DirecTV
Reviews and Complaints

I signed up for new service on 9/8/17. I scheduled the installation on 9/15/17 from 8am-12pm. I receive a recording on 9/14/17 at 6pm advising me of my appointment and if I need to reschedule call [protected] or do nothing. The 15th comes around and im waiting. Receive another recording at 10:51 am saying the technician will arrive 11:20-11:50. Cool. But then the tech didn't show. Called Direct TV. I was transferred 3x before I received an answer. I was told that I have a previous bill and they couldn't complete the order. WTF! I was then told the Verifications Dept should have called me. Well they didnt! They wasted 4 hours of my time when this could have been handled on 9/8/17! Or any other day because I called to upgrade my service on 9/13/17! So unorganized! Terrible company! I will NEVER use them or AT&T!

Directv has no regard for their loyal customers. I am livid and stuck in a contract that I would like to burn. They only give you the run around and never make sure you are satisfied as they state they do. Half the time the things that are said are NEVER noted on the account. It is all OVER the internet about a refund do to the delay in the UFC fight and to contact your service provider which I did 7 times to be told NO! After being told it was going to be refunded by a Rep name Hazel. DO NOT use Directv, when my contract is up I am DONE! I have been with them years starting out at $80-90 a month now it is $111 and NO changes! AGAIN, I AM DONE with Directv.

It is ridiculous that this WTHR issue in the Indianapolis area has not been resolved. We pay for DVR service that we cannot use with a channel we watch the most of! We realize we can get the channel for "free" with an antenna, but buying an antenna for each TV in the house is not "free" nor practical! Get this resolved ASAP or we will be going elsewhere for our programming. This is terrible business for loyal customers of 20 plus years.

I am a long time customer of AT&T and a stockholder in AT&T. Service has always been great, however I cannot say that for Direct TV. It has been a nightmare. While visiting an AT&T store in New Hampshire I was told about the benefits of Combining with Direct TV. I signed up in that store, and the only thing the sales clerk could not do was schedule an Installation time 07/13/2017 7/15/2017. The assigned account # [protected]. After two days of not hearing anything I called the AT&T store near the Installation address. They could find nothing of account # [protected]. I proceeded to go to the store in Williamsport PA and spent an hour and a half in the process. We cancelled the old account #[protected] and opened a new one #[protected]. Again we had difficulty scheduling the installation. After 3 days an installed near my home called and the next day did the Installation 7/18/2017. Since then I have been trying to get my billing consolidated so that I can stream to my computer. After many calls, starting through AT&T, to Direct TV, the problem has not been resolved. Several of the people from Direct TV promised to call me back-never happened. I have yet to see a bill from Direct TV. The call center for the Direct TV Is the worse I have ever had to deal with. Most of the people have a very poor understanding of the English language. My Next complaint will be to the Chairman of AT&T as not only a customer, but a stock holder.

I bought the fight on 8/26/17 and had multiple problems with my service. My noise became distorted several times and also my screen went completely black during the fight. I contacted DIRECTV on Monday 8/28 by chat and explained to the agent what happened. The agent was forwarding me to billing to get my bill adjusted and we got disconnected. I started another chat with a different Rep a few minutes later and they stated they can't help me even though someone else was willing to help me. I asked to speak to a supervisor and they said there wasn't one available, someone will call me back in 3-5 days. A week later and no return phone call, I started another chat on 9/4. The person I spoke with was rude and said they couldn't help. Finally they had a Supervisor call me back after about 20 minutes of going back and forth. The Supervisor (which I had a hard time understanding and I work for 2 foreign doctors) wasn't helpful at all either and said they will have someone from recovery contact me. More than a week later and no phone call, I am contacting you all this way since I am getting the run around. I did have someone from DIRECTV come out on 9/2 to check my service and he said everything was hooked up ok except they have my satellite facing trees which he didn't correct. He also stated that there have been multiple complaints about the fight. I have done everything in my end as far as paying my bill, having a tech come out and contacting you all but DIRECTV doesn't want to show any ownership on their crappy service. I have been an ATT customer for over 20 years with my cellphone and I also have my internet with you all and I'm extremely unhappy and really considering switching all my services to another carrier, contacting the BBB and also using social media as a platform to discuss the horrible service I have received. The word of mouth is powerful and I will definitely talk about my horrible experience to everyone I know if this situation is not handled soon. It's been way too long and their are way too many other companies/ways to watch cable now without needing DIRECTV

I had an issue with no display on my TV several months ago. The technician came out took out my HD receiver, fixed the display but did not replace my HD receiver because he did not have one in the truck. He installed a Standard receiver with no HD picture. I finally called Directv back to change my receiver back to my original equipment, the HD receiver. Now that I installed it myself on Sunday, 9/10 I received an email from Direct Tv informing me I am now under a 12 month contract for the equipment I originally had. Should I call the FTC, FCC or BBB about this unfair practice? Also I have the extended warranty plan with DirectV and have been a customer with Premium channels for 10 years.

I have AT&T phone and DSL still and I called to cancel my DirecTV service after paying my last bill online, immediately after paying the bill. They never cut off the TV service and the next day I got a call from DirecTV on my answering machine and I never checked what it had to say; I deleted it and walked out. A few days later the TV service was still playing so I called again and talked to about 3 different people. We have no record of you cancelling they said...I talked to a lady about cancelling a few days earlier...minutes after paying my bill! I said the first thing when I got on the phone a recording came up that all calls are recorded for quality. I told each of them what happened...I paid my bill in full and then cancelled. Is it my fault that action did not take place as directed? Each said we don't have record of it. Check the recording if your worker failed to do her job. Now they say it will go up for collection...$70.19 now and $50+ then...I PAID AND CANCELLED! They ran the service for 5-7 days before I called back to see why it was still running...I expected the service to go off immediately. The 2nd time it took a full day for the service to go off. When I clear this crap up...I'll dump AT&T too. Today I call DirecTV and hold for 30 minutes. I talk to a lady and she says her supervisor will say the same...I say let me talk to a supervisor and the lady tells me. I see where you called to cancel. I figure now I have someone that is doing her job. I tell her I started with DirectV in the 1990's and I put the first 3 dishes up myself...that I bought from Circuit City. I told her this house and this phone have been with BellSouth/AT&T since 1960. She says hold on I'll check on something. Music then comes on and I'd no longer talking to that Supervisor that I thought was going to help; the lady who said I see where you called to cancel...I'm back a square one, talking to the first line of defense. I tell that lady I just spent 10 minutes with a supervisor and she told me to hold on...I need to do something and I was transferred to her. She says...do you want to speak to a supervisor? I say yes, the same one I was dealing with for 10 minutes. She says just a minute...and 30 seconds later I have a dial tone. CROOKED AT&T and DIRECTV! I'll see them in court before I pay a penny. Of course they figure if I keep on I'll owe $100 and it will screw up my 9+ credit rating. Guess what...the service was in my deceased father's name.

I was promised a gift card I never received, my bill was a
ways more that the agreed upon price, every month it jever wemt down, even if I made 2 pay, emts. Lastly, I received a bill that showed zero balance due, and then a separate one from att that showed 200 plus due. Now there's an early termination fee and being sent for collection s. Bad business, and not fair to trick people this way

Hello, I'm a directv subscriber and have been for years.I pay my bill on the first every month from $200.00 to $250.00 every month.Well this month I was a little short $60.00 to be exact so I called and talked to a representative and told them that I'll catch it up next month they said that won't be a problem there may be a small late fee but no service interruption over $60.00.So this morning 4 days later from speaking to a directv rep. I turned my tv on to see my service IS interrupted.I'm seriously thinking of switching my service to dish network..

I am seriously upset that we cannot access NBC...we pay for NFL ticket and cannot even watch all of the games. Trust me, you are going to loose much business if you cannot settle with WTHR...I watch a lot of NBC...couldn't even watch the end of Americas Got Talent...this WAS NOT the deal I made! I do not care what the issue is between this company and WTHR, but it needs resolved quickly! Julie Mizner!

on 9/7/2012 a tech came to my house for a service call after a storm blew through. After he left I received 2 emails from direct tv saying thank you for signing up for our protection plan and that my electronic signature had been received. I never even spoke to the teck about a protection plan or sign anything.

From:
DIRECTV
To:
barbiewidner
Date:
Fri, Sep 8, 2017 8:03 am
Account #: [protected]

Dear BARBARA,

This email is to confirm that your work order has been completed as requested. Please retain a copy of this email for your records.

 

WORK ORDER DETAILS

 
Type
 

 
Service
 

 
Activity Number
 

 
1-2P67SO0G
 

 
Appt. Start Date
 

 
09/07/2017 8:00:00 AM
 

 
Technician ID
 

 
MBTX040925
 

 

I agree to the rates and conditions for the Protection Plan as outlined below and understand this is an optional service offered by ATT. 1) I am enrolling in Protection Plan for $7.99/month that automatically renews on a month-to-month basis and may be cancelled at any time. 2) Your coverage and billing begin in one month.
Work Order Completion: I authorize the installation of a DIRECTV® System at the address referenced above. I understand that the DIRECTV System may need to be attached to the building, and the drilling of holes and running of cable are part of this installation. In no event shall either DIRECTV or the installer have any obligation to remove any part of the DIRECTV System, including all cabling, or accept any liability whatsoever for violation of my lease/rental agreement, if applicable. I also acknowledge the DIRECTV System has been installed to my satisfaction.

Your acceptance signature was captured on 09/07/2017 07:53:59

Thank you for your continued business.

Sincerely,

DIRECTV

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My name is Mrs. Henry I called yesterday around 11am to ask about my bill and I had a really rude representative. I have an account which is under my husband and my name, when she asked the name in which the name was I provided it and she kept saying no. Then she asked for account number and I provided it and she says that it was incorrect at that moment I told her that I was going to get my glasses. At that moment she told me that I needed new glasses. That was really unprofessional of her. I asked her to transfer me to a supervisor. I have been with direct tv since 1998 for me to be treated this way. I was able to receive help later on with Tiffany which she provided excellent assistance. I know that all calls are recorded and will like for this issue to be investigated.

I ordered new service to be installed at my new home the other day. I had scheduled the installation for today. The appointment was set for between 12pm-4pm. I received 3 automated calls @ 10:30am reminder of appointment @ 1:00pm to let me know they haven't forgotten about me and the technician would be here by the 4pm deadline and again @ 3:15 to let me know that the technician was running behind and would be here by 4:15-4:25pm which turned out to be a complete NO SHOW! Then at 6:00pm I contacted a customer service rep to find out where this technician was.. she tells me that the technician is no longer available because 5:00pm is quitting time! SO I GUESS WE JUST LEAVE CUSTOMERS HANGING RIGHT? unbelievable! Then! On the same call with that same CS rep, when I questioned why on the App under "track my appointment" does it say the technician is ON SITE? She proceeds to inform me that the installation center supervisor went on and marked the technician "on site" at 4:15pm because the supervisor DID NOT WANT IT SHOWING AS LATE!?!? YOU HAVE TO BE KIDDING ME, RIGHT? Is this how DIRECTV does business? This is just OUTRIGHT unprofessional in every way possible! Then, I've called and requested a supervisor to contact me ASAP tonight and promised by 2 separate reps that I would be contacted by a supervisor. Once again! DIRECTV failed to take care of a customer. Then at 9:00pm I called back to the CS 1800 number and this CS Rep named Elliot makes ZERO attempts to put me on with a supervisor and then tells me that the best he can do is reschedule the appointment for the 1st available day which wasn't until NEXT THURSDAY 9/14! Then when I DECLINED that because is that's completely OUTRAGEOUS to make me have to WAIT an additional week, he replies to me, to take or cancel your order! Then he hangs up on me! I seriously can NOT BELIEVE the complete LACK OF CUSTOMER SERVICE with DIRECTV. I'm giving your company less than 24 hours to MAKE THIS RIGHT or I will take my money and business ELSEWHERE to a company that WANTS me as a customer and will TREAT ME with a little respect! Good Night!
John C.

I moved to a new state this year and decided to go with DirecTV. The sales person lied.. about almost everything! We were told our equipment would be free... Yet my package is $65 and somehow my bill is $300+! Then my husband calls cust Serv and gets hung up on.. I call 4 times and they told me the 4th time that I already spoke to a supervisor! No. I asked for one Everytime I called and never did I actually get to talk to one. Now it's a "billing issue" that is somehow my problem to solve not theirs. This is the worst service I have ever had!

I been having issue after issue with Direct TV. I been a faithful customer for a 1 year in half. When I enroll to their service the Rep promised me a $500.00 Visa. A few months ago when I remembered I never received the $500.00. I called them and mentioned my $500.00 and they said you never send paper work to receive your gift. I told the Rep no one ever mentioned that to me during the enrollment. During the enrollment the Rep said you will received your $500.00 in the mail. I requested for them to review the call and they said they were going to contact me back it’s been over a year and still have not heard. This past July I notice charges in my account that I never requested I called Direct TV right away. They said I requested the Stars Movie Package I said no I never did. I was very upset they made the changes on my account and told me they were going to investigate. A few days later I reach out to them for an update and they said they were still investigating. I said wow and mentioned my $500.00 again and the Rep said Direct TV is still investigating regarding the Visa.
I just came back from a vacation and noticed my account was past due with late charges. I called them this morning asking why is this happening since I have Auto Pay. My card did not go through and I know it’s not true because all my payments got process. I never received calls or emails to notify me. They waited for my bill to get higher to contact me. I'm beyond disappointed with Direct TV. Poor follow up and customer service.

Account #[protected]
I called on 9/5/17 to Cancel/Close my Directv account. I've been with Directv since 2012, so, I'm not on a contract.
I'm cutting-the-cord and did not require DirecTV's services anymore.
At approx. 4:45-pm, I was put into contact with Ashley in Loyalty. Short-of-the-long, she convinced me to stay with Directv with a very nice counter-offer, however, it entailed a 1-year contract. Besides being extremely over-priced, one of the big issues I have with your company is the constant shifting of dollar amounts, never having a constant amount month-to-month. It seems I have to call Customer Retention every month or so just to try to take advantage of some type of discount. I told Ashley if Directv EVER shifts the amounts higher, I'm done with you. I want a comparably priced plan to that of cutting-the-cord, using Netflix and Sling.
So, Ashley convinced me but I was still apprehensive. She informed me the cancellation penalty is $240, prorated over the 12-month contract at $20 per month.
I'm not thrilled but am willing to give it a chance.
She passes me to Stephanie in the Verification dept. to verify, as a 3rd-party, the deal just made.
Stephanie repeated the same things Ashley stated except for one - the cancellation fee. Stephanie informed me its $300, not $240.
I went back'n'forth with Stephanie and tried to tell her I was told $240. She stated I was wrong and the cost was $300.
There ya' go!
DirecTV is doing it again, and I haven't gotten off the freakin' phone nor completed the dang deal!
WTF!
You people screwed me over before closing the deal?
Needless to say, I've had it. I told Stephanie deal is off. Pass me back to someone so that I can simply Close the account and get rid-of y'all.
By now, its approx. 5:30-pm. About an hour to simply Cancel the account due to the crap just handed-out to me from your employees.
Basically, your company has a communication disconnect/gap regarding policies.
You "almost" had me but you screwed-up.
So, I have to give the sob-story to another CSR. This CSR states the cancellation fee is $240, not $300. Oh well, not well trained people if one says $300 and the other $240.
I told him forget it, I've got to go, so, just cancel the da#n account. Directv has wasted my time.
He asked if I could hold-on while you went to obtain a supervisor. I told him 2-3 minutes then I'm gone.
10-minutes later, nothing.
I hung up. Worthless.
5:45-pm. An hour wasted with nothing to show.
I took care-of my chores and was ready to head-out when I decided to call and try to Cancel.
Approx. 6:10-pm, the CSR tried to keep me with Directv but I was done. She ordered the Cancellation which is scheduled.

DirecTV needs internal training and centralized communications to keep employees up-to-date and in-sync with policies.
I almost stayed with DirecTV, however, when verification quoted the higher amount, I knew DirecTV was going to ream-me down the road.
DirecTV is untrustworthy and cannot be trusted, even while in-process of closing a deal.

Would I consider coming back to DirecTV?
It will take a helluva deal, with NO contractual agreement, to get me back. I'm back down to less than $40/month for the things I'll be watching, better than DirecTV Now.

I am being billed by directtv for $110.21
I do not owe this the last girl I talked to said it was for something that happened in
April she did not specify the year
If it was 2016 I was current on my bill for april may june july
At tel # [protected] living
In august the 15 baton rouge flood hit
My direct tv was suspended
If she is talking about april 2017 that was 10 months later
After the flood

I have spent 4 days talked to 17 people waited in line 9 hours for supervisor one day - and 2 hours today. Everyone says something different
I have been with att for over 30 years and have been an excellent customer

I want to get a hotspot however until this bogus charge is off my account I cannot get my hot spot

Please please take this off my account this fantum
$110.21 today 9-5-2017
Or tell me exactly what it is for

I am a flood victim and have had not directv at my flooded house since
Aug 15, 2016

Please tell me you did took this off my bill today 9.5.2017
[protected]@bellsouth.net

So that I can order my velocity

Or you can call and tell me [protected] my account #

called on August 16th to get my my DirecTV service moved from 126 North 9th Avenue in Brighton Colorado too 9751 East 113th Avenue, and Henderson Colorado 80640. So far I've had at least eight orders written on this. 3 installer technicians come out each one of them having a different reason why they could not put in the service. It's sad to say that is costing you an awful lot of money to keep having people come out and not do anything. One service tech even drove down the block after he talked with me and was driving away. Another service tech said he would be back and never showed up the third service tech said he would be back and never came back and I had to call back in to change the due date again which she had already told me that he had changed. I'm really concerned that your service is not very good good for your business. Look at the money and time you've wasted I'm trying to get one person service in. Everytime I call in I get someone new and they start all over again in the order does the same thing again they can't seem to get it right and can't seem to get it going. Each time I call and extend it out another week to two weeks. Please help me because I can't seem to get it in. Phone number that is on my account is [protected]. This is been going on for almost three and a half weeks it's about time that someone steps up and gets my service move or I will force me to go to another service where I can least get my my TV moved. This is very very poor service.. I have never seen anybody try and get out of doing a job in my entire life as bad as this has been is this if this is the way your services I feel sorry for you Maybe why people are going to different are going to different satellite services. It shouldn't be that hard mount a disc on the side and set it up. Please let me know what you would like to do I was supposed to have the sales the person come back Wednesday. But they moved the supposedly moved it on another week. I can't see why it is so hard to put this in I'm just so dumbfounded by this. Please advise me.

The operater (John) told me someone would come install my service today. I spent the entire day waiting on the problem to be corrected. I ended up with bad customer service and a change of heart about giving my hard earned money to directv. I cancelled everything because they were inconsiderate due to their mix up. Ridiculous service! I was transferred to every department twice. I spoke to more than 7 operators. The installer was more than willing to come install the satellite but it took more than 5 hours on the phone with everyone. My email stated my service would be installed sept 2 not sept 10. I had wifi installed the other day and it was the correct address given to them. I don't know how directv missed that address. This has been so frustrating that my blood pressure has been elevated because of the stress with the directv/att lack of service.

Shame, Shame on Direct TV and their customer service. I am writing this concern because of several correspondences I've had with Direct TV. I received the NFL Sunday Ticket package last year for free because I switched to Direct TV. I have been with Direct TV's partner ATT for many years. On August 1, 2017 I called Direct TV to inquire about purchasing the NFL Sunday Ticket again and after a lengthy conversation with the representative he stated since I was a loyal customer, he will give me the package for free again this year. I called again on August 31st because I notice Direct TV billed me for the NFL package. I spoke with customer service member Lyn and supervisor Aubrion M. who both told me I was not issued the package for free. I expressed my concern why your representative misled me and lied to me of my offer. They could identify my correspondence on August 1st, but could not identify the representative or the contents of conversation. I have already scheduled some Sunday football get-togethers, which will now be canceled. The supervisors were not in any position to resolve the concern and only expressed the talking points expressed by your company. I was patronized and was not satisfied with how your employees handled the situation. In my frustration, I requested the package be immediately deleted from my account. The supervisor offered a $50 discount on my current bill and to delete the package from my bill. Today, I had to call ATT/Direct TV again to express the supervisor only subtracted the $50 from the bill, which still had the amount owed for the Sunday package. The incompetence and poor customer service I received, along being misled was very upsetting and I will probably be looking for another company soon. It is a shame that an always very loyal customer to companies was misled. I believe training for your representatives is needed, with an emphasis of resolving customer's needs.

Sincerely,
Soon to be former-loyal customer
Henry Straub
[protected]@sdccd.edu
[protected]
Account #[protected]