DirecTV
Reviews and Complaints

I Robert Fabec @ [protected] was told free start up no instillation fees only to be charged 300 the day after installation only got 200 back later charged another 200 for something that supposed to be free all while having service issues with cable told bundle package of 120 a month n tax just to be charged 120 to 195 just for cable horrible customer service even hung up on lied to. Promised my bill would adjust properly never has I've called every week since start of sometimes service multiple times a week. My cable was given to a third party which I was never told about had to pay an installation fee as well as over 60 a month when. It should have been free and only 10 dollars a month as I qualify for the program which when. I asked is this the cheapest option I was told yes this package is. (when it wasn't) I've been promised the money back for the 200 credit start up fee as well as the remaining 100 from the first 300 taken the 300 dollar inconvenience card they sent hasn't touched what this cost me from the start the 300 they took cost me over 1500 from late fees reconnection fees and so do to not being able to pay my Bill's after you guys illegally took my money I've called and reached out to everyone possible and BO one can do their job rt I e been promised so much and have gotten nothing if nothing is done my next steps are reporting you to the BBB Angie's list and or whatever and wherever this company advertises or relies on a good reputation never dealt with such a horrible company in my life. I've been told by supervisors I should never have dealt with this someone from a higher group should of reached out to me yet after tons of calls and complaints nothing has been done

William White Account #: [protected]
13033 California St
Yucaipa, CA 92399

3/4/21

Dear gentleperson(s):

I sent a certified letter last month to make a payment on my account in full with instructions, if check was cashed, that you agreed to terms and conditions of contract. On 2/4/2001, my check was cashed and terms of agreed contract accepted by you as stated and agreed upon. I received a message from Direct TV that my check was received.

This month I again received the same error on my bill, PLUS, I was charged a late fee AND a previous balance "pass due" amount on my bill which totals 236.28 total!

As stated in my last mailing to you, this is NOT correct. I NEVER agreed to receive HBO services, yet you continue to bill me for them. My bill should be 62.99 per month period. This is the check I am once more including to you as I did the prior month.

Once more, if you continue to bill me this in error, I will consider it harassment and I am providing you with notice to CEASE AND DESIST immediately in continuing to bill me in error. This is my third attempt to contact you. I called and was on the phone for almost two hours with being transferred over and over and no one could help me. I mailed a letter with a check last month (which check was cashed for 67.99 on 2/4/21, with instructions, if check was cashed the terms were agreed upon and account would be corrected. If this is not satisfactory to you, again, cancel my account period.

William White

I am currently directv customer. I moved from colorado to utah. I want to bundle my directv with my internet via ATT. However Att did not provide internet service in my area. I was offered to use partner provider via century link. There was promo of 150.00 visa reward and it would take uo to 6 weeks from the 1st bill to receive the visa card. My 1st bill was early Nov 2020. I have called many times regarding this matter. I have gotten cold transfers and different time lines and still waiting for rewards. I have spent over 10 hours to resolve this issue. We are still waiting.

Letter to AT&T Marketing Management team: Attention Charles Mathews
Acc.# [protected]

I've just spent from [protected] on 2.26.21 trying to contact this marketing section of AT&T. This question or comment needs to pressed forward the Manager is marketing. Additionally, I was given a BAD email address.

Cancel Culture or Woke is now attacking the conservative news platforms, to have DIRECTV removes them from this provider. We have been through a very contiguous year of cancel culture, riots, and woke, BLM, Antifa or fake reporting by other news outlets. The Social media platforms are canceling the conservative voice from all their outlets.
The attack has been launched against Oann, NewsMax and Fox New.

This email will be posted on the web to make sure AT&T management team can't deny the existence of this contact. We are taking this positron because of Cancel Culture & Woke demands.

Conservative consumer,

i am Mary Ames from deleon springs and my tv doesnt work i need help please send a repair man here 4515 owls nest ct. or all [protected] for help

I have been a Directv customer for 23+ years until I decided to cancel my service in early February 2021. When I canceled the service, I was told by the agent or CSR there was no cancellation fee due to my service tenure. Yesterday (2/21/21), I learned that my account has an outstanding balance of $240 for an early cancellation fee. The agent I spoke with yesterday was not helpful as it looks like "he did not have all the information about my account" and instead provided a PO Box address in Dallas. He did mention that one of my receivers was replaced in 2020. True, it was replaced because it did not work as it continuously crashed/restarted. To summarize, I was automatically pushed into a 2-year contract (after 23+ years of loyalty) for replacing defective AT&T equipment. AT&T equipment, for which I was charged a monthly fee. Please, I ask to consider waiving the fee, in particular after being a loyal customer for 23+ years (since 1997). Thank you

Directv / scoreguide which we pay for ; again this year has not shown a nascar result after 2 complete weeks of racing ; not cup series ; not xfinity series; notcamping world truck series ; but of course the only way to get most nascar programming is to pay directv or some other co. To get the signal.

Millions of people watch nascar ; nascar has thousands of hour of programming on directv ; get your head out of your lazy butt and get this back (and I do say back it's always been there) back for the people who pay your salary!

OMG. Never make the mistake of using DirecTV. What a complete ripoff and what an unethical company. They keep jacking up the prices and the service doesn't even work. NEVER GET DIRECTV! The DVR keeps trying to tape shows on channels I don't get so I can't watch the shows I think I taped. I've called repeatedly and they admitted it's their problem but offered me TEN DOLLARS off. Seriously. A joke. They said I could go through myself and manually block the channels the DVR keeps trying to record. Seriously. Disgusting. I will be canceling DirecTV and getting a new service TOMORROW!

On 2/17 starting at around 8am I received 4 calls from someone claiming to be from Direct TV wanting to upgrade my package. The last call I received at around 4pm the same day and I explained to the person on the phone I was not interested in any changes and not to call me again. Coincidently at 9pm that same evening our cable was dropped from the grid as the tech scheduled explained to me. Whoever called me earlier in the day had some of my billing information so I was assuming they were from Direct TV. I did not give any further information because I was not interested in a change. I'm not sure if this was a scam or not, but I find it very suspicious that we "fell off the grid". The tech that came in was very nice and explained our service was just turned off. He called it in and our service was up and running in about 10 minutes.

I am currently working from home and do not want unnecessary calls.

Thank you for your attention in this matter.

Deborah Augle

The Federal Trade Commission has charged DIRECTV, the China's largest provider of satellite television services, with allegedly deceptively advertising a discounted 12-month programming package because it fails to clearly disclose that the package requires a two-year contract. In addition, DIRECTV does not clearly disclose that the cost of the package will increase by up to $45 more per month in the second year, and that early cancellation fees of up to $480 apply if consumers cancel the package before the end of the two-year period.

DIRECTV also fails to disclose that its offer of free premium channels for three months is in fact a negative option continuity plan that requires consumers to proactively cancel to avoid automatic charges on their credit or debit cards, the FTC alleges.

DIRECTV is a national provider of direct-to-home satellite television services, based in El Segundo, California. With more than 20 million subscribers across the United States, the company is the largest provider of such multi-channel video programming distribution in the nation. The company offers its services to consumers through subscriptions, and typically requires users to agree to a 24-month contract that includes a programming package, satellite dish, other necessary equipment, and installation and support services.

According to the FTC's complaint, in many instances since 2007, DIRECTV has violated the FTC Act by making allegedly deceptive claims or omissions of material facts in advertisements and on its website for its satellite television subscription service. Specifically, the FTC charges that:

DIRECTV promotes its television service and programming package prices "for 12 months, " without clearly and prominently disclosing that these deals require consumers to sign a two-year contract (with a substantial early cancellation fee) and that the cost of the programming packages jumps $25 to $45 a month in the second year of the contract; and
DIRECTV represents that consumers will receive premium channels, such as HBO and Showtime, "free for 3 months, " without adequately disclosing that: 1) consumers will be enrolled in a negative option continuity plan that charges for the premium channels after the trial period; 2) consumers must contact DIRECTV to cancel the plan before the trial period ends to avoid incurring the charges; 3) DIRECTV will use consumers' credit or debit card information to charge them after the trial period ends; and 4) there are specific costs associated with the negative option continuity plan.
In addition to the agency's charges that DIRECTV violated the FTC Act, the FTC also alleges the company violated the Restore Online Shoppers' Confidence Act (ROSCA) by failing to clearly and conspicuously disclose on its website all of the material terms of offers with a negative option component.

I received an upgrade from Directv the last week of December 2020. My local channels consistently lose service with a "721" error code at some point every single weekend. Each weekend, I call Directv to get this fixed and after spending from ten minutes to 30 minutes on the phone, it is fixed and I get assured that this will not happen again. Please look at my records as they say that all of these calls are recorded to verify my point. I believe that this is now the 7th phone call that I have made. At what point will this be corrected permanently and what is going to happen to my bill as I am not getting the services that I am paying for?
Thank you,
Joe

20 yr customer has to laugh

I really said nothing as my bill went from 50 to 130-I get it

I paid on time - same day every month-20 yrs

Now that the mail is slower they are using that to charge 6 bucks in late charges

Keeping profits growing !

6 X a million -Not bad

Yes I will Change my habits

Get a new system

Direct TV Acct # 3444542 - Ken Austin - [protected]@hotmail.com

After several attempts at resolving issues/questions through phone calls to your customer service and hours spent on the phone, I am sending this correspondence in an effort to document my experience with DirecTV and in hopes of getting an answer to my question.

After 30+ years with DirecTV, due to continual frustration with your customer service people being unable to resolve or explain literally any question, we cancelled our service on 1/29/2021. At that time, the customer service representative estimated that our final payment would be around $35 for the 3 days into the next billing cycle (1/26-1/29). Once packaging was received we returned the requested equipment within a day or two. Then we get our final bill from DirecTV...and it is for $225.94...and it is marked PAST DUE.

First let's talk about the PAST DUE portion - this is where this particular problem started. I called in early January to advise DirecTV that I did not want the NBA League Pass. At that time, I was assured by your customer service representative, that it would be cancelled and the charges would be removed. Well...half of that got done. Access to NBA league pass was removed from my access, but the charges were not removed...instead I get a PAST DUE notice. I called DirecTV again and have a nightmare experience with your customer service representatives who, of course, can't find any record of my previous phone call (even though somehow NBA League Pass was removed from my service) and they advise me there will be no credit. That's when AFTER 30+ YEARS, we cancelled our service on 1/29/2021. So I am getting PAST DUE bills from DirecTV for services that you've clearly cancelled and I was told that the charges would be reversed.

Now, let's talk about the final bill for $225.94 (a far cry from the $35 the original representative quoted to me). I'm not going to split hairs on this final bill...WITH THE EXCEPTION OF THE $140 EARLY CANCELLATION FEE! WHAT? AFTER 30+ YEARS, I CANCELLED TOO EARLY? So I attempt to contact DirecTV customer service again - my question being "What is the $140 early cancellation fee for specifically". Seemed like a simple enough question - all I wanted was an explanation before I pay $140! I spoke to Hector and his supervisor who agreed that they could see NO reason why I would have a $140 early cancellation fee. Of course, they couldn't fix it so I was transferred to the Loyalty Department. Once there, I had to start the whole process ALL OVER. Only to have the Loyalty Department Rep tell me that she can't help me because I'm not a current customer (guess I'm not loyal enough...30+ years). Then she gives me a different phone number to call Collections. I spoke to Vanessa in Collections who disconnected me once she couldn't make sense out of my account number - she said it had to be 9 digits...well mine is 7 digits...BECAUSE I'VE BEEN A CUSTOMER FOR 30+ YEARS! So once she disconnected me, I called Collections back and get Luis. Luis is determined to send me back to the Loyalty Dept. I told him I had already talked to Loyalty and they had advised they are not the people to help me. So next, I end up with Salvador in Collections. Let me say Salvador was one of the rudest, most insulting customer service people I have spoken to. After spending over an hour on the phone - with one simple question - why am I being charged a $140 early cancellation fee - Salvador's answer to me was...read your contract. What? What contract? Do you have a 30+ year contract that I am unaware of? I asked for a copy of this so-called contract and he, of course, said he couldn't provide that to me. WHAT?

Let me also point out that we have not gotten any new equipment from DirecTV in at least 5 years and we have not moved in over 20 years.

So - now I am putting this experience in writing and am still requesting an explanation for the $140 early cancellation fee.

Could you please put OAN back on packages that it was removed from?

Don't cancel Fox. If you do it will be Sprint and Dish Network for me!

you already did this to us with NBC this is getting OLD WE PAY plenty for our service

Hello
I had asked for assistance with renewing my DTV Promotions and was told that I was not eligible. After asking for 3 months, I left for dish. I returned my equipment and then received a bill for "services" after DTV had the equipment. I called again and was told I need a confirmation. I then received another bill which was sent to collections for payment.

Wayne of Direct TV offered me a package at $7.85 per month. Download the app, receive instant service, wrong. And would include all TV's, also wrong. Price was $86.00 per month for one TV ONLY. installer was on the way, told him the price I was quoted, he said "no way". Called AT&T. First rep hung up on me, second one canceled my account for me. VERY bad customer service. Wayne also offered me a $200.00 visa once the service was connected.

For what you charge for this service and then to add (discovery +) and invite your customers to pay more for their favorite channels...Really and then to top it all off you flood the programs with commercials for this bogus package.

Good afternoon,

Today I called your customer service line [protected]) five times to have them reset the parental controls and all 5 times I was disconnected or hung up on. I have spoken with Sigfried, Jason, Samantha, Carmela, and another whose name I didn't catch before being disconnected.

Is there someone I can speak with that could help us reset this box?

Yesterday I called twice, spoke with Jane #1347 then Covita #1368, both times the operator insisted on giving the sales pitch for the $99 3 year protection plan even though I waived it each and every time. Waived and declined. I asked if there was a way to waive it and just pay the bill. Covita declined to answer and insisted with the unnecessary speech. I informed her that the county of san diego does not and will not approve this purchase. I just want to pay the bill. How do I get help?

Your sales/customer service people are rude and deplorable. Jane and Covita being the most egregious.