DirecTV
Reviews and Complaints

I just went thru this with salemen that promised me internet and cable. I now sit with two satellites, two seperate bills.Talk to direct t.v. management two days ago and she promised I would not be charged for breaking the contract. and they would be here to get the satellite under these circumstances. I called today to see when they were disconnecting my able. I was informed there was nothing stating this lady told me that and I would be charged for disconnecting early. The best part is the salemen new I could not get the internet were I lived and stated he could. This is all on the contract. I've only had this service for less than two months. And Ive been fighting. Any help?

I singed up for a $29.99/month service as advertised last May, upon my moving to Virginia beach.
Until tonight, September 25, 2009, I had no idea that an old account, disconnected for over two years, was all I could log into at direct tv's website.

My email has been kept in company records in association with a disconnected service. and prohibited me from accessing my new account. I expected the services I signed up for to be active and I just learned tonight that I had to cash in a rebate for the services I signed up for over the phone--I was not told by the sales representatives that I must do so to obtain what I'd signed up for. I learn now that a grossly expensive service was instead implemented without my knowledge, and I have been paying $79/month for said services--services that sometimes fluctuated with some channels available at unaccountable times, otherwise not available at all.

I am angry that my email was kept in online files preventing me from accessing my current account, from accessing current info. I wanted the service i signed up for. instead, a much more expensive service was charged me, and now i learn that termination of service will cost me $400!

I have spoken with several reps tonight, and have achieved nothing but a change of programing to the very lowest level--I should not have been shifted to such expensive service after not having been inforemed by representatives of a need to active a rebate. I depended on the internet services direct tv provides to be kept informed of up-to-date circumstances, only to find I have not been.

Talking with representatives tonight has left me with a very bad taste in my mouth, and I feel that direct tv is even worse than cox cable, which I loath. I am told it is all my fault, that direct tv has no responsibility for sales-reps' failures, etc

I feel ripped off and abused by representatives who are unable to accept repsonibility for failures and ommissions, and for innaccurate reporting of content of previous calls to direct tv.

I want the programing I signed up for, and the extravagant amount of money I've spent credited to my account.

I am furious over being held accountable to a system that is certainly devised to confuse, misinform and discount my efforts to obtain the services I signed up for.

DTV Has a whole department set aside at the "310" number above for just resolving disputes/escalation calls. They take your money first and make you fight to get it back, disgusting business practices for a simple tv service? Do not give them any credit card info or bank info. Just pay with money orders to avoid any chance of them having their way with your money.

Check your bill...from may to july...there should be a notice of the charge for nfl and states what to do to cancel...dtv did notify you 2 to 3 mos prior before the charges start...

So we got Direct TV in November. In march the service goes out completely. They tell us that we have to pay $6.00 every month if we want someone to come fix it on top of the bill we are paying every month for the service. Since the 90 day protection plan ran out. First of all, we were never told about the 90 day plan to begin with since our installer could barely speak english. They said it was our fault that the satellite wasn't receiving a signal! I don't understand how it was our fault? Then the costumer service rep tells us she doesn't even have Direct TV service herself! She has Cox communications! We ask her how much it would cost to cancel our service she says $400! They wanted us to pay $400 to cancel a service they were not providing in the first place! And they say they have 6000 channels but 90% of their channels are channels dedicated entirely to playing infomercials! This business is a rip off.

Service was installed for less then a week when I called to cancel service, I was told that they did not have a cancellation policy (like most company you are given a grace period normal is 10 days). They then charged my credit card a total of 219.61, 20.95, and 57.75, with out my permission, my credit card company reversed charges and now I am getting harassed by a collection company on a daily basics. Something needs to be done with a company that falsifies their services. Reading about complains on line it looks like I am not the only victim.

Direct tv email reply. To refer a friend.

DirectTv is a Rip off!

I will never refer a company who cost me $1600 for 1 day of service. But I will let people know how horrible my experience was.

I paid $400 up front for two HDDVR that took 3 weeks to first get an installed.

The satellite was put on a non secure tripod and blows over my balcony the first night at 4am. So far I've had the service for 12 hours half of which I'm asleep.

Schedule a service call. Earliest two weeks out. No call no show! Schedule another service call. Another two weeks. Tech gets the service back on but is un-reliable. Goes in and out for weeks. Mind you this first month with little or no service I've been charged for.

Finally had it! Call to cancel. I'm obligated to pay for a two year contract break and they want the boxes I spent $400 on back with no refund on the $400. Wow great company.

I'm required to mail the boxes back in empty boxes that they have to send to me. These empty boxes never show up. Called to order more. Again nothing no empty boxes to return equipment.

So second month goes by. Mind you I've only had actual reliable service for 12 hours.

So finally I wake up to $1200 taken out of my bank account without my permission from DirectTv on a card they had on file from the boxes I thought I bought for $400.

Now here we are $1600 in the hole for again 12 hours of service.

What a great company right!

So no DirectTv I will never refer anyone. Instead defer everyone.

That's my DirectTv blows story!

Don't give them your credit card or they will rip you off!

Shove your $100 up your ###!

On Jun 9, 2011, at 12:55 AM, "DIRECTV" wrote:

Refer a friend to DIRECTV and you'll both get $100 in bill credits.

OFFER INFORMATION
$100 in bill credits when person switches to DIRECTV and activates CHOICE™ programming or greater. New customers only. Offer ends 7/20/11.

©2011 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners.

I am not happy at all with Direct TV, My son moved out of my home, into his first home. I was helping so I called Direct TV and Charter to see who had the best deal, I told them that my son has already purchased 2 HD DVR while living with me, they looked at me account and told me that he could take the DVRs with him to his new home, All we had to do was Purchase's 2 New Cards @ $20.00 each to take them out of my service to his, So after he got moved and Direct TV Install I called for him to buy the new cards for the HD DVRs, He got the HD DVRs on a special they were having for $99.00 when I got them they told me they were reg, $199.00
So what a deal Right. WRONG when I called to get the new cards they told me that the DVRs were leased we did not buy them that if we had purchased them they were $499.00, Know one never told me that was a lease, I was unstanding that I got a special deal and was buying the DVRs for $99.00 Reg $199.00 So people if you got a DVR and didn't not pay $499.00 for them the DVR is not yours, you are only leasing them plus paying $4.99 a Month each on your bill for the Service, SO this is what I see is I paid $99.00 for each HD DVR plus $4.99 each a month to used them for 3 years so far that $359.28 plus that is a total of $557.28 Now I am told my Son will have to lease 2 new ones at $199.00 each Down then the monthly fee, In the 3 years I have been a Direct TV Customer I was never told that the HD DVRs were just a lease, Now I did call and talk with someone on the phone and after talking with 3 people Finally a really nice guys was trying to help me out did agree to send me one DVR but not a HD DVR out for free but get this I got to buy the other one for $99.00 and pay some fee of $69.00 but they will take off the $69.00 on my bill. Ok so now I have to turn in the 2 HD DVRs that we have had that I have already invested $557.28 so I have lost money on this deal and now I wish I would have told my son to go with Charter they really have a better deal. if any one knows a Atty, they has a case with Direct TV I would really like to get in with it, I think it is time that big companys stop screwing with people and a law suit is the only way so maybe they will open ther eyes, My e-mail is pamelakay77@gmail.com, So I look at it this way The girl knew I was shopping for the best deal for my son and she just lied to get the sale, I try to see if I could Cancel now so I could go with Charter and was told I only had 24 hours after install to do that so now my son is under a 2 year agreement with them and I am very upset, I will NEVER IN MY LIFE REFER ANY ONE TO DIRECT TV Thanks for your time. Pamela

I believe i commented on another complaint about direct tv. I had them once in FL. never again. My situation was very similar to your. So I'm jumping on your band wagon of anti-direct T.V.

direct tv is the worst service I have ever had, can't wait till contract runs out!

I just had our DVR go out after a year and they said we are responsible for shipping cost to send out a new receiver. The only way they cover all the cost of the exchange is if we had bought they're protection plan for 6.95 a month. That is in addition to the 170 we already pay. First year was 59.00 big jump to 170. I stated that they charge me 10 a month to rent the equipment I shouldn't have to pay for their defective equipment. I ask about cancelling and was told that they would charge my account for the remaining months. of the 2 year agreement. Tehy have you by the balls coming and going.

they could not get a bill to my house for a month. mail man luckly new who it was. not even close. tech had right address but thsy could not bill to address. charge me for 2 months and service was hooked up for one month. said it was my problem. they are a piece of crap. service will be cancelled after one year.

So you did not do your [censor]ing rebates. And who's fault is that. Ignorance is not an excuse.

I am a brand new customer to Direct TV as well. I changed service because direct tv was offering such a big discount. After going on line and getting direct advice from a direct tv representative as I was purchasing my plan, he advised me that my bill would be $54.99 per month for 12 months. Of course, I asked him 3 times if this amount is correct and if there were any other charges to which he stated "no other charges". I printed out all the charges and discounts for my records which showed a monthly charge of $54.99. 5 days later I get a bill for $99.99. When I called to dispute the bill, I was then told about the rebate. The respresentative said she would gladly do the rebate for me while I was on the phone with her. After she does it, she tells me because she did it I would not get the full rebate. I asked to speak with a supervisor who was just as [censor]ic as the first rep I spoke with. I was basically told that Direct TV was doing me a favor by giving me all these discounts. This company is run by a bunch of crooks! It's worse than Washington! They scam the consumer into thinking they are getting a fantastic deal and later when your bill comes you find out differently. Plus they have your bank card information and can take out any amount of money from your account that they want and there is nothing you can do about it. They do not want to help the customer at all! They gave me a one time $5 discount and basically told me to they would do nothing more for me. I cannot afford to cancel and be billed all the charges so I will wait until the contract is up and hope I do not have to call them in the mean time. But, I have contact the BBB and have alerted all my friends and family to stay clear of Direct TV.

I signed up with Direct TV through AT & T no where did it say that I had a 2yr. contract with them, my bill went from $35.00 to $75.00 and no one can give me an explanation at Direct TV, I decide to switch to Comcast and now Direct TV is telling me that if I switch I will loose my deposit and owe them $320.00. I never sign anything, help please!
Peggy

I had the same thing happen to me. I was a return customer to DTV. The only reason I returned was because I kept getting this offer in the mail(If I came back to DTV I would get a free HD DVR, Free movie channels for 3 months and also the choice package for 29.99 for a year.) Well I didnt receive my bill for 2 months. When I did I noticed I was being charged 75.99 for choice monthly. So I called DTV and they told me that I was supposed to fill out a rebate online. I said I was never informed about this rebate. They told me that it was on my 1st bill. I told them it was not. Then they notice that it was their fault and they forgot to add the rebate so no matter what I would have never been able to do the rebate anyways. So I said thats fine just activate the rebate for me now. They said they couldnt because my 60 days was up for the rebate. At this point I was getting pretty irritated. How can the rebate expire if they never activated it. I told them the only reason I came back to DTV was for this deal and now youre not going to grant it because you(DTV) forgot to add the rebate. They said, "Thats correct sir". So now Im stuck in a 2 year contract paying way more then what was offered. When I asked to speak to a manager they said there was no reason because the manager would tell me the same thing. SO over all I was scammed and now I have to pay for it for 2 years. DTVs customer service and the overall company is ABSOLUTLEY Horrible! BUYER BEWARE! If you have any info on what I can do please email me at etrejo215@roadrunner.com

I have been with Direct TV for almost a year. I have also been given the same runaround about the rebate. I had called several times and was informed to go online (after I was never sent the link they claimed to have emailed me before installation). When I tried to get my rebate online it always gave me a message that I wasn't eligible for any rebate and to call customer service. I was never told until recently that the rebate expired in 90 days, nor do I have anything in writing stating. The rebate information was not on any bill either. They have record of me calling within my 90 days to question the problems I am having with the rebate. However, they will not honor it since I didn't call back even though I kept trying through the website like they told me to do. I t is definately a scam. That is not the only problems I have encountered since becoming a customer. I have been charged way more on all the bundle services than was told in the begining and they always have an excuse. Now I am locked in for the whole 24 months.

I had a similar experience with the rebate. I signed up my mother for a new account and they said to go directtvrebate.com before the installation to get the $26 rebate. As soon as I hung up the phone, I went to their website and tried to process the rebate. Their "3 Easy Steps" web page looked right, but when I clicked on "View my rebates" nothing happened. An error message popped up saying "system error, call [protected]". When I called the number, they were closed. A few days later, I again tried to access the website, same error. I called the number noted above, and the technician claimed she could not help me as she does not have "full access" to the same web page I do. She could not help me navigate through the website, nor explain the reason for the error. Not very helpful, was she? When I refused to hang up until the rebate was processed, she finally said she could process the rebate, but that would reduce the rebate to $21, since she had to help me. Obviously, this is a scam and they are counting on people to forget, or give up. I will be checking my bill closely, I am pretty sure it will not be as promised!

I agree the same thing pretty much happened to me, Directv is by far the lousiest satellite service with the worst customer service, the person who answers the phone NEVER knows and has to transfer you to a different department, goodness it is soooo annoying.

Hey Wolfman77,

I am tylerb from above. I wrote Direct TV and the BBB. The BBB sent me a response back from direct tv that they would honor my rebate for the monthly discount for 12 months!

So, I recommend writing a letter to the BBB and Direct TV. Explain everything and just ask to be relieved from your contract!

Good luck!

They offered us a great deal to switch from Dish Network (we'd been with them 11yrs) upgraded equipment free, more chanels free, 3 months movies free all for the same monthly fee. ($54.00) A "processing" fee of $21. charged to our Credit card would be the only charge. Right! Our first bill was $93.00 charged to our Credit card, then another $93.00 showed up. Someone forgot to tell us that you had to go on line and register for the rebates/discounts. I was charged $56.00 for the monthly service alright, but then another $10.00 for the HD Box, $5.00 for each equipment rental and when all the taxes were added it was back up to $94.06 and I have no movie chanels. And no HD channels up stairs on the bedroom box. It is a rip-off and I've about decided to cancel the whole thing and pay the discount fee rather than give them almost $1200. a year when Dish Network can give me everything cheaper. Is there a help site that we can go to for these issues?

direc tv offers the worst and spencive services I change dish for directv I make a terrible mistake I have less programation and now I pay more. I really will like to cancel my service but they said I can until I my contract its over.HElPPPPPPPP PLIS>

If you call Dish and tell them you would like to switch back, they will get the contract fee waived.

to the sad existence of a person that squealed about those guys getting satellite tv, go f*** yourselves and get a life. to the next guy who agreed, who gives a f*** about cable? go get yourself some satellite tv and get real.

No one likes a tattle tale--grow up and mind your own business you old hag!

My husband bought the NFL Sunday Ticket with Direct TV back in May. This past weekend we were supposed to have access to the app since football had started. We tried to sign in and it wasn't working. My husband had contacted their customer service and they said they would work on it and if it wasn't fixed by the end of the weekend then we could have our money back. After the weekend it still wasn't fixed. He called again and the 2nd person he spoke with said it was too late for him to get his refund back (however, we had it in dialogue of them saying we were entitled to our refund). He then was transferred to AT&T and that person was not able to help him so then he was transferred for a 3rd time. At this time my husband was not happy. He finally just said, I just want my refund I don't want it fixed, just would like the money back. I mean we already lost a weekend of football anyways. So, they said they would and will contact him within 24 hours to verify the refund. That phone call was supposed to happen yesterday and we still have not received a phone call. Horrible customer service! If we do not receive our refund within the next week, we will dispute the charge and have the credit card deal with these idiots that obviously don't know how to refund charges, fix anything that have to do with the sign-in issues, and that are not good with customer service! We have a written transcript via email of them saying they would refund us the charge (because it already seems like they will dispute that they never said they would). Definitely not worth the money. There are other companies that offer the NFL package and it's ALOT cheaper.

We are fighting the same thing, when I first noticed my bill had increased, don't normally look at it because we use auto-pay, I called and told them I never order that package. The finally agreed to stop charging me for it but would not refund the three payments they had already collected, I disputed the charges on my credit card and got the money back. They still insist that the charges were valid and added them back on to my bill, I cancelled by auto-pay and then my Directv service all together.
I have filled complaints with the state attorney generals office and the BBB, Emma from the Office of the President of AT&T has contacted me regarding both complaints and offered to reduce what they claim I owe them by 50%, I declined both times, this is nothing but a SCAM. I now get overdue bills with late charges attached, I think it's probably time for a Class Action Lawsuit, how many people just give up and pay these crooks?

I am going through the exact same experience. I never ordered, don't watch or care for football. My bill i
s setup for automatic payment. This is so wrong! I will fight it and dedicate time to expose the scam.

What sucks is I got Sunday NFL ticket to watch the Cowboys when I can't be home to watch and it said due to NFL rules I can't watch them in my area, but my friend who lives in same area has NFL Mobil thru Verizon and can watch any game. Go figure.

Aneki, you can bet it's her. Of course she gave a fake EID. What does it tell you about the company when they emply ###s like Tracy. I got it all taken off my bill and then I called and asked for her to cancel. I asked for the Supreme Know-it-All Tracy. They didn't know who I was talking about. It is illegal for them to do this and you can join the 10s of 1000s who have filed a complaint with the FCC. And they did try to charge me for my returned boxes and I sent them a quick note to please take a picture of yourselves holding your breath waiting for me to pay another dime. If at all possible Universe is a much better option. It doesn't cut out when it rains. And so far no ###s like Tracy.

Man, they are still getting away with this. Absolutely terrible. I also spoke with a Tracy Employee Number 418046, and she was horrid. I tried getting corporates address but she was manipulating what I was saying trying to avoid the question. I asked how I can identify her and she said by her name, Tracy. I had to prime her employee number from her. She told me that there was no one hgher up then she, and she made all the decisions. Corporates address:
Supervisor office of the president directv incorporate
308 South Akard Street Room 1110 Dallas, Texas 75202

Same exact thing just happened to me. I noticed my bill was a lot higher and when I finally looked at my bill which is on direct pay with my bank, there it was NFL Sunday Ticket. When I got the alleged supervisor of Retention on the phone, although she answered customer service, which we all know isn't Retention, - Tracy, Employee Number 415825 (which I doubt is the correct number) and I said I never ordered NFL Sunday Ticket, and she sarcastically read me the bill that said if I don't check the box I will be billed, to which I informed her I don't care what it says, I didn't order it, I don't read the bills, they get paid by my bank, which I'm sure you've heard many times by now, and if she didn't take it off my bill I was going to have Comcast in my house by the end of the week and how was she going to collect the rest of it when I cancel, She said she would take half of one payment off. I said all of it and I said if I hang up you'll get no second chance. She started to repeat herself, and I cut her off and said did you hear what I just said? To which she answered yes. And I said just making sure you are an arrogant person and didn't misunderstand me. As soon as Comcast hooks me up. I'll be calling and asking for her by name and employee number to say, remember me, Tracy? The hubris of this company and their employees is beyond ridiculous! And don't you know they'll TRY to charge me an extra month of service and for the boxes AFTER I return them and try to still collect the NFL Sunday Ticket. @#$%, you should hold your breath until I pay you.

My issue is that I do order it and do NOT get all the channels. I live in Las Vegas and have NO teams nearby that would allow me to go to the games. NOW, they are blocking my NFL Network WHICH is part of my monthly package. They offer no compensation no solution. The NFL Sunday Ticket is a scam and DirecTV is perpetuating the theft!

Same thing happened to me. Except the NFL was part of some special promotion. I hate football, never watched a game in my life.

Can you say small claims court?

I know exactly what you are going through. I signed up for a bundled service through qwest and direct tv. I was supposed to receive $18.00 plus $5.00 off my bill for the first 12 months. But I was not told I had to go online to receive this. When I finally did talk to someone who knew what he was talking about..he explained to me I had to go online to directtv.com and fill out a rebate form. Unfortunately I was a week late. Direct tv said sorry its to late, we can't help you. I called Qwest back twice and they kept referring me back to direct tv which would not help me either. I think this is a ripoff, and now I'm stuck in a 2 year agreement, or I have to pay $200.00 for canceling the service. Its just not fare!

When I first signed up, I asked if there was any length of time I had to have service. The person that signed me up said no. So months down the line, I go to cancel and I was told I had to have the service for 1 year first. It only had 2 months left so I said ok, whatever. So after the 2 months I called them, and the guy tells me there is going to be a 180 dollar early termination fee charged on my debit card on file. I asked him what for and he said because I have a HD receiver I have to wait 2 years. I currently don't have a job, my main reason for canceling. I don't have 180 even in my account, and they would charge me a fee at my bank, on top of possibly getting my money when my unemployment check comes in. They said it was on my first months bill. I don't know about anyone else, but Who reads all their bill over. On top of that, now I read about them taking out large sums for no apparent reason without approval. Someone needs to do something about these people.

I called to cancel my directv service because my new landlord does not allow it. They do not want the drilling and wires that come with installation at the new home. The customer service girl was so rude. Then the supervisor that came on was horribly rude as well. When they wouldnt wave the cancellation fee...I asked to lower it and I would pay it right then and there...They refused and told me that they were taking $300 out of my account. I said that "I do not give my permission for this." They said "tough" and proceeded to laugh at me while I was still on the phone. I have no clue what to do? Can you cancel the credit card? Would that work?

http://www.ehow.com/how_5255105_cancel-reverse-early-cancellation-fee.html Read what this guy has to say before canceling their service
He gives some great advice!

Our TV went out last Wednesday evening June 15, in a storm. When I called the next morning I was very upset that it was going to be 4 days before a repair could be made. I got over the shock & patiently waited for Sunday, Father's Day to arrive. We canceled our previous plans with family to make sure we would be at home for repair. Friday I got an automated call that "due to excessive outages", my repair was pushed back another 3 days until Wednesday, June 20. I called customer service. & they informed me my repair was set up for the next day(!) Saturday. I changed my plans again. Saturday came, no technician. I called & got an operator with English that very hard to understand. The only thing I did understand was "sorry, your day is Sunday, not today."(Once again, we had to bow out of plans) Five minutes later I get the automated call about repair pushed back to Wednesday. More than frustrated with customer service, I went to website to confirm my repair day was indeed Sunday. The repairman came, repaired my service, & last night when all of our family sat down to watch TV for the first time since last Tuesday. Once again, no reception. Same exact problem. I called again, got a pleasant rep. in Mississippi (I am in Georgia). She assured me that I would get a call first thing this morning, Monday. I did not. I have called them twice so far, spent over 30 minutes on the phone asking to speak with a supervisor. I was told they were all in a meeting or on the phone with customers, but to expect a call within minutes. That was over 90 minutes ago, & still response. Later same day: I am clocked at over 4 hours of phone calls. The total calls today alone is 9. No One ever called me back. In fact, while on hold for 22 min for a supervisor (@ 2:30 today) the rep. comes back & tells me the repair man is on his way & expected to arrive in the next 15 minutes. I had an appointment so I had someone come & stay at my house. Repair never showed & call #8 to Customer Service said there was no record of service request, & that I would have to wait for call. They could not give me any idea of when they would call or how much longer I would be without service. Today makes 5 days.