DirecTV
Reviews and Complaints

I was quoted $45mo for the choice programming and the price included the equipment. I couldn't believe my good luck. Well, they got me. My first bill showed $6.65 mo regional sports charge... I wasn't told about that when I signed up, there was a $7.99 charge for a "protection plan" that they didn't tell me about, and the package recently had a change in price that took my $45 mo charge to $50. The bill was almost $20 more than I was quoted.
I called to complain and they said that they had sent me an email with the correct charges so I was out of luck. They only deleted the protection plan. Beware of their illegal bait and switch scams!

Directv has a third party (mobile media) signing people up for promotional packages that are being misrepresented. I was told I was getting a promotional price for a 2 year contract guaranteed with a third year option. Signed up and found out I was lied to and it's only a 1 year promotional price and then it goes to full price on the second year and now i'm stuck in the contract. They will not stand by the agreement that I was made on a sales worksheet I signed for 24 months promotional offer. I have called directv several times and nobody will help me or stand by the agreement. This company is committing fraud and getting away with it which is not acceptable. Do not fall for this scam!

Direct tv installed 9/2017 and on demand has never worked. We have spent countless hours with technical support, we replace our internet router, they replaced the boxes and still not working. Another tech came today & spent 90 minutes. He said dtv hasn't got their on demand working everywhere and that was my problem. I spoke with 10 people and was put on hold once for 45 minutes before I gave up, call dropped and passed from person to person and department to department and you can never talk to the same person twice. If I were a patient in the hospital i'd be dead by now due to neglect, misinformation and outright lies. Dtv is falsely advertising and is not willing to make good. I have paid for something for 5 months that I have never been able to use and it would cost me $400 to break the contract. I even went into my local at&t store and spoke with a manager to vent my frustration and he went to his district manager. They can't help me, but they at least tried. At this point if this doesn't get resolved I will go to my local news station investigative team for help.

I am disabled and on a fixed income. I had also been a customer since 1999. My bill has been on auto pay for years. Recently received a letter stating the bill was going up again. Tells you what kind of [censor] are running this company. Directv gets the largest tax cut in history and the very same month it goes into effect they raise their prices on customers. Who does that? They should be lowering their prices.

So, after seeing the letter about directv raising their prices I went into my account and looked at my monthly bills for the previous 6 months. The bills were different almost each month for no reason (my fault for not checking). However, last time I spoke with customer service was july 2017 and I was told I would be receiving a 2 year promotional rate, and that my bill would not change for 2 years. I was also told that I had 7 months left on my contract since I upgraded my equipment. Bottom line, I did not get any special rate as promised fro 2 years and there were only 5 months left on my contract, not 7.

I cancelled my service 1/15/18. I sincerely hope this company goes under after years of screwing people with ridiculous rates. This latest increase coming up at the end of jan 2018 is unconscionable with the huge tax cut this company just got. The people at the top of this company making millions every year have no moral center.

I have not been informed about the billing cost. It went from $57.99 to $97.99 overnight. Lack of communication on their part. Not clear about why they are doing it. I only want the basic cable without internet and phone. I am on it for a two year contract. This is my second year and they decided to jack up the price. Why? I made a call today and they only deduced $10.00 off. It is still unresolved. I will not even recommend directv to my friends and family anymore.

I have been a customer for 23 years. (customer 876044). I have 70 years old and living on a fixed income. I have been reducing services so we could afford your services. Every time I deduced service the bill was not what was quited. I finally could not afford your services. I have called many many times, so 30 minuets listening to a sales call. We finally had to quit based on price. My complaint is your are you are charging $70 to quit! I can not afford the charge, I have $0.12 to live on till the end of the month.
I just spent 36 minutes on the phone with your billing department with you supervisor chis telling me "I was going to pay the charge, then hanging up on me". (fine business practices)
I have been lied to by your sales agents time and time again. I have been a long standing customer. Please just remove this fee!

We

This was sent to mastec!
Date: november 7, 2017
Mastec claims
I have contacted mastec cooprate in regards to claim #[protected]-01 the cooprate office contacted me weeks ago. They said they would look into it, and haven't heard back since. I have contacted drtv as well, who didn't disagree with me and applied a credit of $40 a month. I have done everything hat I can to reach a reasonable solution to the claim that by wiring a cable line to a wire fence did increase the potential for a lightning strike to go through the satellite cable. Ground or no ground. They couldn't disagree with me. My biggest concern is the insurance company that represents mastec. Regardless of the insurance covered there would never be any sort of payout based on being told that they are not responsible for mother nature. That is untrue from what I have researched. I still point to the original installation that created the situation that fused the surge 3-4 times since this install. I have lost multiple of electronic equipment over the years. I am not unreasonable towards an applicable negotiation. By not contacting me any further is another concern I have. The fact that they literally wasted 3 months, having me send photos and documentation multiple times, gives me the impression that they just didn't or wouldn't work with me. They had their answer on day one. To not pay this or any claim. Based on how rude they treated me on this issue is totally unacceptable. The tampa office in florida should be looked into for no customer service. I do expect to receive a phone cal at [protected] on my concerns. Why even sell an insurance policy that will never pay a claim. The $24.99 that drtv charges is a false policy based on what I was told by the insurance company. Im glad I didn't pay this amount, only to find out it covers nothing. Just as a note. I explained to mastec cooprate that the insurance company told me they had no knowledge of drtv policies that they offer. Really! That's an insult to anyone's intelligence. So, please contact me so we can come to an agreement on this unfortunate, but simple solution.
Sincerely,
Cedric dunn

I am a new customer as of june 2017 acct#4592861 with a premium package trial of 3 months free. Called customer service 9/15/17 spoke with "maria" she stated that I should call back on the 17th to make changes. Called back on 9/17/17 spoke with "mark" at 12 noon wanted me to talk to promotions department for additional information, transferred me to "amir" and after an hour I agreed to an additional free premium channel package extension of 6 months and that I would have to call back on march 15th 2018 to cancel or be charged. No changes were made to my account and I didn't notice the increase in the bill because of paperless billing/autopay until my husband pointed it out asking why our tv was over our monthly budget. I started calling on 12/18/17 and have spoken to many representatives keeping detailed notes of times and names. {available upon request} so far I have been promised credits and call backs to no avail. On 12/19/17 I spoke with "ryan" who tells me he doesn't see any credits due my account and transfers me to "trudy" that tells me that not only are there no credits to my account there wouldn't be any credits because I didn't call to cancel... I asked if she could access the recorded conversations she told me she could not... Today I need to cancel my promotional nfl sunday ticket and I fear that won't happen either and will be billed accordingly. Ggggrrrrrrrr

I left for 3 month vacation somewhere warm and for got my dvr so n direct tv
I ask if I could rent a dvr while away from home the tec and the tecs supervisor laughed at me
Well I said can you suspend service to my home till I get back well we cant till you bill is paid I said bill is due 9 days from now and payment is already set at my bank to pay it, no that wont work
I said then cancel the whole thing supervisor laughed again
Finally I said where are you talking to me from he said philippines so trump can you intervene here let me talk to americans to fix my problem.
All they do is laugh at you and say they cant do that.
Dish I want you back help!

Do not believe anything the sales rep tells you! I bundled with hugh's net because I was told I would have 60 gb of data a month what I wasn't told was that 50 of the gb was only useable from like 2 to 8 am which is no better than I had only slower! I was also told to call back in year to keep my bill from going up so I called on dec 17 and was told to call back after the 28th that the new discounts would be available then and that they would send a reminder which they didn't! So I called last night dec29 and no discounts could be found! Is there no accountability for these lieing reps they are a representative of att / directv so maybe they are incouraged to misleading!

You have added this to my mother's monthly billing (5.83). She is 88 years old and could care less about any type of sports and doesn't even watch much of the other stations. I think it is a travisty for your company or the local government to arbitrarily add a charge to older citizens on a fixed income. You keep nickle and diming the older customers that can't stand up for themselves

I called to cancel on dec 8th. To cancel my service. I was told I would receive a recovery kit in 2-3 business days and as long as I sent the receiver back within 21 days I would not be charged a non-refundable fee of 135.00. I got an email on the 9th about equipment being shipped to me and that I needed to call them to set it up. I called because I didn't want the equipment. They said it was just to let me know that the box was coming but they could see that I was not sent to actual kit because I live too close to a ups store. I was then told I had to drive 45minutes each way to return this item to a ups store for packing. I told them I would not do that. They said I should take it to a ups facility. I drop 20minutes into a ups hub counter and they said they would not take it without a box and label. I went to the fedex counter just in case I was told no they don't do it either. I came home called again and was told a box would be shipped. I then got an email reminding me to take it to a store. I went on chat and I was told:
Edward : I see that due to some technical problem the recovery kit was not received to your address. Not to worry, I will go ahead and resend the recovery kit to your address and you will receive it within 2-3 business days.
Edward : please rest assured.
Carol : I will when the box arrives
Carol : can I get a tracking number
Edward : I have successfully sent the recovery kit to your address and definitely you will receive it within 2-3 days. Please rest assured about it.
Edward : here is the chat id: [protected] for future reference.
Edward : I can assure that you will receive the recovery kit for sure this time.
When I pushed about a credit I should receive because they charged me on the 4th and I cancelled the 8th he told me:
Edward : you have received a credit of $61.19. This has never been credited to my card. I called again tonight.
The box never arrived and I went on chat the next night and here is what I was told then.
Angie l : carol I have double checked this for you and what happens is that the process to return the boxes was that you would receive a recovery kit. However, now since according to your address there is a fedex office near to it, you can carry the receiver and they will send it back to directv without any shipping label or special box.
Carol : I called them and they said they do not do that in peru, il that is the place near us.
Carol : they said they don"t do that there. They are just a drop off.
Carol : the only place is a ups store an hour away
Carol : I am wasting hours on the phone and chats
Carol : who did you call that said they do it
Angie l : carol could you please confirm me the address where the recovery should was supposed to be sent?
Carol : [protected] northave
Carol : malden il 61337
Angie l : thank you
Carol : why tell me you are doing something you are not and I sit and wait
Angie l : carol I really understand your point and I wan to help you in the best possible way with this situation
Carol : then send me a box
Carol : as ppromised
Carol : 12 days ago
Carol : stop lying to me
Angie l : carol I apologize for the experience you had and I am checking more options for you.
Carol : all you people do is apologize but you don't follow thru.
Angie l : I have checked and I can see that also you can carry the equipment to the at&t store near of you and you will only need to provide you the directv account number and they will deliver this for you, it is just that the system is advising me that the recovery kit is not required since you can carry it to the at&t store.

I took the equipment 20 minutes into an att store and was told they can't take it. The sales rep called direct tv with me on the line and she told us that you need a recovery kit and she assured me I would have one by the 22nd and that she would call me to confirm I received. She never called it never arrived. I called today and talk to a supervisor that assured me he would send a kit and if I didn't receive it by the 27 that I should recycle the equipment and he would be responsible. I asked him to email this to me. I wanted it in writing. He confirmed my email address and said he would. I received nothing by email 6 hours later. I called back in and requested a supervisor. I told her I wanted in writing that I will not be charged for this receiver and that a box will come. She told me to just wait for the box and she hung up on me. All the reps in the phillipines know how to do is apologize not follow thru and they don't care.

I was with y'all for over 10 years and my bill kept going up. My husband is a disabled veteran with his ptsd and tbi I needed something to keep him occupied but with the money being paid to y'all every month got ridiculous and to put salt in the wound of this veteran you stole money from him when we discontinued service. I know it's less than a dollar but if you did it to him how many more did you do it to? The elderly and disabled people and veterans are on a fixed income and y'all are so greedy that you have to rob them?

Ladies and gentlemen who feel they are going to rip their hair out due to the excessive amount of money you spend for direct t.v./at&t service only to realize they have been completely duped/swindled/cheated... etc...
I've read a lot a complaints on just this site alone. simple fact: they don't give a [censor]! I was accosted in a walmart to switch for an amazing price for our phone, wifi, internet and t.v. services. I definitely didn't care but this guy was very persistent. (probably would be considered almost assault.) so I called my husband hoping for help but sadly he was very busy making a living. he listened as best he could and just said ok so he could continue with making a living for our family. we we're also promised a $200.00 gift card for walmart that we've to date never received. no matter the phone calls! (it's been almost a year and a half!) it's clear that our complaints will go nowhere. there is however a way we can fix this problem. i'm going to create a website for people who have been swindled by these two companies to put their experiences out there for others to see well before they too are duped. one fact: numbers are power! the more the information is out there, the more power we have! complaining on their website does nothing! please feel free to email me at [protected]@yahoo.com. I am currently working on a website to show people what a complete con these companies are. it's up to the consumer now. also, please post your thoughts (using at&t and direct tv in your comments on facebook, twitter and any other social network you have!)
Time to take control folks!

On Dec. 11, 2017 I call this phone number, [protected] to cancel my direct tv account. The male representative told me they had a $100 gift card promotion going on and he had to have me authorize my credit card for $4.95 in order for me to get the gift card. After I told him about 10 times, I did not want any subscriptions or to purchase anything and he assured me the $4.95 was necessary for me to get the $100 gift card, I gave him authorization. This week $4.95 was deducted from my card and I was enrolled in "Ageless Beauty", a program I had never heard about.

These people are liars and scammers. I was setting up services with them and all of a sudden the day the guy was suppose to come set it up he couldn't locate my house. Smh... I called and asked why no one showed up? Either someone needs to come back because no one called me to say anything. Direct tv stated for the inconvenience they would send me a $100 visa only if I reschedule the appointment for another time. Well I haven't seen that card yet... I called and spoke to 4 people they just kept transferring me to different people. This is ridiculous... Also I was to pay $100 for installment, they end up charging my account twice. They promised to reimburse me with a $200 visa card so keep in mind this is 2 different cards I am waiting on, still have yet to receive it. This service is scammers and liars something need to be done asap!

I signed up with direct tv in may and was promised a 150 gift card! I still not have not received it! I have called 15 times and they keep telling me its on its way! I have talked to a supervisor and she said the same thing! I have never been lied to like I have been with your company! You guys have the worst customer service ive ever had and will be disconnecting my service! That is sad that you guys don't stand by what you say

I have had numerous complaint issues with direct tv... My account is well documented...in october I was offered an upgrade to the new hd dish.. Not only did they (at&t) (2 techs) (2 different times) refuse to install my new dish on the towers where direct tv put them years ago... I was turned over to case management so someone would monitor the problem and I would have that person's direct number to call him back if there was another problem... The tech showed up the day before hurricane irma hit florida... Winds too high to finish... Said he'd come back... Never did... Numerous calls to the tech personal cell number... No reply... Called direct tv today to talk to case management and was told case was closed and I had to start over again.. And my case no longer qualified for case management... When asked what qualifies case management she said "the computer decides"... Need I say anymore... I've been paying for no service and get no help from kateena the supervisor... Other then to start over...

For account # [protected] I called at the end of october and asked for the account to be suspended thru mid april 2018. This is a seasonal house.
I was told that I needed to pay the open bill, but that I should wait until I got the bill to be sure of the correct amount. I paid the $105.29 when I got the bill and expected the account to be suspended.
Then I got another bill for the typical monthly amount of $101.04.
I called and they will not suspend the account until I pay the $101.04. I have not used the service since end of october and do not want to pay for service I did not get... After I asked it to be suspended.

On thursday evening I received a call from someone who supposedly represented directv. Was asked if I was interested in a promotion between directv and amazon. It was for 2 years of premium channels with hbo, etc. For 79.99 a month. But i'd have to pay the first 4 months in advance with a amazon gift card, which I did. I was supposed to have the new service within 24 hours, no new service! Called directv said I been had. Raised hell with them, asked how the scammers knew I already had directv service no answer! I told them they should give me what the scammers offered, no response! I just think it is piss poor that 2 big companies like directv and amazon can't warn their own customers that a scam is going around. With all the social media, etc.. To let folks know!