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I bought a dirt devil vacuum at local WalMart. It did not work so I took it back 2 weeks later, after trying to use it twice. I did not have the receipt, but had my credit card transaction statement. WalMart told me that Dirt Devils policy is returns only with a receipt and that I could contact them. I did and was told that they could only refund my money if I bought it direct through them! The machine does not work! Now I am stuck with a $90 vacuum cleaner that doesnt work AND an extra filter that I bought to go with it! WHAT A TOTAL RIP-OFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Purchased a dirt devil and a bissell from wal-mart -one for the upstairs and one for the downstairs. Each had similar features and intra-appliances. However the dirt devil simply would't work. You'd be vaccuuming and notice the power cord (that sucks the dirt) had dislodged from the vaccuum base. You'd put it back in place and the same thing would happen again. The uphostery brush would't even run.
Went to return it to Wal-Mart and they said to contact dirt devil at their web-site.
-Wrote an email to dirt devil on their web site explaining my situation and their web-site destroyed the message! On their website they even say they will NOT take a store-bought vaccuum, only a vaccum purchased from their website. Oh, and if you're still interested in purchasing a devil from their site, you STILL have to pay to ship it to them in the event you get a piece of junk like I did!
My complaint isn't with Wal-mart, other than the fact that they should drop dirt devil from their inventory until dirt devil cleans up their horrible non-existant customer relations.
Now I'm stuck with a piece of junk that's less than a year old.
Our Dirt Devil just died. Tried to vacuum the living room and the power just went off. Outlet works fine. We've only had it for a few months. My mother warned me not to buy one but I didn't listen. It really never worked very well anyway. We always had to go over the same area 3-4 times to get it to pick up.
My only experience with Dirt Devil support was horrible. We were trying to find bags for a hand held and they replied with the wrong part and don't even stock the bags for this anymore. Won't buy from them again. We been burned by Dirt Devil and don't plan on allowing them to do it again.
The large box stores are generally pretty good about returns - especially with some form of proof: transaction statement, receipt, etc. Remember that you are WalMarts customer first and not the vendors (such as Dirt Devil) and that your position with store management should be one of politeness but very firm in your resolve. If nothing else works use this. "I am m sorry for any inconvenience I am causing you but I am not leaving the customer service area until you have taken care of the matter to my satisfaction." Stand your ground and remember you are on camera. They do not want to get security or local law enforcement involved. Step up to the store manager who is on duty. Do not let them tell you the manager is out. WalMarts store policies require a manager on the premises.
DIRT DEVIL SUCK DIRT DEVIL SUCK DIRT DEVIL SUCK DIRT DEVIL SUCK DIRT DEVIL SUCK DIRT DEVIL SUCK
Just been informed that i can no longer buy drive belts for my upright vacuum cleaner despite it only being 18 months old. That's just great, called various spares companies to be told exactly the same.So i throw a hoover that still looks brand new away after 18 months? That's the last time i buy any crap from china DIRT DEVIL ARE CRAP, DO NOT BUY DIRT DEVIL...CON...CON
Horrid! Now to find out how to return it after not even 3 weeks, NO suction. Bought at Walmart.
I am at Walmart with receipt and vacuum I’m returning to put back on my credit card the vacuum was too heavy for me to handle. Walmart clerk told me it’s been returned. This is in correct, I never bought that type of vacuum and after purchasing it I am just returning it today. I offered to show my credit card statement and I have my receipt that matches it. I have never heard of this. This is so wrong. Do I get an attorney. What to do in a very wrong to do this. Vacuum is in the box not used. I have receipts.