DirecTV
Reviews and Complaints

I feel your pain, DIRECTV scammed me too. They are awful.

I ordered DirecTV in March 2007 as a result of receiving numerous advertisements in the mail. One of the free offers was a portable dvd player worth $129.00. Since I had always wanted a portable dvd player, I decided to order the satellite tv (I was fed up with camcast cable tv). I followed all instructions as required, received everything I was supposed to except the portable dvd player. When I contacted DirecTV, I was told I was not eligible for the portable dvd offer and was given no explanation as to why. I sent a letter of complaint to DirecTV in October 2007, received a phone call that indicated my complaint was being sent to a resolution specialist. After that, nothing at all. However, I did receive in the mail a "consolation gift" of a standard dvd player, which could not have been worth more than $20.00. I contacted the attorney general's office in my state, Maryland, and submitted a written complaint to the consumer division. The responses received from DirecTV were ridiculous. I was told that since I did not call the phone number listed in the ad, I was not eligible for the GWA (gift with activation). I had called the well known number 1-800-directv. In fact, each of the two advertisements I kept from that period, had different phone numbers, but showed the exact same free gifts, one of which was the PORTABLE dvd player. There is nothing in the ads that say you must call that particualr phone number. I would never have guessed that a phone number is used as the criteria for being eligible for a gift when activating a service. I was never told otherwise from the first time I called to order the service until I received the letters through the AG''s office in MD. I guess my next step is to write a letter directly to the President of DirecTV expressing my dismay. I will gladly return the standard dvd player and would like a rebate of $129.00, a credit on my bill or the actual portable dvd player which I feel I should have received in the beginning. I wonder if anyone else had this same problem. I have not seen any of the same complaints after surfing the net about it. I appreciate any help someone can give me. Thanks.

DirecTV SUCKS! We were led to believe that we were getting an HD DVR but months later realized it's not HD at all. I was asked what sort of TV we had upon ordering and replied HDTV only to ASSUME we were getting that type of DVR Receiver. Upon calling DirecTV about this was told by the rep after pleading my case that I can easily just upgrade to the real HD DVR I was supposed to get and basically pay the difference of $99. I said fine, that I would "give in" and do that. I was "transfered" to the order dept and the woman I spoke to told me that there "were no promotions of that kind" and if I wanted to get an HD DVR, I would need to buy a whole new one for $199! What?!?!? That was NOT what I was told by the woman who so conveniently transferred. Then she transferred me to a supervisor who apparantly gets a kick out of the fact that I cannot do anything about the fact that I was screwed over and tells me it's $400 to cancel the contract! I am roped into this service for 2 yrs or it's $400 to cancel. I was conveniently never told that either. What a load of BULL this company is!

Beware of "FREE" DirecTV receiver. "Free" to them means "leased." When you discontinue your service, they require that you return your "free" receiver. I got a call from DTV saying that I could get a free new DVR receiver, and I asked if I could replace one that I was leasing. "Yes" was the answer. Actually I decided to replace an older receiver that I owned. Now instead of two leased ones and an owned receiver, I have three leased receivers. Great, eh? When I complained, the woman said that "free" to DTV means "no upfront charges." Can you believe that crap? I'm going with Comcast as soon as they hook up my neighborhood.

I contacted Direct TV via phone and e-mail about about adding My Network TV to subscribers who live in a city that don't carry a My Network TV affiliate in their town.Direct TV kept giving me lame excuses about They don't have no plans to carry My Network TV if cities don't carry a My Network TV signal.Get Dish Network because Dish Network carries My Network TV and the CW Network if cities don't carry CW and My Network TV.Buy Dish Network, Don't buy Direct TV.

As a former employee of American Satellite a retailer of Directv, I can tell you that yes your first bill came without the "promotional" price, that is because Directv uses a rebate process. This is stated on your first bill, along with how to go about filing your rebate. It can take as long as the 3rd billing cycle to show up, but will last an entire 12 months. As for not knowing you were bound to a 2 year contract, I will call BS on that, you said the paper that you signed said nothing about it? I know for a fact that the paperwork does. It clearly states that the contract is 24 months and if you cancel you will be charged a pro rated amount of 20.00 a month for the length of the contract that was not satisfied. American Satellite will also charge a termination fee if you terminate service prior to the end of the contract, that fee is a hefty 500.00 and it is not prorated. Your filing with the BBB should have been against American Satellite, as their sales person is who quoted you prices, not Directv. The price of 34.99 was correct for the Plus DVR package, DVR service is included in that price, the only extra charges you should see are for additional receivers at 5.00 a pop. The only other thing I would advise you of is that if you are not going to keep the HBO SHOWTIME AND STARZ directv gave you for 3 months make sure you call 30 days in advance to cancel thoses services. I'm sorry you feel that you have been wronged, but hopefully this info will help?

Why not take them to small claims court?

This is a complaint about Direct TV. I was with Dish and decided to check and compare prices and services. I compared the number of TV's we currently have, the channels, the HD receiver and the DVR. After talking with a Direct TV sales person I decided that the Direct TV had the better program for my family. I was given a price for a two year contract which I accepted. They set up an installation date. When the service person installed our Direct TV we did not have a DVR recorder. He told me that a DVR was not included in my package. This is absurd because I compared all the features we were getting from Dish when I spoke to the sales rep. He told me to call Direct TV and say that I should have gotten a DVR in my package. After speaking to 5 different people connected to Direct TV and spending over 1 1/2 hours on the phone I was told my monthly charge would be $15.00 more per month if I wanted a DVR. I am disappointed about the sales practices of the Direct TV group. I hoped to be with an ethical company. Not once did the sales lady I spoke with originally mention that the package did not include a DVR. Plus the Direct TV representatives I spoke to right after our installation were trying to blame me for not reading the emails they sent. They told me I should have seen that that piece of equipment was not on my contract. They were rude to me on the phone and I am very angry about their lack of ethics.

They told me I was getting dvr charged me then said it didnt include dvr and if I wanted dvr I would have to pay an additional 200 . The salesperson said the 280 i was paying was for a dvr. They do not care about customers just sales quotas obviously

I called AT&T for a price on phone service. I was told if I bundled services with Internet, phone and Direct TV, I could get a special promotion for Direct TV with 59.99 for premium service, I would get a $21.00 dollar per month discount for a 2 year contract. The total for Direct TV was to be $38.99 per month for the duration of the contract. I agreed to this and set up the installation of all three products. I was to receive free HBO, Showtime, Cinnemax and Stars for 5 months for signing up all three and changing to AT&T/ Direct TV. I got the bill from Direct TV for $79.99. I called and was informed that I had to by a Sunday NFL Ticket to receive this offer. This was the first time I had been told anything about the NFL Package. They removed the NFL charge from my account. They installed the dish and nothing but regular cable worked. When I called the rude lady and supervisor informed me it was not Direct TV's fault that the agent that signed me up gave me wrong information. All they could do was sign me up for the NFL Ticket or give me the correct information. WE NEED TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST BOTH AT&T AND DIRECT TV.

We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.

DO NOT ORDER THE DVR (for only $7) a month! They talk fast, and don't mention the fine print. If you order the $7 a month DVR, you can't cancel the service (minimum of 29.95 a month for 60 or less channels) unless you pay a "cancelation fee of $20 per month for the duration of your contract. Confused yet? We ordered the DVR in August. It is now November 3rd. I was just told by Desiree that it would cost us $420 to cancel our account!

Also, when I downgraded to the "Family Package" of 29.95 a month, I was told that I could see what channels I would get for $29.95. Not true, there are 3 different packages that you can't see online, but, as Desiree so patiently explained to me, it is not fraud because she was willing to read to me all of the channels that I could watch (she really was patient, and she waited for me to write down the names of all the channels, mistakes in spelling are mine) So since you can't get it anywhere else here is the list of what you're paying for with Direct TV's " Family Package" :
1. BYU TV (Mormon channel)
2. Bloomberg
3. Bloomberg (2)
4. C-span
5. C-span 2
(don’t get CC TV 9, but she gave me the name anyway)
6. Christian TV
7. Church Channel
8. Direct TV Customer Information Channel
9. DYI (Do It Yourself Home Improvement)
10. Day Star
11. Disney Channel East
12. Disney Channel West
13. Disney XD
14. EWTN (Another religious channel)
15. In Life (Christian)
16. Food
17. Free Speech TV (Channel 348)
(GEM Net (don’t get))
18. God TV
19. Golden Eagle
20. GMC
21. HITN (Spanish PBS)
22. Hallmark
23. Headline News (CNN)
24. Home and Garden
25. Home Shopping
26. Hope
27. Inspiration
28. Investigation
29. Jewish Life
30. LINK
(MHZ – don’t get)
31. NASA
32. NRB
33. Nat Geo
34. Nick Jr.
35. Nick @ Nite East
36. Nick @ Nite West
37. Nick Toons
38. Once (Spanish)
(PBS channel 379 – don’t get)
39. QVC 1
40. QVC 2
41. RFT TV
42. Science
43. Shop NBC
44. Music – Between
45. Music - Gospel Glory
46. Music – Standards
47. Music – Playground
48. Music – Spirit
49. TNT Net
50. The Hub (channel 294)
51. V-Mi (Spanish)
52. TWC (The Weather Channel)
53. Word Network
54. World Harvest

Doesn't look like 66 or even 60 channels to me.

More confusion, The "Basic Package" is the same price as the "Family Package" but if you are already a customer, you can't get the Basic Package, that is just an "introductory package" so the longer you are with Direct TV, the more screwed over you are.

On 09-12-2011 at around 4:00pm I responded to an add received in the mail. I spoke with a rep who lied to me about everything. He indicated I would get for 34.98 a month for the full two year contract phone service, 210 channels for one TV to include NFL Sunday Ticket and 12 MBS internet. I scheduled the install date for 10/01/2011 and he said some one would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.
My ID# he provided was ********** the order number provided was *********. I either need some one to rectify this situation or provide me with the legal departments contact information. The sales persons name was Christopher Burney who screwed me. This bank account used is only for paying bills and is now over drawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this. I canceled and will never use them again, what a way to deal with a brand new customer. Keep up the good work Direct TV and you to will be out of business, all it talkes is one person at a time. We do have OPTIONS.

My mother 86, was bullied and frightened into a contract for fear she could not get any tv when the analog/digital switch come through, and even though they knew she had an old analog tv they sold her digital HD service, this was in 2008. She signed up for an 18mth contract which she put on vacation service half the year when she would visit in another state. Well here we are three years later, and they say she still owes six more monhts on the contract, IT AUTOMATICALLY RENEWS SO BEWARE. She is currently living in another state and wants to terminate this service. we requested both the billing and the boxes and the termination fees are $120.00 but so far neither the boxes or the information statements have arrived but they continue to take the fee everymonth. Finding the address for the corporation is all but impossible on their website, you need to terminate the contract in writing but finding the address to send it to is all but impossible. Its not the same address as the billing address. DIRECT TV, Corporate Office, P.O. BOX 6550, GREENWOOD VILLAGE, CO 80155 Any correspondence should require a signature and an return receipt. BTW the online contact information does not work if you enter terminate contract in the subject line it will give you an error message saying the account number value must be an interger, but if you enter customer service in the subject line, it will let the message through with the exact same account number on it. GO FIGGURE. We just want to be rid of direct tv, and will pay to do it. But these guys are crooks, and crooks need contracts to keep customers.

Where do we start folks? We need to get this lawsuit off the ground. I want to sue for lack of informed consent and disclosure for damages to the rental property. I just paid today for a handy man to take down the apparatus and fill in holes as well as filling in a hole drilled into my bedroom from my balcany!

Now I have to pay an early termination fee of $460.00. Just changed my credit card info and added a credit card that is maxed so they cannot access my funds. On Monday, I am going to my credit union and placing a block on Direct TV.

ATT did not inform me of getting rental permission or for that matter, that there would be drilling and damaging property I do not own.

I agree. I had the same problem with AT & T and Direct TV. I say class action lawsuit as well.

2 installers came to install direct tv, later I discovered one of them had stolen 100 dollar bill from my desk in my office. I tried calling the subcontractor and they are slow getting back to me. Very slow! They also left trash on the side of the house and left the gate to my backyard open and my dog got out. I am disgusted with this and would like to be heard by Direct tv, what do I do to talk to the ceo or anyone who can resolve this? I have made a police report at this point and am awaiting something positve to happen.

Supervisor of this company do need something to shock them and get their attention.

This is what happened to us last year. I even called to cancel the NFL sunday ticket ahead of time this year and was told there was a chance I could get billed again anyway.

Since when does a vendor come on to a property with out the owner's permission and install a system damaging the building, drill holes thru walls etc... Also they installed a ground set pole directly over a underground gas line having the potential of having caused a leak or explosion--have these guys ever heard of (diggers hotline).

And what is with the automated voice transfer stuff--I have wasted hours tracking down the lunatics who did this only to be unable to contact a person directly.

This company and direct tv stink!

Attempted to get a better deal on satellite TV service. DirecTV had a good package and came out and did the install. The day after the install, lost my job and had to cancel. I called and spoke to a 'customer service specialist' who stated that I was well within my 7 day cancellation timeframe and would not be charged any early cancellation fees as long as the equipment was returned I would be out nothing. I double and triple checked this with the person, and after checking my credit card bill and finding a $465 fee from Directv was shocked.

Contact was made with Directv customer service 'sorry we can't help you'. Contacted further up the customer service food chain 'sorry YOU broke contractual obligation after signing a 2 year agreement and canceling 3 days later.'

I told them in multiple emails and phone calls about their customer service individual telling me of the 7 day opt out period, to which they replied that it didn't matter and I had nothing to substantiate it.

Contacted Better Business Bureau. Same actions as before, nothing done, fee remained in place.

So for $465 I had Directv for 2 days and will never switch from Dish Network again, as they countered with a much more amazing package at an almost unreal price structure.

After 14 yrs of service I cancelled Directv and they tried to tell me I owed all this early cancellation fee that is supposed to be paid. They refused to cancel my service I need to get an attorney

I had the same problem as the above person and at this moment I am still fighting with Direct TV. I wish I had done more research on Direct TV before I gotg involved with them.

Well I wanted to share my story in hopes that it will help destroy DIRECT TV in some sort of way .I hope people who see this are those who is thinking of switching or getting their services. I would say (DON'T) Read all comments available and listen to us all because we are trying to save you from Hell. To make a very long story short it started out that they promised me, with my package, that I would be able to receive local channels in my zip code area. After they hooked me up I find out it will be 6 weeks for me to get my locals. I wasn't told that when I made my order. Six weeks later I call back, I was then told I could not get it in my area. So I told them to cut my service off and I sent back there equipment. They took out two payments out of my account the first month .I find out only then that it is mandatory to all to pay one month in advance. So now I'm thinking I'm through with them and now they are off my back and I'll just move on and learn from this. Boy was I wrong. Besides harassment calls ect... They are claiming I owe them 400.00 dollars For canceling. Not only that they have me at the credit bureau. OH My GOD! They did not give me my locals as promised so therefore I owe them Liars now. I have had sleepiness nights because of them .The only good thing that came out of this is I was able to out smart them only once. Something told me in my gut to go close my checking account before the next monthly due date. Somehow I had this feeling they were going to try to get that 400.00 quickly. Well don't you know they did try but was denied. Always do want your gut feeling tells you to do. DIRECT TV SHOULD BE sued and taken out of business, I am trying to find options on how to fight them on this matter.But it looks like I will need a LAWYER. Thats what you will end up with if you go with them. PLEASE DON'T! This is just a little bit of my problem with them. But I hope I painted a clear enough picture for you. Besides They never sent my monthly payment in advance back. Anyone that would like to get a hold to me on this matter you can reach me at Doreenas6@aol.com.If there is a way for all of us to fight against as a group count me in.

In Feb, 2008, I decided to get a AT&T bundle discount for DirectTV. I live in a duplex and the other tenants already had DirectTV, so the Tech just connected to their dish which was fine with me. In August, while walking around the back of the duplex I noticed the junction box covers (2) were on the ground exposing the cable connections. I tried to snap the covers back on and they would not close due cables between the two boxes were routed not behind the boxes but on the top side. As such, you cannot secure the covers because of two cables.

I call DirectTV and describe the problem. The young lady ask me if I could just nail a box of the two junction boxes? I said NO and told her their tech had wired it and I wanted it fixed. She stated the 30 day warranty was up. She should work for Ford.

I closed account within three days. They turned me over to two collection agencies. I had to write both of the certified letters that I owed them nothing. It has been over a year & I have 2 HD boxes and another box plus the dish and 100 feet of wiring. They robbed my bank account, even when I changed debit cards. I had to change banks all together.

On the 11th month a man from the President's office called; but I would not talk to him.

I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.

Everyone complain to the NFL Commissioner since they support Direct TV.

Up until my recent move, I have had directv for 7 years. I had two cable boxes in my home, one that I got originally when I signed up for Directv and another one I purchased several years later (Tivo Box). My original box was faulty and last year I called to ask for a replacement box and I asked if I could replace it with a Tivo box. They said no problem and I received it several weeks later and someone came and installed it. Many months later due to unforeseen circumstances, I had to move and since Comcast's bundle deal was a better deal, I switched. A few weeks after I canceled my services I was charged over 200$ which without my permission was taken out of my bank account, which consequently made me bounce a few checks. I called directv in outrage and their response was that I had signed an agreement when I received my new box for another two years of service and that they were allowed to take out that money out of my account. For the whole 7 years that I have had Directv no one ever mentioned that what I was signing was a contract and since when can companies take money out of your account without your permission. They are thieves and I will never again recommend them to anyone!

I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, [protected]. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called [protected]) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT ! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, 'Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right! ' He refuse to fix it, and I told him it was a scam ! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait...

Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!

I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitimate, with promotions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into 'rip offs' and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out.

The trick is to scam enough people who can't afford a lawyer. All you need is a few customer service flunkies who are willing to pretend to care about the customer. Hide your contract somewhere within the mass assortment of ads and other junk lurking in the envelope that carries the customers statement. Tell the new customer whatever it takes to reel him in. Whatever you say on the phone doesn't matter. Record only the conversations that benefit the company. Then, while he's grieving the death of the loved one he ordered your service for; smack him in the face with a $340 early cancellation fee. Practice this behavior enough and you won't need to be a decent human being, you'll be a rich one. You can start your own business. Call it, oh, I don't know, DirecTV, maybe.

This is the letter that was sent to the corporate office, if there such a place. In my opinion the letters all go to the same office where the customer service flunkies are. They look at your name, insert it in a 'denial' form letter and email it to you. I doubt the letters even get read.

This letter is a chronological report of injustices for which we feel is an unethical business practice on the part of DirecTV, Inc.

On my first contact in late December 2008, I spoke with a female sales representative, by phone, to inquire about having their service installed in my uncle's room at N**** S*** nursing home in Denver, CO. I specifically inquired about what would happen should he pass away. She stated that all I would need to do is provide a death certificate to their office to have the contract canceled. On December 23rd the system was installed at the nursing home.

I have been legal guardian of my uncle for several years now, due to his dementia. Therefore, I have handled all of his business transactions.

On January 21st, 2009 my uncle passed away. On January 22nd my wife, ****, contacted DirecTV's customer service department to cancel service. A male service representative told her, to avoid any charges, mail a copy of my uncle's death certificate, and return the receiver and remote control in the box which they would send us. We returned the merchandise.

On our January 29th statement we noticed a charged of $340 for early cancellation fee in which payment had been automatically charged to our credit card. My wife called customer service. A female service representative told her to fax a copy of the death certificate when we get it, and the charge on the credit card would immediately be reversed. As requested, we faxed the certificate on February 11th.

My wife called customer service at 5:03am on February 13th to inquire as to why the charge still hadn't been reversed. The male representative who answered said there was no record that the fax had been received.

At 8:03am she called again, in hopes that someone working regular business hours would be in a better position to assist her. Again, she explained the situation to the male representative who answered. This time she was told that they had in fact received the certificate, but the charge couldn't be removed because I placed the order, not my uncle. She explained why I had to order for him. He told her there was nothing he could do. My wife asked to speak with the supervisor and was put on hold then was disconnected after a few minutes.

At 8:26am she called again. A female representative answered this time. She apologized, and then told my wife to explain the situation again and she would put her through to her supervisor. Again, my wife was put on hold and again, she was disconnected.

At 8:49am she called again. This representative asked her to explain the situation again. My wife refused and demanded to be put through to a supervisor. Finally, she got put through to a man who claimed to have some authority. He stated that it didn't matter who the service was for. Because I signed for it, I had to pay. I never signed anything. He offered to provide the address where I could dispute the charge.

I can provide documentation that shows that my uncle resided at the nursing home in Denver, CO where the service was installed, and to show that I was his legal guardian. If you check the billing address for the account you will notice that I don't live in Denver. This service was clearly never meant for anyone other than him.

I am hoping that, as a reputable company, you can see the injustice of this charge and see how badly your customer service personnel handled this incident. My wife called customer service once again, on 18 February 2009, as a courtesy, to inform them that we were sending this letter to you and to our credit card company to dispute this charge.

My Contract with DirectTV got extended without my notice.

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc., ). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.

my mom has referred myself, my grandma and my uncle over 2 years ago. she has never seen a credit from any of the referrals, she gave up calling because talking to people from india who cannot speak english makes it difficult to keep telling your story over, and over, and over...

i have just had direct tv installed the agent told me i could watch recordings on any tv with whole home tv and we could tape record two shows on each tv and watch live tv all a lie now we have it 2 days and we cant get local channels have to wait till sunday for a visit we had disj for 3 years no problem i will stay with direct till we can leave i will never recomennd it to anyone i stayed on the phone today for 75 mins and they could'nt fix the problem what a scam they have i am calling cunsomer affairs because all i was told i was getting was a lie::::::::::::::::::::

business owners beware direct t.v. has someone come out to your business tells you he wants you to turn on a game i told him i didnt think we had that channel but what a suprise that channel came on that day i didnt think twice about it UNTIL we get a letter from a attorneys office stating we could pay 7500.00 hundred to make this go away or 5000.00 dollars if we subscribe to ONE YEAR OF SPORTS CHANNELS why cant someone stop direct t.v. from ripping everybody off ?

Everytime i go to Churches chicken in Athens, GA there is this one guy (Andy)who always arguring with a Black coustomer.I have heard he is the owner, if he is then that particular Churches should be Kicked out of the francise. I don't know if he feels like becuase he is of another race and from another country that it's alright to be rude or what.The day that i hear that he got what he deserved will not be soon enough. Hey andy if you don't like Americans then take yourself right on back to where you came from, or have you not heard the American term you can't profit from everybody's money and think you can keep getting away with disrespecting them.That Churches Should Be Kicked Out Of The Francise TODAY!

I tried to cancel my directv service after 14 years of service and at first the person tried to overtalk me and try for me to stay. I told them I just called and want to cancel and to please tell me how to send the equip back. after a yelling match back and forth because they wouldn't allow me to cancel, they switched me to another dept. was put on hold for 20 min because they said I needed to talk to a supervisor to cancel...got another cust serv rep. he told me he was a supervisor and could help me then he tried to charge me an enormous amt for cancellation fees $400. I told him I was not going to pay then he says he has to transfer me to a supervisor because he really wasnt a supervisor (so he lied) another person tells me oh no now I also have to pay for a 2 yr contract early cancellation fee I told them hey I had your svce for 14 yrs so that doesn't make sense then he tried to tell me that I also had to pay additional fees because when their service was down I had to call and complain and that is now going to be charged for their cust serv person to tell me to plug and unplug an will charge me additional chg for 14 yrs total chgs. Then they wanted to chg me for a receiver their cust svce dept sent because their equipment didn't work and couldn't upgrade their update system so to make a long story short. I would NOT recommend DirecTV to anyone. They must be hurting because it seems they try to rip off their customers. Sad to say because I thought that when economic times got better I might go back to them down the road but NO WAY after the way I was treated I would not have this SLIMY company back!

I HAVE HAD THE SAME TYPE OF PROBLEM WITH THOSE ###S, AND I WOULD LIKE NOTHING MORE THAN TO SUE THEM

J.PAGE

I cancelled my Direct Tv Sept 1rst 2009 they said there would be a $140.00 early cancellation fee, ok I accepted that, however when I didn't pay it right away, they took $258.00 out of my checking account without my knowledge.

There should be a law against that and I would love to get together with everyone and sue them, I was on the phone 3 days in a row, I sooke to the corporate office and she was very rud, they are the worst company that I have ever dealt with.

it seems as everyone is having the same problem with Direct TV. I think that they should be sued for unautorized withdrawing money from anyone's account, I hope they go out of business,

I think if everyone should e-mail the Attorney General's office and maybe something could be done about them,

Similar thing happened to me, they don;t explain this 2 year committment to you when you order Direct TV, they show up to your house, install everything, then ask you to sign papers. The installer told me, you have to sign to say you recieved the equipment. I told him, I never agreed to a 2 year agreement. He said that is between you and Direct TV. I need you to sign saying you recieved the equipment. THE FCC AND FTC should be brought into this. They are using deceptive practices. They know this, that is why they hide a clause about arbitration in the contract that you don't see until you have the equipment installed. Basically it will cost me 125.oo in arbitration fees to recover my 240.00 that they stole from my checking account. DONT EVER SUBSCRIBE TO DIRECT TV!

I had been a customer of DirecTV for about 6 yrs. Back in March of 2007, I ordered one of those DTV or whatever those recording boxes are called. I knew there was a monthly fee. Anyway, no problem. Then I found out that I could get satellite service cheaper thru my phone company bundled with phone, cell phone, and internet. So I signed up with them. And cancelled DirecTV. Well, they said I owed them about $225 for early termination fee. I said no way, but they told me that it was because I have a early cancellation fee on that box. Nobody had ever mentioned any such fee when I was told about the box and signed up for it. So I am not going to pay it. It will be a disputed item with the credit bureau and if they keep bothering me over it, I will go to the FCC, Texas Attorney General, and any other agencies to complain about their devious tactics to get this huge sum. I never could figure out how to use the box. I am a senior citizen, disabled and confined to bed at this time. I can't hook up and unhook wires and such and this is what they expected me to do in order to get it to work. Never did work for me, so I feel that my stopping the service was valid and because they NEVER told me there was an early cancel fee, I refuse to pay it!

Small claims court! That they'll understand.

I was a loyal customer to Direct TV since 1999. Their cost as too expensive so I accepted an offer with Dish. Upon trying to cancel my service with Direct TV they tried to charge me for a receiver that I bought. They made numerous attempts to debit my credit card without authorization! The credit card was replaced and they STILL SOMEHOW DEBITED MY CARD! The bottom line is that their service is over priced and they're a bunch of CROOKS!

WOW, they sure heck are big time crooks. I gave them my credit card number so I could pay my bill with it. Well the next month I had a charge of almost $400.00. I called and they said it was a mistake and would correct it on the next bill. I got my bill and not only was it not corrected another charge of almost $400.00 was charged. Again I called and they said that the correction had not caught up to it yet. Well the next month the same thing, so I called my credit card company and had them intervene and they finally got it resolved. They called a few months ago and offered a discounted package for 5 monthes. I accepted it and the salesperson told me I could call and cancel anytime. Well I called today to cancel and they now tell me there is a concelation fee.
As I said they are crooks and I advise everyone to stay to heck away from them. Come August when my 2 year contract is up I will be canceling and happiness will be Direct TV in my rear view mirror.

I agree, they are absolutely crooks! The equipment they are sending out now (& has been using it for several years now) is a receiver that runs hot, so hot as to actually burn the access card. Then when you finally make them understand it has died because of that, not something you have or have not done, they send a reconditioned piece of [censor] that either does not work at all or picks up half the channels you are receiving/paying for. These receivers are so bad & they are getting so many complaints that now they don't want to take them back without a service call. Well many of us are not home enough for constant service calls to be set up. A lot of us are having a horrible time just sitting on the phone with them for hours trying to explain that the [censor] is just not working, take it back, and send another "reconditioned piece of [censor] that might/might now work", at least it would be something. Crooks, crooks, crooks! PS: On the receivers that they do take back they usually say they failed to recieve the other one even though you mailed it back the day the "new - reconditioned piece of [censor]" arrived. You lose either way, no matter what you do with Direct TV.

After being a loyal customer for over 12 years, I received a mailer offering more channels and an HD DVR/Receiver for less than half of what I was paying. I called, and the customer service rep said he could get me everything on the lis minus a few movie channels, he just needed to transfer me over to another rep to cancel my HBO service. The next rep told me she would not honor the previous agreement, would charge me $199 for the HD receiver/DVR. I told her I would contact the BBB, when she suddenly changed, offering me the HD/DVR for $99.00, but no movie channels. Every time I tried to talk, she talked over me. They have lost my business. Last time I had to deal with any changes with them was moving from 2 receivers to 1. They kept charging me for two receivers for two years, not responding to complaints. Oh, Check the BBB--their rating with the BBB is an F-. Enough said.

I have had trouble with DirecTV from the get go. First I was promised a portable DVD player. After calling and sending forms for two or three months, I received a cheap DVD player (not portable). When I contacted the company to complain, the person to whom I spoke called me a liar and said a portable DVD player was never offered. I said I had the paper in front of me, he continued to call me a liar. Before my first year was up, I called to cancel the sports channels and any other extras. I had a serious family illness about that time and did not pay close attention to my bill. After three months I noticed I was being billed $115 per month instead of $64. I called them to have this taken care of. I was told I would be credited for the difference. This did not happen. They continued to charge me $115 each month. I called the credit card company and explained the situation and they removed DirecTV from my account. Through the year plus several months I called them many times to hear this would be all taken care of. This never happened. I disagree with the amount they say I owe and have made several phone calls to get this straightened out. All I want is a statement showing how they come to the amount they say I owe. They said to go on line and get it. It is not there. I was told I had to talk to a supervisor. There was none available but, one would call me back within 48 hours. It has been almost 96 hours and I have not heard from them. My service was turned off almost a week ago. My question is can I get out of my contract which is not up until September? My recommendation is never, never get involved with DirecTV.