DiGi Telecommunications
Reviews and Complaints

Hi..digi for this past few month, your company keep on registering my prepaid for something that i don't even know..everytime i top up and when the money exceed rm10 my money will ALWAYS get deducted saying that i had been register to this plan or what so ever..i'm not happy with this..n i want my money back..it's wrong taking other people money's without their permission..please do something about this..tq..

1. I can't access my digi broadband service and called the customer service (cs) twice on the 18/7/2018. I was told by the cs that their technical service engineer will call back in 72 hours?. To my astonishment their technical team only returned call on the 24/7, after 6 days!

2. Having being a digi customer for up umpteen years, while I did signed up for 4gb package 2 years ago..., digi remained silence on upgraded service to your long time customer. After my predicament, I only noticed from their web portal that there are better benefits with my current package!

Hmmm... Should I move out from this telco?

I was bought an iphone x last two weeks (4th of july) with rm 120 digi package.
Unfortunately, iphone x broken after one week (12th of july).

The process of solving this case was wasting my time, money and energy to search apple service centre to repair my new phone bought from aeon digi bukit tinggi.

No compensation to me for the lost which is also included my screen protector.

Now I have to wait one week to get my phone back.

This is my second case as I was bought iphone 6 from digi outlet last time (kuantan) as well. Speaker is not function well.

Below is the case id which make complaint with the apple centre.
Case id: [casurl? Caseid=100586790801&locale=en_us]100586790801
I will let you know further for the case number that my phone sent to the service centre.

I hope I can have compensation for what I lose.

HAI ALL,
i received call from DIGI, she say i got pending payment during previous account.
i already explain to digi and chat online digi about this issue but today some of one Agent digi name ROS call me again to tell me the [censored]ing same problem when i want to explain to her, She cut off the conversation! what so RUDE! last year my old account got to non-active because i forget to make a payment then when i notice my account already block, i go to central putrajaya to make a full payment (last year)
and a staff ask me to pay all pending payment then can open new account for my old number. The issue is now there are call me for the [censored]ing pending payment is was last year?! what the [censored]! when i want to explain the that Agent ROS, she cut off our conversation directly. SERIOUSLY IM NOT SATISFIED WITH THIS RUDE AGENT AND DIGI TELCO!

Hi I'm Angie here... I'm so disappointed with Digi customer service. I have been contacted digi since this friday but couldn't even contact. And really don't know why. I'm here just want to confess that i had decided to switch my line from Digi to Celcom cause of my personal problem. And coverage problem is the main. So please release my phone number and let me switch to Celcom. I'm willing to and really mean it. Internet plan of Digi is not enough for me too. So hope Digi understand. One request, please improve your customers service. Very bad service.

I m very frustrating n feel disappointed on ur services tat u provide. Recently i have just signed up ur new plan rm100 unlimited online but these few days i encountered difficulties to browse into internet! Now even 1.5 m video i cant even watch! This called unlimited? I have called to digi but the problem still the same! Already been 1 week n i still cant even browsing to watch any short video..and you still charging me monthly rm100? Pls settle asap my problem if not i would consider to change to other network provider! I have been with Digi for so many years! Pls call me if can. Thx

Saya sebagai pengguna digi di felda keratong 5 ingin melahirkan perasaan dukacita dengan servis data internet yang disediakan oleh digi di kawasan felda ini. Line yang disediakan sangat perlahan dan masih di tahap 3g (kadang2 dpt h/h+) sahaja hatta ketika waktu bukan "peak hour". Ini sangat menyakitkan hati walaupun hanya ingin menggunakan whatsapp @ facebook.

Ketika disemak dalam digi coverage, tempat saya sepatutnya mendapat liputan 4g. Oleh itu, saya sebagai pengguna digi yang membayar bil bulanan digi sebanyak rm310 mahu pihak telekomunikasi digi menaiktaraf perkhidmatan mereka di kawasan felda keratong 5, 26900 bandar tun abdul razak, pahang. Sebelum kami beralih kepada telco lain..

17th June 2018 evening, I went to Digi AEON to change simcard to micro.
Encounter bad experience with the services. No customer current time, 4 staffs were there.

The staff (chinese guy) friendly approaches when I enter Digi but after knowing the card is under company name, his attitude 180 degree changed, rudely told me have to bring company stamp though I politely told him that brought company stamp & director is present. But he totally ignored me and glared at me after I repeated for 2nd time (politely as well) that I got bring company stamp with me, showed him and asked him what I need to do. He straight away walk off to help the walk-in customer in payment for the mobile & chatting with customer on the child life.

I approached another staff (a Chinese girl) which is probably new to Digi, didnt know what to do & said she need consult with him. She been standing in front of him and been asking him what to do but was ignored, the guy continue on chatting topics on "child being home are playful".

She requested us the I.C. and company stamp & brought it into their room and left us for 10 minutes without explaining anything or what she will be doing.
In between, she came in & out of the room but as she saw the guy is still chatting, she went to ask the another 2 staffs for advice.

I was quite upset that she reported the case as replacement of lose simcard & told that we that this is the procedure to apply for a new simcard. Other reasons would require months to get the simcard. Being a bit upset as I only wished to change to microchip and was willing to pay for "if there is charges on fast microchip convert".

In the end, she said unable to request due to absence of IPO number & keep explaining to me IPO is not business registration number. I asked for full word but unable to reply me as IPO within my knowledge is Initial Public Offering. Then she say the number beside the company name. Where its greatly upset my director as when we were dealing with the government, (finance department & other companies) they do not require the registration number & especially when we were registering for the DIGI, company number are not required as well.

The most upset thing is when I found out, one of my company staff went there to change to microchip one week before, company number not required. Was told by other customers that Digi service is very bad when related to companies. But the problem is I just wanted to change to microchip, is it so hard, they still earn money from me? Its not like I'm terminating.

As soon as we left, we went to another Digi store & was told there is no nonsense such as the IPO stuff and the simcard is fast to get.

Digi (Aeon) staff should not put they "moody" attitude to customer although they are from companies or due to unsatisfied feeling as they need to work on Public Holiday (Hari Raya) or because they have personal problem.
They should have a PROFESSIONAL WORKING ETTIQUETTE as they are in customer service industry.

Jalan Bukit Pandan Bistari 7, Bistari 6, Bistari 5
All area here low internet and line connection totally cannot call out or receiving call, if anything happen in this area we cant made an emergency call to 911, 999 is very dangerous and no internet coverage also will have a lot f issues pleas build a tower here as soon as possible, so that we can use digi telecommunications at anywhere

Hello Digi Malaysia We would like to submit a complaint about poor reception and bad internet 4G Digi coverage in Kampong Tali air 10 pasir panjang 45400 sekinchan selangor in Malaysia. Our GPS location is 3.578306, 101.081217. We have been experiencing this since early 2018. Please take this matter seriously because am one of your long existing 4G user.

I have used this prepaid no for over 10 years. Over the last 4 months i have had my credit deducted for Internet when I am on wireless n not using my data. I have been using the RM38 plan. Noticing this I purposely stopped using data for 2 months n only topped up for calls. I did this to monitor the problem and used wireless exclusively. However, every time I top up RM10, Digi sends msg within 2 hours that I have used RM3 internet, this happens over 3 days for two weeks or more each time I top up. I have not switched on data on my phone. It has been permanently on wireless for two months. Why is this happening? Please check my account and explain. How do I claim these false deductions back?

Dear Digi,

I have been availing the services of your telephone line for the last 5 years. There has never been any problem regarding the bill received for the services provided by you. But, with regret, I bring to your kind notice that the bill for last month has been way too much compared to the previous few months bill.

I am quite surprised to see my exorbitant phone bill receive of your invoice No.180600000001133954578 (08 May 2018 - 07 Jun 2018) for concerning my telephone No. [protected], which is apparently much in excess in the previous bills.

I have been charged the incorrect amount for my internet usage. My contract states I have an allowance per month, but I am being charged daily for each separate connection to the internet, and not received any sms alarm me as below:

24/05/2018 06:33:32 SINGAPORE Singapore_StarHub Mobile diginet 68, 687kb 32.40
25/05/2018 00:23:49 SINGAPORE Singapore_StarHub Mobile diginet 16, 021kb 34.20
26/05/2018 04:44:08 SINGAPORE Singapore_StarHub Mobile diginet 200, 590kb 36.00
29/05/2018 23:08:07 SINGAPORE Singapore_StarHub Mobile diginet 69, 609kb 36.00
30/05/2018 14:33:35 SINGAPORE Singapore_StarHub Mobile diginet 144, 176kb 36.00
02/06/2018 19:39:33 SINGAPORE Singapore_StarHub Mobile diginet 44, 984kb 36.00
03/06/2018 11:06:10 SINGAPORE Singapore_StarHub Mobile diginet 36, 751kb 36.00
04/06/2018 04:58:18 SINGAPORE Singapore_StarHub Mobile diginet 359, 284kb 36.00

Please investigate this matter and correct the billing error as soon as possible.

I am looking forward to a quick response.

Yours sincerely,

Nicole

I am very angry about to the digi service. Yesterday, I have received email to notify me my digi line overdue and cut my line. But from I register until today, I never received any email and SMS notifitication to ask me make payment. Then it automatic cut my line.

Most important thing, when I register the digi line, the staff who work at Sutera Mall Johor Bahru told me I can receive bill by email. She never told me need register the billing method at my digi apps just can activate and receive bill.in second month, I went back to ask for billing and also ask why I do not receive any email for bill. They act like do not know. This made me very angry. How your staff treat digi user and how they response client's question, just simply answer me and very perfunctory. It is very unfriendly and irresponsible.

Another issue, I received email about overdue and ask me payment RM325+. But I check to. billing, it only state RM274. I call to digi helpline, can you guess what your staff told me? She say "NOTHING IS FREE" and saying the difference is due to email notification. Hei, email need charge? What the hell answer. Use Telecommunication, you told me charge? Can you take note on this kind of matter and PLEASE train you staff how to answer clients' question if you wish to have loyal customers. PLEASE, attention to the matter raise up.

Its realy sucks cause for the past 2 week I cant use my data well.
Whatsapp talking till 1 hour n more to deliver.
fb not loading at all.
I have to keep restart the phone, n mobile data.
I have even take out the sim and put in back
But its still the same.
Digi is getting worst day by day.
No matter post paid or prepaid.
Both same.
Prepaid data the most worst

Hello Digi Malaysia

We would like to submit a complaint about poor reception and little to no internet Digi coverage in Kampong Pinangah Tongod, Telupid, Sabah in Malaysia.

Our location is 5.212032, 116.834663

We have been experiencing this since May 2018.Please take this matter seriously because we are depending on Digi coverage for a lot of important things such as medical emergencies.

We are grateful for any action taken to solve this matter.

Thank You

I'm so disappointed about digi brand not deliver their promise to their customers. I have been go to digi service centre to check back my old number due to I went to over sea from 3months. They mentioned will get back to us after 3months, however they are not and sell the number to another customer?! This is how you all deliver your promise to us? I'm super upsat now because I have been using this number almost 10year ady since I was young.

Please explain why this issue can happened to me.

Hi Digi admin. I'm looking for the iPhone7 with the family plan 250 and I did reserved at digi store on last week. However, I can't wait for it, and I went to digi store to ask for the available of iPhone8 and decided to sign. Unfortunately, your plan has changed without any earlier announcement and I feel very upset and disappointed. I hope you can consider my complaint with appropriate since I already decided to sign the plan but your store has no the stock. Thanks.

I nak buat satu pesanan complaint, and I nak you all take it serious this issue! Im not satisfied with your digi customer service from account twitter digi. And I call customer service many many and many times until now not in respond. Nobody admin answers my call. Dari twitter, I tweet banyak kali for the switch telco and I need permohonan pengesahan untuk ke digitelco. Them ignoring me since noon until now. I check digitelco timeline going online. How come your perfect worker can treat thier customer like this? What a shame. Come on! Ini kali pertama I jumpa customer service really suck and pathetic. I want hq tale the action tentang issue ini. I akan bawa issue ini ke pihak atasan. Watch out you guys! 👏🏻👏🏻 +[protected] (ariff)

I would like to inform that the sales person have taken RM150 from me for the upgrading plan from RM80 to RM150 family plan.

She told me I will received a new I phone 6 for free and the RM150 is the advanced payment. But after 2 days I checked in with tele customer service there is no such advanced payment is required .

So is this a fraud?

I'm not happy with this and would like to claim back the rm150 and return back the hp.

Dear Sir/Mdm,
I stay at Kampung Selabat, Jalan Muara Tebas, 93050 Kuching, Sarawak. Digi line stable all the time, recently start from last week until now 3th June no digi signal and network line unstable. Internet won't connect and it's so difficult to make phone calls and online. I hope that this problem can be solved as soon as possible. Thank you.