DirecTV
Reviews and Complaints

Add me to you suit. My bill has gone from $39 to $63 in less than two years.

I was a DirecTV customer for 8 years and spent over $5K on service. When DirecTV decided to sever ties with Tivo, my box began to work improperly because they no longer did software updates and could not work with Tivo anymore. They sent me a new box and did not mention an additional 2 year committment. All of my prior bills clearly indicated when a new committment period was instituted. Interestingly enough, my bill did not have such a stipulation added to it at the time I switched my Tivo out for the Hughes DVR. Despites sending them copies of the bills showing prior committments and then the bill after I received new equipement that didn't show such informaiton, they still said I was under committment due to their user agreement which is online, can be changed at any time without me knowing. Given that I was a long term customer, they gave me that equipment free of charge. When I had to cancel they followed the playbook to extort more money out of me. I continue to protest this as they have not yet supplied me with an adequate response. I will continue to seek that. If I don't get my satisfaction, I will send a letter to the President of the Company if needed. I will blog, twitter, facebook, etc... until I am certain that I have caused several people to not do DirecTV. I probably got 10 people to sign up for DirecTV and to upgrade to Tivo, I am certain I can cause 10 people to quit. Is it really worth the $160 they THINK that I owe them? Despite never wanting to leave DirecTV, I found that I am quite impressed with Verizon FIOS. They have some cutting edge features that DirecTV can't offer.. such as one Tivo playing to multiple TV's, a Library of free on-demand shows. S oon, they will have NFL ticket too.

Here is the link if you for some reason could not find it.
http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=P400042

So, when you subscribe to a cellular provider and decide to cancel that account a year later while under an 18 or 24 month service agreement, will you be publishing another complaint about poor and unethical business practices? One key point to keep in mind is WHY businesses such as this have service agreements. Did you consider the cost Directv supported by sending your $35/hour installer (free to you) to your home to have the equipment (also free) installed? Consider this, a free phone your cellular provider gave you in exchange for a commitment or service. It’s understood that you are upset over this ordeal, perhaps though you may want to consider in the future why the company you are dealing with is asking you to commit to whatever it is they are selling you. Although things such as this will always happen to people so unwilling to make and understanding, there is however an easy solution. Turn off the TV... Do something more constructive in your life than trying to bash large business. Directv has lawyers... Many of them, all who have found it legal to charge your card when disconnecting the account. While typing this I was able to look on the website the customer agreement that is viewable to ALL Directv customers (It's illegal if not readily available). Perhaps you should actually read these with any company you decide to do business with in the future.

Regards,
Big Business Owner

I cannot agree with you more! I have had such an awful experience with direct Tv especially with their customer service. They first argue with you forever that they cannot transfer you to their managers then their managers say they do not have numbers to refund department and any other department. I canelled my tv with them and paid the cancellation charge then they charged my credit card after me specifically telling them not to do so, and to make matters worse overcharged it and then when they refunded me my money they didn't give me enough and told me a new charge they made up to why I didn't recieve all of my money! My entire time with directv I have had nothing but problems with my billing! I also never recieved the reewards they promised and the same thing happened in customer services as this one! I wish someone would sue them and they would go out of business! I was looking online and Directv has a lot of complaints against them, I wonder how they havent gotten sued yet?!

dir.tv charged 355.00 to my bank, then a week later I was given a credit of 212.00, for what I do not know, nor why, this has happened twice, and once to my moms account. whats up ?

two times now dir.tv has charged my banking acct. 355.00, then in approx. a week later they make a pos. credit back to my bank for 212.00, they did this on my mothers acct in the same fashion, what gives, I have asked them and of course, they are surprised and will check it out, right ! anyone have this experience ? please reply

I have had similar experience with Direct TV. I replaced a digital decoder box with an HD one which I was told by Direct TV to purchase at Best Buy and install on my own. When I called to have it activated, the CS rep did not say " Are you aware that by activating this decoder box, you will automatically be committed to 2 more years of service?" She was very friendly and got me up and running. I even asked if there would be additional charges as I already have another HD box and pay the extra HD monthly service. She said, "No, you're all set."
When Charter came to the neigborhood 3 months later and provided fast internet service (which I didn't have), I decided to bundle my service with them to include TV. I'd been a Direct TV customer for 6 years, but it didn't matter. They want their decoder boxes back, even the one I bought for $100, and they are charging me $480 early cancellation fee...said they would automatically charge my credit card, even though I told them they did not have my permission to do so, they said they would and could do it anyway. I talked to 3 different people and have mailed the obligatory letter to Direct TV Billing Dispute. Haven't hard back yet. If they press this issue, I will contact the State Attorney General's office. I have to think that I'm not the only person in Minnesota that has had this experience. This constitutes very deceptive business practices designed to trap customers into ridiculous fees if they try to cancel.

I am a lawyer who represents
consumers in class action litigation,
and I am investigating potential claims
against DirecTV concerning its
cancellation fees.
Please call or email me at your
convenience if you are interested in
discussing the matter.
Matt Miller
mmiller@cuneolaw.com
[protected]

Directv got me with the cancellation scam. I cancelled a few days after my billing cycle and disconnected my equipment. They charged me another whole month (next billing cycle) for no service.

that fellow should check his credit report i went thru the same thing he did but i used my check card visa and red canoe wrote them a letter and within 10 days they where gone off my report i signed up agian this time they ding me for the free hbo for three months they told me they would call and ask if i want to renew it of course they did not cost me 45, 00 lesson learned i was told they changed but ther custemer service stinks still never ever had any problems with dish ever they are a little more exspensive but they are worth it when my contract is up i will go back.

PS more from me. Definitely, they "reward loyal customers" by screwing you more! I asked them why they don't "reward loyal, longtime customers?" but there was no answer. their deal is raising the rates as much as possible, and NOT TELLING THE CUSTOMER THEY ARE DOING IT! You (my Mom) gets her bills and then find out they have raised their prices. These people are corrupt. And, if we switch to Dish Network, they are going to charge us a Disconnect Fee also? damn. what to do? Also, I have no problem with people in the Phillipines. they are fine. but, when I call my Customer Service Rep, why can't they be in MY COUNTRY? is this too much to ask? I guess so.

To those who allege that others are "stupid" because they don't read what's in writing, I would point out that DirecTV refuses to give anything in writing or even an email with terms of the agreement in advance of your commitment. Of course I refuse to enter such an agreement without terms but the sales rep I spoke with certainly tried very hard to appeal to get me to enter a 2-year contract and add automatic payment without any terms in writing. Instead, he simply said that everything we discussed would be added as notes to my account.

I wonder if Dish has the same kind of practice?

i been scam too [censor] directv call [protected] for president office [censor] them all [censor] they told me monthly package 24.99 now they charge me around 50 a month double more then they told me and if you want to cancel they will charge you 400 for it and they not event get me espnnews channel [censor] if you like sport don't get directv they are suckkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

I have been a direct TV customer for several years. I’ve had 3 receivers for several years 1 HD receiver and 2 regular receivers. My problem with Direct began when a regular receiver stopped working. I was no longer under a contract at that time because I had been a customer for well over 2 years. When I called to get a replacement for the broken receiver (not an upgrade), I was told in order to replace the receiver I would be under a 2 year contract. I felt that was unfair to put a contract for replacement and at the time I had no other choice but to get the replacement as my roommate was using the receiver.

Next: I decided I would upgrade the other regular receiver to HD, it was old and would problem stop working also, and I didn’t want to get stuck again with yet another 2 year agreement. (Are you seeing a scam here?)
SO I called and was told it would be a 4 year commitment if I upgraded, but I could go to best buy and purchase a receiver and I would only have the 2 year agreement from the replacement.
I go to best buy and I purchase a receiver using a credit card, I sign 1 time for the transaction.
I set up everything then call direct to activate my purchased receiver as I was told.
Now I’m told it will be a 2 year contract as it was still a lease receiver.
Now I made a purchase of a receiver and must have a 2 year commitment when Direct would have given me one without charge and a 2 year commitment... (SEEING SCAM AGAIN?)

Now I sold my condo and I’m moving. I have not connected the new HD receiver at this time but I’m still under the 2 year commitment because of the replacement receiver. I question about cancelling because I’m moving and I’m told to cancel it would be 450.00 to cancel the commitment.

I cannot afford to pay 450.00 to cancel the commitment caused by the REPLACEMENT OF BROKEN EQUPIMENT. SO I move direct to my new location and set it up.

The first installer Dwight I think told me he had to run a line to each TV because I had HD and the picture would not be good if you ran a single line so 3 separate lines would need to be run. Dwight also told me it would be a 3 hour job and he would run the lines inside the wall and now all over the out side of my walls. Well the installers show up and when they leave I have a single line running into my condo and a black box sitting on my bedroom floor with 3ft of wire all over the floor the black box is plugged into an outlet in my room and a glowing green light on at all times. (not exactly what I was told right)

Now they set up the new HD receiver for the first time. Now I’m still under the impression I have the 2 year commitment from the replacement receiver Not HD.
I’m now told that I’m under a 4 year commitment. When I call and speak to a manager she tells me I’m only under a 2 year commitment for connecting the new hd receiver no commitment for the replacement receiver.
If I had been given the correct information I would never have connected the HD receiver.
I was tricked into this by incorrect information given reference replacement receiver and I’m now STUCK.
I have been a loyal customer not I feel like I’m trapped and can never get away from this company I have be given so much false information by your company I don’t trust anything I’m told. Please under these circumstances you can understand the frustration.
I do not trust your company I do not wish to do business with your company.
I feel like I have been scammed by your company. I do not wish free anything, no movie channel no free hd for a few months I want away from your company. I cannot trust the information I receive from your company. Why is it only one of your employees has an employee number? I have asked and they only give me first names no id number. It’s much easier to ID someone by and ID number first names only don’t work. Also placing caller on hold for 1 hour when they ask to speak to a manager is also poor customer service. When I called back I spoke with Regina ID NUMBER 414771 She was very helpful and suggested I write you a letter. PLEASE cancel my contract with direct TV I don’t think anyone should be put through this with any company.

Just Go to www.BlackListNow.com
fill out a simple form explain what happened.
YOU will be amazed how quickly the BlackListNow.com lawyers and media department will have your concerns resolved.
They do charge $5.00 -- If you want to share in the proceeds of the class action lawsuit.
Or you can make a FREE report and NOT share in the proceeds..

LOL I totally agree with you. First of all to the comment to the guy who STATES he had a Directv receiver with just the NFL package. You're full of BS. I've been with Driectv for over 10 years myself you HAVE ALWAYS HAD TO HAVE A BASE PACKAGE TO RECEIVE ANY KIND OF PROGRAMMING THEY DONT JUST OFFER THE NFL BY ITSELF. And for everyone else when you sign up for an advanced receiver yes you have to pay for a receiver that you will never own..would you LEASE A CAR WITHOUT PAYING SOMETHING DOWN...I THINK NOT. People quit ### because you are ignorant and can't read the customer agreement given to you at the time of installation. Just suck it up and sdmit that you failed to research the service you are getting before you signed up. IDIOTS

this one may apply to some of you

Class Action Lawsuit Against DirecTV Regarding "Leased Receiver" Fees Allowed to Proceed

Court denies DirecTV's Motion to Compel Arbitration thereby allowing putative class action that alleges DirecTV improperly assessed "Leased Receiver" fees and collected excessive "taxes" to move forward.

Atlanta, GA (PRWEB) October 31, 2009 -- In an order dated October 28, 2009, United States District Court Judge Charles A. Pannell, Jr. denied a motion by DirecTV to compel arbitration in the case of Jones v. DirecTV, Inc. (Case Number 1:09-CV-1036-CAP). The class action lawsuit claims that DirecTV and The DirecTV Group, which are headquartered in El Segundo, California, have improperly assessed monthly "Leased Receiver" fees upon customers who obtained their receiver from an authorized DirecTV dealer. Judge Pannell also denied DirecTV's motion to stay the case, thereby allowing the plaintiffs to proceed with discovery.

The lawsuit has been pursued on behalf of named plaintiff Andrea Jones, one of DirecTV's over 18 million subscribers. According to the terms of DirecTV's contract with customers such as Ms. Jones, a lease fee in the amount of $4.99 per month is assessed for each DirecTV receiver being used by the customer. According to the contract, however, customers are supposed to receive a $4.99 monthly credit to their account for the first (primary) receiver. Ms. Jones' lawsuit alleges that DirecTV has failed to provide the monthly credit according to the terms of the contract.

In addition, the Complaint alleges that DirecTV also improperly charged its customers sales tax on these improper "Leased Receiver" fees. The suit claims that DirecTV also collects excessive amounts of sales tax on the leasing fees by charging customers for taxes on the credited amount and collecting a greater percentage rate of tax than allowed under state law. The plaintiffs allege that DirecTV is liable for all damages that have resulted from its conduct. Moreover, the Complaint seeks injunctive relief to prevent DirecTV from continuing to assess these improper charges.

DirecTV responded to the lawsuit by moving the Court to compel arbitration in accordance with DirecTV's customer agreement. Had this motion been granted, the case would have been removed from the judicial system and litigated in a forum more favorable to DirecTV. Enforcement of the arbitration provision of the customer agreement also would have prevented the pursuit of the case as a class action on behalf of all of the customers harmed. Judge Pannell found that the class action waiver contained within the customer agreement rendered the arbitration clause substantively unconscionable and therefore unenforceable.

The putative class action lawsuit has been filed by Atlanta attorneys E. Adam Webb and G. Franklin Lemond, Jr. of Webb, Klase & Lemond, LLC. The case is pending in the United States District Court for the Northern District of Georgia. If you wish to discuss this action or have any questions concerning this press release, please contact the firm via e-mail at contact (at) webbllc (dot) com or by calling G. Franklin Lemond, Jr. directly at [protected].

Not quite as serious as some of these other examples, but I signed up for new service and read the fine print - which said that I had to submit a rebate request prior to the installation in order for it to be active on the first month's bill. I complied, got the rebate well in advance. Installation day comes, and - "oops - we've got the wrong equipment. No problem, let's just cancel your first order and create a new order to get it taken care of." At first she told me the only thing I could do was sign up for NFL sunday ticket - I had to insist that I get the same service I ordered to begin with. Sure enough, first month's bill is full price, and the rebate is going to take 6-8 weeks to become active. For it being my first week of service, I'm extremely disappointed.

i have a two yr. contract my first yr just ended i have three recevers two stopped woking same day as yr up i called they told me i needed new receivers at a cost of 1999 each i said dont u think its strange both going same time well we could senb u a service call at 49 .99 thats what they told me

I believe DirecTV is not a scam.

People nowadays are just SO stupid and illiterate and don't read what's in front of their faces.
It's called a CUSTOMER AGREEMENT with the terms and conditions.
I know no one wants to sit and read the whole thing, but if you have time to complain about how DirecTV is a fraud then you should double check whats given to you.

HD DVR or STANDARD DVRS are all under a leasing program whether you buy it with the company or a local retail store. JUST ASK. they will tell you.

Customer Retention agents offer you something, TAKE IT.
otherwise if the offer/credit is declined, it is no longer going to be honored.

REALLY, HOW STUPID CAN YOU BE PEOPLE.
DirecTV isn't a rip off or scam or whatever anyone might think..

All-

I wholeheartedly agree and cannot believe a company is able to to this to customers in 2008. They signed me up for NFL Sunday Ticket, I explained to the rep in my first call that my TV was HD and that I wanted the best HD receiver they sold. I got NFL Sunday Ticket set up, the installer showed me how the channels worked and through week 1 of the season (last week) all was fine and in HD. Then, this past weekend, week 2, none of the games were showing in HD and there was a logo for NFL Superfan with errors to have me call DirecTV on all my channels. I had never heard of Superfan before this day, sure enough, they tried to charge me another $99 to get the game in HD. I want to cancel my service entirely.

Bait and switch? Absolutely in my mind, I have such a bad taste in my mouth about this company right now I really have to recommend that no one buys their service. Scam artists to the highest degree.

I totally agree with all of the complaints posted on this site against Direct TV. I have been totally burned with the whole experience! I have a HUGE mess on my hands now with them and as soon as I can get out of their unfair contract, I will.

As an installer of satellites I have to say that you are in the wrong. Do you tell a mechanic how to fix your car(Probably)? You don't tell an installer where to run wires. You ask if it would be possible to put them where you want them and he tries his best to do it(within reason). We have so many jobs a day and a sub contractor can get fined $100 for being late or missing appointments. I'm so sick of customers thinking they know how to do my job better than I do when they don't know squat. Give the guy a break. What if someone came over and told you the best way to cook a meal you have cooked a thousand times. You probably have nothing better to do than sit around and complain about the smallest little things. Now this poor guy is getting in trouble (probably fined), worrying about losing his job and feeding his family because of your stupid complaining. Maybe next time you can do the work yourself seeing how you're such an expert on how it should be done. Get a life and get off your imaginary thrown.

Yes, they got me for Over $800, made my house payment bounce...
Oh and they did so on an expired Bank account AFTER our service contract was up for two months, extended the contract without our express permission, and CHARGED for the receivers AGAIN!

count me in... I am in the middle of trying to cancel my service due to defective receiver and poor customer service. I have had three technicians out her and the last one has been here on three different times trying to fix the problem. This have been going on for three months. I called to cancel and they are telling me I have a commitment until 2010. I have threatened to sue them if they don't let me out of the contract. we'll see what happens...

I understand what your going through. My daughter had a similar experience. No signal where she tried to transfer the service and they took $470 out of her checking account automatically with no warning. Now, she's a single mom with two small kids recently separated from her husband living with me barely making $11.00 an hour as an Licensed Nursing Assistant. When they "stole" the $470 out of her account she virtually had $79 to her name. She also wrote a letter, made three different calls and even was told last by a supposedly "manager" that her understood what she was going through and she would get credited back $440 within 3-5 days from that last call. That was 7 days ago. They are such liars. They have quite a racket going and if you don't pay attention to the fine print, they pretty much have you over a barrel. It's a great thought (idea) about the class action, but given that "fine" print, I'm not sure you would have a leg to stand on. I know it doesn't sound ethical that if they can't provide service to know fault on the customers behave, that you would a) still be obligated to fulfill your obligation or b) be charged these enormous termination fees. I'm not very savvy when it comes to all that legal stuff and certainly don't have the means to consult a lawyer, but if you get other responses and enough people think it's worth a shot, contact me again.

I am currently going throught the same set of problems. Each time I speak with someone they tell me it will take longer to get my refund. Wish there was something I could do.

We had to threaten law suit to get out of contract with Dish Satellite, it did not work and it took forever to get a technician to come out, they couldn't make it work proper. Finally a letter to consumer complaint dept at the State Attorney General Office and a threat of law suit, they cancelled the contract.

Theyy can record us, but we cant record them .Any time talking to one of these trained workers, ask for their I.D. number, their less likely to lie. I don't see why we cant record them. They expect us to be loyal to them but their the ones that are stiffin us $$$... Please don't go on any contracts. They love it when they can cheat you for 12 to 24 months. I'm going to check on that if we loyals can record them if we tell them they are being recorded, same way they record us and letting us know in advance. Ozzie77, ill be praying for you. Don't feel bad. Your bill probably went higher and higher like mine and million others. There are no mercy for seniors. Allen22, Go fly a kite !

Direct tv is a scam. What they say and do is 2 different things. They bait and switch, play games, lie, lie and more lies. They are a fraud. No matter what you say, call up, to lower your bill, even if you remove Showtime, cinemax, ect, they will raise your bill up and up because they can and will.
Fixed contracts cable is blast from the pass. People are putting a stop to these greedy lying companies and are going streaming. Hulu, Netflix, Sling, and many more. I was with dirt tv, I mean Direct tv for 7 yrs, and I had enough of their switches and lies and my bill going higher and higher,
well Dirt tv, I can play this game too because I CAN...You have ripped me off for the last time .The billions you owe, go get it from someone else.
Don't let the door hit you on the way out...so long...you were never my friend, but I was a stupid loyal customer.

I filed Bankrupcy and recieved a complete discharge of bills. Direct-TV was one I owed around $200.00. I live out in woods so only choice of two evals dish or direct-tv I chose direct-tv, My credict is getting good again and I own my home. I called and talked with direct-tv, [I did tape this] they said all is ok to set up day to get TV installed except, If I want to be a customer I had to pay the bill I had. WOW, I could not believe this, i explane about bankrupcy they said they have record of getting served and see discharge but I still have to pay bill. I talk to 3 lawyers all say they can not do this, so I told them and said I have to pay bill. They are above the law plan and simple! I dont know what I can do? I am disabled on fix income with very limeted income.

your apprently above the law as well - it is illegal to tape phone calls.

pay your bills, dont run and hide with a bankruptcy. work out a payment plan with everyone you owe money to, be a responsible adult and pay off your debts.

then, you can have directv!

This happens to me, to. I just came from Germany to US (SC). Friend of mine, he ordered by phone. Everything was o.k. After one cable guy fixed everything and I asked him where is HD channel, he said you haven't ordered HD. Please call customer service! I called customer service and they told me to pay $127 extra to have HDtv. I thing they made this to make more money. This is not the way how to treat customer. I'm very disappointed. Lot of people comes through our company (BMW) here to US. I will tell to every one to take care because Directv will screw you and will take you $127 extra. Now I have to wait another 2 weeks until somebody will come here and will change everything. For sure for $127! I will never suggest to anybody to take DirectTV. I'm screwed from them. This is enough!

My neighbor gave me an HD receiver so I just needed DirectTV to activate it. I had no idea they would extend my contract because the bozo on the phone did not tell me. I'm going to cancel just because of this. This is bad business and their customers should not put up with it. They want $425 in early connection charges which is insane. I've been with them for 7 years.

Oh and what i did was dispute it with my bank as a false charge and called numerous times to directtv.

When a company gets a bunch of chargebacks, the credit cards companies get pissed :)

I hate DirectTV for the same reason, when they couldn't provide service when i moved i was forced to cancel. Ok no problem, but when i did they charged me $775.00 without knowing. That week i payed off a credit card and house payment plus this, f*ck it was like 4k out that week, and it took them 6 weeks to get it back to me.

F*CK DirectTV, i will never use them again!

DO NOT USE DISH SATELLITE. I tried to cancel my mom-in-laws account and have them wave the cancellation fee. Not only do you have to climb on your roof and get parts off the dish along with returning the receiver and remote, (REALLY) being 89, no longer being able to live alone, and finally death are not good enough. You have to have a Dr. sign a paper saying she would not get better or ever be able to return home. REALLY?
I guess it really is all about money. To add insult to injury they said I could speak to a supervisor and put me on hold for 25 min. until I finally hung up and called back it. Great company.

I was alerted yesterday about a Fraudulent charge in my personal bank account. I called to find that Direct TV had taken $564.90 from my account. I don't even have an account with Direct TV. I made a 1 time payment for my disabled mother back in the fall and made sure to tell the agent that this was a 1 time, 1 time only charge. My mother had to cancel her service with them due to the place that she moved does not allow Direct as a provider. They sent her the return boxes and that was that. Now they have charged my card for a Cancellation fee because they kept my Card info in their system even after I stressed to them it was a 1 time payment nothing more. My name isn't on the Contract nor has it been. They are telling me its going to take 5-10 business days to find out "IF" they are going to refund my money. I think this is wrong and they shouldn't ever be able to charge any charges just because your trying to help someone out. Please help if possible. cssmith1973@gmail.com

I signed up for Direct tv starting December 2010. I spoke with the sales representitive expressing that I was interested in a bundle deal (cable & Internet) and wanted to know if they had such a thing. The sales agent went on to describe that AT&T could be bundled with Direct tv and would allow for a better savings by doing so. The sales agent ran a search to check if AT&T Internet was available in my specific area. The sales agent said yes I do show that AT&T Internet is available in your area and as soon as I was through completing my Direct tv cable that I would be sent directly to AT&T to set up my Internet. I agreed to the terms of the contract, bundled Internet and cable and was a happy camper. So I thought! After I had already established a installation date for my cable through Direct tv and AT&T for my Internet I received a call from Direct tv saying there was an issue with my account. It seems that AT&T is not available in my area even though it was clearly stated that it was! The only reason that I agreed to the contract was for AT&T Internet and Direct tv as a bundle. I called several times to express that I felt that the contract had been breached because the AT&T service that was stated to be available was not and I restated that was the underlining reason for my purchase to bundle save and be satisfied. After three days of calling and speaking to supervisors there was not one person that could understand that I wanted to cancel due to being provided with incorrect information from the Direct tv sales agent. The supervisor stated that Direct tv up held their part of the agreement and was a seperate entity that Direct tv. You think! So point being I can not cancel without the cancellation fee being applied. WTF I said the Direct tv sales agent stated it was available AT&T said it was available and when I came to the installation date I received a call saying nope not available. So here I am SOL not even a week with Direct tv and being screwed over. I have no Internet and will not receive the discount for bundling the two services. I can write my complaint to the billing disputes in Colorado and see if the cancellation fee can be waved. Do not go through Direct tv pay the additional $20 a months for anything better or anything at all in your area.

So which is it, in the title you say DirectTV and the first sentence you say Dish? If you can not accurately state which company the rest of your complaint holds no water. As ILC said they were doing you a favor, they could have easily said to bad pay the contract as it was agreed too.

You should check out the California state attorney general's website as he has information on a recent suit against AT&T and directTV

I had AT&T for many years and had my service bundled with DirecTV. When I moved about a year ago I called AT&T and canceled my service. They said they would take care of everything gave me the ending amount of my Bill which I paid and that was the end of our business relationship. When I moved I had Comcast supply me with phone TV and Internet access.

About a year after moving out of my old residence, I received a bill from DirecTV for around $500. I called the number that was on the bill and explain that I had canceled my service about a year ago when we moved and he could confirm that with AT&T. He went on to tell me that they were not the same company, like I didn't know that, and that there business relationship was no longer intact. He went on the say that he would have to have a call from AT&T to confirm that I did in fact cancel my services. I said it would probably be a lot easier if he called AT&T and confirmed it for himself since she was the one that was asking money for me he refused to do so. I called AT&T and told what had happened and as I expected they rubbed their hands clean and said we no longer have a relationship with DirecTV. I called DirecTV back explained it once again to this somewhat abusive and adamant about whatever he was talking about individual and he continued to say that I owed this amount of money.

Needless to say this conversation went around and around for over three hours all for over a Bill that I did not know and for a relationship that they did not have.

I asked this person to send me a bill itemizing what the charges were and he said he would. About three weeks later I received a bill from a collection agency stating that they were collecting the bill for DirecTV.

I called this collection agency told the situation and the person that I was talking to was unwavering and unaffected. I told this individual that I'd be more than happy to pay it although it is not a Bill that I believe is justified. I told him the hold on for a moment while I get my credit card because I was prepared to pay it right then and there. While looking for my card I told this person at the collection agency that I would also need their address that I can send a subpoena to because as soon as I was paying this bill always going to go to my local Superior Court and file a small claims charge against that collection agency. This person immediately asked if I wanted to speak to his supervisor and I said why certainly.

A few minutes passed and a woman got online stating that she was a supervisor. I again explained the circumstances of the bundled service with AT&T and DirecTV and how I canceled my service and that this bill was not mine. I explained how the person that DirecTV refused to call AT&T to confirm that I had canceled my service and I explained how AT&T refused to call DirecTV and explained that I canceled my service all because they did not have a working relationship anymore. I said to this woman, which by the way she was very easy to talk with, that I would pay this bill today I have my credit card in hand but I would need address of their collection agency so I can send the subpoena via mail are having served by their local sheriff as I was going to file a suit in my County for this particular bill that they say I owe.

She said that she did not want to get sued and that she understood what I was talking about. She said that she would take this off my record it would not affect my credit and that she was sorry that he came to this point. She also said that she would notify DirecTV of the outcome of this conversation and that if there was any more attempts to collect this unjust bill, a civil suit would be filed against them.

I have been monitoring my credit since this correspondence with this collection agency that occurred about five months ago and so far there's been no inquiries or additions or any delinquent accounts put on my credit rating.

This is just one thing that DirecTV has done to me. I read over the lawsuit that many states have taken against DirecTV and AT&T and I feel fortunate that I was able to settle mine without having to file suit hire a lawyer or partake in a class-action suit.

Be forewarned about bundled services make sure that bundled services mean bundled billing and bundled cancellations otherwise you could be left holding a Bill for services that you never obtain.

We find ourselves in a similar situation. I would advise anyone whose Directv service is failing to ask them FIRST which remedies result in in contract extensions. Our current signal loss was diagnosed as a DVR problem and DirecTV sent out a replacement along with a letter stating that our contract had been extended by 24 months! In other words, the worse their equipment performs, the longer you'll be suffering with it. You guessed it--the new DVR doesn' t get a signal either. We've cut back our service to a minimum and when the cancellation fee amount is reached ($480.00), we're gone.