:
- Postpaid subscriber limited to RM50 download per hour, each game costs RM8, so 6 games download per hour
- Prepaid subscriber limited to RM100 download per hour, each game costs RM8, so 12 games download per hour
If the download exceed the above limit, then the downloading will be blocked and resume after an hour.
I explained to Digi this is unfair to all postpaid subscriber, because with the above limitation maxinum download per day for:
- postpaid, 24 hours x 6 downloads = 144 downloads
- prepaid, 24 hours x 12 downloads = 288 downloads
The above simple calculation can prove that postpaid subscriber will never win the top downloader.
So I called to Digi service center again, saying the contest is unfair to me (postpaid number), they have to either
- increase my downloading limit, at least same as prepaid subscriber
or
- refund all the downloading credit (already made RM320 download), and I'm not going to continue as it is unfair
Digi escalated the case and will give me the answer within 24 hours.
Today noon time (within 24 hours after reporting) I received a call from Digi, the answer are:
- the download limitation cannot change, it is the law from MCMC
- cannot refund because this is handled by EA, Digi is providing the platform, and EA is the company to hold the service.
The answers made me crazy, I feeling that being cheated and helpless.
What I am thinking is, Digi should at least put the statement that the download limitation is different for postpaid and prepaid subscribers in the 'Terms and Conditions'.
The contest is still carrying on till end of Dec, hope all the postpaid subscriber will not be cheated by the contest because postpaid will never win if with the limited downloading credit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear DiGi Gamer, we at DiGi are looking into your complaint. Your claim is verified. The condition of the different of cap spending for both postpaid and prepaid was overlook when the mechanics of the contest was build. We apologize for this. But we thank you for highlighting this to us so that we can refined future contest mechanics. Thank you for your support towards our services.
lousy services
when I was at overseas using DiGi prepaid card (I owned 3 of them!) - their *128# was not working due to "upgrading process" that they claimed will "improved customer experiences etc etc"
so I wasn't able to transfer my remaining talktime from one card to another - to keep my numbers active when I am overseas. This lousy *128# is not working until one day all my cards are expired -
and I asked the DiGi customer service to activate one of my card when the *128# is back to normal - they refused to do so, although they admitted their services is indeed not working during that few days...
and after I asked for refund for all 3 my cards - they refused to do so... is it this kind of services that consumer is looking for ?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very disappointed with the response I get when I reported to digi at Times Square that the Home key on my iPhone has been unresponsive.
Those who use Maxi get their phone replaced on the spot and mine purchares only Jan 2011, I was told you wait we will call you. But its been more than 3 weeks. I had better change to Maxi. Better service
they charged more than I had spent
I have been using Digi prepaid since August 2007. So far, I enjoy using this service as Digi always send some promotion service such as giving discount to make a call to Indonesia, discount from reload and many more. To gain those advantages, I increase the amount of my spending by reload my number frequently. Unfortunately, since last year I discovered that Digi promotion is counterfeit. Sometimes I do not get any from those benefits, moreover Digi charges more than I had spent. Another matter is my member of friends and family is deleted by itself without I make any changes. As the result, again, I charged more.
I am so disappointed by Digi services after facing those matters. I wish Digi could make consideration by looking back into my usage history as this would be fair to me. As well as some charges which I did not use but was imposed to my number could be compensated back by Digi.
The complaint has been investigated and resolved to the customer’s satisfaction.
Already purchased digi roaming pass 3 days in Thailand but unable to access in Thailand.
Worse connection internet, already did test server its show good connection but when i open something like youtube or playing game its became worse.. even though its show 4G lte.. im decide to change it to maxis or celcom. Im done it use digi..
Im angry why every time I use It will offline again and again. I will not continue to use it anymore.
I have created 4 enquiry cases Online and none of the cases resolves my issue by providing accurate information. I have made all the payments and penalty fees. Now another case open which is CAS-[protected]-X8J2. The customer service in Digi really is the worst service ever!
No service since today (28/9/22) 1pm until now
Worse coverage ever. Its show 4G Lte but when open vedio or playing game its stuck at loading. You can see pic that already attach..
To acivate mydigi dos not recognise my tel nr.
Scan barcode not recognised
Enter barcode manually:
It asks for 20 digits, only 20 given
What to do
bad coverage at my area Pangsapuri Damai Utama, 47180 Puchong.
since day 1 digi simcard activated.. please improve.. tq
The line is very unstable in Desa Anggerik, Nilai, in the early of 2019, it quite good, 4G all time, but nowadays it really bad, i got H+ with 2 bars so common, please fix this, thank you...Please, Please, please dont ignore me,
why did you subscribe me for gamestrike without my permission then charged me RM4.00 for each subscription. this happened twice, please take this complaint as a serious matter. I will consider taking this issue to court, the value is not the problem but you are stealing your customers money. please respond to my complaint via izan996.im@gmail.com
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DiGi Telecommunications emailshelp@digi.com.my100%Confidence score: 100%Support
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DiGi Telecommunications addressD’House, Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Shah Alam, Selangor, Malaysia
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We, Company registered under the coporate rate using 13 units of telephone line for 2 years as per your contract.
We had complain and complain until now the situation haven't been solved.
Our problem is that, when we are in the Office, our line cannot call in or out usually, thus we had to go to the front shoplot to receive the call only.
Your Technician also ask us to install the Receiver on the 4 Floor but the situation is almost the same. In this case we the pay master for your Digi need to solve the problem ourself as our monthly bill is Rm1000.00.
Hope you can solve it forus.
Thank.
By; -Raven Chiong
Hp [protected]