Walmart
Reviews and Complaints

Althea [censored]an

13070 Seybold Drive

Spring Hill FL 34608

[protected] / [censored][protected]@yahoo.com

On December 4, 2021 I order ESPN 84" Glacier Arcade Air Hockey Game Table, Inlaid Electronic Scorer, White/Red Order # [protected] for my grandkids visit to my home for the holiday. The item arrived damaged and I called your company to report that the item was damaged. I talked with a representative on 1/12/2022 regarding the damaged item.

The representative at that time put in an order for return and refund, I told him I did not want a refund I wanted a replacement at which time he cancelled the pickup and refund. The representative then preceded to check and schedule for a replacement. The representative stated that the item was on back order and when the item is back in stock they would send out the replacement. I called back in April to check status but did not get an update on the replacement.

On 9/13/2022 I called and talked with Mohammed your 1st line customer services representative who told me that the record show that I called to report the item was damaged and requested a replacement on the table. At which time he could not do the replacement but would transfer me to a 2nd line representative that could. He transfers me to rude representative (Shemika) who would not repeat her name and told me that it was too late and it was my responsibility to call every month to check status. I told her that I was not instructed to do that. She proceeded to inform me that its too late for Walmart to honor or do anything for me and ended the conversation.

I have had a good shopping relation with your company and would like to keep that relationship. To avoid any further escalation I would appreciate if someone from your organization could investigate this matter and replace the item that was damaged so my grandkids can enjoy the game.

Best Regards,

Althea [censored]an

[protected]

I got an eye exam at Walmart vision center and made it very clear that my current prescription was no longer working, and I needed to be able to see small numbers on a computer screen for my job. The doctor didn’t bother looking up my current prescription. He rushed the exam and when my glasses came in he said my eyes would adjust. They never adjusted and when I went back a couple months later I was told my eyes must’ve changed. Considering the glasses were useless from day one, that was a cop out. They told me to pay out of pocket or be without glasses for 2 years. My insurance only covers exams and lenses every 2 years, so my choices were to not have glasses for 2 years or pay almost $200 out of pocket. This is unacceptable. If the eye exam wasn’t done correctly and the glasses are useless, why should I be penalized? I need something else to be done.

I have ordered a TV on November 16, 2022. on their website, it stated that it will be delivered to the store of our chose withing 2 days, however when I ordered it changed to Dec 1, 2022. The store in Barehaven in Ottawa. Now next day, less then 9 hours after I ordered, the TV was not yet shipped. I asked to cancel the order so that I can go to the store and purchase the tv or have the store provide me with the TV since it already charged to my credit card. They refused, stating that they can't do it and their online order policies are different they store policies. yet the TV was not yet shipped. they escalated and I was to get an answer within 72 hours, I have not heard nothing and when I try to call and talk to a supervisor I am told to be patient and wait for the TV to arrive in store, then I can refuse the order to be reimbursed then. why should I wait over 3 weeks for the reimbursement? It makes no sense and no one on their curstomer service is willing to assist,

Good, blessed Tuesday morning. I went to the Walmart here in Tyler , Texas on S. Broadway yesterday afternoon, Nov. 21, 2022. I needed a SIM card for my phone. I am so sorry, i cannot remember who waited on me. I'm going to make a long story as short as possible. I paid $34 cash for this card. I was there an hour and a half while she attempted to make it work. she NEVER GOT IT TO WORK. she did not say the words, " too bad, so sad"..but I felt it. She said there was just nothing she could do. but here's the kicker. ...i never got my damn money back! I never touched the SIM card or even left her register. she said there are no refunds.

are you serious? I tried everything. I found someone who said they were a "manager" but she could not help me in the electronics area. [censored]. I left the store worse off than when i started. so, I am beginning here online to try to get someone honest and WITH INTEGRITY. to give my money back.

ramona bryner [protected] or [protected]@yahoo.com

Two days ago I placed a grocery order at the Colonial Heights Va store. When I was notified my order was on the way I went downstairs to get them. I always take my wagon down for the order. I sat there for over an hour and a half with no delivery but, it said my order was still on the way. After contacting your chat line I was informed that my order was delayed and would be delayed another hour. Up till then, no one said a thing. I finally got tired of waiting and canceled my order. As of this morning, I received an email claiming my order had been delivered. I again went on your chat line for the fifth time trying to get this straight! I canceled my entire order at the beginning. This isn't the first time I have had this happen but, it will be the last. I will no longer order from Walmart.

I have been a loyal customer to WalMart for as long as they have been open in Maryland. I am now considering taking my business elswhere. I have ordered multiple items in the last 2 months. On 4 different occasions the orders have been wrong. This all stems from the person collecting the order at the store and it being delivered to my homes. I am disabiled and cannot go out into the store a lot of the time. My immune system is not good.

As I've stated within 6 weeks I have gotten multiple items "not available" with no substitution selected (although, I have selected the substitue with best option). I have had a case where I ordered 4 pillows, paid for 4 pillows but only got 2. I have had a barbie doll head "delivered" to my house that was never delivered, that even had a picture as proof of delivery with clearly no package at my door. This past Wednesday I just happened to be in the store when a delivery from store was made to my home. I got notified that certain items were not available and deleted. I walked to the isle where said items were and they were in fact there available. I placed an order to be delivered yesterday 4-5pm. Paid 9.95 for delivery and 7.00 for tip. At last minute I got the your delivery has been delayed. Then, 14 items not available, some were acrylic paints one was childrens tylenol, one was Robitussin DM and one was a power strip with surge protector. Again all marked substitute with best option. All those items however had no substitutions and I got none. Now, I know that there are power strips at the store for sale. Why would it not get substituted? I worked very hard on the website making sure that I was only selecting items that the store had available for pick up or delivery today. I got online chat, 40min and got no where. I called customer service, got no where. Asked for a supervisor, got no "well we will give you $25.00 credit & you can wait 24 hours and place another order". This is unacceptable. Additionally, you can never get anyone to answer the phone at the stores. This arrises from store #3489 and this last experience order number was # [protected]. Please if you can access the chat or the phone call I urge you to do so. I spent almost 2 hours trying to get my order corrected to no avail. I had to go to Food Lion and get my cough syrup. Why do you offer a service when it is clear that you cannot carry through on your end? Sadly, this has been the case as of lately. SOMETHING HAS TO BE DONE TO CORRECT THIS!

Walmart charges more than what your order is, in case there are weight overages etc etc. I Have been paying close attention to my orders, and they are not debit my account correctly. They substitute items and increase your product substitute. If I wanted to pay 10 more dollars for an item I would of purchased it. Then you call CS and they pretend to do a refund then 3 or 4 days later go into my account and take back the refund. This is so wrong, I call customer service asking for a printout of charges and refunds over the past 30 days. They refuse to do it, tell me it's online. It's not all online in your purchase history. Walmart then charges my card membership fee of 98.00 for annual service. I have never purchased annual service I have done month to month. They refuse to refund that as well.

Walmart does not care about the customer.

on 11/13/2022 I ordered and paid for order #2000104-[protected] for two pkgs of kleenex(4 packs)and only recieved one. The deliverey was from the local walmart store, and he took a photo of the pkg delivery to show it was delivered. The photo clearly shows only one pkg of kleenex was delivered not two. I want the second pkg delivered to me. Thank you.

On November 19,2022, about 2:00pm. my son and I went to the Stuttgart Wal Mart store to purchase a new battery for my car. We took our core charge battery in and went to automotive. Found the size battery for my car. A girl helped us with it. The first thing she done was told us that she would have to take it to the back and see if it would charge. About 10 to 15 minutes she cam back with a long ticket stating that it would not charge. That it has to charge before she could take it for a core charge. We told her to get it back and that we would keep it. She brought it back to us and then she opened the battery shelf so we could get what we need. we told her that we will keep the core battery and that we would pay full price for the new battery. Then out no where, she then told us that she could take the core battery for exchange. We asked her if she was sure and in return she said yes. We told her ok then we will take the new one, but we will pay for it up front. She refused us from paying for it up front, along with the other merchandise we was purchasing. She told us that there was no way that we could do that. She told us that she would have to charge us $20.00 for our core charge. She scanned for the core charge band added it to my charges of the new battery. Then she only charged $10.00 to it my bill instead of the $20.00 core charge. Before she scanned the new battery she deducted the $10.00 core charge from my ticket and then charged me the full price of the battery. I got no core charge for that battery that I turned in. She got that for free. I lost the $10.00 core charge. She does not need to be working around a cash register nor even working there. If she was in need of some money then she should have said something instead of stealing $10.00 form people. Just think what that does for your customers.. I would not recommend anyone to the Stuttgart store. I am going to let everyone know about the thief that you have in that store. I for one will not go back to it anymore. All I ask for is my $10.00 returned to me, that was stolen from me. I lost my core money to her. Before when I have gotten a new battery from that store, they always gave me the core money of $10,00 off of my new battery. Not charge me and then subtract it, making us think that we got one for our old battery we took in. SHE OUTRIGHT THE $10.00. I never really got a core charge. All I am asking for is my $10.00 for my core charge. I had to pay full price for the battery. She cheated (STOLE) the $10.00 from me. In other words, she scanned $10.00to my ticket, thensubtracted it like I got the core charge. I did not get a $10.00 core charge. Like I said she got it free.

Saturday November 19.

Over the last 35 years, I have bought literally several hundreds of bottles of Rodney Strong Cabernet Sauvignon Sonoma. It is by far my favorite wine at a reasonable price point. Until today, every bottle has been consistently good.

Today, I bought some at your Walmart Super Center near Orlando & Kissimmee. When I opened it, it splattered wine on me from pressure, which is only caused by improperly stored wine. Sure enough, the wine tasted more like hard cider than quality wine. It’s unacceptable.

Picture: The drip down the side in the photo was only a portion of the splatter before I even fully removed the cork, not from pouring.

BTW, I have only complained once to a company in my 62 years, & that was bc every employee of a Walgreens was not wearing masks during the first 60 days of Covid & mandatory mask wearing in my state. But it really irritates me that your store/company so egregiously handled one of the sturdiest wines on the market.

On October 3, 2022 I bought $60.11 worth of gas from Walmart supercenter store number 5488, 7530 Tidewater Dr., Norfolk, VA. I received dirty gas…my Honda Pilot would not run the next day. Tow truck #1 to our Honda mechanic, he says you’ve got water, diesel or some thing in your tank, they cannot empty gas tank, suggested we send car to dealer. Tow truck #2 to Honda Priority Chesapeake Virginia they said we would need a new engine to the tune of either $20,000 or $9000 depending on how much you wanted to spend, but could not identify the problem.

I put a claim in with Walmart and I have been playing “let’s not answer the phone to talk with me”, I was put on hold (claims department) and the longest I stayed on hold was two hours. Call back a third time was promised somebody from Claims Department would call me and email me that was 2 1/2 weeks ago, no one has contacted me.

My kid is without a car and she’s using mine.

Tow truck #3 back to house… we siphoned a little gas out of the tank… It does not even smell like gas… And it burned like diesel with black smoke. I did not inadvertently put diesel in to my tank, the cost would have been over $100 at five dollars a gallon because my tank was almost completely empty.

i ordered this item on Nov 8th online from Walmart store located at conroe, tx .i ordered 2 each rolls of shelf non slip cpversand what i got was not what was in ad.. ads shows 12ft x 60ft roll each and what i got was 12 inches by 5ft. paid $43.28. what i received was a total ripoff. order # 2000104-[protected]

I bought an item from Walmart. I went to return it but they said it was a third party and I had to deal with them. I contacted them and they said send it back to them and I did. I had to pay for the shipping. I got the email that they received it and refunded me. I never got the refund. I have called them many times and they tell me it was sent to Walmart. I've been going back and forth with both and have not been refunded.

Took my film to Walmart photo dept July 2022, when I went to pick up my photos I was told come back next Tuesday that they weren’t back yet. This happened every week I would go back for over 3 months driving 23 minutes each way. Finally mgr called me and said fedex lost them, I’m on social security and it cost me money I didn’t have and time and more important my memories to be told fedex lost them and that’s it

On 11-05-2022, between 4pm to 5pm, Mayfield store in KY. I came over to the auto service center to ask bout making a key and balance the tires. I got a service tech that came up to me with a very disrespectful attuited the second I brought up the key first. He said, "I didn't know what I was talking about with the chip inside" and refuse to make me the key. (what he didn't know was I knew their wasn't a chip). so I was nice' let it go, but no he continued with his attuited, he said the front passenger tire was bad and he couldn't do it. so I ask him "can you do the others please". He got pissed, then he said ok? when he was doing the car, walking around the store and started to think. "is this guy on drugs?" it started to worry me, because, he was not acting normal. so their done and I cash out. window was down on the drivers door and I got in. I was the only person there. and the service tech that gave me a disrespectful hard time with another tech was in the middle of the garage. I look at the paper the car, look up, saw him say (and heard him) "[censored] don't know how to read a ticket!". I test the car and came back, to find the other standing and ask him where's the manager? he said tomorrow in the morning. I explained to him that this wasn't right what happened. I kept cool and left. the guy was in the window at your service area now and thought it was funny from what it look like when I was in my car. (later, I had the tire that he said "it was bad". theirs nothing wrong with it.)

There is no real assistance offered. They won’t provide answers for lack of services and talk of escalations to management and other teams, but nothing is ever done. They talk you in circles until you just give up and leave them alone. I have my neighbor across the street that can have their Walmart groceries delivered with Walmart+ and have for the last 2 years, but they claim my area is not available. Also, my parents are over a mile further from the store and they receive deliveries. No one will take ownership of the problem or even attempt a fix. The customer service line states it is a store issue, but the store states I need to deal with customer service.