DirecTV
Reviews and Complaints

December 2008 I ended my service with directv. Since that time I have been trying to collect $97.15. Each time I have called I was told they will send a request to the finance department and that it will take 6 weeeks to get paid. The 6 weeks expired and I called back and was told once again that they would send the request to the finance department for rapid payment and of course it will take 6 weeks. The second 6 weeks expired when I called back for the third time in March 2009 and was told they know about the 97.15 and that they could contact the fiance department and it would only take ten days this time. As of yet no refund has been received.

We ordered Direct TV service in late December. The first installation appointment they could give us was January 19, 2009. On that day, installation day, after during the previous week receiving no less than 2 emails confirming the installation, Direct TV called and left a voicemail on our answering machine that they would not be able to come out because they didn't even have installation crews in Washington State. Now, I ask you, why would they schedule an installation for a day that they didn't even have a crew? Because we had much work to do to removed old unwanted wiring and were planning on doing this at the same time as the installation, we had both taken the day off at a cost to us of $400 plus dollars. We called Direct TV and arranged another date of February 8, 2009. We were told at that time that we would be given a $100 missed appointment credit. The installer showed up with the wrong equipment. He spoke very little English and communication was very difficult. After explaining to him that we had ordered HD DVR's not just standard, his comment (rude) was 'What do you want me to do about it?' He said we should just continue with the installation and sort it out the following week as it was Sunday. We decided not to do that and called Direct TV immediately. The customer service person that I spoke with said that it was good that I called, because had I signed his form when he left, I was signing indicating that I was happy and what was installed was what I ordered. She sugessted that I stop the installation. At this point, because he had already torn out my Dish Network system, dish & wiring, I told her that I would be without television until they could get the correct stuff out to me and that this was unacceptable. She put in an escalated complaint, told me to have him finish the install, sign the paperwork and make a note on the paperwork indicating this. I did all this and she then rescheduled me an appointment for March 8, 2009 for another installer from Ironwood Communications to come out with the HD equipment and dish. I asked her about the missed appointment credit from January 19 and she said that she could not honor that because it had not been properly filed and there was a form that should have been filled out. This was never offered. We were just told that it would happen. There was some confusion as to whether or not I wanted to HD DVR's or one on this phone call and because I thought it was going to cost an additional $200, I said one. Then when I figured out she meant $200 total including the $99 I had already paid in December 2008 to get this going, I said, okay then two. She said she couldn't undo this but would make a note on the file that when I purchased a separate HD DVR from an outside source and called to activate it, they would then issue a $100 credit to my account and gave me a confirmation number. So, here we are present day (now 3 months after originally arranging all of this). March 8, I go to work, my husband is home on the couch. I get home from work at 2:00 p.m. (install scheduled for between 12 p.m. - 4 p.m. ). I asked him if he had heard from Direct TV or the installer and he said 'no.' I called to find out what the problem was and they said that the installer had been out and no one was home. MY HUSBAND WAS SITTING ON THE COUCH RIGHT IN FRONT OF THE DOOR, but you cannot see our driveway from the house. The installer apparently called the landline phone, but because someone was either on the phone or it was busy, he just indicated we were not home. WE WERE HOME. HE DIDN'T GET OUT OF HIS TRUCK AND WALK TO OUR DOOR. I called on March 8 and spent 3 hours on the phone and had it escalated to 2 different supervisors. Finally the last supervisor told me that today, March 9, someone would call me by 8:30 a.m. to schedule a same day installation. No one called from Ironwood Communications. At 12 p.m. someone from Direct TV did call to find out if the installer had been out. My husband indicated that 'no, no one had been out'. He was told that they would call and find out what the ETA was on the installer but that they could schedule someone to again come out on Monday, March 10. My husband told that person that that was unacceptable because we had to go to work and we should not have to take off yet a 5th day for this. At 2:30 p.m. on March 9, I called Direct TV again and was given to yet another supervisor who said that we had indicated that we wanted the install on March 10 and that someone would be out. Finally, furious, I said to them to send me a box so I could return this equipment. She told me that I would have to pay A CANCELLATION FEE OF $400 because I had agreed to a 24 month service and because I had signed the installers paperwork on February 8, 2009 I was stating that I had recieved what I ordered, regardless of my complaint on that very day! Then she very sunnily informed me that my service agreement of 24 months stood and that I would be billed for $20 per month for the duration of the contract if I wanted me service cancelled. I don't know what else to do. I am not getting what I ordered. I ordered 2 HD DVR's and two standard receivers. I have missed or my husband has missed 4 days of work, I have been on the phone for hours and no one seems to want to make it right and then I find out I can't even cancel!?

Sandra skaparas
13647 n. 37th way
Phoenix, az 85032

Corporate headquarters
1801 california st.
Denver, co 80202
For general inquiries: [protected]
Or [protected]
Fax: [protected]

Direct tv
Po box 6550
Greenvillage, co [protected]

Corporate. [protected]@qwest.com
Cunsumerxchange.Org
Tvonyourside.com
Regional manager
Idaho office
Fax: [protected]

Re: sandra skaparas
13647 n. 37th way
Phoenix, az 85032
[protected] direct tv acct # [protected]

**** all response should be made via us mail or e-mail ****

Update sun march 8, 2009 7:05 am new information/problems

This is a request to have my file reviewed with regard to the monthly maintenance fee…i was told by april on 3/6/09 that all equipment maintenance was included in the package price of $ 29.99 per month…i asked her this question more then once during our conversation and she assured me that it was include. It was not until my installation was complete that the tech stated it was not. I would like the maintainence fee to be considered as part of the package as I was told and any additional fee be waived.

Additionally, I would like a review of the policy regarding add on charges to properly install the dvr’s…breaching the outer perimeter of the home opens up the possibility of moisture leaking into the wall space and contamination of mold—i would like the dvr’s installed (Since they were part of my package) properly with the wiring done via the attic access at no additional charge to me.

It should be noted here that the tech had to go into the attic anyway because when qwest installed my cable they used a splitter on the main tv cable which was dropped down from the attic and ended up being located in the wall going to the main cable box—satellite would not work unless he removed that splitter…

After waiting since thurs for my installation crew-on saturday march 7, 2009 britney from direct tv called to say that the tech would be out between 4:00 pm and 4:30 pm today-they arrived a little after 5:10 pm.

The technicians (2 men-1 guy was lead and I did not get his name and a trainee named donald—please note here that his name probably would have been on a standard work order form, if he had one—he hand wrote the info on my installation on a plain white piece of paper that I was not allowed a copy of) came in my home and asked me & lsquo;what kind of service I wanted’-my understanding is that a work order with this information would have been on hand…after everything that had happened to date I was really plum out of patience—well I was so angry— I said (Yes in a loud voice) & ldquo;you do not know what service I ordered? I don’t work fo directv…what does it say I the work order? How can I tell you that when I was not even aware until 1 hour ago that you were even coming today & hellip;not my best moment I admit…but having little to no communication with anyone since thur at 7:30 am I was not even really sure anymore what was submitted. I pulled out the brochure I used (Which I had gotten from my neighbor-remember, nothing was ever mailed to me about the termination of services.. See below) when calling in and read it off to him.

He told me that the dvr install would require that he put additional holes in my home because they would not go through the attic as that would be considered a & ldquo;custom” job and would be charged out at something like $45.00 per hour to me. Yes…that made me even madder…he said he could call his supervisor and he could determine what the charges should be…. I requested he call him and he handed the phone to me…the first words from ricks mouth were, and I quote, & ldquo;what’s the problem now”—well I had enough…i asked rick if that was the way he began every conversation with a customer…he did not know what I meant…i thanked rick for his time and handed the phone back to the main tech who had some words with him and then hung up. The tech came back to me and said that rick canceled the order and they were leaving…. At this time we resolved the issue of the dvr’s-i did not want holes in my house and could not afford a & ldquo;custom” job so I settled for the receiver’s only although that was not the service I had been promised. I requested that they get rick back on the phone…. I asked him why he canceled my order and he said that I was rude to him on the phone and I had & ldquo;upset the tech“…his tech did not have to work in a :hostile“ environment…. (Well as a customer I certainly felt that I was being tormented by the process that I was going through…lack of communication, outright misinformation, inability to resolve the issues and lack of cooperation from nearly everyone I spoke with— perhaps the environment would have been more pleasant if I had been treated properly over the last few days—). I informed rick of the changes re: dvrs and he finally relented to let the installation move forward (It turns out that these tech’s were finished for the day before they were rerouted to do my installation—my job was added on to their day and if the dvr’s were included it would have taken them 3-31/2 hours…perhaps that contributed the main tech being upset…perhaps he was tired himself and could have handled himself better…but i’ll bet that that was not an option for rick who was attempting to appease his tech’s who were not happy to have another job added on to their day).

The tech’s are now doing the install and things are moving along fine, the main tech is no longer angry and speaks with me in lite conversation…even laughing a couple of times.. I asked if & lsquo;were ok now‘ and he says yes…. All is good. However, I can‘t help but think that his mood lightened because of the change in the order therefore significantly shorting the installation time… (Donald has been polite and fine with me the entire time).

Finally, the install was done and the tv’s working…i am ready to since my work order (The plain white piece of paper that the tech had to hand write and I was not allowed a copy of) and the tech brings up the maintenance agreement for the equipment.. I state that I am positive that in my phone call with april on march 6th (And with jake on mar 5th I believe) I specifically asked about the maintenance on the equipment and was told that it was included in package price (I am appositely certain about the call with april) — the tech indicated that it is not included and if I do not authorize the $5.99 charge with him right now and decide to add it on later they will be an additional $ 20.00 activation fee however, if I sigh up with him now I can cancel at no additional charge after I have spoken with the office…. So what can I do…. I was not able to reach the office so I signed…

Misrepresentation of facts to make a sale can be added now…. Seems like qwests tactics in general are unethical and immoral if not out right illegal…but within the available communications arena they are the lesser of the evils…

_____________________________________________________________________________________
Prior complaint-previously submitted on march 7, 2009

How to begin….. On wed march 5th at 6:30 pm a man named jason knocked on my door to inform me that my qwest cable was going to be disconnected at 5:00 am on thur march 6th. (By the way, my service was disconnected before 3:15 am not at 5 am)

Although jason indicted that I was notified by mail and telephone (I do not have a telephone connected in my home so I am unsure how he thinks that happened) he was in error…. Therefore, I was surprised and upset.. Jason had a list of approximately 12 other customers who he had to visit that night who’s service was to be terminated at the same time as mine and who had not called in to schedule the direct tv service yet. Why he came out less then 12 hours before the termination time is beyond me…and ridicules.

Let it be noted here that I just paid my qwest bill on monday & hellip;.. They billed me for my cable service for 2/19/09 thru 3/18/09. & hellip;they fraudulently billed me for services that they new they were not going to render. If they really wanted me to know about the termination of services then they should have noted it on my statement…i would have certainly seen it then. They just wanted to collect unearned revenue…. Perhaps to inflate that number in financial reports to stockholders, some government required reporting or to artificially inflate the companies worth for a divisional sales/intercom any negotiation.

Throughout this ordeal everyone has told me that qwest is not affiliated with direct tv…that they are separate & lsquo;companies’. Is that true…? My guess is no.. They are separate divisions, co owned by the same parent company or some similar arrangement!

I immediately contacted the sales office @ [protected] and scheduled an installation date of fri march between 12pm - 5pm with jake (Idaho office). Additionally, the 1 time install fee of about $19.00 was waived due to the problems I had experienced. Since I was angry about the situation, I was not the easiest person to deal with but jake did a fantastic job using all of his customer service skills and knowledge…our call ended with a happy customer…me!

After ending my call with jake I decided to check with my neighbor about their service. Turns out that if I had received the mailed material or if someone had notified me earlier in person I would have been able to take advantage of a special which would have given me a better package at the same rate. Because of the mix up by qwest I contacted them again on thur to see if they would honor the special. I spoke with april and she determined that they would honor the special deal for me and filled out the forms etc. To make the programming change. I was told that there should be no problem keeping my original installation schedule time of thurs mar 6 between 12:00pm and 5:00 pm but that she would submit
Some kind of & ldquo;escalation form” to be sure. Again…happy customer…. But not for long.

At 4:14 pm on thursday 3/6/09, after waiting all day thursday for the install without contact I called
The service center and again got jake. I explained that I had not been contacted yet and requested he check out the status of my appointment. He put me on hold to see what he could find out, he returned to me and told me that the person that could get that information was in a meeting and I would have to wait for her to call me back. They only have 1 single person that can handle such a request? She was due out of her meeting in 15 min and I requested that he find out and call me back that evening.

At 4:45 when I had not heard from jake I called the service center again and spoke to a gal named stephanie (Agent id sch-also in idaho). Again, I was not a happy person and was hard to deal with but I have never encountered a person less capable as a customer service representative as this gal. She was being sarcastic and snide to me and I stated so…she hung up the phone I me. Intentionally pulled the plug! Now I was angry…i called the center again and, go figure, got stephanie again. I requested to speak to a supervisor and she stated she needed a reason (All the while speaking to me in a sarcastic tone of voice) - I stated that I was have a problem with my installation and again asked for a supervisor…she stated she needed a reason…i stated I just told her why and asked for a supervisor again... She stated she needed a reason…i stated that I was having a problem with my installation and again asked for a supervisor…she stated she needed a reason…i just said forward me too a supervisor/escalate this call to a supervisor because now I am also having a problem dealing with you…. She kept repeating that she needed a reason…. Talking over me… and I kept asking for a supervisor…it was ridicules…like dealing with a 2 year old…finally I said & ldquo;stop acting like a kid and give me a supervisor. At this point she went off on a rant & ldquo;what did you call me…. What name did you call me…. You can’t cuss at me…. And on and on…“ finally out of frustration I just hung up the phone…not happy at all…

Several more calls in an effort to get a supervisor failed….. On friday morning march 7th 9:40 am I got a message from jake that they could do the install on sat afternoon.. I have been trying to confirm this and some 4 hours on the telephone have still been unsuccessful….

. You have failed miserably to meet your ethical standards:

“at qwest, we are committed to delivering world-class products backed by unmatched customer service and integrity. & rdquo;

Cc: arizona corporation commission [protected]
Better business bureau
Fcc
Channel 3 & ldquo;on your side”
Fox news
Idaho corporation commission
Idaho better business bureau
Colorado corporation commission
Colorado better business bureau
Texas corporation commission
Texas better business bureau

My total bill on my $49.99 per month plan was over $1, 500 for five months of service. I paid one bill by credit card on-line, because they could not find the address to mail the bill to. Once they had my credit card they placed $400 on my credit card after I called to cancel. Every monthly bill was over $100. The crazy part of this is that it was for a vacation home and I only watched about 20 hours of TV per month. That works out to $15 per hour…better off buying movies.

Dont believe the adds, you will be over $100 per month on any plan.

Big Corporations Like Direct TV
feel they have the right to abuse their customers.
As the public we are really being taken advantage of as customers. At one time people took pride in their jobs and the equipment was good. Not today, they send you the cheapest equipment knowing it will not last and then when you have a problem instead of fixing it they give you are big run around making it look like they are doing something.

I lost the signal on one of the receivers I have. They wanted me to call them, couldn't just email me the instructions with images so I could do it without going through a bunch of bull with their automated call center. We've all have been through the automated call centers so you know what I am talking about. Any how lost the signal, the only way to get it back is turn off the receiver, unplug it and pull the chip out. Leave it off for about 5 minutes and plug it back in. Then it works.

After a half hour on the phone and resetting the receiver, well that is their solution. Needless to say if it happens again I will have to go through the same thing. Another fact is if this happened "ONE" time then there is a PROBLEM with the receiver and it should be replaced so I don't have to go through this again. Second they know everything that I watch and what the receiver is doing at any given time. If you wonder how I know, watch their ad about knowing who is watching what show at any time. I should not have to give up my time because of their problems. They don't care if you miss your favorite program as long as they get their money. Now they won't email you the instructions so you can do this for some reason, they make you call. and this is from one of their emails and I quote:

"Thanks for writing us back. I understand your current situation. We are limited to what we can troubleshoot by email, but we want to ensure your system is up and running again as quickly as possible. As previously mentioned, since you have the DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is to call [protected] and choose the option to speak to a technical assistant.

You would have to speak to the DIRECTV PROTECTION PLAN department directly to have this issue resolved as any service call or receiver replacement processed through the email department would require a charge for the service."

Simple instructions with images work wonders in solving problems. I know I do it all the time helping people with their computers. So why the run around, got me. But they will not send the instructions via email and they are really simple instructions.

I emailed them about this problem and they insisted I make that dreadful phone call, at my expense, (prepaid cell at 25 cents a minute) just so they can say they did something. Now odds are the receiver is going to go out again when a program that we don't want to miss and have to go through this all again.

As I said the problem most likely would return, well it did a week later and I had to call them again, this time they said they would ship me a new receiver and would receive it in 3 working days. I called on a Tuesday, and they said that it would "ARRIVE ON SATURDAY" but the shipping company did not work Saturday's so it would be Monday. Now Tuesday to Friday is what I call 3 working days but I am getting I guess somewhat old and can't counts as they do today. The receiver should have be shipped the first time and saved me the headaches of dealing with a company like this and the loss of the service I am paying for again. As long as they get their money we the customers do not count.

After receiving the new receiver box it had to be activated. They gave me an 800 number to call for activation. I called that number only to get a menu to choose from. Seems they would have given me an 800 number directly to the activation department instead of wasting my time with a menu.

So after going through their menu I finally got a woman who was going to activate the box. Well after trying for 15 minutes she couldn't do it and had to transfer me.

After being transferred they wanted my life history including and this is amazing they wanted to know what room it was in? Sounds like there were staking out my house.

They also wanted to know the Model Number, the serial number and another number which was on a small tag on the receiver that was so small even with a magnifying glass I couldn't read it. So while I am trying to tell this guy it was too small to read I looked at the screen of the TV and there on the screen were the numbers he wanted. Funny he didn't know they could be found there.

Sadly the story doesn't end there. After I finally got this thing activated, about 30 to 40 minutes I went online and checked my bill and guess what? They added a $1 fee for a leased receiver when the one I had been using for two weeks didn't work. Now only was I without a good receiver box for two weeks, they now want to charge me a lease for a receiver box? Talk about GREED AT ITS WORST. As you can see it is autopay so from the last billing it was paid in full and there should be no charges until my regular monthly bill is sent so what is this extra charge for? Some CEO needs the money I guess.

Whatever happened to pride and a good job and doing the correct thing? Like just sending a new receiver so this problem doesn't happen again. One other thing a supervisor came to the house to check the installation told me and hasn't been done yet. This was about 7 months ago that he told me the pole the dish was on was supposed to be cemented in the ground and the wires run underground. He said they would send someone around to do this and I had to pay $50 to have it put on a pole in the ground because I didn't want them running bolts through the roof of the house.

After paying you would think they would do what they promised but hey they got their money and the pole still hasn't been cemented in the ground and the wires are blowing in the air.. So before going with Direct TV better plan on not having any problems or else get ready to be put through a bunch of crap for no reason at all.

Unlike other products you buy, when something goes wrong, you call and they give you a RA number to return the product and they replace it. NOT DIRECT TV, and by the way, they don't have 24 hour tech support. It starts at 8AM till and I didn't pay any attention but it most likely is 4 or 5 PM so pray you don't have problems at other times or you will be paying for a service you will not receive until they open up again the next day.

This is nothing but big corporation greed at its worst.

$39.99 / mo ya, right! During our recent relocation I saw an advertisement for direct tv. The ad was offering a, 1 year, discounted, plus dvr, bundle package for $39.99 a month. The discount was enough for me to give them a try, what a mistake!. When setting up service the representative lets me know that the first bill will be a bit higher because of prorating and assures me that I would be receiving the $39.99 promotional rate. During this call I am informed on everything except that I need to go online to submit a rebate in order to receive this promotion. My first bill is for $62.99, I call direct tv and they assure me that I will see my credit on my next bill and still nothing about going on line for my credit. Next bill $62.99 again! I call again, then and only then do they tell me that I needed to submit the rebate, which I had 60days to submit and now it was 62 days (I was out of luck). I then ask to speak to a supervisor; I am then transferred around to several more cs reps until I reach sean the floor supervisor. He is very rude, belittling and interrupts me at any given chance. I am then informed, “there will be nothing changed on my bill and that there is anything I can do about it”. That there was no reason for us to speak any further, nothing will be changed. He goes on to inform me that it is not their responsibility to inform their customers on information that they should already know. How exactly was I to know this, it wasn’t posted anywhere on their advertisement, it wasn’t disclosed by their representative when calling and questioned the bill, just to be expecting the credit. He was very clear that I signed a 24 mo. Agreement and would have to buy out my contract if I cancelled, my account was what it was and that they would not honor the advertised price. Also, to let me know again that there was no reason to carry on our conversation. I regret ever leaving dish network. If others have same complaint, please email me at [protected]@yahoo.com. I am in the process of filing a complaint with the bbb and attorney gernals office. If more cases similar to mine are presented, then a class action.

We were fed up with ridiculous cable prices and started looking into Direct TV. We asked in advance about cancellation fees and what happens if we move (they told us we have to bring the dish and boxes with us and have them reinstalled at our new home...the contract must continue for 2 years). Ok. Well, to us it was worth the reduction in price (went from a $90/month cable fee to $40/month DIrect TV).

We don't have our box hooked up to a phone line so we need to call in our OnDemand orders or do them online. When we first signed up...we could just go online and download a movie to our DVR. NOW...they require you to buy an $80 internet box so you can download movies via the internet. Ok...so I thought I will just call them. There is now a TRANSACTION FEE to download via the phone. As if that isn't bad enough...there is also now a FEE to talk to a representative! ...and get this, it is a $1.50 fee to talk to the AUTOMATED system and a $5 FEE to talk with a live person!

I am FURIOUS! I can't imagine how this company is still in business with all these poor business practices. This is the most fraudulent company I have ever dealt with.

I wish I stuck with cable...

I hope this helps some other poor schmuck who is considering switching due to price...because in the end, DIRECT TV COSTS MORE THAN CABLE.

Saturday February 28, Direct TV sent a installer and because the wind was blowing in excess of 40 mph we both agreed that it was too dangerous. He stated that he would reschedule my installation for Monday the 2nd, but I said that would not work so he got on the phone and scheduled it for Tuesday the 3rd. Monday the 2nd I called DIRECTTV to confirm, having a suspecious nature, and they told me "NO" that a installer was on his way and I said "NO" that I was at work at work and could not break for 4 hours today. I explained that it was set up the next day the 3rd and they put me on hold and came back in a short minute and said OK that it was set up. Then the installer called me the 2nd and said "Why would you trust the installer who was at my house, Saturday? He was just a independent contractor". He stated that unless he was in an official DIRECTTV van then he probably did not schedule the installation for the 3rd. I stated that I talked to the people at 800-DIRECTTV and they assured me that they would be there on the 3rd. He said it was not scheduled. On the 3rd, feeling uneasy, I called again to verify my installation and they told me that it was scheduled for the 2nd and was cancelled. I naturally went crazy and asked to speak to a supervisor and Tony (which I doubt) came on the line stated he was a resolution specialist.
I said OK and explain the above and without so much of an apology or effort to defuse the situation started telling me that there was nothing he could/would do, other than, reschedule. After ranting awhile I finally calmed down enough to ask when? He went away for a while and finally said the 5th. I asked him if we could do it from 8-12 and he did not say "No, Mr. Aylor, I am sorry but we are filled, but we could work with you in the afternoon". What he did say was "NO, 1-5 only".
At that point I said cancel the whole thing. Oh, by the way, he did say I'll give you a hundred dollars or we can just cancel earlier in the conversation, but never once did he give consideration that I took off work that morning and never once state that he was had empathy for this situation.
Now, I know having been in retail for my entire 40+ years in business that you spend huge amounts of revenue promoting your product and in one unbelievable phone call it all comes to an end because you are trusting those on the phone to handle your customers with kid gloves.
I will not re-sign with DIRECTTV and will tell as many who will listen that the company is being run by incompetents. Hire, train and follow up on that training daily or continue to lose not one, but everyone they know and touch.

First let me start by saying i dont even have DTV! I live in a historical row home in Allentown PA. All of our houses are attached to one another. The house to the left of mine has been converted into 3 apartments. One of the tenats ordered DTV and the installer installed the DTV dish to MY ROOF instead of theirs! Why? I have no idea. I called DTV 22 times and talked to 3 different supervisors. I advised them that they need to come out to my property and remove this unauthorized satllite dish from my roof and attach it to the correct residence and repair my damages. This crazy company tried to convince me that I cant prove that DTV installed it on my roof as if some random person just walked by house and climbed up on my roof and is now watching TV from outside somewhere. Then they said if I dont like it on my roof that I should climb up there myself and remove it and repair my roof myself. I told them several times that I dont have DTV and that they by accident installed it on my property but ran the wires to the neighbors house. They said that even if they did install it on my roof that they had written permission to do so. I asked where I could obtain this "documentation" and they advised me at my local DTV office but they wouldnt give me that info. I yelled at them and said "I sell DTV, and your contractors dont always have to have written documentation". Yes you heard right everyone. I SELL DTV! I WORK FOR VERIZON! I SELL VERIZON PHONE, DSL, AND DTV! To make a long story short, they are refusing to remove it! So in conclusion, DTV trespassed on my property, drilled holes in my roof and wont take the satellite down and they will not take responsibility. I cant stand this company!

In March/April of 2008 I made a call to Direct TV to get info on there service, and decided to go with them as my provider for TV, after Directv gave us crystal clear information on if I were to move, which I was planning on doing so, Directv told me that if at my next residence if they did not have or I couldnt have the Directv service for what ever reason then I could have my service canceled with no early termination fee. Well I did move about a month later and canceled service due to my landlord telling me that there is already cable provided and did not want Directv installed on her property. I returned there equipment with the box and postage paid which Directv provided. Next thing I know is that Directv sent out early termination bill and sent out a collection agency for the early termination fee that I refuse to pay. They have also put this disputed debt on my credit report as well for $527.00, I have filed numerous complaints with Directv and they have promised to call back and never have. When I called them out to have service installed they missed 2 appointment and came on the third. When I moved out Directv would not come over to get equipment they installed on apartment, Fire Dept. came out and issued a citation for the installation Directv did which was totally against city code, called them again and they ignored me. Finally had to pay a handy man out of pocket to take down there equipment that was thrown away after Directv telling us do whatever you want with it you own it...what a joke. Directv is the WORST company I have ever dealt with...BEWARE...My suggestion is not to do business with them at all, there are plent of TV subscription companies out there that im sure provide better service then this.

I am writing in response to the fact that I have been paying Direct Tv for five years and am still having problems. I have never been late with a payment or missed one. I am terminating my service next month. I have been over charged and not able to order pay per view movies even though I have paid for the month. They put my on hold for an hour at a time and many times they disconect you. Buyer beware. I spoke with two managers tonight, Rachel from a North Florida call center, badge # LKC1424 and Maryann badge # LKC1711. They would not even listen to the problems I have been having.

I have been a Direct TV customer for a few years now and in the last year their service has went to hell. In the last few monthes they have held my payment that I sent via US Mail until after the due date. They then disconnect me and expect lates fees to be paid. I am mailing first class mail to the payment center for Direct TV in Carol Stream, Illinois from Peru, Indiana. It DOES NOT take over 12 days for a first class letter to go from Indiana to Illinois. Their reps on the phone are hateful and half the time cannot speak English. they told me that is the chance I take for mailing my payment instead of paying electronically. They are punishing me because I refuse to send it other than US Mail. When this happens and they hold my payment, it "Miraculously" shows up the DAY After they have disconnected me when the payment has been mailed close to 2 weeks before it was due! Has anyone else had this problem? Let me know! I am filing complaint with the BBB on them. Its very sneaky and shady!

i ;used to live at 573 isbella ave and than i moved to 213 5th st apt 2-c charleroi pa 15022, all in the same small town due to the other occupants of my former address ithey had direct tv installed and for one te old work order was used with old addressof 57 idabella ave and than insteadf of it being pulled out through error and new installe in my new address of 213 5th st apt 2-c charleroi pa 15022 its still there and my wife hlas tried to get it moved here but your people have been rude and ;unhelpful, last resort is to contact you and the att. geneal here in pa, e and let them settle the case but i think youll be able to do the job for us thank you

I am disgusted with the service. The attendant Stephanie badge #409782 was incredibly rude and argumentative and not willing to assist in my concerns. She put me on hold and for 20 minutes before I hung up as she said she was going to get me someone to talk to and never did. It was obvious that she was not going to further assist me.

I have had nothing but problems with the service and am completely disgusted in the way they treat long standing customers. My DVR was not hooked up correctly so my High Def as not coming in. When someone finally came out, they decided to charge me for the service call.

I will be moving in the next 6 months and I will be more than happy to discontinue the service and will never recommend the services.

Ordered Direct TV over the phone mid Feb. 2009. Installer brought personal problems to home (which I overheard some of his conversation, so I know he was pissed that somebody was backing- out of buying something off of him), and was irritated by something during a personal phone call and began to rush through the job. After he left, I was unable to watch 1080I HD on my HD Television. I called to inquire what was wrong and was told that everything was good to go and I needed to review my TV Manual and that the problem was on my end. I soon realized that my TV was NOT the problem. Turns out the [censored] left me with an outdated box and it was not HD Ready but HD Compatible. In other words, it would have given me 1080I but the untechnician (even though he was supposed to provide me the HD Ready), would have needed to setup the HD Compatible box prior to storming-off to his next job or date or whatever. Then, come to find out, even though I specifically signed up for HD Service, the order taker had never put that through, so now they were wanting more money than I was quoted (keep in mind I was getting Direct TV, and cell phones bundled into my current landline/DSL Internet through AT&T) and was hoping to save money with bundled services. I emplore you, do not trust Direct TV. Due to nothing but hassles for the first 24 hrs. and inconsistency within pricing and other aspects of service, I canceled the service within that 24 hrs. I figured since I canceled so fast, I will not be charged anything. Wrong! Those evildoers hit my fricken bank for $460! early cancelation fee. Since this past Thurs. I have been in regular contact with Direct TV and they had assured me that this was a mistake. They are not supposed to hit your bank for the early termination charges unless you cancel beyond the 24hr. deadline for deciding you don't want the service. Therefore, they admitted they had made a mistake (yeah uhuh) and they promised me over and over again that the funds were going to be credited back to my account ELECTRONICALLY within 48 hrs. Today is Monday and they have now sent me an EMail stating that they intend to refund my money in the form of a check in the full amount, but that it will be mailed to me in 6 to 8 weeks! I have bills to pay by the end of this week. I called and got a rep. and her name was Milinda ID #415961 and she was extremely cold and callus about the whole thing and basically told me I could wish in one hand and crap in the other and see which would fill up faster (my words, her sentiment). I contemplated playing my last card (joker is wild), which would have meant filing a fraud claim through my bank. It was surely fraud and illegal for them to take that money from my bank and I figured that may be my only remedy in recouping my lost funds. Not to mention this fact: Did you know when they install those dishes on your roof it can cause leaks? Did you know that I am not the property owner but just a boarder in this house? Did you know the property owner can sue Direct TV for repairs to the roof, when Direct TV fails to confirm that the person placing the order is, in fact, the owner of the property? Just some tips for everyone. Well, anyway I really hate waiting at the bank, so I decided I would call Direct TV as many times as needed until I got the right rep. on the phone. So far it looks like I was successful. This latest person I talked to has apparently taken control of the situation and I am supposed to see the funds back in my account in 48hrs. but even she said it never happens that fast, more like seven (7)days. Well, I am trying to believe her that nobody is going to maliciously steal the ball and change the refund back to check-form, but either way, I cannot afford to wait 6-8 weeks or even a week, I need my money they stole from me and I need it back in my account before this Thursday. Looks like I still have to file a fraud report with the bank, write a letter to The Attorney General's Office in Ohio and the property owner is considering a lawsuit. I have Buckeye Cable now, and for $14 a month I can watch TV and I could not be happier for the price. Best part is, if Buckeye rips me off, and there is dry pavement, I can make it right to their office in about 9 minutes flat! The worst part of this whole mess is the trained liars will lie to you over and over again. Most of billing department will tell you that they DO NOT have the ability to issue refunds electronically and that is a flat-out lie! Just keep calling until you get some chick with a sexy southern accent and a soft tone, and you just may find someone who actually cares and maybe even has a soul. If you read this and you still order ANY service from this company, you will deserve whatever you get. BTW, I cancelled all 3 cell phones through AT & T as well within that same 24 hrs. and thus far no charges from them, but I wouldn't be surprised to see some huge bill down the road for that cancelation, as well. It pains me to keep the DSL service with AT & T since they were the ones that bundled the services and I will be going with Buckeye Cable for my Internet and phone service very soon. Oh yeah, lastly, that one day that I had Direct TV (with brand-new dishes and brand-new boxes), well we got some wind that day, and the picture on most channels was so bad, it was like using Rabbit ears in 1973 to pick up a Detroit Channel in Toledo via our old 1970 Model Zenith TV. Please, don't fall prey to these liars. Geesh.

when i called to let directv know that i had a problem with my installation, in one room i had no signal/and he didn't set up the bedroom tv .they made me fell bad about my self that i was silly enough to fall for there lie's.they made me fell like i was a liar, that i was in the wrong .i was also told i would get a HD DVR WHEN I CALLED THEM ON IT ALL OF A SUDDEN I HAD THE WRONG PLAN man if i get the chance to tell my story to someone who really care's

Direct tv has terrible customer service and poor product quality. Dish is much better at both. I encountered terrible attitudes from customer service from the beginning, but could not cancel the contract without paying the $5oo.Oo fee (Some states have a 15 day grace period-not mo). Do not do direct tv unless you want to be treated like crap! Only 1 phone rep was decent-the others were trained idiots. We even wrote letters to the president and the billing office in colorado. This was months ago. The president's office - not the president-said "there is nothing we can do-pay us now or pay us for 2 years-basically said "screw you and the horse...". The other letter has still, to this day, not been responded to in any way. I assume the post office still delivers in colorado.

We never had a problem with dish. We h ad 2 receivers and could rewind all of the tv's (4 of them) and record programs from any tv. Now we have 4 receivers, can't rewind on 3 of them, and can only record on 1. We had to have techs come out to install the system (Take out high-tech and put in low -tech), had to buy unnecessary equipment, change schedules many times, to end up with bad service, bad system and hearing "too bad" too many times to count from the "representatives.

It's a 2yr contract due to the "special". I can't wait to go back to dish.

I am a disabled senior citizen living on a fixed income. After a year of bad service, bogus charges, etc I cancelled my DirecTV service. I notified them 2 weeks in advance. The boxes for returning the equipment arrived 2 weeks after the cancellation and were damaged. I called DirecTV and asked if they wanted their equipment returned in damaged boxes. They said no and would send out new boxes. I was out of town over the holidays and when I returned I found the boxes and returned them the same day. DirecTV received their equipment back on the 21st then on the 23rd they took the equipment charge out of my bank account without authorization. Now it's over a month later and still they haven't returned my money. I can not afford to wait any longer. I've called and talked with numerous people, each of whom has EXPEDITED the refund...NOT! I plan on filing a complaint with the BBB and notifying the local TV & Radio. This is ridiculous. They committed fraud when they charged me for equipment they already had in their possession and had already "logged" into their system. I will never do business with them again and I advise everyone else to steer clear too.

7 minutes ago by kristin 0 votes
I cancelled my direct tv today after having comcast install. I have written complaints and called and complained for two years about problems ordering pay-per-view. I have paid nearly 180.00 a month for over 4 years. When i called to cancell my service, the rep told me that the hd box i paid 120.00 for at best buy wasn't mine and i had to return it, i said no i paid forit. She said i had leased it, and that was stated on the bottom of my best buy receipt. Also there would be a 75.00 early termination fee on my contract, i said i had no contract, she replied it was automatically done when i purchased... Oops leased my hd box and that also was printed on the receipt. When i ordered service for the additional hd tv and another active television, no rep mentioned the contract, no best buy salesman mentioned a contract and my receipt, which i have is unlegiable at the bottom due to low ink in the printer at best buy. I have not verbally agreed to a contract, nor was i notified, or even asked if i wanted to renew a contract, which i would have said okay then. But to slide it in at a retail store on a receipt and try to charge a loyal customer a fee and did i mention take back the box i paid 120.00 for. Is criminal. I left direct because of two years of bad customer service, i feel you had ample time to correct the problem. Now you are basically trying to steal money from me? My neighbors on both sides of me called comcast today to cancel direct tv service and they also thought they had purchased not leased your hd tv box. I am calling the news tomorrow and getting other consumers names that have fallen for this deceptive business scam. I never signed a thing and i paid cash for my box, no signature there either. Let's see what class action lawsuit direct tv can tollerate, sadly if cable is a nightmare, i will go back to dish network whom i used for 11 years or go without before i will ever use a company that tries to decieve and bully money out of consumers. I would have gone back to direct tv possibly. Your loss> kristin eaker jacksonville, fl.[protected]@yahoo.com let the war begin, you will never get 75.00 out of me. And we are getting more names of others daily. P.S. They also threatened to charge the 75.00 cancellation fee and 500.00 to my credit card if i didn't return the hd receiver i paid 120.00 for and pay the fee. I told them that i would file criminal charges on a fraudulant charge to anyone who used my credit card without authorization, , which they do not have neither my permission to carge anything on my charge card nor my credit card info. Touche!

We received an advertisement that seemed like a great deal. I called the company and was told I could receive cable t.v. and internet for a specific amount. I was excited because this package would save up $50. a month. So I ordered it.

Two men came out and hooked up the televisions. I did my best to keep checking on them but my 4 year old twins were both sick so I was tending to them also.

I told them not to mount anything on the roof as it needs to be replaced in the spring. Asked them if they could mount it to the trimboart. It is very steardy as we had just replaced it in the fall. They said they could.

When they finished with the tvs asked if they were next to do the internet hook up. Was told no, Someone else does that and this person should show up in a while. I Called the company to find out when, only to be told they do not do internet.

Told I was told you did and was also quoted a price. Found I was lied to! Told them I would have to cancel because could afford them and the company I already had with the their boundle package. I was told had to do it that day of face a $400 early disconnection fee!

When my husband got home he went oput to see what they had done. He fount they had split the brand new trimboard while installing the dish, SCREWED the cable all across out roof and never made a drip loop or seal the hole where the cable entered the house into our bedroom!

Spent most of the rest of the day trying to get thing resolved. To be continued today!