Dirt Devil
Reviews and Complaints

I have had the WORST experience with Dirt Devil the last few months, I bought a Dirt Devil M103 Model (Upright) and within the first time trying to use it there was NO SUCTION, at all. I was baffled, but they told me to take it apart and clean everything thoroughly (it was brand new, why would it need to be cleaned?) But I did anyway, pulled everything apart, cleaned everything, I even cleaned the filter and let it sit overnight. Once it was all back together, there was still no suction. I checked the roller for thread or anything that would hinder the vacuum from working, and saw nothing. When I finally called Dirt Devil back, they put me on hold for almost an hour! By the time someone finally got to me I was beyond irate, they told me I could ship it in to them but I would have to pay for shipping. I just bought this BRAND NEW vacuum, and now you want me to pay 60$ to ship my NEW vacuum to the company? I was flabbergasted to say the least. Their level of commitment to the customer is beyond atrocious, and I will never EVER buy a Dirt Devil ANYTHING again, and I'll be telling this story to family and friends in hope to save them from an expensive headache.

While placing an order with dirtdevil.com the website took all of my information including credit card information but appeared to not fully complete the order. I called customer service to check for the possibility of the order being double charged. She became so frustrated with my request that she burped in the phone and made such a racket that I could barely hear her. She was huffing and sighing to let me know she thought my request unnecessary and told me I should just give her my information and let her place the order because the site "always does this" with credit card information. I placed the order again online and began to receive emails telling me my order was not complete and that dirtdevil.com needed my credit card information. Finally, after six days, with no email confirmation and no shipping confirmation, I received my products. When I contacted dirtdevil.com about the shipping delay their basic response was "oh well". I contacted them again to return the order and this time they fully ignored my request. This was one of the worst and least secure internet transactions I have ever dealt with. Dirtdevil.com does not deserve our business or our hard earned money.

I just discovered my second Dirt Devil in a week has a belt problem.

When I called customer service about the first vaccum this week, I spent long periods (2x) on hold, and then they were not helpful. A woman instructed me to return it to the store where "they can use it for a floor model".

Now this one doesn't work either, and it has a sticker saying "do not return to store... call customer service". But when I called (2x) I was put on hold. It's a catch-22.

Royal is not providing quality products or customer service.

I wanted to write to you informing you about MY EXTREME DISSATISFACTION your Dirt Devil Reaction Fresh Upright vacuum cleaner. At first the vacuum cleaner worked perfectly and on top of that it was lightweight and very portable. After a few months however, I needed to clean the sofas and took out the suction handle(the ones used to clean stairs, sofas, etc) and used it. After that the next time I used the vacuum cleaner, the suction handle ALWAYS FELL OFF. It was eventually decided to put tape around it so it wouldn't fall off. The vacuum cleaner also has HORRIBLE suction. Now it leaves debris all over floor if the vacuum cleaner is even half full! Which is when today when I had to empty the vacuum (because it wont suck even half full), I did not put the tap back on, THE ENTIRE THING CAME APART! EVEN THE HANDLE! This is a absolute horrible product, and I would never recommend it to anyone. I am so displeased that I never probably never buy a Dirt Devil vacuum cleaner again.

I have purchased several vaccums and steam cleaners at wal mart. they have all been dirt devil and i have had no luck at all with your product. i just purchased another quick power compact and it is only a couple months old. as with all the rest of your products that i have purchased, they last about a month or two months. i am very disquested with your products and the quality of each that i have purchased. i have to shop at wal mart, i am a single working mother and have to watch my money, but i wont be purchasing any more of your products, but only wanted you to know that your product is not high in quality and if u look into this then u may not loose anymore customers. if u would like to contact me my cell number is [protected] or my office number is [protected], house [protected]. thank you for your time and consideration. Carolyn Thompson.

TTI Floor Care North America, sometimes known better by their vacuum cleaner brand "Dirt Devil" has horrible customer service. In order to fill the vacuum cleaner's warranty I was told I had to drive 2 1/2 hours (with gas prices at $3/gallon) to a repair store, then after it was inspected & determined that it could indeed be something included in the warranty that was wrong with it, I'd have to PAY to ship it back...so pay about $60 or more to ship back my broken/hazardous vacuum cleaner. Since the day I bought it, the Vacuum has this strong burning smell, almost as if there is a fire. The belt broke about a month ago and while that could have contributed to the odor, the odor has been going on for 8 months...long before the belt broke. I told them I was concerned because of the possible hazardous situation, thinking that they were a socialy responsible company...I don't think so...it might have well just blown up and they would not care! I talked to 7 different rude people for 50 minutes until the 8th person decided I could cut off the cord and send it back with the sticker on the machine and they are going to send me a new one... But now I don't want the new one, I'm taking it because I can't afford to buy a new one, but I plan on never purchasing this brand ever again. I'm so disgusted by their customer service. So disgusted.

I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promiss to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24 ! and I got it only on August 31.

And when I finaly got it, I found that they send me wrong size belt - not the one I have ordered !

I WAS NOT ABLE TO VACCUM MY CARPETS FOR ALMOST 1 MONTH ! And now according to their policy I have to ship that belt back to them on my own expence and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment !

I spent 153.00 dollars on a dirt devil reaction with on/off roll brush and it sux and i replaced it three times and they now won't take it back so I am fighting for a refund! screw you dirt devil! It is not right that they cant just give me a different vacuum with out the stupid brush switch! I still have 2 years on the warranty too! And I will bug them every day if I have to, to get my money back! To everyone out there do not get this type of vacuum, really i had a 40.00 one that worked great and lasted 4 years with no problems!

Dirt Devil Vacuum Cleaners
www.dirtdevil.com

Hi, I'm so mad about the service I got from Dirt Devil.

I own Dirt Devil vacuum and the belt broke, so I went directly to dirtdevil.com to order a replacement. On they site they promise to process all orders within 1-2 business days - I have placed my order on August 9 and it was shipped only on August 24! and I got it only on August 31. And when I finally got it, I found that they send me wrong size belt - not the one I have ordered!

I WAS NOT ABLE TO VACUUM MY CARPETS FOR ALMOST 1 MONTH! And now according to their policy I have to ship that belt back to them on my own expense and wait for the refund for 3 weeks and they are still not returning me money I paid for shipment!

Natalia Mora
Montreal, QC
Canada