DISH Network
Reviews and Complaints

After being a Dish Network customer for 4 yrs, we decided to switch back to Comcast. We were tired of frequent Dish outages due to snow and heavy rain.

Dish sent two boxes and 2 prepaid UPS labels to ship the equipment back to them. I boxed everything up and took them to the UPS store. I saved my shipping receipt because I guaranteed there was gonna be some BS.

Three full weeks later - the BS begins. I got a robocall from Dish saying that they didn't receive my items and I was going to be charged $300 to my card on file. I checked the UPS tracking online from my receipt... it said numbers not valid. Since Dish generated these numbers, I called them. The guy said no, they hadn't received my equipment yet, call UPS about the tracking #s.

I call UPS, the printing was very light so I mixed up one letter. It showed Dish DID receive my equipment 4 days after I sent it.

When I called Dish back with valid tracking... guess what? Story changed. Ok, ok... we did get your stuff but a Joey was missing, that's gonna cost me $50. More BS. I shipped all 4 of them back. They were caught, but still trying to squeeze a quick $50 out of me tho.

Long story short... my account is now "cleared" and they are going to "waive" the missing Joey that was never missing.

ALWAYS SAVE THE RECEIPTS BECAUSE THEY HOPE YOU DIDN'T!

Back in august I had called to see how much it would be to add a couple channels to my account but changing any I had now. They said they could do that and I was given the amount of $81.04... A few dollars cheaper then what I was paying but the lady had told me in 3 months it would be back to the $84 when the heartland package wasn't half off.., anyway I got my bill and its $94.55. I know I heard the lady correct. I asked her a couple of times to verify the amount was going to be $81.04... She said yes. I called but they didn't do anything. I have been a customer of dish for nearly 30 years... I really regret now for not changing to comcast. But I didn't because I was told a different price. Unbelievable! That's how you run things.

I've had dish for about a year, no problems, Now If I try to fast forward a recorded show using my Joey, the recording jumps all over the place. Dish replaced the Hopper 3 receiver, a remanufactured model, the Joey once and the remote once. Today a service tech came replaced wires and installed another Joey, wireless this time. I was told it was fixed. WRONG, still doing it. NOW WHAT?

We still don't have the channels that are blocked!? Because dish will not make any agreement, with apollo it has been 5 weeks! It seems that dish doesn't care about their customers we still have to pay full price for channels that we're not receiving! And dish is still being payed even though they have blacked out there's channels! This is crazy, that the customers are also on lockdown, with dish taking there time on resolving this issue something needs to be done now bring back our channels 5 weeks is enough! [protected]@yahoo.com

Called Dish network 3 times - Trying to find out what do do about my upcoming move.

First thing you hear - is an excuse as to the fact their phone system is understaffed and you will have to wait until your unborn child is in school, before they will answer the phone.

1. Call - finial talked to a human - she transferred me back to the Que.
2. Call - finial talked to a human - she hung up on me while transferring call.
3. Call - finial talked to a human - she transferred me back to the Que.

When to Dish web site. Unless you want to buy more stuff - service - good luck. No help at all.

Just sold my house - trying to find out what I need to do while I move out and look for a new house. I have found it impossible to ask this simple question and get answers.

We renewed our contract for two more years approximately a month ago and the person that helped me told me that I did not need to pay the bill due to the price change. He told me that they would send another bill. Well today my wife got home and we had NO channels except for QVC, she called and they told her that all our local channels was not available anymore due to the rate going up. I called the help center and they told me that it was due to being late on my bill. My wife paid that the bill Both of them, which she shouldn't had to if y'all would have done what you said what y'all was gonna do in the first place... but No y'all just cut our satellite off Oh and y'all lied to my wife telling her the reason way we didn't have any channels was due to the tv companies going up in there rates, which was a flat out lie! So I'm done with y'all.. if this is how you run a company and how you treat people I don't have time for it.. I am paying y'all fo a service and this is how I get treated, well not know more I best have my contract freed up and not have one anymore due to feeding my wife a bunch of crap and for being lied to on how to pay by bill. You people have done me wrong for The last time... Johnathon Patterson email [protected]@cableone.net phone [protected]

Date of Incident: 8/12/20
Client number: [protected]
Full Description of Incident:

I called your 800 customer service line on 8/12 at 4:52pm. At 4:53PM a customer service agent who identified herself as Anna tried to help me. I explained to her that I was experiencing problems with my TV service where the TV was showing a picture with sound for approximately 15 seconds and then the picture turned black and cut off sound for 10-15 seconds. This was happening continuously. She checked several things and finally told me our Dish needed a software upgrade. She told me this would take about 30 minutes and to call back if this did not fix the problem and the call would be directed to her. 30 minutes later at 6:45pm, the issue continued. I called back and requested I speak to the same customer service agent that I dealt with. Anna was extremely helpful and tried to help. However, when I called back, she was helping another customer and after waiting 15minutes, I opted to speak to another customer service agent. Shortly afterwards, Albert took the call. I explained to Albert the history of the last call, yet the phone Albert was using kept cutting in and out and I could not understand anything he was saying to me. I asked if he was talking on his cell phone and I explained I could not hear him and that his phone connection was sketchy. I asked him if he could call me back from a different phone and he responded that they could not make outgoing phone calls. So, I suffered through the phone call until he finally told me he had to send a technician out to fix the problem. He gave me the choice of 8-12am or 12-5pm. I asked him if he could get the the out first thing in the morning as I had a zoom conference call at 10am. He argued back and forth with me and told me he could not help me. I asked to speak to a supervisor and he transferred me to Aaron. Aaron was argumentative and condescending with me on the call and made no attempt to help me whatsoever. Basically he responded with a "put up or shut up" attitude. I explained to both Albert and Aaron that I only had the Dish Network service for a little more than one month and could not believe the lack of customer service. After finally getting angry and frustrated on the phone with your ineffective Customer Service Supervisor, I told him to send the technician between 12-5pm since i had no other option--so it seemed. I agreed to this time and hung up.

Today at 10 am, we received a text saying that the tech would be here between 4pm-5:15pm. Then at 4pm we received another text alerting us that the technician would be here between 5-6:30pm. At 6:24 the technician called to say he was in Santa Paula, 30 miles away and would try to get here as soon as he could.

First of all, my husband and I feel that the delay in getting a technician to our house at 7:pm was the result of the vindictive and retaliatory supervisor we spoke to, Aaron.I personally was a customer service supervisor and now an HR manager for over 20 years and know that when a customer needs help, you try to help them. Exceptions can always be made. In this instance, that was not the case, as it was so rudely pointed out to me by Aaron. I was appalled at the lack of compassion, customer service and bad attitude that your Supervisor, Aaron dealt with my issue. He made it a point to emphasize how he was not going to be flexible or create a good customer service rapport.

Finally, when the technician showed up, Alex Juarez, who was the initial installer and tech who upgraded our system on a 2nd service call, he told me that he was sitting around all morning waiting for a service call and at 4pm, was sent to Santa Paula. Alex was wonderful and very helpful. I explained to him the situation and he did his best to help us out and rectify the situation. He spent over an hour (1-1/2) ensuring that all our boxes worked and that our Dish Network was functioning as it should.

To hear that a technician was available when I made the original request for a service time and was denied, is absolutely unacceptable and proof that once all the pieces to the puzzle fell in place, your customer service supervisor, had no clue about how to do his job effectively.

I hope that you will address my concerns and that I never encounter a similar problem with Dish Network. I switched to Dish, because you were suppose to be the best. What happened?

Desirable resolution:
-Better customer service in the future
-Compensation for 2 days without Television service.

Thank you,

Nadine & Maurizio Dotto

Since I signed up 1 yr ago the company has dropped 5 channels including local channels in Mass. And I am still paying the same monthly amount. This has definitely Created a negative impact on keeping DishTv. As soon as my contract is up I will be cancelling the service. The Company did not hold up to their end of the agreement. Some shows are doubled up on different channels. Makes customers feel more channels are being provided when in reality there not.

As a freshly minted Juris Doctorate holder, this is a complaint in regards to a service technician who apparently believed it was appropriate for him to break two major branches of a tree in our front yard without informing us prior to his negligent act. His reasoning was that the branches affect the signal, in which we have never complained about.

We are dish network customers - for some reason they discontinued our local channel 9 { abc } it isn't the first time they done this - we love to watch jeopardy and the wheel on abc 9- we got fed up this time and had a outdoor antenna installed - it works great - also for some reason my equipment rental went up 5 dollars a month - my equipment is over 8 years old! Dish continues to always raise rates with no explanation - were done with them - we will do streaming and use our antenna from now on — if your a dish customer they will dip into your bank account every few months - watch your account — they will rip you off.. Our antenna works fantastic! Central florida!

I was on the phone with your customer service representatives for a long time today. The first time I called, after about 30 minutes of being on the phone, I was disconnected during a call transfer to a supervisor. The second time I was on the phone for 45 minutes and got nowhere with anybody. My dish service was down for a month and a half due to signal failure. A technician came out and fixed the problem. I was compensated thirty dollars for my trouble. However, I was unsatisfied with the amount. Sure it covered the services rendered, but what about the loss of intrinsic value? I missed all my tv shows for over a month, had three technicians come out, and spent god knows how long on the phone. I was offered after a very long time on the phone a month of family friendly programing worth six dollars for a month. However, if I were to cancel there would be a five dollar cancellation fee. I was very frustrated at this point and I said it doesn't take an f...n accountant to figure out that after canceling your six dollar package would only be worth one dollar after the five dollar fee. I do apologize for the foul language. I have never been treated so poorly, it just slipped out in a non-vulgar way. He did say that I wouldn't be find the five dollars if I called exactly one month from today to cancel. I'm very busy and I'm sure I would forget. He was the fifth person that I talked to and after asking four times to speak to a supervisor I got too frustrated so I hung up.
I have a BBA and I majored in accounting so I understand the importance of providing good customer service, especially to long time clients such as my self. I am very disappointed.

Two months in a row my credit card was charged. No one in my family has bought pay per view and Dish Network is continually not refunding the bill for Wrestling and Comedy shows that we never watch due to our family strictly watching Indian channels. I am very dissatisfied with their service and their lack of empathy to change billings for people whom have not bought anything.

On demand never works and customer service is the worse! I don't understand what they say and they have no idea how to help! Then when you're on autopay for some reason they charge more than they should and again when you call
Customer service you have to speak to soooo many people and pray and hope that one of those people you speak to can help you! I am 100% dissatisfied with the service and o can't wait for my contract to be
Over to cancel
It for good!

They will tell you that they will make your bill easier for you to pay, but what they will not tell you (unless you point-blank ask) is that it's only for that one month.

My biggest concern is that when I canceled my service during this pandemic, after staying on the phone with a representative for 30 minutes, I logged onto my app to pay my bill and since the app was messed up (unbeknownst to me) it started my service over again. I did not know this!

When I called to inquire about why in the world I got a $91 bill for service I didn't even have, I was told by two of the customer service workers that this is a common issue: people accidentally reactivate their service and they don't know it.

First of all, either they do this on purpose, hoping more people will do that, or they know about the issue and simply don't care.

After staying on the phone for almost an hour for the second time, I logged onto the app to pay my final bill, looking very closely for this box that I supposedly checked, and never found it! The next thing I know I'm told my service will reactivate soon!
I had to call DISH back yet a third time! No. One. Cared.

As far as I'm concerned, Dish Network Flat out stole $91 from me! I was a loyal customer for 16 years — never, ever again!

I have been a loyal and satisfied customer for over 10 years. 1-1/2 years ago I started driving a semi truck and was told by dish I could receive my total dish line up if I downloaded their app. I did so, then found out I had to upgrade to the hopper with Joey . More money! Then I had to purchase internet. More money again! As I mentioned I drive a semi truck and am on the road about 10 weeks and come home for about a week, before going back out on the road . Why in the heck do I need internet? I use an IPhone with an adapter using a hdmi cable to link phone to tv in the truck. Everything worked great, very happy camper! About a month ago. Everything changed... Dish decided to do an upgrade. Now, my phone is not full screen anymore and my tv just picks up audio with no screen. Netflix, Amazon and other programs work perfectly. I contacted dish and they remotely gained access to my hopper and found no problems but said they made a trouble ticket. Finally today I spoke with someone and they informed me that now they no longer support this feature . What the HELL! I purchased the new hopper with Joey. Purchased internet. Told all my friends and they purchased too . Now my friends are irritated at me and I can't watch TV because some [censored] kid fresh out of college decided to change something that worked perfectly, to something that's not worth a Damn! I'm very discussed and dissatisfied with Dish . Hell, college football is going to start after this Corona [censored] finally subsides.. do you realize how many people are in same position I'm in? Get with it! Get an adult to fix it!

I called yesterday may 20th to cancel my service my contract was up! The guy discussed some cheaper packages and equipment. I told him I was in sure about starting over bc I can't afford it. He says he will transfer me to an automated line where I had to confirm my account. There was never any installation scheduled my phone call was dropped. My husband and I discussed it and we decided against renewing the contract. I called dish back to confirm I would still like to cancel. They informed me when I was transferred to confirm my name change and my account passcode that was me agreeing to another contract. I said o yea when were they planning to come for installation they told me it wasn't scheduled because the call was dropped! Stated they couldn't help me even tho it was less than an hour before I had called them to disconnect. I called cooperate and a man by the name of george stated it wasn't his problem and they would get their money out of me one way or another. And he proceeded to hang up.

When the Dish service was connected to the service on the street and then to the front of my house they then ran the wire to the back of my house to connect to the dish with additional wire hanging the full width of my house now draping down the height of the house to the ground. They had rolled the wire so it was not noticed for a time but eventually the wire came down and now I have this connection drapping down the house that they refuse to correct. They want to charge me a service call to correct their error of $159.00. I refuse to pay and they will not do the work to correct their error.

BEWARE of dish network. Never give dish network your debit or credit card information NO autopay they will charge you whenever and whatever they want. I switched back to spectrum back in June 2019 even though I had just paid dish network for the month ahead 2 days prior. I owe them no money for service's everything is about their fees and their contract that they make everyone sign to get service and by the way states you can not sue them. Why do they include this statement because they have been sued even by the FTC for millions because of their bad business. For months I was harrassed at 8 am everyday phone emails then they took their fees out of my bank account without my knowledge and is illegal to take from a ssdi check its not like some little amount they took hundreds and the calls stopped finally. Now fast forward 6 months from then since they stole money the first time and I haven't heard nothing from them and all of a sudden while Americas dealing with a national crisis the covid 19 and especially with living in NY everything has been shut down. Must be because of the stimulus checks dish network is charging people's bank accounts so they can get their greedy hands on it without people's knowledge until it's to late. I haven't even got a stimulus check because I am disabled and at this time the federal government isnt even taken monies owed for debts with was part of the covid 19 stimulus package so because they charged my account $547 without any warning because I switched back to a better provider and left me $40 to feed my children and was the money for my electric bill witch is a essential not some stupid [censored] contract fees to them the government needs to know that dish is using the stimulus payments as a way to get rich. Come to find out through my research since that this whole contract thing and these outrageous fees is how they are making their money. They use the contract to blackmail people into keeping their service at this time that people want to shut off service because they can't afford it. Is what most of the recent complaints have been about at the Better Business Bureau. Dish Network needs to be shut down for good.

I am on new Hopper w/Sling box number 2, both are only downloading OnDemand content at less than1kbps. Then the download fails altogether, because it is too slow. CS agreed both boxes are bad, and are insisting I send them back, my cost; and pay a $125.00 tech service fee to hook up another new one. I got the first Hopper only 4 weeks ago, the second one today, 04/18/2020; yet even though my internet provider is giveing me 45.5 MBPS in tesymy.net website; DISH Hopper saying I have to pay for their faulty equipment return; and their Tech. The first 2 techs did not obviously know what the heck they are doing. I give up, and am going to quit DISH altogether.

The screen message clearly says that there will be no interruption in service for non payment because of covid-19 but our service was temporarily shut off my 1st call resulted in partial service being restored but not kid channels and we dont have a huge package to start with.. but when I called back I was told that all shows would be turned back off on two local channels would remain on even though I told person on phone I would pay bill on the 1st which is only 3 days from now...