DirecTV
Reviews and Complaints

I signed up for direct tv on a promotional of 34.99 plus tax 37.33 the bill came thru for 60.33 ? after calling to inquire on the difference I was told you had to call to set up the 23.00 discount affective immediately. The next month the bill came thru for once again 60.33? Once again calling to inquire as to why, I was then informed that it takes 6 to 8 weeks for the discount to be applied. the failure on behalf of the Direct TV representative caused 2 transactions in my checking account to bounce@ $30.00 each.Had I been given this information before hand I would have been able to properly budget my finances. If you or I were to steel money from any source we would be charged as criminals . Although they did not physically steel from me, their negligence has led to my loss. During this conversation I asked for a supervisor several times (denied).At no time was I ever rude to the Representative (Stephanie) who actually was very rude to me stating she has explained every thing to me and there was nothing else she would do, then hanging up on me. To Stephanie, I hope you are satisfied with you outstanding customer service. signed, DOESN'T ANY ONE REMEMBER THE BOSTON TEA PARTY!

Last year we decide to get the NFL package.It was for two years and the cost was two hundred and sixty nine dollars total.The first year was fine we paid sixty four dollars for four months and this year we have paid six hundred dollars for four month so we contacted them and they said that they didn't understand why we were over charged, and they wouldn't do anything about it so we canceled and now they want to charge us two hundred and eighty dollars.I feel that this was not part of the deal.

This is what I sent IMMEDIATELY to Directv when I realized I made an error in ordering on their website:
"Customer (Thomas Lower) - 11/01/2009 11:28 AM
I was trying to find programing information on the NFL Package and tried subscribed by mistake. I tried calling your 800 number to make sure I was not charged for this and i was not able to get though. I was put on hold, then hung up on twice. I do not want the package, I have not watched the package and I do not intend to pay for this package. Please do not charge me and please make sure I am not subscribed to the NFL package."

This was their response today:
"Response (Michael H ID U8397) - 11/02/2009 02:57 PM
Dear Mr. Lower,

Thanks for writing. I understand your concern about canceling the NFL SUNDAY TICKET and SuperFan and I can help. I have reviewed our information and see that sports subscriptions can’t be cancelled, transferred, refunded, or credited after the season starts. We have found that your account reflects the correct amount due. DIRECTV is unable to honor your request to remove the NFL SUNDAY TICKET sports packages.

Thank you again for writing and allowing us to respond to your concerns.

Sincerely,

Michael H. ID#U8397
DIRECTV Resolution Specialist"

Here is my response today:
"Another reason that I will not be renewing with your company. I have been a customer for over 3 years, I always pay on time and this one time I ask for something to be removed after I mistakenly subscribe, you cannot accommodate. I sent the email and called IMMEDIATELY after I mistakenly ordered the package. The way that you advertise the package shows it as $49.00, which is why I ordered, then realized that it is only one of four payments AND I couldn’t even watch the game I ordered for. Your company has scammed me and I cannot wait until I can stop doing business with you. Please check out my postings at /link removed/ and with the BBB. I am really disappointed with how you do business with a long standing client, pathetic. I will make sure that all my facebook friends and tweeter followers know about this poor client service as well. Like they say, good news travels fast, bad news travels faster. I am sure the damage to your brand will do far more harm to you than ripping me off for $200."

I payed my February statement to Direct TV for $87.96 Direct TV cashed my check on March 8 and cashed my check again the next day on March 9 for the exact same amount with the same exact check number. I'm a supervisor of a retail store and I don't understand how that is virtually possible to cash the same check, with the same exact check number, for the exact same amount. I called Direct TV and spoke to a rep, she then transferred me to billing. Billing told me to take matters up with cooperate and my bank. That infuriated me and demanded I speak to a supervisor/manager. Once Direct TV cashed my check twice its their fault, not my banks. If this happens again, I'm switching cable companies. I will receive a $0 balance on my next billing statement but this was just so frustrating to be on the phone for 45 minutes to get the problem solved.

i ordered direct tv i signed up for the 34.99 service after a week i called them to tell them that the service i wanted i wasnt getting so they changed it and charged me for changing my service they billed me 19.95 which when asked about the charge it was for shipping and handling what is that supposed to be also i get a bill for 68.99 i called them again oh you didnt sign up for the discounts well they didnt mention anything about signing up on line to get the discounts so far i cannot get a straight bill allready sick of this company

Let me know if you're from PA like me.
They had to pay me $3, 900.
thomasrnr@hotmail.com

Directtv is the worse system I have ever gotten in my years on this earth. The address is wrong. The billing is overcharged. The installation was 2 weeks late. The so called "bundle" with AT&T is a joke. Just take my word for ir. DON'T DO IT! I can't even get an address to write to the BBB.

someone needs to contact a lawyer and file a class action law suit against direct tv. the better buisness bureau needs to help in this matter

Direct TV charges for MLB Sports package

I did not order or ever receive notification of renewal of this service
While Calling Billing at Direct TV I was placed on hold 3 times and disconnected 3 times

After the fourth call I spoke with Loren who informed me he is the highest manager at Direct TV

I stated to Loren that my husband is critically ill and I would not have renewed. His response was "We do not give credit for sports channels and if I was unhappy let him know when I wanted to terminate my service

OF THE MILLIONS OF DOLLARS SPENT ON ADVERTISING TO GENERATE NEW CUSTOMERS, IS IT REASONABLE TO THINK DIRECT TV WOULD LOSE A CUSTOMER OVER $99.50.

I signed up for service in June 08. The special offer I accepted was contingent on my not suspending my service during the first year.
I called the company 4 times in 9 months in attempts to be removed from the marketing list, as I was being asked via marketing to 'come back to direct'.
As a way to mollify me about the attempts to be removed from marketing, they offered me 3 months of free movies. I explained how I dont use the service for 6 months per year so this offer wasnt going to meet my needs.
The CSR then told me that there was nothing in my original offer that would stop me from suspending for up to 6 months per year starting with the first year. I then requested transfer to a supervisor who agreed with the CSR that i could have cancelled had I asked to. I then immediately requested a $240 credit because had I not been told I couldnt suspend of course I would have and the retro credit should be approved based on the sales persons misrepresentation. I was told this would be investigated and that I would get a response in 2 weeks.
I waited 3 weeks and having not received a response callled the company. After 1 hour of hold I was advised by a supervisor that my request had been denied based on the fact that they would not base a credit on the sales persons 'mistake' and that they did not have a recording of my sales transaction since it happened way back in 6-08. (funny but in another of these complaint posts the company was able to back bill a person for ordered movies 3 years after cancel)
I really dont care about the $240. The sales guy made it quite clear that because of my contract offer I could not suspend in the first year. What I dont like is that he could misrepresent the contract to the point of fraud and the company, while agreeing that I should not have been treated that way, will do nothing for me.
Consequently, I am now waiting 1 more hour until the closest thing to a corporate office will take calls at which time I am going to challenge the premise that they dont have a recording of my saels call. At that point, considering they will NEVER produce the call I will be SOL for legal relief and if I guess correctly they may even cancel me for being such a jerk.
CHOOSE DISH NETWORK!

Sorry to hear about your problem...in fact I had almost the same experience, but the damage done to my home exceeded $2200.00.
Anyone that does business with this firm watch out. I regret changing from cable.

someone needs to contact a lawyer and have a class action law suit against direct tv

I cancelled my Direct T.V. service on July 15th, 2011. Since that date, I have been billed on the 14th of each month for $110.61 for Direct T.V. Service which I do Not have. I have spent many hours on the phone with Direct T.V. trying to correct this or find out why my Visa acct. was being charged. I was just told that there was a problem and that the receiver that I returned is actually active on another acct. Unfortunately, I just noticed this on my Oct. Visa bill. After checking back on previous bills, I found that I was billed, each mo. $110.61 by Direct T.V. Again, I have not had Direct T.V. since July. I would like to have this resolved and be re-imbersed. This will NOT continue to happen because I have alerted Visa NOT to pay this. However, I'm STILL out several hundred dollars.

Hi My name is Shirley A. Willis, I want to make this complaint to you because I have spoken with a member of direct tv and a team manager about a bill that I received. The first one spoke down to me like I was a child. And the team manager just went right along with the other man I had spoken too.
I had caught up my granddaughters bill by Sept 2008. Of 90. dollars and some change. A few days later I called and spoke with a lady who was very nice and I tolded her that I would paying the bills for my granddaughter and who I was. So she placed my name so that I would beable to call. Well it was just a few days later that my tv and my box would not work so I thought that it had been turned off. Even the additional box would not work. So That even made me no that it had been cut off. No I did not call the company because I did not have the money to keep the services and I new that I would not beable to continue paying for it.
When I called and spoke with a rep. he spoke down to me like I was child and tolded me that I would pay for it or it would go on a credit report. I tryed to tell the man that I was a growned women of 56 years old and he did not have to speak to me like I was a child or stupid. But he continual to do so. So I requested a team manager to talk to. I stayed on the phone for 409 minutes waiting to talk to a team manager and then he just kelp telling me that it was my responsible to call and ask why they had cut it off. I ask to speak to his boss and I have been on hole for 1 hour and 20 minutes. until I just hung up. I have not been receiving bills from Direct TV. And today I did and when I did I called them and this is how I was treated. I am a caner patient and I do not need your employees telling me what I am going to do when I cannot afford to buy grogerys at times. I live bye myself and I enjoyed watching direct tv and now because of this I feel that I have been handle in a negative way and this reflects your company. You may call me and talk to me if you wish and I want to file a complaint against the two men I spoke with. The first guys name is andy. And his boss is tyler. The acct number I am speaking of is my granddaughters which is ([protected]) Alicia Walker.
My home phone number is [protected]) You may call me in the evening. The amount is $101.96 and I do not feel that I should pay this when even now the box's in my home neither one is working. I have been using my rabbit ears to watch tv.
Please reply to this complaints
sawillis@windstream.net
I pray that the lord will help you to make up your mine to do the right thing and remove this bill from me. Or my granddaughter. I tryed to tell them it has not been on but neither one of the men would listen to me. All they are worry about is the money. And my granddaughter did work for you all and she loved it.
God Bless you or who ever receives this letter of complaint
Shirley Willis 13121 Adel Hwy. Barney Ga. 31625

I am new to direct TV. and I must say I am extremely disappointed. It has been a constant head ache from the start, everyday talking to sales agents, their supervisors and even their superiors . No one can seem to get it right. I know what I agreed to when the sales agent gave me the terms and condition. When I called and spoke to another agent to confirm it was completely different to what I agreed to. I am tired of these back and forth conversation that are getting me nowhere and I want a firm answer. I do not watch T.V. often that is why I never had cable in the past but when I was offered this supposedly great deal I felt it was time. What I agreed to was the choice ultimate package with the special rate of $30.00 for the first 20 months and last 4 months were going to go up to $40.00 and everytime i spek to someone new the price changes.

Company ( Direct T.V.) was informed that we were moving and was told not to access our private bank account. After we moved they said it was in our contract. However the only access they had by contract was on a once a month fee for services for that month and nothing else.
Why do companies like this keep taking and taking and give poor service or no service and want their money anyway. If a cloud goes over the satellite you are out of services and your money until it passes. And ifi ts snowing or raining forget it you are just out of luck. Poor Service and Poor people services as well.

This is by far the worst company i have ever dealt with... From the day of installation until to day when i finally unplugged their stuff and ordered with another company... they over charge, recharge and still have nothing to watch... if YOU are one day late... its cut off... even if they have your check and just have not posted yet... then you are charged a fee for reconnect and disconnect... but.

If they are late or don't show up or the system goes down due to a storm well hey hey hey thats just business... What ever they SUE me for will be fine... I won't pay it... I'm celebrating to day because those ugly grey boxes are where they belong taped up in a box belonging to another company waiting to for pick up.

When I ordered This service, Direct TV., The add in the local newspaper said that you would recieve a video recorder. I have a handicap and had a Dr's Appointment that day, and my daughter stayed home to allow them in. They did not leave the recorder, I called and they said I HAD TO ASK FOR IT IN ORDER FOR THEM TO LEAVE ONE---NOT WHAT THE ADD SAID! I later moved 5 months later, and I packed all the equipment to the new address, as they said. Then they called me and said it would be 3WEEKS before anyone would be able to come and connect it. Plus they made me pay another $50.00 to come hook it up at my new residence, 10 miles away! Then, 1 nite, I wanted to rent a movie off of PPV, and they said I owed $ 206.00 back due. I always have paid my bills as they come in. And now the darn remote has messed up and I can't get my volume to work on my remote control, they will probably charge me again! Plus if I choose to disconnect, for any reason, I will have to pay $300.00, or they will charge it to my credit card, WITHOUT MY APPROVAL! They have a real game going on here.

I am very upset and would never ever recomend anyone to this company at first all was well then a few months later we bought our first home and moved that was the start of this all we had trouble first with this company it took them over a month to move our service they kept calling and changing the date after a month i was upset then when they did come and move the service they advised no local channels and to call every month to see about coverage now its a year and four months later they do cover this area but it will coast me over $100.00 to change recivers to get local channels and it would not be installed for another month why should i half to pay for the recivers if i had local channels to start? when i asked customer service it was either take it and pay or keep what you have and explained i only had to month of my contract left if i wanted to cancel my service alot of help im stuck with a company that does not care about there customers and pay for service that doesnt work in rain or snow and pay for local channels i do not recive.

On October30th I found a 417.96 unauthorized charge to my debt card from Direct T.V. After calling I was told that when i signed the contract it gave d.t.v. power to withdrawl funds at anytime if and when the acct was delinquent... I cancelled my service with them in July and requested the rreturn boxes. Some representitives confirmed cancelation some were unsure.. bottom line is they dropped the ball and the consumers are paying a huge price for it... Can you imagine anytime for any reason... UNRREAL'''''

I talked to two sales reps and two so called supervisors. Got 4 different quotes
they all lie and cover for one another.
After they installed the dish on our roof i received an email with a much higher quote.
I tore up the contract that I signed prior to the installation, I was then told by the liars at Direct tv that the contract was valid.
I had the installer take the dish off my roof, and told the liars at direct tv to shove it.
You can never talk to the same person, to verify the quote, they are always at a
different office but with the same phone no.
I have never delt with such a dishonest company in all my life.

I was working for smart circle a direct t.v. sub contractor and got fired for being pregnant... im a single mom with 3 kids, no sympathy what so ever and the holidays are coming up.

My household previously had DirectTV service as a bundle package with Verizon. We found less expensive service for TV, phone, and internet through a different company and therefore terminated our service in Dec 2010. At the time of cancellation, we were told that there was a zero balance. We were therefore perplexed when a month ago we received a collection notice from DirectTV. My husband called DirectTV, and was informed that DirectTV had sent a bill to Verizon for service in January, and, because the account had been closed, did not receive a payment back. Apparently, several months later someone at DirectTV looked at the books and decided to hold us responsible for this clerical error, although no bills or notices were ever sent to us, until last month. After spending nearly 2 hours on the phone between various departments at both DirectTV and Verizon, it was concluded that an error was made by the DirectTV Accounting Dept, that we were not responsible for the payment. My husband requested a letter documenting this, and not only did he never receive it, I got word yesterday that this error is now reflected on my credit report.

My husband again called DirectTV customer service yesterday and spoke to a representative named Armando. Despite the long period of time that my husband spent on the phone regarding this issue last month, we were dismayed that not only was it never resolved, very little of the prior interaction was recorded in your customer service system. Armando advised us that if we paid the balance in full, even though we were told previously that we were not responsible for this error, that we would get an immediate email showing that our balance was paid in full, and that we could take that to the credit bureaus. Unfortunately, when we followed this advice and made full payment over the phone, all we got was an email trying to sell us more services! Armando assured us that another email saying that payment in full was made would be sent once the payment had gone through. Today, activity on our credit card clearly marks that a payment went through, yet there is still no email documenting this from DirectTV, and now they have a payment for a charge for services never rendered!

We now have submitted a letter to the CEO, Michael White, re-requesting our original letter, and now requesting a refund of the illegitimate charge. If this leads to immediate remedy of this situation, I will repost. If there is no subsequent repost, assume that we were hosed.

DirectTV was the only carrier offered with our apartment building when we opened in 2008. For these exclusive rights they offered one comp account, which I was given as property manager of the building. When they set up the corporate account and my account they ran my personal information and set up the account under my name, social security number, etc.. My account was covered for a year until I ran into billing issues. They eventually shut off my cable because I was not paying the bill which was supposed to be comp for the exclusive rights to our building (which they still maintain). I now live in Virgina and I recieved a call that I was sent to collections for this bill. I have tried so so so many times to get this resolved. When I call customer service they have no answer for me but to pay the bill. When I ask to speak to a supervisor I am either placed on hold for 10 minutes or my call is dropped. The few chances I have had to speak to a supervisor, the advice was to email billing disputes. When I do this I get the same answer: See below.

Now my credit is in jepordy because I cannot resolve this issue with DirectTV despite the countless hours I have called, sat on hold, been passed around and dropped or emailed. I am so frustrated and I just want this issue to be resolved as I have been fighting with them since 2008.

Subject
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Billing Dispute

Discussion Thread
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Response Via Email(Leisly C. - [protected]) - 09/27/2011 02:00 PM

Thanks for writing. I'm sorry to hear about your billing concern. Please know that your satisfaction is one of our primary concerns. Let me help you with this.

As I checked your account, I see that the balance now of $285.96 includes $125.00 for non return fee for an HD receiver, $15 for disconnect fee and $133.09 for the services that was used before the account was cancelled plus taxes. These charges are incurred for your account and services alone not for the whole apartment building.

We have reviewed the information you provided and we have found that your account reflects the correct amount due. However, you can return the receiver back to DIRECTV and the non return fee of $125.00 plus taxes will be reverse.

If you want to make an arrangement about this balance, you can contact the collection agency where we forwarded your account. The collection agency is CBE Group Inc and you can contact them at [protected].

Thanks again for writing, Ms. Patera. We respect your time and I appreciate that you've given me the opportunity to personally address your concerns.

Sincerely,

Leisly C. [protected]
DIRECTV Customer Service

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips

Customer By Web Form - 09/26/2011 02:53 PM
Sent to collections over a bill that was supposed to be covered by my apartment building corporate account. My apartment building signed exclusively with Direct TV and in return Direct TV provided 1 comp account. When Direct TV set this up they ran my information and credit check. This caused the account to move from corporate comped account to an account under my name where I was billed and sent to collections. This was not suppose to be billed directly to me. I have tried to resolve this for years and I need to speak to someone who handles billing to resolve this issue or we will have to remove Direct TV from our apartment building (and future apartment buiding) exclusive offer.

attention:direct tv I recieved a call from my bank on 7/18/11 about charges being charged to my account. Im not sure if this is from a previous issue that
I thought was resolved, or from some new issue that demands my attention.In dec. 2010 I let a friend use my credit card number because a representative he was speaking to told him that he needed a credit card number to waive a fee. I spoke with the guy myself he told me that I would never have to worry about any charges or fees he just needed a credit card to waive the fee. About two months later I did recieve a charge for my friends cable bill. I called, explained the situation, and was tolded that my card was on auto-pay, which it should not have been. I ended up paying a bill that was not mine. At that time I was supposed to have been taken off of that account, now Im recieving new charges and I would like to know why?this is causing serious problems for me, and I need to have this resolved as soon as possible. PLEASE CONTACT phone#[protected] email bosskonni@yahoo.com thank you Shawn Ashford

Been with DirectTV for over 7 years. We had the Premium package ($147 monthly)with 4 leased boxes. DirectTV offered us two FREE HDTV boxes, with free installation. Everything was perfect! All I had to pay was $9.99 additional monthly.

About 5 months later. We decided to close the account.

The Rep told us that we needed to close the account via writing, because we are longtime customers and will get assessed termination fees because we were on a two year contract because of the FREE boxes we accepted. bear in mind that was NEVER explained when the offer was made. We wrote the letter but still got assesed the exhorbitant fees. This is what they said, "Even if the Rep did not tell you on the phone, we send the terms out in writing." That's all fine and dandy, but everything we do with DirectTV and all our bills are electronic. Meaning, we do not receive paper bills from DirectTV. So we do not open mails, as 90% are marketing materials. I sent emails to them, letting them know we are not paying the ridiculous fees.

To be honest, I was planning to switch back to DirectTV, but after this it will take a year and 12 millenia before I do that. I have no issue with their service, but their marketing tactics are unscrupolous, and borderline - if not outright - illegal. I will not tell anyone not to sign with DirectTV, but do not accept anything FREE from them. It ain't!

I started a contract with DirectTV almost 3 years ago. During this time, the DVR failed. I was paying the extra insurance fee to cover any equipment failures, so they replaced it. The technical rep was surprised that I had that particular DVR as he said it had known failure issues and was no longer in their product line. OK, so I had the insurance AND the DVR was a known poor quality unit. Due to economic circumstances I can no longer afford the $76 a month or any monthly fee for that matter. I called Direct TV and canceled. The customer service person said I would have to pay a cancellation fee. I asked why and explained that the replacement DVR was not a requested upgrade - the one they installed had failed, so OF COURSE it was replaced. He said he had waived the fee. Several more calls from DirectTV to get me to stay with them, each person mentioned the cancellation fee, I recounted the story, they said the fee had been deleted. Today I get a bill for a $304.60 cancellation fee. Three calls to billing in which they listened and agreed I shouldn't pay. They each noted that I shouldn't pay and then put me through to connections or the "ACE" department to finalize it. No one bothered to tell "ACE" about the deceptive business practices and how it brings about bad juju to your company. Each person insisted that when the DVR broke, by getting it replaced (remember it was INSURED) I was extending my commitment by 24 months. So, I had a choice not to replace the DVR, not to watch my DirectTV service for a year and have no extension, but since I had the DEFECTIVE DVR that THEY installed replaced, I was automatically signing on to another 24 month agreement. I tried to stay with the logic of the argument but find it unbelievable. "Leah" told me that I should not have allowed them to install the defective DVR in the first place (my bad!). When I mentioned that I would take this to the Colorado Atty General's office as an official complaint of deceptive business practices she stated that DirectTV had their HQ in Colorado "so good luck!". If you are researching DirectTV prior to signing up my input is don't do it. I don't know if Dish or Comcast have this same rule but it appears that if DirectTV installs poor quality equipment and you have it replaced at various intervals, theoretically they can keep your commitment to them extending indefinitely into the future. The world truly is their oyster - unless you want to be chained to them indefinitely or be forced to make a mega payment to separate for whatever reason - DO NOT SIGN WITH DIRECT TV!

Foemer Account No. [protected]. After canceling my service as a customer eight months ago(April 1, 2009) directv billing is sending billing statements to my home, and each statement they send, I'm returning. It's asininine to waste each others time. The customer service dept. has been explained the problem several times. Sincerely, William R. Echard

I have had Direct TV for about 5 years in Texas. The problems that we have are about the same as the cable service provider we had for 3 years and the first service we had in our first apartment 25 years ago, Pay Per View. I dont know if anyone remembers the first Sat TV but it came on around 6pm at night, showed 3 or 4 movies and the last one was rated R or M. Weekends were different I think that they had shows all day and night. The Dish was the size of a dinner plate and the box was the size of an old IBM typewritter. That service was expensive and terrible. The next service we had was cable. Not only was their tech service terrible but it took a law suit with our City to get rid of them finally. That was when we switched to Direct TV. Sure when it starts to rain or the wind gets up over 30mph you will lose the connection and it states Seeking Sat Connection. We had similar problems with the cable when it would crash or a transformer on the elecric pole into the neighborhood would blow the system would be done for days not hours or minutes. But with Direct its only down for a short time with storms.

The single worst part of Direct TV is their website. Too much information overload and since they have been around so long they should have just about every possible Frequently Asked Question available to chose from. Last night I wanted to switch rooms with their service. From a bedroom to our Kitchen. Thats about 230 feet away from the current sat placement. That according to their site wont work. Alternative, add another dish! My home was prewired with thier standard wire requirements thats verified. But, they refuse to wire up my home period. I could do myself but if they became aware they remove our system. Except for the receivers since we purchased those 4 units. Another problem is that on their site it recognizes we have 4 receivers already and questions of that sort are not available. Even though we know we cant have another reiver their site wont let us address the issue of moving a receiver to another room. Therefore we have to call in and speak to someone.

The next problem we have is their billing methods. We have direct prepay. But, if we are 5 days late they can charge us a late fee. And since we recently changed our service to include everything and movies but not sports or adult we have programs that are 20% commercial stations selling crud 24/7. Why are channels included or counted as viewing channels of entertainment? I have heard of people that love to watch commercials and who are lonely old women types in florida or california it seems who watch those shows from their rest homes since there is no one else to keep them company. And it seems on occassion they do purchase some of the crud those stations are selling. Well, why mix those stations in with regular tv stations that are broadcasting shows, movies, sports, news etc? TO DUPE THE BUYER into thinking that they do have 250 channels of viewing pleasure. BS. Again a little less than 50 are 30mins to 1 hour ads for colon blow or how to get someones money using the internet. Place those somewhere is in a group called "Old Ladies Shows" or "BS Shows that want your money and are messing you over because you are stupid or desperate."

In summary, I too hate these services. They all stink and they are all over charging for their services. But, the choice is to purchase an entertainment computer wuth HD screen and sterio speakers and most importantly that has its own remote! Search the internet and see where you can download or sign into sites that offer programming similar to those services but which are free to the public. But, they too have their problems and they do have their limitations. They are mostly free but they are no HBO or ShowTime when it comes to recent movies.

When I moved to Rhode Island from New York, the only TV service that carried the YES channel was Direct TV. The original sales person, who sounded like he was drunk, told me that I would get the YES channel. After the installation I put on the YES channel to watch a Yankee game and found that I did not have the service. I called Dircet TV and was told that it takes time for all of the channels to load up. Two days? When I still get it two days later, I again called was told this time that I had buy a certain sports package (additional $150.00) to get the channel. I paid them the money and again two days still did not have the service. I called again and now was told that the only way to get the Yes channel was to purchase their top of the line sports package (additional $250.00). Even with this additional I would only beable to get 42 games out of 162. I told them that I was tired of being lied to, I wasn't going to pay them anymore money and that I wanted to cancel their service. They said it would cost me $491.00 to do so and told them what they could do with their cancellation fee. I then spoke to a woman in their disconnect department who after I told her the whole story, she told me that she was going to write up the original salesman for misleading me. I also told her that I wanted them to take down their equipment and make any repairs needed to my roof. She was very sympathetic but said that I would still have to pay the disconnect fee. I told her no way and that I wanted to speak to the President of the company. She told me she couldn't transfer my call to him, but when I received my last bill, with the disconnect fee on it, there would be a phone number on the back of the bill which would connect me direct to the President's office. I got the bill, called the number listed on the back and was connected to the Service Department. The woman who was so sympathetic lied to me as well. I called DirectTV three times over the next 2 months telling them to come and get their crap off of my roof. No one ever came. I finally stopped calling. Each time I got another bill, I threw it in the garbage. I finally got a bill from a Collection Agency. I called them and told them I wasn't paying it and the reason why and told them their client could take me to court where they would lose as I had the entire story documented and would have this wedbsite with me to show the Judge what a crap company Direct TV really is. I never heard anything further. Eight months later I got another bill from another Collection Agency, which I threw in the garbage. Meanwhile, no one ever came to take down the dish. It was now time to get back and I did some research. I found out who the CEO of the company is (David White) and where headquarters is ( El Segundo, CA) and started sending him bills for free advertising they thought they were getting by not taking down their dish. I was charging them $2.00 per day and back charged them to the month after I had last demanded they take down the dish. Each bill has been sent directly to Davd White via registered mail. After White received my first 2 bills I got a phone call from a flunky employee who told me that they would not pay my bill and they had no one who could come take down the dish. I was also told that the dish was actually mine as I had payed for it in the beginning. There is no way that I paid for this dish with the little amount of money I originally laid out. Another lie. I then told each flunky that they had installers who could just as easily remove the dish and make the needed repairs to my roof. I was told the installers did not know how to remove the equipment. Another lie and I told the guy he must be a complete idiot to think I would believe his lie. I then informed the last [censor] that the bills would keep coming and when I decided they had had enough time to pay them, I would engage my own Collection Agency to come after David White directly. If this didn't get me satisfaction, my next step would be to go to the media. The bills are now totalled to about $1200.00. I think this is a great ida to go after this shoddy company and everyone else who still has the damn dish on their roof should start billing Direct TV for advertising. If you are interested, I will be glad to give you the mailing address to send your bills to.

I signed up for Direct TV when I signed up for the triple play with Verizon last year. Of course, I had to sign on to Direct TV for a two year contract. At that time I did not get the local channels but I kept getting assurance that it was "definitely" on its way to my area. I was directed to go online and get a waiver for CBS, ABC, Fox and NBC from the east coast area (New York.). CBS, Fox and ABC granted me a waiver for $2.50 each a month. NBC refused. Finally, when I called this past fall they told me that the local channels would be available in my area in November. But I had to keep calling to find out. Today when I called they said it is now available in my area. However, I would have to upgrade my equipment to HD. I said okay what is that? One time fee of $199 for my livingroom TV with DVR and an additional $94.29 for my bedroom TV. Then they will charge me an additional $10.00 a month for local service. What happened to the free local service that they advertise? I told the poor sales person who had to listen to my bad language for 5 minutes that I felt it was a rip off and that Direct TV was sounding more like the Comcast everyday with the additional fees and costs. If things don't change I will definitely seek my service elsewhere or just sell the TV's and start listening to music.

DirectTV placed a charge on my credit card for $400 for early cancellation fee of a 2-year contract. I never signed a 2year contract with them. I've asked them to provide me with an agreement I signed agreeing to a 2 yr contract. O f course, they are unable to do so because I never signed a contract with them. I"ve asked my bank to dispute the charges on my credit card as I did not authorize this. T he bank has agreed to do this and not pay DirectTV. However, they may be sending the bill to a collection agency next. What recourse do consumers have? Please let me know.

I too have been a victim of Direct TV and an 18-month contract. I put up with it for 17 months. Last straw is when I suddenly could not see the local area stations during the day -only before 7:00 am, as if done purposely- and was told that either I paid $155 for them to come and fix the disc and wiring, or I sign up for about $6 month service from then on. I refused and called to cancel. Then, and only then, they would give me some free stations, they would come and put a new dish and wiring (the existing one is only 17 months old...). I told them too little too late. Done and over with them. Then, they send me the final bill with a $20 early cancelation fee. I told them I would, and will NOT, pay for the late fee.

I am being screwed over by DirecTV for $ 260 -- early term fee. I had to move to a different housing subdivision that does not allow dish installs. No luck speaking to the reps (incompetent liars) or writing to billing disputes department. They all have the same scripted responses and do not care about taking care of their customers. A class action suit will teach them the right lesson.

Ryan Ganpath

I'm having the same problem with Direct TV. They are charging me for early cancellation when I clearly told them that I have the original flyer that advertises for 12 months and the receiver is leased for 12 months. Both the forms front and back does not specify 18 month contractual agreement. The installer never gave me a form to sign when he installed the dish. As a matter of fact he left a mess of cables all over the floor and I had to clean it up and patch the hole in the wall that he created. Please contact me if there is a class action lawsuit. I'm in
Signed
Ladyamaride@yahoo.com

They told me I had 30 days to cancell and when I tried to cancel they said you only had 24 hours. Now they want to charge me over $400 for a cancellation fee and wont let me see the "contract" I sighned.

I signed on with DTV and the dish was installed on 10/21/09 and today is 11/09 and during that time I have been able to watch only a few hours of Television. To date my TV does not work. Channels change on their own (when the TV displays) most of the time it is black with no picture. A tech came out to my house, pressed a button or 2 and got a local channel and told me (hang on to your hat) the power strip in my entertainment center was acting like a firewall! Talk about a line AND what makes it worse is there was nothing plugged into the power strip in my ECenter and he expected me to believe that line of garbage! I told him the tech that hooked it up plugged the strip in and his response was "We only found out about this on Wednesday 11/04! He left and it wasn't 5 minutes later I was without a picture so I call DTV and they said he would be contacting me; 3 hours later no call so I called back. At that time they told me he couldn't make it and the supervisor would be contacting me. I never heard from the supervisor! I contacted customer retention who said they were going to send a "real technician" out to my house on 11/14 to solve the problem which is yet another line of garbage. So, at this point I will be without service from 10/21 thru 11/14 and getting closer to that 30 day window. I was told by the salesman and technician that hooked me up I had 30 days to cancel the contract but when I started having problems I was told by 2 reps I had 24 hours and the case manager said it was 72 hours! Right, like anyone can evaluate reliability in 72 hours. I told him I wanted to cancel my contract because DTV has not upheld their end of the contract. I have not had reliable service since inception and he told me it would cost me $482! Lawsuit...heck yes! I am more than ready! I would advise anyone to stay away from ALL services that have contracts! Go with cable (I would have if I could) or get a digital antenna and subscribe to NETFLIX OR start playing cards, board games etc. and get to know your family again. I have found TV is like smoking...I have been without it so long now I am getting used to it!

I would love to hear what happens with this. We owned our receiver outright and had for many years. One night mysteriously we could not get any PPV channels. After many attempts at "resetting" the receiver the customer service girl said they would have to send us a new set. I was OK thats fine. No mention of "leased" equipment and nothing on any boxes or the device.

I went to cancel today and was told I had an 18 month contract. I too asked to see a singed contract and go the same "you have an activated set so you agree" They want $320 out of me.

Where do we start the lawsuit?

I am definately in pursuing a class action lawsuit against Direct TV, DEFINATELY. I am being charged an early termination fee of $378. and only had the service for 2 days. THIS IS A SCAM ORGINAZITION.

Trying to get emergency service is a joke.I cut my neighbors Directv line while mowing.called to arrange someone to fix it, what a joke.6 days before they will come out.Meanwhile my 76 year old neighbor has no cable and its my fault.So what do ya do, i say call the competitor and sign up for their Sat tv service, bet they can get it installed b4 i can get it repaired.Directv Service SUCKS!

DirecTV cut my cable for my Hughes Net when they installed their dish, since I was not using Hughes Net at the time. I never gave permission for them to do that. Since 6/18, I am charged $72.32 for Hughes Net and they said I have to pay for the service call for them to come out and reinstall a new cable. DirecTV said they will not pay it, since it is not their problem and that their service people do it all the time. They did not think anything was wrong about them doing that. Since, I have learned this has happend to other people and DirecTV needs to stop getting away with it!

mediately contacted them.
They give me a run around with transferring me to four different people then making me explain the same thing each time what my complaint was .
The last person I spoke with told me they were protecting the company and not the customer. So therefore I then filed aIn February I had a contract with Directs to get their service for a given amount,
The first billing was correct the second billing was incorrect and I im complaint with the state. The state informed me that Directv refused to cooperate.
They advised me that I would need to use the court system or to complain to the Attorney General office about possible fraud,
Directv finally answered to the state but did not offer any solutions to this problem.

I am blown away to see I'm not standing alone with EXTREME problems with DirecTV! I was moving about 2 miles, had just bought my first home, was crazy happy. Wanted a service that was a bundled package and especially looking to be able to watch the Patroits play because my fiance is from Massachusetts. And if anyone knows someone from there, you know that are crazy Patriots and Red Sox fans! Called Directv because I was told they were the only ones where you could get this and the other things I needed. The girl I spoke with was awesome! Promised me everything I asked for. "Bundled package Deal" with NFL Sunday Ticket explaining that she had just watched a Patriots game the other night! Movie channels, and of course my "other" issue, the internet was going to be partnered with AT&T however would be shipped out to me about a week after my installation of the other! On the day that the internet did NOT arrive I immediatly called. Try to get help from anyone there you speak with...I dare you! Very long story short, after having just TV service and no NFL Sunday Ticket which by the way they will tell you it's on your account but you can't view it on your TV! Having this service for about 8 days I've been charged almost 800.00 folks! Yes, a little over 200.00 for a security deposit, and a bit over 500.00 this past week directly drawn out of my checking account UNAUTHORIZED! Went to my bank and they have also filled 2 seperate claims to dispute to help me get my money back. I had written a letter, as instructed, by "a Supervisor at DirecTV" to the dispute department in Colorado and have been patiently waiting for them to get back with me. And then next thing I know, over 500 bucks taken right out of my account! Meanwhile, I just sent a check for my new mortgage payment and my new Jeep payment! Thank God my bank is not going to let anything more bad happen to my account and are going to help me with the checks that I sent out.
I am going to make this my lifes mission to make sure I am heard by Directv and paid back the money they STOLE from my family! This company needs to be put OUT OF SERVICE!
I've also filed a complaint with the Better Business Bureau and waiting to hear back from them as well. I don't want anything from Directv except the exact $ amount they stole.
Lisa Kingsley

I signed up for Directv and had it installed Dec. 24. Saturday they disconnected me because there was a family member who had an unpaid bill. I never even lived with this family member and they are penalizing me for his actions. For some reason his name shows up as a relative that lived with me. Now I either pay his past due balance or I stay disconnected. I paid $379 (needed a $300 deposit) and now I have no choice but to pay it or else I'm out that money.

Directv is horrrible and no one should use them. They promise everything when you try to sign up and do not come through at all. I asked for On Demand, was told I would have it and was given the wrong box. Then I was told I had to pay a $100 for the guy to come out and deliver the correct box. Then they said I could change names on the account since I originally took on the account when my brothers credit was not good, then when I tried to switch it was against their policy. I told them I was referred to get my friend a credit and then they didn't give the credit since I dialed the wrong phone line.

I would never recommend them. They have too many people working their that do not know their policies. Then they stick you in long contracts that cost you a fortune to get out when they constantly make mistakes.

Be careful if you pay your DirecTV monthly bill early. They will send you emails demanding that you pay your bill in full by the due date. I paid my monthly bill via the bank on the day that the bill was received. Two weeks later I get emails from DirecTV stating that, as the bill is falling due, I should make payment in full before the due date. rtepeated attempts to sort it out failed miserably. Roll on 2011 when I can run awaqy from DirecTV as fast as I can. Dish network or COX TV here I come.

Directv was installed 2/28/11. The installer was clueless and said he has no idea how surround sound is connected. He tells me I have to use two controllers, one for turning off and on the tv and the second one for turning off and on the Directv box. At the same time I can't increase or decrease my volume on the Directv controller with out moving the toggle switch from Directv to AV2, change the volume then moving the switch back to Directv to change the channel. Three times in one day we turned off the TV and when we turned it back on there was no audio. We had to reboot the system to get the audio back. Everytime I called all I was told was "I am sorry" then either transfered to someone else or disconnected. Finally I got the name of the President, Michael White [protected] located at POB 6550 Greenwood Village, CO 80155 (must be cramped in that POB). I didn't get to talk to Mr. White (of course) but did speak to Mike ID#U143. He was "very sorry" but would not let me out of our contract and for me to receive the services I requested in the first place I would need to pay an additional $200 for the two HD DVRs that I would need for the whole house package. I refused! He kept reminding me that these are discounted (origional $199 now $99) WELL THANK YOU but NO WAY!
There is so much more that is wrong with the service.
I am exausted and all my anger got me no where. I am stuck with crappy service and "I am sorry" mode til my contract is up.

To Whom it may concern:
On October 13th 2011 I had, had enough of my picture constantly going out due to the rain. I had just finished trying to watch a show I had recorded from the night before only to find that over 20 minutes of the show didn’t record due to the rain the night before. The 5 days before this it had been raining quite a bit and during that time I had no picture regularly, there were periods where my picture was out for 2-4 hours at a time. Living in Florida during the summer it rains a lot, and I had the same thing throughout the summer. UFC pay per views that I spent $50 dollars a piece on with a house full of friends ready to watch the fights only to have the picture go out for half of them including the final two rounds of a championship fight. Needless to say after one of my favorite shows not recording I was at the end of my rope. I called in to cancel my service, I had had it. I called the 1-800-DIRECTV phone number and after telling the automated system I was calling to cancel I was put through to Oscar in the retention department. I told Oscar my problems and frustrations and he began offering me things to try to keep my business. I kept telling him I wasn’t interested and that what he was offering me just wasn’t enough to deal with not having a picture half of the time. First he offered me a $50 credit off my bill for the month, I said no, then he offered me Showtime free for 12 months on top of the $50 credit, I said no. The next thing he offered was an additional $10 off my bill per month for 12 months on top of the other things, still I said no. His next offer was to add the NFL Sunday Ticket for free to my account on top of the other offers, to this I decided that may be worth staying for so I told him ok, but that I wanted a technician to come out and check my dish. We set up a date and time for the technician to come out, Oscar gave me a confirmation number and another phone number of [protected]. After putting me on hold for a couple minutes we were done and I was happy.
About 6 hours later when I got home I decided to check out what was on Showtime only to find that I wasn’t getting the channels. So I once again called Direc tv. This time I got Melinda on the phone employee id # [protected]. Melinda pulled up my account and told me that there were no notes on my account, that nothing had been done, and that the system showed that I hadn’t called in since February. I told her about the entire conversation earlier with Oscar, and all the things that I had been promised all of which I had written down. She put me on hold for several minutes and came back only to tell me that all of the things that were promised to me to keep my business could not be honored and that the only thing she could do was give me Showtime free for 3 months. I was furious. Here I’ve been a loyal customer with Direc Tv for years, stayed with Direct Tv even after years of frustration of my picture going out, only to be told that everything that was promised to me I could not get. I spent close to a half hour of my day on the phone with Oscar for nothing, and I spent over a half hour on the phone with Melinda dealing with this. I asked her about the fact that the system told me the conversations were being recorded and that I wanted the conversation to be pulled up. Her response was that’s for training and that’s not possible. Then she told me the only other thing she could do was offer me the NFL Sunday Ticket at HALF PRICE! I told her absolutely not, that Direct Tv was not getting another dime out of me, I should be getting money from them for the horrible service and frustration I’ve had to go through. Melinda’s attitude was one that I really couldn’t believe, it was one of just not caring at all, like she didn’t care if I stayed with Direc Tv or not, like my business was nothing to the company. I told Melinda that I wasn’t even going to bother trying to talk to a supervisor and that I’d be calling Comcast and once I had a date scheduled for the cable to be hooked up Id call back and cancel service with Direc Tv, and she very easily let me off the phone.
I want you-Direc Tv to know that I intend on complaining to every single agency, website and forum that I can possibly find. I’m going to let everyone know exactly what kind of “service” you provide and the dirty tactics you employ to try and keep customers. I also plan on letting all of my customers my company deals with about your company. You see in owning a, lets just say technology based company my employees see a lot of customers every day, often times customers will ask us whats the best computer we recommend or tv and very often we are asked about cable and satellite providers and before we would always recommend Directv, you can bet that will never happen again. This issue with me ultimately will cost your company tens of thousands of dollars if not more, youre not just losing one customer. To be promised something only to be told you can’t have it is ridiculous. Your reliability percentages are lies, fabricated to earn you business from your competitors. You can still do the right thing, but by my experience with your company to this point, I’m sure I’ll never hear a thing from you. Maybe I’ll be proved wrong.
Sincerely,
Shane Horton

I have been a customer for 10+ years. As of 2012 I have had nothing but problems with Directv's (lack of) customer service and technical support. You call and you are on the phone for 1+ hour being bounced around, call disconnected, to call back and bounce around again. No notations are put on the account about the calls and concerns. No one owns up to the company's mistakes and poor service. You complain via email, writing to corporate, and even verbal while calling customer service. All fall on deaf ears and blind eyes. I am tired of being on their hamster wheel along with all the other dissatisfied customers. Put more training and effort into your customer service, communications, and fulfill the obligations and responsibilities us as customers pay for.

I discovered that Direct TV did not install HD after 2 years of paying for the service and they refuse to come out to correct the problem unless I pay for a service call; they refuse to refund my money and refuse to remove the charge from my bill.

My husband has been given orders to go back to Iraq, so he canceled with direct TV. Military personnel can not be held to contracts whenever they are called to duty because the service is of no use to them. He canceled on Dec. 4th 2008 by phone and email. The first week of January, we were shocked to see that direct TV had taken $544 from our checking account without permission or without giving a notice. My husband called Direct TV and the lady apologized for the mistake and said the money would be returned to our account immediately. After a few days, the money had not been returned, so my husband called again. This time a man told him it would be 7-10 business days. By this time, we had bounced many checks, because I had mailed out bills not knowing this money would be stolen from my account. I sent an email about the stress and hardship it was causing my family and got another apology and this person said that it would take up to 6 weeks! My husband called very upset and was told this time that Direct would not take responsibilty for the $410 in bad check fees they had caused, yet the week before he was told that Direct TV would refund the bad check fees. This is over $900 they have cost me during an extremly stressful time. I do not have money that kind of money to spare.

This is my husband's third time going to war, I have three small children, and no family to help me because both parents are dead and I live in another state from my in-laws. Thank you direct TV, for supporting your military.

I totally agree with Direct TV being a rip off. I took advantage of an offer from Direct TV and AT&T. When my Direct bill came it was more than I agreed. Same crapola from customer service. Told me I must have misunderstood. I am so happy to find out that after all these years I can't hear correctly, can't read correctly, and cannot understand simple agreement terms. And now to see the CEO of Direct TV on the tv show claiming it was his aim to "work out some bugs"- lol- why not start with the fraudulent way that the original sign-up agreements are being handled.

Kinda messed up on your part that u don't know what you have after 2 years. Plus there is a 10 dollar fee for HD access a month and you can remove it online or they will be happy to remove it. I Love directv and there service. But come on, how do you not know what you are being billed for after 2 years?

I also was lied to on the phone when I ordered their service and was NOT told about any refund/rebate to bring my total down. I turned them into the BBB and got a response but I WILL NOT accept their offer to issue the $18.99 per month for 12 month rebate because I will NOT agree to pay $52.99 per month for the basic package. I was told it was $29.99 per month except for the first month which included some sort of fees . . . by the time the second month bill came, I realized I had been scammed. I also requested they listne to my conversation with their sales agent but they said they did not record it. . . let's all go to the attorney general's office! That's where I'm headed.

Yes I have just experienced the same thing and catch this one. I had service for 18 months which was my commitment term-I cancelled one week after the 18 month-they charged me $125.00 for early termination and just yesterday I got socked with a a$52.82 cent charge. I called their customer service and you are transferred to the Philippines. I asked to speak with a manager and they told me this was for pay per view events that showed up on my access cards from 2007! Well I tried to tell this idiot that my phone line was never connected to any receiver so therefore I never got the event and yet you can try and steal my money from me 18 months later? There needs to be something done about this company legally. I am furious. Not only did I fill my commitment but also I had the most expensive HD package they carried for 5 rooms. How can this company be allowed to do this?

My name is Georgia Smith. I am writing to get a group of people together that has suffered from direct TV unethical business. I was ripped off by direct TV for 700.00 on the DEC 1 2008 the money was taken out of my account unauthorized. I am now not able to buy no Christmas gifts for my 5 children or grandchild. I am still trying to come up with bill money because I had to get loans just to pay my 850.00 rent so we would not be on the streets during the holidays. If you or any one you know are willing to email me your names and info and your story I am willing to find all necessary means to take this company down. If any fees would be involved I am sure with the great number of people as a team it will be worth trying to find funds to get back what we loss plus some for our pain and suffering. Please email me back at this email and Forward to others that you know so we can get this info out to everyone. God bless and reply soon baebae2_2000yahoo.com

Yes I have just experiences the same thing and catch this one. I had service for 18 months which was my commitment term-I cancelled one week after the 18 month-they charged me $125.00 for early termination and just yesterday I got socked with a a$52.82 cent charge. I called their customer service and you are transferred to the Philippines. I asked to speak with a manager and they told me this was for pay per view events that showed up on my access cards from 2007! Well I tried to tell this idiot that my phone line was never connected to any receiver so therefore I never got the event and yet you can try and steal my money from me 18 months later? There needs to be something done about this company legally. I am furious. Not only did I fill my commitment but also I had the most expensive HD package they carried for 5 rooms.

I called Direct TV in January to get internet services, I'm new to the area and when I called what I thought was the only internet provider, they informed me that they did not go that far(1 mile) off the main road. Someone suggested that I go satellite, and that's when I called Direct TV. I plainly explained to the phone sales rep. that I wanted internet services, he quickly says, "Yes Sir.. we have that in our bundle, let me get you signed up for TV first and then I'll transfer you over to "OUR" internet department" Everything happened so fast, within the hour Direct TV was here to install my Dish to get the ball rolling. The "Free Installation" went right out the window. Even though there was a pole already in the yard, cable already ran, the service guy says, " That's a substandard pole, I'll have install an upgraded one, and there will be a service charge of $75.00 paid in cash for that" I'm still thinking that my internet service will be up and running within a week. After the week passes and "No Internet" I make the call to complain, I'm informed at this time that my internet services were being provided by AT&T. I hang up and call AT&T, it took a minute before I realized that my internet service was coming through my phone line and "Not" being provided by Direct TV. It was at that time I realized that I had been "SCAMMED" by the Direct TV sales rep. My first call to cancel my service(which in first our conversation I was told I could cancel within the first thirty days, just another lie ) right away the guy takes the defensive and starts telling me that Direct TV will charge my card anywhere from $540.00 to $600.00. The he proceeds to tell that it would be in my best interest to keep it for the first year and that way Direct TV wouldn't take as much, he informed that everyone does it like that. I'm still trying to make him understand that I don't watch TV, I've not watched in 6 years...Needless to say the circle talking telemarketers that Direct TV employs, got me off the phone looking for alternative actions. I tried, watching TV and the only thing that I could get was "771 searching for signal" Now I'm furious, I call Direct TV, I'm screaming, cursing, and telling them to come get this piece of crap off my property, A week goes by, I call again, more aggravated now than I've ever been, more screaming, more cursing, they tell me that they're going to send someone out to look at it. I inform them that they can pick everything up since their guy will be here, I'm done. Well he gets here and the first words out of his mouth are, "How long have you been with Direct TV?" I say, "a few months, " he says why would they(Direct TV) install an outdated system for new customers". He also couldn't pick up my equipment without loosing his job, so he said.
Well I know why I got an outdated system it was all that was on the guys truck when they dispatched him to get this installed as quickly as possible before I realized that they were not providing me Internet Service.

My suggestion to anyone is stay away from these con artist, do business with reputable companies. For all those, scammed into their contracts, close your checking account, cancel your credit card and prepare for battle with these crooks

Direct TV took 200 out of my account WITHOUT authorization on 8-07-09 and I filled a "customer dispute affidavit" as well to retrieve my money. I am attempting to obtain the names of the Director of finance Dept and request a bill credit for more than the 200 due to the head aches . Patric Doyle is supposedly the executive Direcote of the finance dept, fax [protected]. I have not been able to get an email or any other names thus far. Do NOT give them or companies like them, your card numbers. James Bell in KS

Not only do they give horrible customer service but they outsource their work and I was robbed by one technician and my property damaged by another. When I tried to contact DirecTV, I got a sarcastic, nasty so called manager. I finally tracked down their corporate headquarters in Californication and they never called me back. There is no place you can reach them. Everytime I try their 800 number I get a snotty person who will not give me any information. Their repair man robbed me and the other one broke my TV screen with his gigantic ghetto necklace.

Stay away from DirecTV as they don't give a damn about you.

I have a similar situation. We moved and a transfer of service was set up. The installer, who was supposed to be there at 9am, didn't show up until 10pm. When he got to our new home he stated there was no way we could get direct tv due to the large trees in the way. we called direct tv and let them know what the problem was and the complaints we had. The direct tv rep understood that they were unable to continue our service therefore the service was cancelled. a month later our credit card was charged $350.00! We called Directtv and they said it was an early cancellation fee. I explained to them that direct tv was not able to provide service therefore it was not our fault. why should we get billed? We also did not give authorization for the charge. the rep agreed and waived the fee. a few weeks passed and still no refund. our credit card added up finance charges etc... Finally i called again to find out what the hold-up was. The rep stated that the fee waiver was sent to another dept and was declined at that point. They proceeded to say we were not going to recieve the refund due to the new decision the finance dept had made. Does that make sense to anyone?! I then was directed to send a typed letter of appeal to the company. First off why should I be going through all of this trouble when obviously direct tv was the one who broke their contract. I recieved a response finally after numerous calls. They were refunding my money. Well to this day I still do not have my refund. It's been over 4 months and still nothing. Someone has to do something about this company stealing money from the everyday working american. 350.00 may not be alot to a company but for me during these economic times it's quite substantial. I have tried to request all documents and taped calls regarding my account under the freedom of info act however they say they are not a federal agency therefore the FOI act does not apply. does anyone know what federal statute i may request these documents under? Would it be the personal data act? Or can anyone offer some advice as to how to retrieve my refund.

I competed a year contract with Direct TV. My job wasn't going as well as it had in the past. I called to cancel my service. I was talked into, putting my account on a 6 month suspension. During the 6 months, I had moved to a different location, and had left the dishes at the old residence. When the 6 months was up, they automatically started charging me for the service again without any warning. I called them several times, and I told them I had no way of receiving the signal, as the dishes were at the old place. They refused to drop the $63.00 charge, for a service, I did not, and could not receive. The woman from customer service was very rude on the phone. I informed them that I would never use their service again, I felt like they really took advantage of me. I feel I should have received something in the mail, to inform me. I would not let them talk me into this situation if I were you.

We were issued a new credit card, called compant with new info---our next bill had a$5, 00 charge for "phone service" They refused to take it off!

Direct TV has been overcharging me for a year. For the first 6 months I called every month to complain. Several times, after waiting 15-20 minutes for a live person, I gave up. Several times I have spoken to someone but received nothing but double talk. When I tried to cancel they said they would charge me for canceling early and if I did not pay, they would report it to the credit bureau. It is a case of their forcing me to complete a 2 year commitment and making no real attempt to solve a customers problem. So far, I have convinced 6 family, friends, and neighbors not to go with Direct TV.

Directtv tryed to cheat me too! And I never got Directtv because my apt was facing the wronge way. But they charged my credit card anyways the activation fees and a deposit fee and charged me for a months service. Again I never got there service because the guy who came out to my apt. said My bld. was facing the wronge way and there was no signal. Needless to say when I got my bill and statement from my credit card company I was Pist! I got my money back but not soon enuf. It should of never happend in the first place. I wonder how many people don't look at there statement and just pay there bill. I really don't think Directtv would of gave it back unless cought.

Have you set up to watch a football game and the pregame show is getting ready to come on and up on the screen you are asked if you would like to watch the pregame show it will cost $44.99 and you say to yourself wait a minute I have Sunday ticket. THat's when you have to get on the phone and wait and explain that you pay for sunday ticket why can't you watch the pregame. The operator tells you they no longer offer the pregame show with the Sunday ticket. Wrong he resets the account and then we have it. Now this week we can't watch the game in HD even though we pay $9.99/month for HD and the cost of Sunday ticket that isn't enought apparantly we need to spend more probably superfan. Enough is enough.

DTV SCAM. Check your credit card and bank statements. Direct TV is doing multiple charges on cards and when you call the number referencing the charge, the electronic voice tries to have you say yes to service. I have never had DTV and Never will.

Direct TV Stole $435.22 from us even though we have never used them nor ever will

Direct TV - If you have been ripped off please submit a internet complaint to your states Attorney General's Office. Just do a google search. I filed my complaint and it took about 15 minutes. They will look into it and if many people complain then we should all get money via a class action suit. Good luck

DTV Scam - If you have been ripped off by Direct TV, Please goto the Direct TV Facebook Page and click report page on the bottom left as spam. If enough people do this, maybe Facebook will remove their ad page and a few less people will be ripped off.

Also go here: http://www.complaintsboard.com

And file a complaint: It will show up on Facebook so everyone can see.

Called Direct TV technical services and was told, after going through an endless set of instructions and steps, that the problem with my DVR (it would turn itself off and could only be reset by disconnecting and then reconnecting the power source) could be alleviated with a service call during which a technician would realign my dish. The problem was the dish!

The technician came out, I directed him to the dish, and he asked to go inside to check out the problem.
The technician discovered, as I suspected, that the DVR that I was "leasing" was broken and needed replaced. It should be noted that that's what I complained about to the online techie ("it turned itself off three times and I had to unplug it to reset it)!

Here's the scam: 1. I was never told that there would be a charge. 2. The issue diagnosed by the online techie was incorrect at the very least, and bogus as the scam unfolded. 3. I was never offered a "do it yourself" option, " which would have cost me nothing other than my time (I still wait time for the visiting technician, so...?)) 3. The technician who came to the house NEVER mentioned a charge for any service and/or replacement cost. 4. The charge was automatic.

I was automatically billed to my AMEX card and promptly called them to dispute the charge. I did call Direct TV and they believe it to be a "legitimate" charge. It is not, based on my specific situation.

Can't wait for my contract to be over in October. I count the days!
BTW: quality is terrible. It has never been better than cable. I made a terrible mistake signing up with Direct TV. I do not recommend it to anyone, and in survey, give it a 0 out of 10 in almost every aspect of the company. I hope to have another opportunity to evaluated them!

Worst business practices I have seen in free America. I think we need to be notifying the Attorney General of the state they are headquartered in.

CLASS ACTION LAWSUIT! I have free legal service and I'm on my way to his office. Where's the F.C.C. when you need them. The band of theives known as direct TV need to be stopped but how? They took $1249.11 Illegally from my checking account for an account I don't have, and got away with it! Oh yeah i changed banks too little too late. CLASS ACTION LAWSUIT!

when you gave them your new card did you also authorize for the rep to go ahead and take a payment as well...if so that is what the $5 fee is for and it is a valid fee.