DirecTV
Reviews and Complaints

We have been having Direct TV since 1996 they started off great. Then 1997 they started takeing away channels and we were still paying for those channels we were unhappy because they were the only company in the area that would serve us. Then 2008 our dish got messed up by a hurricane. So they sent us a new dish and they sent two guys to install it .The guys that Direct TV sent to install dish did not know what they were doing and I was stuck installing it myself. After I installed it myself Direct TV took more channel away from us and we were paying 67 dollars a month for 78 channels that was really unfair so we switched to Dish network . The guy Dish network sent knew what he was doing unlike those two clowns from Direct TV. When I canceled the man I talked to said nothing about a early cancelation fee. Then a month lather I got a bill for 195 dollars. I was unhappy because that man told me bold face lie. Then I called Direct TV they had the nerve to say they told me about the early cancelation fee. Then I said I will not pay early cancelation fee. Then I sent the manger a email about it . then today they harrising me about the early cancelation fee. Do not do business with these baffoons.

I canceled my account with DirecTV in May 2009, paid the early termination fee (Signed a 1 year contract, they said it was 2) and the last month's bill and sent my receivers back with their return kit. A $165 charge appeared on the next bill saying it was for the receivers. I called and was told that once the receivers were entered into the system that charge would drop off. This continued for the next 2 billing cycles and then I stopped receiving communication from DirecTV. I though the receivers had finally been entered into the system as returned and my account was now clear.

Apparently, this was not the case. I received a call from a debt collection agency on August 18 to collect an amount of $165. The collector was not able to understand what the charge was for and sought the advice of her supervisor. The supervisor was equally as confused and I was placed on a conference call with the collector and a DirecTV representative. The DirecTV representative verified that my receivers had been returned and were entered into the system as returned. The charge on my bill was the result o a system glitch that had allegedly been paying customers upon receipt of their receivers instead of crediting their accounts. Basically what she was saying was that DirecTV had deposited $165 into my account mistakenly without approval and would now like that money back.

Is anybody experiencing this? I cannot find this credit that was supposed to have gone to my checking account through my debit card. Also, I cannot think of any reason DirecTV would send this to collections instead of trying to explain their mistake to me. Even when they know they are in the wrong and made a mistake, the customer service is still horrible!

Check out my complete conversaton with directtv via the bbb. I reported them to the bbb and ftc, but they don't help at all. Still, file with them to help a one day class action suit. Lawyers suck too! Here is a world class "dude you are so wrong you're busted" case and not one of them wants to touch it.

Bbb complaint id: [protected]

Complaint classification:

Complaint description - posted 7/23/2009 9:42:55 am

Signed up for directtv in 3/08. Original account was #[protected]. Somewhere it was changed to #[protected]. Billing problems from the very beginning. Wrong receivers, the wrong programming, and their installer destroying house. 2 attempts to set up service. And when they did, 1st invoice had problems. Since 1st invoice took over 30 days to receive and find the problem, they wouldn’t allow me to cancel without an early cancellation fee of $400. Directtv gives 30 days to try out, but you receive invoice over 30 days later with problems it’s too late. You are stuck. After 1 year of problems I was fed up and canceled 3/09. Cancellation fee was now $200. Their rep jacob #238985 saved the account. He promised a fixed rate $51.38, via account credits and rebate. Stated no payments for 2 months due to the credits being issued. He remained on the phone until online rebate done to ensure everything was correct and would remain. He gave his rep# to refer to if, by chance, any problems occurred they could see his notes. Every month since then, more billing problems. Gave up and cancelled after receiving a 07/09 statement for $71.70. By the way 04/09:$67.39, 05/09:$190.28, 06/09:$41.68. The erratic rates continued even though we made payments of $41.38 during the months we were not suppose to have any charges. Now they have charged my visa $168.60 for canceling, and kept the payments for the 2 months that were suppose to be free. No rebates, no credits.

Complaint summary

Constantly lied to about credits to be received and corrected billing invoices. Unauthorized charges to visa, no credits applied to account.

Resolution sought

Something should be done to stop their & ldquo;bait and switch” tactics, and their constant lying to the customer. I asked every rep in the account cancellation departments to refer to the blurp at the beginning of the call that states, & ldquo;this call may be recorded for quality assurance. & rdquo; and challenge them to review the calls and see what I was promised by their reps and what I received every month. I was told that could not be done. I want the funds taken from my credit card replaced.
Additional information

Date problem first occurred: 4/1/2008
Product or service: very bad service. Reps/directv never follow through with promises
Model name or number: choice extra package
Date purchased: 3/9/2008
Order number:
Amount in dispute: $0.00

Company's response
Company's initial response - posted 08/05/2009
We regret to hear of any misunderstanding. Phone calls to directv are recorded at random for quality assurance purposes only. The calls in question are not available. We regret to hear of your technical difficulties and service experience with the local office we contract in your region. Directv makes every effort to train and dispatch qualified technicians that will both provide professional and courteous service, but also reflect a high standard in installation and technical ability. It is unfortunate that your experience did not exemplify these quality standards. The order associated with account [protected] only included two standard receivers. When you changed your order to include a dvr you were provided a new account number ([protected]). You received showtime unlimited® free for 12 months and the dvr free (Normally $99). You also qualified to receive $18 off for 12 months after submitting a rebate. Our customer service made a business decision to provide you with an additional $10 off for 12 months beginning on your april, 2008 statement. We have confirmed you received all of the offered credits. When your discounts ended, you contacted our customer service and disconnected your directv account. Since you ended your programming before the end of the 24-month agreement, you were charged an early cancellation fee. After disconnection, you were contacted by the representative you mentioned in your complaint. You were offered a one-time $100 credit and $21 off for 12 months to reactivate. You were required to submit a rebate for the $21 off and the $100 was issued instantly. The early cancellation fee was reversed. On july 3, 2009, you contacted our customer service to state you had submitted the rebate but the credits had not begun. Your information was forwarded to our back office to be corrected. Unfortunately, you disconnected your directv account before we had an opportunity to correct the rebate. You disconnected before completing your original 24-month programming offer. As a result, you have been charged a valid early cancellation fee. You have a credit card on file from a previous transaction. The directv customer agreement and back of the monthly statement advises our customers by providing a credit card they authorize us to apply this method of payment to satisfy any and all amounts due upon cancellation. Regrettably, we would be unable to refund the final payment. Thank you for the opportunity to address your directv concerns. Respectfully, directv office of the president
Initial response summary
Regrettably, we would be unable to refund the final payment.

Consumer's rebuttal
Consumer's rebuttal - posted 08/07/2009
This is where you are in error. The initial account was never set up for 2 receivers from you. It was set up for 1 dvr and a 2nd receiver that I own. Your cs dept changed the setup on their own. Your serviceman didn't have the correct equipment or plan. The free movie chanels were irrelavent because we never watched them, and when they ended we had to contact you to remove the charges you applied. We canceled at 1 year because of the constant problems we had with your billing and cs dept during the first year. We were constantly promised a service at a contract price but never given it, shown by credits you gave for services we never had, to get the price you quoted us. The rebates and credits your recovery dept gave us were also deceptive. We had to call every month to correct the invoice and a subsequent corrected one was mailed, only to have the next months' duplicated in error. I spoke every month to your reps, yet you say only in july I called. I spoke with one rep for 45mins only to have 2 brief comments applied for review. You admit an apology for your reps actions/bad service, but fail to correct them and want me to pay for it. Again I say review the recorded calls and credit

Company's final response
Company's final response - posted 08/13/2009
On behalf of directv, we want to thank you for taking the time to write in and share with us your thoughts. After further review of your billing, you received over $600 in programming discounts within a 12 month period. As a consumer, it is your responsibility to research our programming, equipment, and service agreement prior to acquiring our equipment and service. While the billing issues you have mentioned are unfortunate, this would not nullify your service agreement. You cancelled your account prior to fulfilling your 24 month service agreement; therefore, you were charged a valid early cancellation fee. Your final payment of $168.60 was processed on july 10, 2009. No credit or refund will be given. Please accept this as our final answer. Sincerely, directv office of the president

At&t advertises on radio & tv a bundle of services for about $124/mo. Sounded good. I called placed my order. Next thing I know direct tv shows up and that’s when I found out direct tv must contract out to at&t. Anyway, the technician hooked up 2 receivers in my apartment and a satellite on my roof..

So now I am waiting for my cell phone and internet. My cell phone comes about a week later along with a modem that I am supposed to install myself. I was supposed to be able to connect to the internet without a landline but the modem instructions did not have instructions for that type of installation.

I call at&t and spend several hours speaking to employees that are supposed to be able to assist me. I got transferred to several different departments. Finally I spoke with someone who set me an appointment to have someone come out and hook me up. The day of the appointment came and went. No one showed up and no one called. Therefore I never got internet and decided the customer service was more than I could tolerate. No one seemed to have a clue as to what to do to assist me. Automated service just takes you on a total circle jerk. So, I decide I am canceling asap.

I contacted at&t before my 30 days which I was told I could do if I wasn’t happy in any way. At&t said they would send me out the necessary items so I could send back equipment. I waited & waited, maybe a week and a half. But in the mean time I am getting calls from collections stating I need to send direct tv $100+ asap & that I would also be charged a early termination fee. I told the person I had cancelled before the 30 days.

I was told when I agreed on the phone if I had any problems or wanted to cancel just to contact at&t and they would take care of it. At&t is who I place the order with and at&t that told me what to do.

No one told me to contact direct tv separately. I ordered a bundle to combine everything. I was made to believe it was an actual bundle.

I tried talking to direct tv again regarding this issue. The woman tells me I need to disconnect my service if I want to cancel. What? Isn’t that already done? They cut off my service shortly after I contacted at&t to cancel. Ok great, whatever I don’t want your service, I already cancelled (I thought) disconnect me and lets be done with all this nonsense. The woman tells me if I disconnect I will be charged almost $500. I told her no, I am not paying. She said she had my credit card and that they would take it out of my account today. Threatening to take money I am not authorizing them to take. We went back and forth. She was trying to bully me into paying or accepting the fact that they would just take me money whether I liked it or not. I was wasting my time with this woman as I did each time I spoke with them when they called to collect. So, I hung up and called my bank. The phone banker said I would have to cancel my checking account or they could take the money just like the lady said. So I had to cancel my checking account along with my check card.

So, now it is going to show up on my credit report as a debt. I do not know what to do to resolve this.

I am sure this is happening to many people. I feel it is a scam which happens too often. The company advertises something which sounds great but what you get is a whole different story and you try to cancel as you are told and they try to get your money & I am sure many people just pay it because like me they don’t know what to do. .

I am sure they know that this will happen a lot but they don’t care because it is making them millions.

Whatever happened to honest companies offering their services without trying to trick the customer?

Debbie cook
Torrance, ca
[protected]

How sad is the state of consumer-corporation affairs that DirecTV boasts to have the #1 customer service rating for x number of years in a row! I have been a DirecTV customer 1 1/2 years into a 2 year package agreement. During that time, I have made no less than 30 phone calls to DirecTV on numerous TV and customer service issues. They took over 1 1/2 months just figuring out how to set-up an install date to come and get us started! That should have been a hint that DirecTV sucks donkey balls but I gave them a fair chance to live up to their advertising claims. Suffice to say, I believe that DirecTV is one of the most morally bankrupt and incompetently run companies I have had the misfortune to come across. I have wasted hours of time on the telephone waiting to get someone to fix a problem with our service and 9 times out of 10, they end up screwing it up and requiring additional follow-up calls. Anyone know how I can get in contact with DishNetwork or Comcast? At this point, I am so fed up with DirecTV that I would volunteer to appear on national television and rake them over the coals for the crappy treatment they have given me over the past 18 months. When I cancel, I am going to damn well make sure that they don't try any of the B.S. tricks of billing me for anything else b/c as far as I'm concerned, they have already been stealing money from me this whole entire time! DirecTV and everyone who works for them should suffer eternal damnation for their nefarious business practices! If I see a news story about someone firebombing their corporate headquarters, I would not shed one tear! Burn in Hell you disreputable sons-of-###!

I have never been so disqusted with a company as I have with this one. When they are trying to get you to get their service, they promise you this and that. You never get the service that is promised to you, and the deals that they promised, nor do you be able to get anyone to return your call. They always has a excuse, that they will have someone call you back within the hour no later than two. Guess what I haven't heard from anyone.I am the one who does the calling.They do not hold up to their agreement and honor their warranties, and etc. Good luck to all of us who has been scammed into thinking that we were getting a company that backs up their promotions with technical support and etc. There is no truth in anything that I have experienced through talking with them. They are outrageous with their fees, and they mislead all of us who trust them.

Directv / direct tv fraudulent practice with cancelation fee
In july, 2009 I was shopping for new tv program service trying to get some better channel.In this process I also thought of directv, my & ldquo;worst” life experience ever.
This is how it all started, on july 29, 2009 I was talking to a sales representative of directv who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 days of opening the account.
So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (Dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.
So I called on august 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation fee.
I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in nj, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, fed ex empty box came & box, remote, card sent back, all set.
But the night mare wasn’t over yet, on aug 15, 2009. I was checking my card account there were charges of $463 on mine account from direct tv so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.
Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.
Can anyone explain why I have been panelize, was trusting the dirctv company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?
All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.

To whom it may concern;

I just recently ordered your bundle service package with direct tv, internet, telephone. I have not had this service long. I called recently to cancel this contract due to the fact that you did not honor my part of the contract. I had multiple issues that never got resolved. I want you to remove any early cancellation charges and I do not to expect to owe you or direct tv anything. You need to go back and access all of these problems that I have had with your company and consider payment in full. I will be sending your dvr and receivers back to you immediately. Please read this list below to explain some of these issues.

My internet was to slow and I couldn't even watch a news video it would freeze up. The connection was too slow. Then I would try to check my emails and it would freeze up. I would call in to try to get someone to [protected]@yahoo. Comx these problems and I would get to talk to people that I barely could understand and they barely understood me.

Every time my internet would stop working so would my home telephone. I have went for three days at a time without internet and telephone service. This happened all the time.
When I received my direct tv bill it would be 3 times the price that was quoted to me on this contract. This service is two times more expensive than time warner.

Then when all of this is happening I get several of your contract persons out in my back yard digging to bury the cable. They came out on my property three different times and tore up my grass. I would go outside and ask why they kept on digging up my yard and they told me that they were instructed to dig this cable by at&t. When I contacted at&t they had me to talk to their risk management department, they took my complaint gave me a confirmation number and as of date nothing has been resolved.

Then direct tv goes in my personal bank and gets out 538.12 out of my checking account without my authorization. I did not give them permission. I called direct tv and asked them why they took my money out without my approval and they told me that when I first signed up they took my debit card information and that I knew according to their policy that gives them permission to get the money owed to them if I cancel services early. I had no knowledge of this policy, and certainly didn't give permission to them to do this. This act is criminal. No merchant should have the right to go in your personal bank unless you authorize the payment. I want you to know that I went ahead and filed a police report. Because this is nothing more than stealing from my personal account.

I also would like to point out that does this mean for example that if someone owes a electric bill and because the electric company has your debit card information on file from previous payments they can go in my personal bank and pay the bill without my authorization of course not only crooked companies will do this. I want my money refunded to me immediately.

I also asked direct tv to get their company to come and get the dish off my roof. I do not expect to be charged for that.

Sincerely,
Nancy robison

Myname is grace saull and reside in northeast phila.
On my july's bill i found that 2 movies that i rented from pay per view last year (Which were paid for, were on the current bill) called customer service and i was told that they weren't paid for. Went all through being put on hold and the problem being investigated, only to be hassled by the rep about it wasn't paid for. Not to be mean or anything the rep just about spoke english and i wondering if she understood it. Long story short i asked to speak with a supervisor and was put on hold and on and on we go. The rep finally comes back on the phone and informed me the matter was taken care of and that a credit will be posted on my august bill. Low and behold august's bill was sent and the charges were not credited. Call directv and they have no record of me even calling! Spoke to a new rep because even though you give the name of the person you spoke to "they don't know who they are". This rep said that directv only gives 1 time credits and i already had one back in 2002 and that they will not credit my account. The past due had to be paid otherwise my service would be suspended. I informed the rep that directv didn't uphold their verbal agreement and that i was definately shopping around for another television service. My reply by the rep was "i am sorry you feel this way". At that point i had to hang up before i verbally blew this rep away. Loyalty to their customers are not evidently premier to a company who would of not got this big if it weren't for us the people who chose them instead of another provider.

DirecTV is engaging in deceptive billing practices by double billing for High Definition service. I pay $10 a month for a High Definition package. I also pay $270.00 for the NFL Sunday Ticket. Now, DirecTV comes out with another spin off of the Sunday Ticket called “Superfan”. The problem is you can only watch the High Definition games on the NFL Sunday Ticket with “Superfan”, which is an additional $100.00. How is this not part of the High Definition plan I already paid for? Sunday Ticket is not cheap. Yes, I realize there are other features with “Superfan”. So perhaps DirecTV should sell those features separately. These practices are deceptive and wrong. Please stand up and file a complaint with the BBB and FCC. Both have on-line forms and – it works!

DirecTV corporate contact information
OFFICE OF THE PRESIDENT
CEO: Larry Hunter
Phone: [protected]

I have had trouble with direct t. v., from day 1. the customer service, I recieved, was terrible! I returned my box, and they have the nerve to charge me for it, after all my trouble! of course, I paid for the shipping to return. I want the charge of the box wiped clean, and a refund of what I have paid already. I will be contacting our attorney general, with a detail report, if direct t. v. ignores this. I am tired of dealing with this dysfunctional company.
Thank you,
Jeff pruitt acct. #[protected]

Because we were moving and hadn't decided on a cable service, we put our service in "suspension" with Direct TV. Every month we received a credit. We began contacting them in January 2009 at which time we were told that we had a credit. Over the months, we were told four different stories, and most recently we were told that we owed $200 +. We were disconnected when we asked for a supervisor. We were also told that a supervisor would contact us within 24 hours .l.. that never happened.

Direct TV is the worst company you could ever have for service. Consider some other company which is reliable and doesn't jerk their customers around like they did us.

My complaint is not as bad as some the others are but I was severally disappointed with Direct TV. For about four years we have been customers of Millenium Digital Cable (now called Broadstripe) and they recently jacked up our prices and even took away a bunch of channels. So much for getting 'More for Less.' More like PAYING more for less.

Any ways, back to Direct TV. Deciding we wanted to try someone else, we called up Verizon. No FIOS available in our area so they made us an offer with Direct TV. We already had Verizon Phone, DSL and Wireless so they were going to bundle it all together for a really good price. My wife and I were quite pleased with this. They told us that since we have a balcony we can have the dish installed on that. Great. We call up Millenium, tell them basically go to hell and wait for the Direct TV technician to arrive the next day. He actually arrives early. How often does that happen? From what I read here, almost never. He goes out to the balcony, looks around with his little line-of-sight tool and gives us the bad news. Apparently, Direct TV's signal only comes from the SW direction. Only one? Our building is blocking any signal from that way. Mother-BEEP! Our apartment management won't let us put anything on the roof so we're SOL. Wonderful. Since there's nobody else who's going to give that good of a deal we now have to make peace with Millenium.

What gets me is that Direct TV only has one satellite from the SW direction? Effectively cutting off any potential revenue from the thousands of people who have obstructions facing SW. This doesn't sound so direct to me. Oh well, it's their loss.

I had a bulgary in my home and my television and other personal items were taken. The Chicago Police department was called and a police report was obtained. The incident was reported to customer service. I was instructed that my account had to be at a zero balance and at that time they could suspend the service. I paid the balance and called back to customer service. This time when I callled customer service and was told something completely different. I was told my service has to be in exsistance for 60days. This 60day policy was never disclosed when I obtained the service, not on agreement, nor was this disclosed at time of installation.At, the time of the bulgary I had the service for less than 2wks. I have contacted the BBB, with no resolution obtained. I was contacted from the office of the president, per my voicemail( no name was left), they stated the service could be cancelled if the balance was paid. The balance on the account at that time was $192.47. I have not been able to purchased another TV, this balance is for service I never used. I am not requesting to cancel the agreement, but suspend service and charges during time of inactivity.

I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were offering for $39.00 for 12 months, w/HBO, STARZ, and ENCORE for 3 months free and a $21.00 rebate (which would be $21.00 off my bill for the next 12 months). So this should total a credit of $31.00 off my bill each month, so I thought.

Well here comes the first problem, we wasn't told at the time we placed the order that we need to give the account number or to call a different number to place the order for the Refer A Friend credit of $100.oo (which will be $10.00 off my bill for the next 10 months). The young lady at the time continued to take our order after asking us how did we hear about the service and we told her that a friend referred us, she never mentioned that credit or the that we needed to call another number.

Well come to find out after the service guy hooked up our account on the June 30th, I noticed that on the tv guide that they give out to you, that you're supposed to give the account number of the friend that referred you in order to recieve the credit. So I asked the service guy about the Refer A Friend credit and he stated to call the customer service center center.

I called the customer service center to give my friend account number in order to recieve my $100.00 credit and was told that I wasn't eliable due to the fact that I didn't give the account number of my friend at the time the order was placed, the customer service rep didn't mention to us that we had to give that information after knowing that someone referred us, the rep then stated that there was nothing he could do, so I then asked to speak with his supervisor regarding the matter and explained to him what happen and that it wasn't our fault, we did our part by letting her know that a friend referred us, he then too, stated that there was nothing he could do, I stated that they were both lying and that I've worked in customer service for 15 years and there is something that they could do, they just didn't want to.

So after going back and forth with the supervisor, he suggested that I call the Refer A Friend 866# and speak with one of there reps, (now here's the funny part) the 866# that he was referring to was the same exact number I called to speak with him, once telling him this, he couldn't understand as to how that happen, so I took his advice and called the 866# AGAIN, and low and behold, I ended up right back in his same department, speaking with the same customer rep I was speaking with before he got on the phone.

Again, we go back and forth about my credit, I got so frustrated with them both (the rep and supervisor) that I hung up the phone and called the 800# number back and spoke with another rep, who seemed to be a lot more helpful then they were (so I thought), I explained to her my situation about the Refer A Friend credit and she stated that she would take care of it, being that we just place the order two days ago and it wasn't activated until yesterday. She assured me that the credit would show on my first bill and my friends first bill and that she notated my account explaining what had happen. I asked if she was sure about this, she stated that she was sure, not to worry, that it was all taken care of. I asked her why couldn't they do the same thing that she did to fix my problem, she stated that she wasn't sure and that she apologized on their behalf. So I was fine and felt that the problem was solved, up until I recieve my first bill.

Apon receiving my first bill, I noticed that my bill was $119.40, so now I'm pissed beyond pissed off. I notice that on my bill, instead of billing me for $39.99 for the package offer, they were billing me $60.99 for the service and only part of my $21.00 rebate had been processed for only $5.00, and there was no sign of the Refer A Friend credit anywhere. So yes I was HOT!

I called DIRECTV, and asked as to why my Refer A Friend credit was not showing up on my account and why only a partical of my rebate is showing up as a credit of $5.00. Here we go again...they stated that I needed to call the rebate dept to speak with them about my credits, I called the 866# a third time and honestly I think I was speaking with the same guy that I spoke with before, because he gave me the same answer, "There was nothing they could do about it, and that I was supposed to have given my friend account number at the time of the order". I then asked him about why is it that only $5.00 of my rebate is showing up, then goes to tell me that I would have to call the other rebate dept for that information. I then asked him to take a look at the notes on my account from the last rep who stated that she took care of the issue, he stated that he read the notes, but he's not sure why she told me that she could fix the issue because there's nothing that could be done after the order is activated. He then goes to tell me that he would escalate my issue to a higher dept and I should hear something back in 10-14 business days, I told him that was unexceptable and that I just wanted to cancel my service and that there customer service sucks and that they need to pull that commerical about them having excellent customer service because they don't, they are mean and they tell lies.

So I called the cancellation dept to have my service cancelled and the guy I spoke with Jeff, was very nice, up until this point when he stated that he really wish there was something he could do to give me a credit and he would love to keep me as a customer, and that if I cancelled my service I would have to pay $440.45 to cancel. WHAT THE HELL! I told them that they were crazy and that I have'nt even had the service for 30 days, more less 20. He then told me that I could contact there Coporate Office by email from there website, explaining in details about what happen and that mayber they could apply the credits on there end because he was very limited to what he could do for me.

I called the Coporate Office, which took me a while after researching the internet, to find out where it was located. And by the way this is the Coporate Office/ Headquaters phone number and address:

Directv
[protected]
http://www.directv.com
2230 East Imperial Highway
EL SEGUNDO, California 90245

I called there and asked to be transferred to there complaint/dispute department. There I spoke with a Debbie, who wouldn't give me her last name, only her ID#R9149. I explained to her situation for the sixth time, she then read the notes on my account and saw that I'd been calling numerous times. I thought that she would be of some help, but she told me the same thing that the guy told me, that there was nothing they could do about giving me the Refer A Friend credit, but what she could do is go ahead and activate and apply my remaining $16.00 credit from my $21.00 rebate that was never fully applied and that she could also give me an extra $5.00 off my bill for the next 12 months, now this totals up to be $26.00 worth of credit all together, to include that partical $5.00 credit. My original credit should have been $31.00 off my first bill. Now don't this seem kind of strange that she could give me the extra $5.00 off my bill each month, but not the full $10.00 for the Refer A Friend credit? DIRECTV is full of you know what. But you better believe once my husband gets home from work we will seriously talk about cancelling this service today and going back to cable. I whather pay the $440.45, then to spend anymore time fooling with them.

I returned the equipment I had rented on April 21st and had FedEx tracking numbers to prove that the equipment was received at the Direct TV warehouse. They could not find one of the receivers and it took until July 23rd to get the credit placed on my account for the 2nd receiver. I was told that they would expedite the 2nd payment but that was apparently a lie as I have now been told that it would take 4-8 weeks for a refund check to be issued. I did not receive the refund check for the receiver they could locate until July28th, 3 months after I returned the equipment.

Direct TV internet packages states FREE HD DVR reciever with 200+ package. They say to get that receiver I need to upgrade my package $20 a month to HD service, otherwise why would I need the HD receiver. I say for more record time of shows, they say I cant have the FREE receiver unless I upgrade $20 a month to HD service.

A brash fast talking loud supervisor comes on line to clear up my misinterpretation since I am not educated in the art of reading.

I say If I buy the receiver at BestBuy for $199.00, then call them for their cheapest service (family pack) I would not be able to get it. He says I would, but to get the free receiver I would need to up grade.

This info is under packages clear as day. As a matter of fact, This package pops up in full first under packages.

My company moves me and as a result, I went from one account to another. Instead of transferring the service a new account was issued, therefore they charged me $197 for breaking the contract, even though I have been with them the entire time. I was never contacted and it went into collections and as a result my credit rating went from 715 to 623, as a result of thier neglect. Dispite the fact that I have proven that I have been with them in excess of the 2 year contract, they refuse to reverse the charges and I have found myself at a dead end. My only option is small claims court. walk away or continue to dispute through the Credit Agencies (Experian & Transunion). The time and energy I have spent on this is exausting! Bottom line...they are fat cats that know they can get away with this and so they do. My contract is up in November of this year and I will certainly end my contract with them. Whatever you do...DO NOT DO BUSINESS WITH
DIRECT TV!

We have been customers with Direct T.V. for 3 years now. We recently requested to hook T.V. up in our guest room in our home, so we called to see about getting another recevier, they said it would cost $99.95 + a installation fee of $ 49.95, currently we lease two recevers for $5.00 a month ; yet to get another receiver they want $149.90 + taxes, yet if your a new customer you can get as many receivers as you want for a lease payment of $5.00 a month. They also don't offer any incentives program options for existing customers, currently new customers can get choice extra for 39.99 yet for the last two years we have paid 55.99. We always paid on time. It seems to me they take for granted there long standing customers.