DISH Network
Reviews and Complaints

Around the time frame of march 2019, I spoke with a representative about receiving an upgrade to dish equipment. I stated that there was nothing wrong with the equipment that I had, but that it was the original receiver - I had been a customer for 6+ years.

The representative explained that it would be a 2 yr contract, which was fine.

Shortly after the equipment was delivered/setup, I discovered that the was really no additional functionality from the previous equipment.

I called and explained this and was told that they could upgrade me to a Hopper 3, and waive the 150 installation cost. I declined because that would still require me to pay additional monthly fees. I did not want a 2 yr contract for no additional functionality...I was happy with what I had, and was not looking for additional costs. I was told that I qualified for upgrade because I was a long time loyal customer. The senior service rep stated that he would "see what he could do, " and promised to call or email me. I never heard back and did not have time to spare.

This contract was disputed within 7 days of "signing, " and this issue appears predatory/ deceptive in my opinion. The equipment I received...I never wanted, but once they removed the old equipment there was nothing I could do to get it back. It surely does not seem fair to a loyal customer. I would ask that dish network void the remaining 12 months of the contract.

my name is Paul dellorusso my acount number is: [protected] I had set up my dish order online with ur online agent maphatrica rumbaoa i had she told me she had an opening to get dish installed on same day, i told her that was very quick could i get instalation wensday next day she said next avaiable appointment was friday the 7 th i told her i could not do friday and i told her that today tues would be ok so she told me that the installers would be there between 12 pm and 5 pm so she made mistake and set up instaltion on friday, now i took whole day off from work with no pay to sit here all day and no instalation because she screwed up and set it up for friday the 7 th, now im not happy because i cant get intalation till friday, u can read out conversation and see that i explained i could not do friday and she was so incompitant she set it up for friday instead of today, i want to know what u r going to do for me before i cancel this order, i am not happy and want some compinsation, if i dont get installment by wed i want to get cominsated if not i will cancel order

While installing the dish, after I just had my roof replaced one week prior, the tech cut up the metal drip edge without asking. I would have NEVER had him do that if he asked. The mount should have been screwed in to the drip edge horizontally, not vertically.
I am an insurance adjuster and I have never seen this done. Water will now start decaying (rotting) the 2x4 fascia wood under the drip edge. Also, to replace the 10LF of drip edge on the gable end, the shingles on the slope will require replacement. A soon to be prior customer. 209 bella coola drive.

the mistake dish made was getting hughesnet as the internet provider, they damaged my handyman business by taking almost 3 weeks to give me my original phone # back & by that time i lost a few customers who could NOT contact me at all ! if anything, dish messed up my side business & should pay me for the lost money for getting hughesnet to provide me with phone/internet svc that was NOT working, calls were being dropped due to satellite interference, their customer svc was very poor & they took a month or more to send me a box to return their equipment & by that time they incurred charges for no service to me ! to add insult to injury, you, DISH, want me to pay you for the damage you caused by getting the crappy hughesnet !
please fix this mess as it is wrong on your part to charge me for crappy internet/phone svc you suggested ! i would have NEVER picked hughesnet as i heard horror stories about their svc, you, DISH, caused the damage so please rethink this bill you are sending me,
many thanks,
joerg braun
33357 n wash view rd
queen creek, AZ, 85142
[protected]
DISH Account number
ending in 9948
Hi Joerg,
Your bill is ready
Your balance is due Total Amount Due
Immediately $564.70
Billing Period 01/24/20 - 02/23/20

Please be advised that although we had notified DISH to place our account on pause, DISH failed to do so and has billed us for December 2019 and January 2020 for service. As was relayed to very unprofessional and rude DISH representatives, the bill for Dec 2019 and Jan 2020 are not justified. Unfortunately, they refused to do so and continued to be rude and unprofessional and did not recognize our loyalty for being a customer for the past decade. Therefore, please be advised that we had no choice BUT TO TERMINATE THE ACCOUNT AND FURTHER BE ADVISED THAT THE BILL FOR THE MONTHS OF DEC 2019 AND JAN 2020 ARE NOT VALID. Please be forewarned that we will file a complaint against DISH if this situation is not corrected

I feel that when I signed up for their service they should have told me that they were working on discontinuing channels. I signed up in May and now I am bound to contract for 2 years. Also, I had an elderly family member switch which makes me feel bad. Withholding information is against the law and there should be routes that support the customer. DISH's way of making it "look" like they have these problem solving ways are intentionally structured to NOT help the customer but block them. I have read reviews where after waiting an hour or more then they get hung up on. DISH is making multi millions of dollars on their customers, enticing them to come to their services then setting it up for No Problem solving geared for the customer. If you look at their site everything is "for them". How unethical is that and where is our world headed. It's like manipulating them to join their service and holding them hostage by contract then not giving them/us any way out, problem solve, communication to fix the problem, etc. it's all THEM.

Don't use godish. They are dishonest and don't follow through. $49 was taken out of my debit card on 1/10/2020 without my consent. I was not informed of this charge. When I called godish, they said they need to listen to the recording. It could take up to two weeks. I couldn't wait that long. I received an email from a woman named Gloria and she stated she would credit my checking account in 3-5 days. On Friday January 19th, I checked my account and it was no longer pending and my balance was back to where it should have been. Well, I went to put gas in my car and my card was DECLINED. The charge of $49 from godish went back into my account and caused an overdraft. That is a $30 charge from my bank. On 1/20 and 1/21 I tried repeatedly by phone and email to talk to someone, no one will answer me. THANKS godish. If I was aware of the scam I would have NEVER gone through them. I have read numerous complaints of the exact same thing
Major issue, should not have to go through this bull###$.
Darcy Tingley
[protected]@gmail.com

I called before 30 days and Dish says "too bad how sad" your in contract!

3 issues:

WARNING: WARNING WARNING
MAKE ABSOLUTELY SURE YOU LIKE THE DISH NETWORK SET UP AND $$$$$ PRICE OR YOU WILL EITHER BE STUCK FOR 2 YEARS
( UNLESS YOU ARE WILLING TO PAY A HUGE FEE $$$$$$)

1) If you've never seen Dish in action, you need to check it out at someone's house! I hate it!
My young family members who come over refuse to use it and will use Netflix instead.

2) sales rep dishonest about using my credit card - I don't give my Credit Card to any service- I like my online banking- she promised NOT to use it unless i didn't pay my bill. I always pay my bills so I thought no worries- yes worries! They charged my card before due.

3) I didn't get the price that was on my brochure- but I thought if this is a much better system- So I'll deal with it. I also had an unexpected $35 charge after service man got here.
BUT, Again I hate the entire Dish set-up - I had Dish years ago, before I moved to my present location - and loved it! I ABSOLUTELY cannot see me stuck with this system for 2 FULL years! I will probably have to pay the $400 to GET OUT of it!

It is ashame that you and FOX network can't work things out. I am the only loser in that. My bet is that as soon as the football season is over, Fox is back.
I will be removing Dish satellite first time I get a little time to make it happen.
Very dissappointed customer!
Rickey Seagraves
[protected]

So now may complaint is too short and it won't be looked at (need more characters, come on, really). In days and times like this you would think you could handle your business a little better.!

I don't know if y'all have gps units on y'all a vans
But tonight 1/18/2020 about 10:40 to10:50pm
My family and I were coming into San Antonio on I10 when we experienced
One of y'alls discourteous drivers
That was speeding through a construction zone Posted limit 65 driver was going more than 75 weaving in and out of traffic
[protected] call me

I switched from Direct TV to DISH about a year ago because I kept losing my channels on Direct. Now I've lost 2 of my favorite channels on DISH. I watch and record channels 16 & 38 every day at least I did before they were taken away. I think DISH should get them back immediately or provide me with an outside digital antenna so I can get them for free or discount my bill until they decide to bring them back. I'm very disappointed in DISH at this time.

Dish has lost contract with KOLR 10. I contacted them because I don't feel I should have to pay the full monthly fee for local channels when I no longer receive KOLR 10 which my husband watches constantly. They suggested an ota, which they provided to me and charged a fee of $6.50 for it being hooked up to the Hopper. I installed the ota and scanned for available channels. Guess what is the one channel that isn't found. You got it, KOLR 10. None of this is making sense. Why would you waste my time and money suggesting this method when I still cannot receive the one channel that was lost. I feel that this is just another ploy by DISH to get a little more money from consumers.

When setting up service the agent did not advise me of a local channel that was not available. When the tech arrived he asked if I was told I would not receive that local channel. I said I was not advised. He said to call back and advise that I was not told of the issue with that channel and that Dish would install an OTA at no cost.

When I called back I was told they have no OTA and that OTA would not work in my location. I escalated from agent to Sr acct rep to supervisor. I was told services could change at anytime and an OTA would be at my expense and was not an option in my area. The supervisor was not empathetic and just kept referring back to the talking points.

I finally got a $10 one time courtesy adjustment for local channels.

I wish there was a customer service director that can be advised of what's happening in the call center and in the field. Now I either wait for the local channel to be negotiated or set upon OTA and by the Dish OTA adapter.

I am currently paying for NBC and was part of the agreement when we started dish. I now have lost NBCon 1/2/2020 where I can not watch many of my favorite shows. I feel that I am being held hostage and need to have the NBC/KRBC network back asap. I feel t hat this is in violation of our agreed amount in our contract with dish. If I were not still on contract i would be looking for another cable company. Or is this situation to cause me to void our contract with dish with no penality and find another provider

Michelle Burns
Abilene TX
[protected]@gmail.com

I had dish to come to my house hookup service. After 13 / 15 days I decided that dish is not what I want. I didn't like the talking remote because U have to be used to it and several times I mised a Astros game because it was blacked out. I always thought U had to try services 30 days but not dish. I called dish to cancel service and person on other end didn't speak english very well. After dealing with him I thought every thing was taken care of. After 3 months I started getting bills. I called and again didn't speak english very good. After him arguing with me I asked to speak to someone else or supervisor he said they are not in. Anyway all dish had to do was go back 13 / 15 days on the recording from day dish hooked me up they could hear I DID cancel service. After all [censored]ing I did dish took $420.00 out my bank knowing I'm disabled fixed income on 12 / 25 / 19. Merry F Christmas to me from dish network. I had to close my bank account. They was supposed send me a box, & return label. I got a letter from their attorney I owe $290.00 more dollars. dish REALLY put the SCREWS TO ME.

I'm very disappointed that Dish is no longer offering channels thirty-eight (38) and sixteen (16).
I pay for this package every month, but now I can't access 2 channels that I continue to pay for. I would like for you to reinstate these 2 channels immediately. I enjoy the programs on these two channels and I would like for them both to be reinstated.

Account # [protected] Dish for Margaret Windmeier at 408 Vernejo Street Raton New Mexico 87740 phone # [protected]. Service date 1/26/18. On 10/18/2019 I called for early disconnect on 11/18/2019 and was informed of an early disconnect charge of $60.00 and a UPS shipping box with shipping label would be sent to the above address. The final billing of $60.00 and the shipping container were never received. I have called dish several times reguesting the bill and the container mailed to my new location of 3400 S Ironwood Drive #98 Apache Jct. AZ 85120 (my new location, my phone number remains the same, [protected]) and have still not received them. Now I am getting almost daily calls threating to be turned over to a collection agancy. I have no problem paying the $60.00, I just want a final statement sent to me and the shipping container with a shipping label so I can return the Dish equipment. Thank you.

When I signed up in September 2019 with Dish, I specifically asked if we would get the Rays and Magic games in Orlando. After going with Dish, I find out that they have a contract dispute with Fox Sports Florida and Sun networks. Supposedly they are in "negotitations" with these networks. When I went to the Dish Community website, I found out from other subscribers from around the country that they are also not getting their regional sports channels: Fox Sports Arizona and Fox Sports Midwest, due to contract disputes. I understand that there are contract disputes from time to time. But, Dish is still listing these channels on there website as part of their Regional Coverage packages. This is false and misleading advertising. Also, I do not believe that any negotiations are actually taking place. This is ridiculous. I live in Orlando, Florida and cannot watch the Rays, Marlins, Lightning, Panthers, Heat, or Magic games on Dish as they are all on Fox Sports Florida or Sun networks.

How are you going to cut one of the most watched channels? Are you guys losing your minds. My contract is up. And has been up so I WILL be searching for a new service provider I'm tired of dishs [censored] on cutting channels right when important sporting events are happening. Turn FOX back on or mark my words your TV provider competition will out do you as you will lose millions of subscribers such as myself.

I have a 2 year contract and with-in 1 year i have lost fox sports network and now cbs 10 which holds the playoff in football . Last year i was not able to see the baseball playoffs. This to me is very unacceptable that the customer finds this out after the channel is gone. customer service very poor. channel 10 cbs turned off on 1/4/20. please resolve this issue or i might just terminate service with you