DirecTV
Reviews and Complaints

So I had my service up grade to the new genie 2 system about a mouth ago at which time they said they where have trouble add my rv boxs to the system. When I talked to coustomer service about this problem they said they we're working on the problem and that it would be fixed before within a week. So now iam getting ready to go out of town and decided to call and make sure everything had been taken care of to find out nothing had been fixed at all. So when talk to coustomer services they tell me that there is no way to activate any other boxs to my system due to it being the genie 2 system. So I asked why this wasn't told to me before and they just said sorry. So at this point I just asked for them just to install the genie 1 system and they told me that it would cost me $500 plus for them to down grade my system and that there was nothing they could do to help at all. So I asked to speak with a supervisor and they transfored me to a lady that also told me there was nothing that could be done. So I asked to speak with her boss and she said that there wasn't any one else that I could talk to that I would have to send a email in. I have never had a company tell me that there is nothing that could be done to solve my problem. Till this point I have always had great service with direct tv /at&t I just don't understand what has happened to coustomer service with this company really thank about just canceling my service with this company

Call Direct TV send me an advertisement basically $50 for quite a bit of service, Free four room connection free, installation was free DirecTV app for free they basically stated my qualification were based on my credit score which is extremely high... so it came with a $200 AT&T Visa credit card... I asked every question imaginable to make sure I was not being scammed..

Second person came on the line verify my TV contract which stated 24 months at $50 a month on the supplement mailed House...

Here is the catch after running my credit telling me I qualified for all the bells and whistles then they try to tell me it would be 12 months at $50 at a two-year contract meaning after 12 months it will go to $90 a month plus charges of the floor room boxes..

I was so pissed off or One A wasting my time of about an hour on the phone and then I told the guy you're a Salesman you knew what you were selling me, when he ask me will my mobile phone carrier why I stated Verizon if I was AT&T I would get $25 off my subscription for a lifetime never once did he say I had to be an AT&T mobile carrier to get 24 months at $50... SOB... basically I told him he was a scammer for this CRAP they pulled on me and they ran my credit check...

To whom it may concern: around dec of last year (2016) I saw a directv promotional offer for a 200 dollar visa gift card if you signed up for a directv package of 50.00 per month or more, which I did, I called about two weeks after installation &'twas told to call after 30 days, forgot about it till recently, I called and was told I should contact the company that installed the equipment which I did by email and after a week or so they emailed me back and I was told offer was for residential, I am in a residential senior complex, not a business, I emailed my response and still have not heard back, I get the impression that just because a third party did the order, I am not eligible, subsequent contacts to them have gotten me non answers. Can you help?

I've been on the phone with Ash trying to find out why I am not receiving my channel 606 the Outdoor channel. First off she starts talking fast and low and wanted me to say yes to upgrading my DirecTV. I tell her no. I nerd my channel I just paid for and I may have to leave because my dog is vomiting all over to which her response is to laugh! I explain my dog is sick. She laughs again and says shell be fine. This woman was drunk or high. She never gave me an answer as to why I'm not getting the channel I paid for.
So I ask to speak to her supervisor. She keeps telling me she can take care of it which she never did! She just keeps trying to make me upgrade to which I reply no!
ON MY 12TH REQUEST AT 8:37 PM SHE ASKS ME "WHAT ARE YOU GOING TO DO IF I DONT"? Really?! I even asked her if she was drinking! My three year old granddaughtervcoukd do better! That was on the phone at 40 min. She throws me on hold instead of giving me her supervisor. I have now been on the phone for 55:28 minutes!

Hi I've had direct tv for a while now. And because of financial difficulties tv bill gets little behind. But when I was told I owe over $200.00 for 2 months of service is totally ridiculous! Direct tv told me there was a promotion period from July 31 to Aug 7th that I had to pay for. I thought promotion was suppose to be free to promote business. I was never contacted in anyway to even approve of this not did I even know I had extra channels. Bill should be about $137.00 total that I owe, not $200.00. If I really have to pay that I will cancel services immediately and use different company.

I received a phone call from a person stating that he was a Sale Rep for Directv, the number from which he was calling was [protected]. He had all my account info an stated there was a promotion being offer to Directv longtime customer, he said that Directv had team up with Amazon and was offering up to 50% discount to customer who purchase a gift card from Amazon and pay their Directv bill for 3 month. He gave me a Promotion code and a Directv number to call to verify the information. I call the number and the Directv prompt came I press 0 and was connected to guy named Michael who said the was a Directv customer service rep, and ask me did I have a code. He verify that the promotion was legit. Unfortunately this was all part of the Scam the telephone [protected] is still active, and if you call it, it will say that it Directv but it a fake.. Directv is aware of this SCAM and has been aware since December 2016. But have failed to warn their customer of the this SCAM. Nor do they take any responsible for their customer who have been victim of this SCAM. I think that it was an inside job because the person had all my account information and asked all the security questions that DIRECTV customer service rep ask. I contacted directv fraud department, which is a joke, they call me back after about 72 hours ask me to make a statement to help in the event that they pursue the perpetrator and to put a password on my account. He also said that Directv will never any customer and make them an offer for promotion. And he hung up.

My name is Angela juhasz my address is 9111 virtue st. Chalmette Louisiana 70043 I was approached by a sales rep. In April 2017 ithe sound like a good plan to switch he told me they would buy off my cox acc. N I would get TV N Internet for 198. A mth. Plus I would get his discount for the installation so it would b free N gave me all his info N what to tell them well they came to hook it up so after he is done I ask him so when is the Internet going to b hooked up he said mam they don't have that service yet u can have Internet with cox N TV with us I said no I want 1 bill I told him take it out N disconnect I didn't stop my cox so they came out N direct TV had it all messed up with wires so I had cox back I didn't even watch TV I was pissed your sales rep. Lied to get a sale N I don't want to hear he didn't know about Internet I worked customer service for 25 years N I know what is going on so he should of know so I get told it had to b 24 hours N then turned off they pit it in on Friday N Monday I called to make sure because on sat. Cox hooked it backed up well I got a bill N which I'm not paying yall sales rep.lied N now u have me N credit bureau which is messing up my credit so I'm asking yall to take it off N if not I will contact the media N a lawyer your sales rep. Lied to get a sale N messed up my credit I never had Internet with yall r used it N my landlord is mad N how there's a hole in the roof which the sales rep said he talked to my landlord not true as well my number is [protected] my name is Angela if this doesn't clear up I will sue for lies N I didn't even use the TV programs next day cox was here I'm glad I didn't cancel them yall sales rep. Should of know no Internet pictures show my profff

I need someone to call me. A supervisor from the USA. I want to speak to someone from the corporate office. This has been a ongoing issue since the week of August 20, 2017. I spoke with someone regarding the freezing of my box, you can check the notes on the account, I bought the fight, my box froze again, then someone finally came out to fix the issue. I filed a compliant on August 27, 2017, I spoke with Alex ID# [protected] on 9/9/17 and he stated I would receive a full refund, I spoke with Julian H at 11;15 AM on 9/14/17 and he stated I would receive a full refund, I spoke with Tyler ID # MA8283 on 9/21/17 and he stated I would receive a full refund. Now I am being told I will not receive a refund. I want a supervisor to call me at [protected] immediately. I will take my business to Dish Network if this is not resolved. I have been a customer for 14 years and I am so unhappy with the customer service.

Your "packages" advertise that 99% of all local stations are available from DIRECTV. What you DON't say is if DIRECTV gets in to a "dispute" with any local channel, you may lose it permanently, even though the consumer continues to pay for it! I have been loyal to directv for almost 20 years. I have had this happen before, but never to this extent. I don't know what your issue is with WTHR in Indianapolis, and frankly I don't care, but I AM sick of losing entertainment and news from a local channel that I pay for!

All I want, is to get what I pay for, or refund everyone in this market for the portion of their bills that at are local channels.

I sincerely doubt anyone from DIRECTV will even respond to this, but I would hope someone there cares enough to at least contact me with the latest lie.

I called customer service on 9/8/17 @ 12:40 pm EST and asked that the HBO, STARZ, Showtime pkg be removed from my bill and credited. After holding and waiting 15 minutes for the rep to figure out how to accomplish my request I was assured the pkg had been removed and my next bill would show a credit. However, my next bill arrived with no change. Called customer service on 10/1/17 @ 12:48 pm EST to once again ask that the HBO pkg be removed and two months be credited. I was on hold until Eric answered and transferred me to Sales. On hold again. William in Sales obviously couldn't help me and said he was transferring me to Billing. However, I was returned to the initial menu. Held a third time until Claire informed me the charge was a valid charge and that I should have called and cancelled. By now I'm furious because I had already done that last month. Of course Claire can't find any notation on my file. Unfortunately I hadn't written down the person I spoke with, just a date and time. I ask to speak with a supervisor and was told they were all on other phone calls. Claire "guaranteed" I would receive a call back that very day from a supervisor. Apparently she didn't like my questions regarding an approx time I could expect the call because she hung up on me. So after 50 minutes of holding, multiple transfers, a "guarantee" of a return phone call, and being hung up on I still have no resolution. Worst customer service ever. I will definitely not be promoting Direct TV to anyone.

A direct tv tech came to our house and sold us on Protection plan premiere when he could not fix our TV issue. We were told it would cover all the TVs and computers in our house after he looked at our three TVs. We threw out our LCD and we signed up for your tv repair plan in case something went wrong with our TVs. We were then told that none of our tv’s qualified once we had a problem with our replacement tv. What a rip off. We should have the CRT tv covered, because these are the TVs we had to use direct tv and your company knew it. There was plenty of time for me to be told that my tv didn’t qualified during the three hours it took to sign up for the plan. This is fraud and I need my tv repaired. I was lied to and should have my tv fixed or have it replaced for the inconvenience it caused waiting for the issue to be resolved, and for being sold a plan that didn’t actually cover any TVs we have.

I have been a customer of DirecTV for over 18 years. They charge me approximately $280. per month because of my extensive packages and set ups. Well after 18 years, I had a hickup and needed assistance from customer service. Wow ho amazingly [censor]. I spoke to over 20 reprs in 3 weeks and countless hours to know resolution.in fact, they had the nerve to try and first tell me that I was new, then they told me their is no loyalty area. Lies and mishandling. They talk down to customers, lie and advise them that their managers will not call back as they are too busy and you should keep calling if you want one. Pitiful service! Signed K. Stephens (20876)

As a long time Direct TV customer I am extremely disappointed with what recently happened with me. I currently have the Select package is fairly basic but I pay more than $ 60.00 a month for these services / channels and was for the last week or more getting 2 channels ( 277 & 286 ) Travel channel and Destination America which have great shows that I like to watch. To my surprise this evening I go to watch the shows and they are gone! I called only to be told that the are checking my package etc... I have made no recent changes on the account since getting rid of NFL Sunday Ticket after my Dad's passing as I did not need them nor could I afford the price of the bill so they have me on the line more than a hour and they tell me that they were not part of my package to begin with... Ok then why is it that I have had these 2 channels were they running a promotion so they were on? I get told no promotion was being run for those 2 channels I then get put through only to be told that a supervisor will not approve to reinstate 2 lousy channels that a free trial was being run and it ended last night! Poor business and I am now probably going to cancel my service as it is just not worth me keeping .

My name is Brad Alwood, I have had Directv for 10 months now and have paid over 2k in bills. I have the Sunday ticket and I wanted to watch the Bengals game but it was on channel 10 so it was blacked out on the ticket. Well channel 10 is now not available on directv either so I was not able to watch it. I watch a lot of reality shows on 10’as well. Last night 9/27/17 I called directv and spoke to a female at 8:31pm in the Jamaica call center to complain. She said well there is really nothing we can do for you, you might get a 50 dollar credit but no guarantee. I asked to speak with her manager, she said no, they cannot talk to you. I asked for a manager multiple times and was denied. She then said a manager will call you back in 30 minutes and hung up on me. Well no one called me back. So I just called again on 9/28/2017 at 6:45 and spoke to a Kim in the Philippines call center. She immediately transfers me to a man who says he is the manager but cannot give his name. I told him what happened and he said well we have no call on record so all your getting is 25 dollar credit. I advised him that it is not about the money but the lady last night offered 50 so why would he offer a lower amount. His accent was very strong and could not understand a lot of what he was saying, I advised him that his customer service is terrible and I am really going to just say forget it and cancel my service when the contract is up in January. He said well again your only gonna get 25 dollars so do you need anything else. How can you employ people that treat customers like this. I for one will be filing an attorney general complaint and a BBB and a CFPB complaint against directv if something is not done immediately. I hope to hear back asap

We have been with directtv for 13 months .we always pay our bills on time. The last 5 months we had to call them about our bill.our bill keeps going up .they tell us to pay a certain payment .we do then they charged us a late fee on the next bill.they also change us extra on our bill cause we don't have at&t phone's .we tried to explain to them that at&t don't pick up down here. Our daughter that don't live here has at&t and her and her husbands phone's does not pick up here.we tried to explain that to them but they seem to want to still charge us anyways. You talk to someone they can't help you so they send you to someone else .we also had a lady to call us and tell us they was gonna cut our satellite off if we didn't Pat it by October the 6th.we always pay our bills and has never been late .we are on a fixed income and my husband is disabled .we only get his disability check on the 3rd but I always send the bills off that day .I don't appreciate it when they call and do that and charge you more than you needed to be .

What a sham these folks are at Direct TV. I was on hold and transferred around for more than 1 hour. When I finally got to the "right person"...they refused to help me. I could not remember a password and an account number for an account I haven't been affiliated with in more than a year. They even hung up on me after I repeatedly asked for how to reset the password. They filed a collection on me they should not have. This was confirmed on two separate phone calls last year that it was an "error" and should not have happened. Now, it's on my credit report and affecting my credit score. I thought a third phone call would resolve this. Not only are they poorly efficient when getting you to the right person in the first place, they are rude, have a super poor customer relations and have royally screwed up in regards to my account...they are wrongly affecting my life. What a joke...

Hello my name is Cody province husband of Amanda province I have been a customer with you people for ten plus years. I called 9/2617 to see if I could get our revivers hooked up to our wifi. Before I could even ask that question the lady drilled me with about 20 questions and told me I was lying. She asked what my relationship was to my wife I told her she asked what the last four of the credit card were that I just used to pay you people two days ago. She told me that was wrong too. Then she asked if I got e mail or paper for bills? I answered that one correctly as well but she said no your wrong. I have never been treated like that from you people in the ten years I've been a customer so I some one does not call me and fix this your loosing a 150 a month for good.

Cody province long term customer that was treated like a liar

I just moved and called to make an appointment for someone to come out and set up our tvs the first person I talked to told me it would be $99 and then $49 for the third box I wanted to add I decided not to do it because the guy told me we would be able to do it ourselves by following the guide online. We tried it and it didn't work so I called back in to make the appointment. The lady told me it would be free and $100 for adding a box so I went ahead and did it. Today the service guy showed up and asked what we wanted done so I told him we needed our equipment set up he said "uhh I thought this was a service call. I don't know what to tell you, you will have to call in and have someone else come out" and left. I called in and little did I know I would be transferred countless times and got absolutely no where and was told many different prices for adding a third box (I gave up on having someone come hook everything up because they told me it would be $200 not $100) ranging from $49-$150. Then a supervisor told me he was going to wave the $100 for the receiver because everything that had happened and of course when it came time for me to order it they went back on their word. Sooo after 4 hours of being on the phone not only did we figure out how to set up our own equipment we still don't have a third box added to our account. It's a very big possibility we will be switching to Dish! I have never witnessed such horrible customer service and do not trust DIRECTV.

We have been having issues with our receivers disconnecting from the Internet and being able to connect to the Internet at all for over four months now. I spoke to technical support again today and they told me that they are aware of the issue and they are working on it and do not have a date to when it may be corrected. I asked if there was anything else we could do because I have been paying for a service that doesn't fully work correctly for over 4 months now and it's still not working and I'm still paying for it. She said no because if they send a new receiver I'll still have the same issue cuz they all are having the issue. She started getting very rude with me when I tried to explain that I don't understand how that is fair that I'm paying months for a product and service that has not been working correctly. She rudely said to me if I'm looking for a discount she could look into that for me. As if I am actually looking to save money somewhere. No I would like to get the service that I am paying for and have been paying for. I'm not searching for a discount. She then told me I pay monthly for programming, not the receivers. Oh, ok, so I never gave you money for the SEVEN receivers I have? This is terrible customer service! To say "you have to be ok with your service not working correctly for months with no end in sight". I spoke to Victoria in Technicsl support who gave me a nice speech on how programs need to be rewritten etc. if I cared about that I'd be an IT specialist. What I do care about is paying for a service that doesn't do what it's supposed to for MONTHS. A temp down I'm ok with. But months? Come on! When I chose DirecTV it was for ALL their features. Not SOME of them. Victoria tried to tell me well most of your services work so it's ok. No it's not!