DirecTV
Reviews and Complaints

1. Constant error code "721" for over 2 full months, system locks or simply shows error code.

2 repeated calls to directv, 7 calls, sometimes we have no tv for the entire weekend ..Absolute fact

3. And, no credit for all the lost service

4. Today 06/15/2019 we have no tv except one channel and error code "721"

5. Wife and i over 85 years of age have to be on phone; why directv is just awful and that is 100% fact

Just wanted to make sure everyone knows about DTV's shady new billing policy. If you intend to cancel, make sure you do it DAYS before your billing cycle starts. If you try to cancel even on the 1st day of your billing cycle, you will be charged for the next 30 days anyway. This is their new policy in Colorado (not in other states apparently). It doesn't matter if you are moving, sending back the equipment that day, etc. They will not remove the charges for the future month. Funny how they never bothered to notify their customers of this change in policy either. I was going to cancel last year and should have. I don't even see how it is legal to force someone to pay for services not received.

The system gives the 771 error code whenver the relative humidity goes up. There was some rain which ended 2 hours ago, but still 771. Last week there was a system outage; instead of just telling me that, the rep kept me re-setting and refreshing for an hour, then called me back to tell about the system issue. In separating the billing, I have now been double-billed and no one is capable of seeing that. So I have no TV, but am paying twice for that. The tech was here and resolved nothing. C/S seems to think that restating the issue 9 or 10 times is somehow a service. Despite the fact that they are NOT giving me what I'm paying for----isn't that fraud---they are insisting on me paying a penalty to get out of a "contract, " which seems to have resulted from someone offering me a discount in January 2019. I hate Comcast, they're awful, but at least you can watch TV when it rains.

WE are switching as soon as contract is up. I was the one who wanted to keep Direct TV talked my husband out of switching, now I'm sorry I did. AT&T has not only driven up the cost the reception and technical problems abound, I'm done. The executives at AT&T should of realized they brought a good company and should of strived to keep it up and it wasn't a byproduct they could of ignored of AT&T. It is a shame and they should be ashamed. holly.[protected]@gmail.com

Customer acct # [protected]. Received bill that was paid directly to AT&T on 5/8/19. Now am receiving a bill directly from you stating that payment is past due. Confirmation # Z66M2ZKTBH8DL8HT for the amount of $162.47 was paid. I do owe the $166.72 on this bill and will be sent to you. I have called on this and they said it would be taken care of, but as usual nothing was done. I am in the process of changing providers due to the yearly increases. You provide packages for new customers and never any for customers that have been with you for a long time. Please take care of this asap. Will await your reply.

Jimmie

Direct TV is having problems with KMTR and a contract I understand [censored] Happens but why as a customer do I still pay the same for a lesser product? Would you? I think not I want to see a credit on my monthly bill until Direct TV solve this problem Dish/ Comcast is calling daily for me to switch. My account # is 2869962 been a customer for over 10yrs and get no respect! Mike Gowins Springfield Oregon 97477

* We discontinued service on 5/27/2019, because of continued billing issues since AT&T took over the process. At that time we had 4 receivers in use
* On June 3rd I received a box for the return of one receiver which was not even the Genie unit, so I called customer service to facilitate the return of all equipment. The customer service rep told me to ship the one unit back and that I should remove the access cards as I would get a mailer to return those cards and that she would research contact me back on next steps to return the units, no follow up call.
* June 5th received a letter telling me to take my 4 units to a UPS or FedEx location and that they would take, scan and box the units and ship them back. I again contacted customer service to clarify that I had shipped the one unit back as requested in the box I was sent and that I should return the other three through UPS or Fed ex. but that now I should leave the access cards in the unit.Also that I should keep the one card from the prior day and wait for an envelope to send back the access cards.
* June 6th made the 60 mile round trip to the nearest location a UPS store, when I waled in with the three units to return she just gave me a look and stated that they do not package and return the units as described in the ATT letter. So now once again I called customer service for the third time and she now tells me that they will send me boxes to ship and return the remaining three units. feel like I would have better odds playing the lottery. but we will see what happens.
* All told I have probably three hours a 60 mile drive invested and a belief that AT&T has serious issues with customer service and process that will keep me from ever looking at Direct TV again.

I put it on suspension and left the country, someone else is paying my bills directtv keeps billing me and it is getting paid when I get back I call tell them they look it up and says yes we see it so I say credit my account the guy comes back and says I can give you one mo. back you owe me 4 mo. back sorry I can only give you back 1 mo. I get mad and say some choice words cancle it.
Ok I call back mabe I get some one with a brain and yes ok a 300.00 dollar gift card and credit my account great here is the confirmation # .
Hell no I give them a call with the # and no go I am on the phone so long and keep getting moved to different people my phone goes dead . ok always
tomorrow same after about 9 different people and2.5 hr on the phone I quit asking them for a box to send back the equipment. and I have a bill for 2 mo that I will pay so they don't ding my credit. This sh#$ will make you crazy so ease to fix probley spent 4hr on the phone and this won't get read and just trashed. O and I have been with them for 15years

You keep recording entire series of shows I've already watched!?!? I have it set to "first runs only" but it keeps recording entire series! I have to delete 95 episodes of American Pickers one by one just because I haven't seen the last few. Are you trying to make me switch to Dish...cause you're doing a great job at that, I work too much to waste my time with this, 15 year customer and I'm fed up.

Never anything new, always re-runs from years ago.The only thing new is the news.For the amount that we pay I feel we deserve better.Some of favorite channels are no longer shown.The cost keeps going up and less things to watch.Would like to keep direct TV.We have had Direct TV some several years, but if it don't improve will have to change to something else.

Today I spoke to Jacsina to cancel my service. I am disabled and cannot afford $100 a month for television channel I do not watch. I have 20 channels of Spanish speaking shows I cannot watch, 60 channels of music that I do not listen to and Oh gosh, 20 news channels and dont even get me started on the infomercials! I hate infomercials. nor, do I need a show called "Do You Poop Enough?" Theres a whole channel devoted to my bowel movements.

I am going to Pluto TV where it is free. Im certain that when people start to know that TV is free, you will lose many more customers...or, perhaps lower your rates to a point people can afford your service. Remember this, you have competition now. You are not the only game around.

Jacsina gave me a 1/2 price cut on this months bill to help me make it. Thats $50 more I can spend on my medicine or food. My pills are $4500 a month. You can see how every penny counts in this household. And, if she can give me this much credit, why not just lower my bill to what I can afford? This company already makes billions of dollars. Why not help the disabled and low/fixed income people?

That you for the very kind employees that understand and help.

Ted Holland
416 Water tower Road
Onalaska Tx 77360

[protected]

Oh no its cloudy out! Oh no I have Direct tv! That means no tv tonite! Its been 49 years sinc the St Louis Blues were in the Stanley Cup games. Game 2 was last night [5-29-19. Well it was cloudy out, not storming. We lost our picture at 6pm, and I don't know what early hour thursday morning it came back on. We pay our bill, on time every month. Besides not being able to see the game the Blues WON, we pay for this?! Hey Direct tv, deduct a few dollars from our bill. Ever since AT&T took you over, quality has dropped like a rock. Get your [censored] together.

Hello my names netasha kasey. May 27th 2019 we went to Walmart at 2301 W Wellesley Ave, Spokane, WA 99205 at 12:15am and when we got to our car our watercraft and trailer where gone. We filled a police report and they got the surveillance video footage and the vehical had a directtv logo on the drivers door. I have attached the photo of the vehical. If you recognize this vehicle please let me know.

Felicia Gutierrez
my account is conected to my phone number [protected]
Well let me start of that when directed t.v first came out they made 3 sets of hole on my roof and the side of my house because they didn't put it on right the first and second time. I really wasnt happy with that I called to talk about the issue and they said someone would connact me and they never did. Now the next issue is that I was not properly informed that all my information was only going to my email. So I had a outstanding payment that I was not aware of for 3 months now I have all kinds of fees do to this. My payments were set up so that it taken from my credit card. I only had direct t.v for couple of months and I having such a bad experience.

Hello

To whom it may concern, I am not sure where to start I had an old account that was placed in Bankruptcy Chapter 13 someone called me 2 weeks ago stating that I had 7 day to pay $14?.? On one account the second caller said I owe $541.14 my new account is current and paid . I called to see what the issues were I took off work to go see my attorney and there wasn't any problem my case is still in chapter 13 but my service was stopped I tried calling for 7 plus days to the following numbers
[protected]
[protected]
Know one has called me back
Therefore can you please remove the small balance that I have now off my credit and stop the calls for payment, please send someone to remove the dish off my house and pick up your boxes
I have moved on after being with direct tv since 1993

Thanks in Advance
Ms. Jermerl M. Wells

We paid into this protection plan for 2.5 years.
A week prior to moving, the tv quit. I called immediately & was told someone from "that" department, would call me back. NEVER HAPPENED! We had to leave.
When I called again, I was told Direct would do NOTHING! I had not Paid $50.00 for SOMETHING. That was the first we had heard of any amount due. We had been DIRECTV CUSTOMER FOR 30 YEARS in WA & ID.
We paid & were told not going to do a thing.
NOT HAPPY. No wonder you have so many complaints. If ALL your customers are treated as I was.
I would like my TV replaced. THAT IS WHAT I PAID FOR for, for 2.5 years. PROTECTION

I have registered for auto pay every month for the past 5 months and every month it somehow gets stopped. This is ridiculous. Every month it takes me 20-30 minutes on the phone to set it up. Something needs to be done about this. I receive an email each month the money will be automatically withdrawn from my checking and then a few days later I will get an email that my auto pay has ended.

Today I called to have a technician relocate the Dish because they installed through the roof instead of mounting it on the foci board or other suitable mounting. I am doing a re-roof of my house, the roofers needed the dish moved so they can remove old shingles and install new shingles. I had a run around to get connected to someone that could help me, first to off shore person then back to the USA. However, The help I received is unacceptable, Plus the Customer service representative told me I have to pay 49.99 to have this problem resolved. Which is caused by improper installation of the Dish to begin with. Unless I agreed to pay she would not remove and install it correctly. By the time I got done talking to her, I was ready to remove the Dish my self, and call Spectrum change my service. I have already canceled my AT&T house phone, and AT&T Cell Phone due to poor service, now AT&T has purchased Directv and is now ruining the service of AT&T. I miss the days of being able to send an email to Directv and someone would contact me back asap and discuss and resolve my issues. All AT&T is concerned with is taking my money, increasing my bill every year. Taking away my desire to continue with their service. At least Spectrum I have USA representatives, very good home phone service, and excellent unlimited 100 Mbps internet. Saved $125 per month making the switch. Now I am going to be discussing with them a deal for TV since I feel AT&T does not care if I am a customer or not. Since AT&T purchased Directv, they have made it nearly impossible to contact anyone for help, or discussions regarding issues. They simply do not care! I guess they forget there are other providers besides AT&T. But after today I certainly will be looking at those other options.

I signed up for a bundled Internet & DirecTV package on 2/10/19. First off they did not show up for appointments 4 times with the internet installation and 6 times for DirecTV. When I received my bills they were not bundled and they were a lot higher than the quoted price. I have spent up to 5 hours on one phone call trying to get this straightened out. That is just one of propbably 50+ calls. All the calls are basicly the same "I can help you" "Give me a monent to fix this" "Sorry, my system won't let me do it, let me transfer you" Over and over. Where can I turn to get actual customer service from them?

My husband and I have been customers of directv since may 2, 2002. Our equipment did not work properly and our bill continued to go up each year. We are 77 and 80 years old and have heard the saying there is no fold like an old fool many times over the years. I guess I never believed it would be me. I spoke with juan, id jaoo45 in april of this year, explained to him that we had been loyal customers for years but since our equipment did not work and we had gotten no satisfaction with our complaints, we had received an outstanding offer from dish and was considering switching. He assured me that he would get us upgraded, new equipment and we would pay nothing for the installation. Our bill was to be $78.99 plus tax. He also said the charges for installation would show up on our bill as a credit but we would only owe the amount he had stated. Well, our bill came today and guess what? It is for $128.06 and there is not credit showing. It appears we will pay each month for the new boxes. Thus is not acceptable! Not only did this go up but our phone bill went up $60.00, which they claimed was due to the directv upgrade. Hogwash! The chat id number is [protected]. I was promised, yes promised my bill would not go up. I was stated the amount it would be monthly and I want this corrected. I have in writing what we agreed on and $128.06 is not it. Thank you.