DirecTV
Reviews and Complaints

I was contacted by DirectTV call center (ph # [protected]) today asking if I was interested in DirectTV. We actually have been looking at different packages with internet. The man asked me if I had Dish (which I do), then he began telling me about a promotional package that DirectTV has. I'm not sure what happened next but the line got disconnected, so I hung up. He called me back asking if I was not interested in DirectTV since the line got disconnected (assuming that I hung up on him.) I told him that yes the line got disconnected but at this time, I am not interested. He then told me to go to hell. Well, now even if I was interested in switching, I would NOT switch to DirectTV because apparently they employ RUDE (!) personnel and I don't appreciate being told to go to hell!

Today is the 3rd day that no one has shown up to my house at my scheduled appt time. I have wasted 3 days waiting around for for DIrect TV to be installed over the past 6 weeks. I still have no cable service. I tried to talk to someone hire up and they basically tell you that no one can do anything for you. I have never had worse customer service or service in general from any other company in my life. They to you on the phone, they transfer you back to the original department you started with making you think they are trying to help you. I asked to speak with someone hire up and they basically say that no one can do anything for you. IT's been a month and a half since I've tried getting Direct tv installed and I still have no service. At&t has horrible customer service.

I called Directv to inquired about the sudden change to my scheduled service appointment. I had my appointment from 12 pm - 4 pm for Sept. 23rd.
Saturday the 23rd, I received a call that the technician was on route and would arrive from 10:20 am to 10:50 am for my scheduled service from 8 am - 12 pm. I tried to talk to the "lady" from customer service about it, however, she did not try to do much help by telling me that "it shows here that your appointment is from 8 am - to 12 pm Sr." "There is nothing we can do about it because we cannot contact the technician." Then, I asked her to transfer me to a manager or someone above her and she said NO, because "there's nothing anyone above me can do."
her name was Bernicia or Bernisha. She did not want to provide me with any information about her last name or employee id.
This sucks because Directv used to have a better customer service before AT&T took over.

On Sept 5th I called to make an appt to have a tech come out and install my continuing service to my new address. I specifically asked if there were going to be charges and when I had to pay them, I was informed that it usually is $49 but that would be waived since it was my first move. I agreed and scheduled the tech to come out Sept 21st 2017 8am-12pm. I called Sept 20th 2017 to ask what exactly was needed (boxes, remotes, cables, satellite) and was advised I only needed boxes and remotes. Never was advised about any fees. I received the installation on set date and on Sept 22nd 2017, i was charged $234.53. Causing me to be overdrafted and be negative, and have $0 to buy food for my children and gas to go to work. I called custoner service and spoke to Andrew who only told me it was a fee they chargge, I then asked to speak to a supervisor and was transferred to Becca. She explained a movers fee of $160 which I was never once made aware of or else I would have had the funds for the payment and avoid starving. I dont find this fair. I asked if I have to pay can the charge be reversed and I can pay it on Sept 29th 2017 ince I get paid, and was advised that takes 7+ days which means I have no money to support my family for 1 week. Is DirectTV supposed to feed me? Or pay for my gas to get to work? What am I supposed to do? Due to the incompetence or lack of training I have to suffer the consequences? I feel DirectTV needs to help me in resolving this issue. Please contact me regarding this matter. My name is Daisy Alvarez in Moreno Valley.

I called today 9/21/17 as my bill is due, needed to requested an extension the lady had a very heavy accent I could not understand her, when I asked her to say that again she started all over with what seemed to me as a prepared script...I tried to stop her to no avail...finally I did yell HELLO which did stop the scrip...but I guess my Hello did nothing to resolve the problem as she hung up. I called back as I had asked her to note that I would be paying the bill on 9/27...the next representative did not have any notation of my call just a few minutes prior. I just want to speak to someone that is not reading from a script that I can understand

I've called about a week ago the lady helping me up ran my credit and put me on hold until line was disconnected. Never got a call back regarding my info. I called back asking on an update or if I got approved and the lady told me I would Have to reapply so I asked if my credit would be ran again.. like really!? You guys have to run another credit check twice sorry but its kinda stupid how you guys have to when people are trying not to ruin there credit. Unhappy now I have to look somewhere else thx a lot

I am complaining because you all are in a deal with my local station KSLA saying my programing is going to be cancelled after tonight cause you can't reach an agreement. I do not want this to happen cause all the new programs are premiering next week and if you can't reach an agreement you will cancel our service. This is making me very mad, I have been a loyal customer of Direct TV for years and starting Monday I want to see all the new programs like Big Bang Theroy, Mom, and the new program Sheldon Cooper as a nine year old. I have been looking forward to all these programs and more all summer, and now you are saying I won't get to see them if you all don't reach an agreement tonight. That isn't fair to the veiwers like myself who pay your salary by being a customer; and I might add a loyal customer all these years. If this happens I will have to cancel my Direct TV so please reach an agreement if you still want my business, and I am sure others feel the same way.

We have lost a basic and important channel in Columbus, Ohio that we PAY for and can not receive due to a dispute of the "higher ups". Do you even think we could have been reimbursed for the inconvenience since it is on our channel line up? If that isn't bad enough, reception is poor and constantly (at least 15-20 times a day) receive message "lost satellite reception". Cost is too high for minimal service. Will be changing provider and will NOT return as future customer.

To Whom It May Concern:

The end of July or the first of August, I switched from Direct TV to Uverse. I was told to return the Direct TV stuff to the UPS store. Ups said they no longer did this and I would have to get a shipping carton from Direct TV and send it by US Mail. I have made this request three times from Direct TV. The carton has never come and I do not have a printer to print a label. I am still being charged for Direct TV Service. I need a carton to return equipment and a label. I have talked to three different customer service people to no avail. My tv service has been over $400.00 for the last several billing cycles. I would like a refund for the services I have not used and the carton and label so I can return the equipment ASAP. Thank you for your time and consideration in this matter.

Sincerely,

Barbara M Walsh
66 Lauray Lane
Camden SC 29020

[protected]@att.net

I'm really getting tired of being ripped off by Direct TV. I pay a monthly fee for having a recorder, yet now I can no longer fast forward during play back of ads and specific programs!

I'm paying to have this service, but now they're limiting me to what I can do? Most likely it's pressure from their advertisers so consumers are forced to watch their disruptive ads!

Businesses wouldn't allow a consumer to walk into their business and solicit for a service, yet consumers are expected to allow businesses to solicit via paid TV in the privacy of their homes! I don't pay for TV programming to be disrupted by 5 minutes worth of advertising! These businesses pay a fee for advertising on this service, yet consumers don't get paid a fee for allowing this crap into their private homes!

Its businesses like Direct TV who cater to corporate wishes rather than the consumers they serve. Once my contract is up, I'm changing my satellite service.

Never use a debit card with direct tv. If you have a dispute and cancel your debit card direct tv can still access your money. I happened to me in 2016.
Visa allows a feature called "account updater". When you cancel your card and direct tv tries to to debit the account, visa automatically updates a profile for direct tv with the new infomation without your approval and the bank says they are not responsible.

Now I have to to small claims court. And they wonder why 60 million american dropped tv services.

Since i started with direct tv they have been charging me different amount, i have to keep calling every single month to ask them why i grt over charge. I try to cancel but they will charge me too because its a contract, which i thought contract was goinf to be charge the same for the 2 years. If i knew i was going to be paying more with direct tv than dish i wouldnt have cancel Dish which i was paying much less and same amount for 2 years and much less problems.

Took the day off work was told the installer would be here between 11-4 by 3:45 i called and was transferred to technical support. They informed me the technician was in route. At 4:20 No one was here so I called again. I was told the technician was on site which he wasn't because no one was here. Tech support put me on hold for twenty minutes only to come back and tell me somehow my apt. Was cancelled yet couldn't tell me how. They informed me the next available day for someone to come out was two days from now Which meant i would have to take another day off work which I can't afford to do. I tried to cancel service all together and they keep hanging up on me. Wouldn't recommend them to anyone. Now since i cancelled my service with spectrum to switch I have no cable or Wi-Fi or house phone. THANKS FOR NOTHING DIRECT TV

I was quoted a price for the service I was ordering and after installation the price was much higher. I have had the service less than 24 hours and could not cancel, without a 480.00 fee. Speaking with a person I had asked if there were other charges, such as install, receiver and extra room. I was told they were waived. After the Install I was billed charged for the so called waived charges. Not a happy camper!

We moved our service and had to wait 6 days for a tech to come out. The tech told us we had no satallite signal. Keep in mind the prior owner had DirecTV and the tech was standing next to the existing satallite. We had to wait an additional 2 weeks for another tech to come out and check service. DirecTV sent the same tech. He refused to move around and try to get a signal as well as refusing to get the ladder off the truck to go up on our house to check for signal. Why would your company send the same appearing to be incompetent tech? We have been customers with you since 2007. I have called numerous times to speak to someone about this matter and have never received a return call as told by many customer service reps. Is there anyone that can simply pick up a phone and call a customer of 17 years? Gary Boykin [protected]

Earlier in August 2017, we called Directv to cancel service after 17 years. I was told by the first customer service rep that it would be disconnected by midnight and that in a few days we would receive return labels to return all equipment. Never happened.

About 2 weeks later, I called again to find out what happened, and another customer service rep informed me that it was never cancelled and that I was given wrong information because the equipment did not need to be returned, only the access cards. I informed her at this time, that we had just received the statement billing me for 8/24-9/13, and if I should go ahead and pay this bill even though service is being disconnected. She said to go ahead and pay it and Directv would give me a credit through a gift card or debit visa card. A few days later, I received the envelope to mail the access cards. This was probably end of August, early September. We received a gift card in the amount of $76.07.

Not too long ago, I got a bill from ATT telling us we owe money for the same amount of the bill I paid Directv ($139.43). They said that if I didn't pay the bill they will send me to collections. Under the same breath, she said I had a credit of $126.07 from Directv. I find it disturbing that ATT is billing me for something I already paid. They asked me to call Directv to get that credit processed, so I can mail them a check for $139.43. This is problem number 1.
Scam!

Problem number 2- Today, September 18th, I got another statement today, from Directv giving me the breakdown. Again, the billing period is for August 24-September 13, same as the one I got end of August. This bill is charging me for Obama's America ordered in September- Charged on 9/13/2017 and another movie named 5 year engagement, ordered 9/2017, charged on 9/13/2017. First of all, we haven't ordered any movies or documentaries from Directv in many years because we have other sources to watch movies. I can tell you that we are not even interested in Mr. Obama. Second of all, we had already returned the access cards, so how is it possible that we ordered these movies.? If Directv reviews our account in full, they will see that the only thing we have ordered in the last 6 years could have been UFC fights.
I request that Directv or ATT fix this issue and review the mess they have created with this billing. One of the reasons why I left Directv is because of these issues, scams, and double dipping. ATT has done this in the past, and will not do business with them if I can avoid it.

I appreciate a response and a fix to this problem.

Frances Vega
[protected]@comcast.net

Thank you.

We are a Direct TV customer and pay for the highest tier of service. We no longer can get NBC. The station sends you to a website which reveals a "promise" that they will always have local stations... except of course if they don't due to the provider. They go on to state that not many people watch local stations anyways. THIS IS NOT TRUE. This outage is all anyone is talking about as we can't get Monday night football... Ellen!... Dr. Oz... the Today Show... how about all the GREAT shows coming NEXT WEEK! They say a good solution is to go buy rabbit ears and you'll be able to get it. Ok... I have 6 TVs. Some are not smart tvs. I am NOT putting 6 sets of rabbit ears on my tvs AND paying what I pay for satellite TV! I already can't watch anything every single time it RAINS as the satellite goes out! They are not giving ME a credit because I can't watch my shows! When you call... the operators act like they have no information and have no idea what I'm so upset about. I want to switch... just not exactly sure WHO to switch to. I am so very frustrated and feel like there is NO ONE to help on this matter. Who knows if they are REALLY working on this and who is being the unreasonable one. I also can't believe NBC is allowing us all to be blocked? Don't they WANT people watching?

We were moving across country and decided that we were going to cancel our service due to cheaper options on the market. DirecTV rep offered us the movers deal with 2 options: receive $10 off for the next 3 months or receive NFL Sunday ticket (NFL ST) for free. We chose NFL ST. Football season has kicked off and tried to access the Sunday ticket channels and told us that we had to pay to gain access. We were quite confused as we were promised NFL ST free of charge for moving. We called customer service who transferred us to Movers department. Movers department told us that they didn't know why we were transferred to them as this was a customer service issue. So, they transferred us back to customer service. In the meantime, we are also in talk with another DirecTV rep on the website through online chat. Louisa G, was our rep online who again told us that was a movers department issue as they were just the billing department and didn't have access to that particular offer and provides us with another movers department phone number. Now remember, we are still on hold with customer service during this time.. after 30 minutes on hold, they hang up on us. So, we call the phone number that Louisa has provided to get the SAME INFORMATION! We explain that we have been through this with 3 other reps and she transfers us to the special accounts department. We have to then explain our situation yet again and ask for them to pull the record for confirmation. The rep explained that she pulled the record and found no evidence of such promise. She said that there was nothing she could do but we could add the package for an additional $46 a month. Hmm, absolutely not as we were promised it for free with our movers deal. The rep tells us that she will call her supervisor to resolve this matter. We were placed on hold for 45 MINUTES and then the line goes dead. That's right! A second rep has hung up on us after all of this. So, we call back because this is NOT how you do business. We tell our story all over again to another special accounts rep. Have you kept count of how many reps we have talked to during this whole ordeal? If you guessed 4, you are correct! We then get the exact same answer. There is nothing they can do but for us to pay for the package. Outrageous! We told them we wanted to cancel our service immediately. We were placed on hold and transferred one more time. The last rep we spoke to, without hesitation, stated that it is indeed in our account notes that we are to receive NFL ST free of charge. After multiple complaints, speaking with 5 different reps and 2 hang ups later... We resolved an issue that shouldn't have been an issue in the first place! DirecTV will become a moot point if they keep treating their customers like this. There are too many options in today's market. MOVERS BEWARE! If you are promised something in return for cancelling, get the rep's name immediately and never give up on what you are promised. DirecTV, from a frustrated customer, get your act together!

My husband signed up for @DIRECTVService and was told there would be a $19 charge. They took $597.50 out of our account! No one authorized this, which means they stole $597.50 from us! We spent an hour on the phone and were hung up on twice while being "transferred." 3-5 days to get this money back is completely unacceptable. We are going to have checks bounce because of this. Who can afford for almost $600 to come out of an account and not returned for 3-5 days? This is horrible!
Maybe the FCC can help us.

We have lost the ability to access local weather on demand using the red button or active button. This was one of the features that brought us to you. I am 88 yrs old and I live rural. This is an important connection for me. I want you to please replace it or come up with an alternative. I have been with you for 8+yrs and I am getting less for more!
Thank you for your prompt attention to this matter.
Marian L Griggs