DISH Network
Reviews and Complaints

Dish installer arrived on Aug. 28th, 2020 to set up service with tv, with a promise that Frontier Communications would return the following week to install phone and internet service as this was a bundled service. They never arrived, and we eventually called Direct TV for tv service/internet/phone. This was installed on Sept. 21st with no problems encountered. I was assured that my account balance from Dish was "Zero" and a box would be sent to returned Dish's equipment. Today, I received an email that stated I would be charged $480 for the two years I agreed to with the assumption we would have service from Dish. This seems so contrary to all common sense, and I cannot afford frivolous deductions from my bank account! I am reporting to the NYS Attorney General, the BBB, and the FCC if this is not taken care of immediately.

I called Dish today to find out why I keep losing my signal. The gal I talked to said that they would have to send out a service tech and I would have to pay $95.00. When I asked why I had to pay to get their equipment fixed she told me that it would be something wrong with the dish antenna, that it was most likely corroded and the antenna belonged to me. If I own this antenna then I must have owned the one they replaced a few years ago too, so does that mean they stole my other antenna because they didn't offer to let me keep it?
Now what if it was installed wrong when it was replaced, is that something I need to pay for then? We have had problems with it off and on since it was replaced. That just doesn't sound right.
When they get here to resolve the signal problem what guarantee do I have that they will be honest with me and tell me if it was not installed right? Or what if it is a problem with the receiver box, are all the charges removed?
Now that we know that Dish has my old antenna that worked just fine why don't they come repair this one that has never worked right and we can just call it even.

Jim Rankhorn
[protected]
[protected]@aol.com

I seem able to access All 5 Fox channels any time, but not MSNBC and sometimes CNN.
Are the Russians hacking Dish? Or the Republicans? I am going to cancel Dish if this is not resolved; have been with Dish for over 10 years. Extremely exasperating! Especially during these difficult times with corona virus news, the election and the debates. I want to get my news from MSNBC.

For several days, we have not gotten any sound on channel 9, our PBS station, and just now when my husband turned on the TV, channel 4 — a local channel carrying a college football game right now — is being broadcast in Spanish, which unfortunately neither of us is fluent in.

In addition, not having the local channel 7 available is getting to be a problem, since many of our favorite shows are on this channel, and the fall lineup should be starting soon.

I pay our bill on time and have not previously complained about anything on Dish, although we have found it to be inferior in providing television to our household. Not very happy at the moment.

We live in Monroe, WA — for reference on the local channels.

After being a Dish Network customer for 4 yrs, we decided to switch back to Comcast. We were tired of frequent Dish outages due to snow and heavy rain.

Dish sent two boxes and 2 prepaid UPS labels to ship the equipment back to them. I boxed everything up and took them to the UPS store. I saved my shipping receipt because I guaranteed there was gonna be some BS.

Three full weeks later - the BS begins. I got a robocall from Dish saying that they didn't receive my items and I was going to be charged $300 to my card on file. I checked the UPS tracking online from my receipt... it said numbers not valid. Since Dish generated these numbers, I called them. The guy said no, they hadn't received my equipment yet, call UPS about the tracking #s.

I call UPS, the printing was very light so I mixed up one letter. It showed Dish DID receive my equipment 4 days after I sent it.

When I called Dish back with valid tracking... guess what? Story changed. Ok, ok... we did get your stuff but a Joey was missing, that's gonna cost me $50. More BS. I shipped all 4 of them back. They were caught, but still trying to squeeze a quick $50 out of me tho.

Long story short... my account is now "cleared" and they are going to "waive" the missing Joey that was never missing.

ALWAYS SAVE THE RECEIPTS BECAUSE THEY HOPE YOU DIDN'T!

Back in august I had called to see how much it would be to add a couple channels to my account but changing any I had now. They said they could do that and I was given the amount of $81.04... A few dollars cheaper then what I was paying but the lady had told me in 3 months it would be back to the $84 when the heartland package wasn't half off.., anyway I got my bill and its $94.55. I know I heard the lady correct. I asked her a couple of times to verify the amount was going to be $81.04... She said yes. I called but they didn't do anything. I have been a customer of dish for nearly 30 years... I really regret now for not changing to comcast. But I didn't because I was told a different price. Unbelievable! That's how you run things.

I've had dish for about a year, no problems, Now If I try to fast forward a recorded show using my Joey, the recording jumps all over the place. Dish replaced the Hopper 3 receiver, a remanufactured model, the Joey once and the remote once. Today a service tech came replaced wires and installed another Joey, wireless this time. I was told it was fixed. WRONG, still doing it. NOW WHAT?

We still don't have the channels that are blocked!? Because dish will not make any agreement, with apollo it has been 5 weeks! It seems that dish doesn't care about their customers we still have to pay full price for channels that we're not receiving! And dish is still being payed even though they have blacked out there's channels! This is crazy, that the customers are also on lockdown, with dish taking there time on resolving this issue something needs to be done now bring back our channels 5 weeks is enough! [protected]@yahoo.com

Called Dish network 3 times - Trying to find out what do do about my upcoming move.

First thing you hear - is an excuse as to the fact their phone system is understaffed and you will have to wait until your unborn child is in school, before they will answer the phone.

1. Call - finial talked to a human - she transferred me back to the Que.
2. Call - finial talked to a human - she hung up on me while transferring call.
3. Call - finial talked to a human - she transferred me back to the Que.

When to Dish web site. Unless you want to buy more stuff - service - good luck. No help at all.

Just sold my house - trying to find out what I need to do while I move out and look for a new house. I have found it impossible to ask this simple question and get answers.

We renewed our contract for two more years approximately a month ago and the person that helped me told me that I did not need to pay the bill due to the price change. He told me that they would send another bill. Well today my wife got home and we had NO channels except for QVC, she called and they told her that all our local channels was not available anymore due to the rate going up. I called the help center and they told me that it was due to being late on my bill. My wife paid that the bill Both of them, which she shouldn't had to if y'all would have done what you said what y'all was gonna do in the first place... but No y'all just cut our satellite off Oh and y'all lied to my wife telling her the reason way we didn't have any channels was due to the tv companies going up in there rates, which was a flat out lie! So I'm done with y'all.. if this is how you run a company and how you treat people I don't have time for it.. I am paying y'all fo a service and this is how I get treated, well not know more I best have my contract freed up and not have one anymore due to feeding my wife a bunch of crap and for being lied to on how to pay by bill. You people have done me wrong for The last time... Johnathon Patterson email [protected]@cableone.net phone [protected]

Date of Incident: 8/12/20
Client number: [protected]
Full Description of Incident:

I called your 800 customer service line on 8/12 at 4:52pm. At 4:53PM a customer service agent who identified herself as Anna tried to help me. I explained to her that I was experiencing problems with my TV service where the TV was showing a picture with sound for approximately 15 seconds and then the picture turned black and cut off sound for 10-15 seconds. This was happening continuously. She checked several things and finally told me our Dish needed a software upgrade. She told me this would take about 30 minutes and to call back if this did not fix the problem and the call would be directed to her. 30 minutes later at 6:45pm, the issue continued. I called back and requested I speak to the same customer service agent that I dealt with. Anna was extremely helpful and tried to help. However, when I called back, she was helping another customer and after waiting 15minutes, I opted to speak to another customer service agent. Shortly afterwards, Albert took the call. I explained to Albert the history of the last call, yet the phone Albert was using kept cutting in and out and I could not understand anything he was saying to me. I asked if he was talking on his cell phone and I explained I could not hear him and that his phone connection was sketchy. I asked him if he could call me back from a different phone and he responded that they could not make outgoing phone calls. So, I suffered through the phone call until he finally told me he had to send a technician out to fix the problem. He gave me the choice of 8-12am or 12-5pm. I asked him if he could get the the out first thing in the morning as I had a zoom conference call at 10am. He argued back and forth with me and told me he could not help me. I asked to speak to a supervisor and he transferred me to Aaron. Aaron was argumentative and condescending with me on the call and made no attempt to help me whatsoever. Basically he responded with a "put up or shut up" attitude. I explained to both Albert and Aaron that I only had the Dish Network service for a little more than one month and could not believe the lack of customer service. After finally getting angry and frustrated on the phone with your ineffective Customer Service Supervisor, I told him to send the technician between 12-5pm since i had no other option--so it seemed. I agreed to this time and hung up.

Today at 10 am, we received a text saying that the tech would be here between 4pm-5:15pm. Then at 4pm we received another text alerting us that the technician would be here between 5-6:30pm. At 6:24 the technician called to say he was in Santa Paula, 30 miles away and would try to get here as soon as he could.

First of all, my husband and I feel that the delay in getting a technician to our house at 7:pm was the result of the vindictive and retaliatory supervisor we spoke to, Aaron.I personally was a customer service supervisor and now an HR manager for over 20 years and know that when a customer needs help, you try to help them. Exceptions can always be made. In this instance, that was not the case, as it was so rudely pointed out to me by Aaron. I was appalled at the lack of compassion, customer service and bad attitude that your Supervisor, Aaron dealt with my issue. He made it a point to emphasize how he was not going to be flexible or create a good customer service rapport.

Finally, when the technician showed up, Alex Juarez, who was the initial installer and tech who upgraded our system on a 2nd service call, he told me that he was sitting around all morning waiting for a service call and at 4pm, was sent to Santa Paula. Alex was wonderful and very helpful. I explained to him the situation and he did his best to help us out and rectify the situation. He spent over an hour (1-1/2) ensuring that all our boxes worked and that our Dish Network was functioning as it should.

To hear that a technician was available when I made the original request for a service time and was denied, is absolutely unacceptable and proof that once all the pieces to the puzzle fell in place, your customer service supervisor, had no clue about how to do his job effectively.

I hope that you will address my concerns and that I never encounter a similar problem with Dish Network. I switched to Dish, because you were suppose to be the best. What happened?

Desirable resolution:
-Better customer service in the future
-Compensation for 2 days without Television service.

Thank you,

Nadine & Maurizio Dotto

Since I signed up 1 yr ago the company has dropped 5 channels including local channels in Mass. And I am still paying the same monthly amount. This has definitely Created a negative impact on keeping DishTv. As soon as my contract is up I will be cancelling the service. The Company did not hold up to their end of the agreement. Some shows are doubled up on different channels. Makes customers feel more channels are being provided when in reality there not.

As a freshly minted Juris Doctorate holder, this is a complaint in regards to a service technician who apparently believed it was appropriate for him to break two major branches of a tree in our front yard without informing us prior to his negligent act. His reasoning was that the branches affect the signal, in which we have never complained about.

We are dish network customers - for some reason they discontinued our local channel 9 { abc } it isn't the first time they done this - we love to watch jeopardy and the wheel on abc 9- we got fed up this time and had a outdoor antenna installed - it works great - also for some reason my equipment rental went up 5 dollars a month - my equipment is over 8 years old! Dish continues to always raise rates with no explanation - were done with them - we will do streaming and use our antenna from now on — if your a dish customer they will dip into your bank account every few months - watch your account — they will rip you off.. Our antenna works fantastic! Central florida!

I was on the phone with your customer service representatives for a long time today. The first time I called, after about 30 minutes of being on the phone, I was disconnected during a call transfer to a supervisor. The second time I was on the phone for 45 minutes and got nowhere with anybody. My dish service was down for a month and a half due to signal failure. A technician came out and fixed the problem. I was compensated thirty dollars for my trouble. However, I was unsatisfied with the amount. Sure it covered the services rendered, but what about the loss of intrinsic value? I missed all my tv shows for over a month, had three technicians come out, and spent god knows how long on the phone. I was offered after a very long time on the phone a month of family friendly programing worth six dollars for a month. However, if I were to cancel there would be a five dollar cancellation fee. I was very frustrated at this point and I said it doesn't take an f...n accountant to figure out that after canceling your six dollar package would only be worth one dollar after the five dollar fee. I do apologize for the foul language. I have never been treated so poorly, it just slipped out in a non-vulgar way. He did say that I wouldn't be find the five dollars if I called exactly one month from today to cancel. I'm very busy and I'm sure I would forget. He was the fifth person that I talked to and after asking four times to speak to a supervisor I got too frustrated so I hung up.
I have a BBA and I majored in accounting so I understand the importance of providing good customer service, especially to long time clients such as my self. I am very disappointed.

Two months in a row my credit card was charged. No one in my family has bought pay per view and Dish Network is continually not refunding the bill for Wrestling and Comedy shows that we never watch due to our family strictly watching Indian channels. I am very dissatisfied with their service and their lack of empathy to change billings for people whom have not bought anything.

On demand never works and customer service is the worse! I don't understand what they say and they have no idea how to help! Then when you're on autopay for some reason they charge more than they should and again when you call
Customer service you have to speak to soooo many people and pray and hope that one of those people you speak to can help you! I am 100% dissatisfied with the service and o can't wait for my contract to be
Over to cancel
It for good!

They will tell you that they will make your bill easier for you to pay, but what they will not tell you (unless you point-blank ask) is that it's only for that one month.

My biggest concern is that when I canceled my service during this pandemic, after staying on the phone with a representative for 30 minutes, I logged onto my app to pay my bill and since the app was messed up (unbeknownst to me) it started my service over again. I did not know this!

When I called to inquire about why in the world I got a $91 bill for service I didn't even have, I was told by two of the customer service workers that this is a common issue: people accidentally reactivate their service and they don't know it.

First of all, either they do this on purpose, hoping more people will do that, or they know about the issue and simply don't care.

After staying on the phone for almost an hour for the second time, I logged onto the app to pay my final bill, looking very closely for this box that I supposedly checked, and never found it! The next thing I know I'm told my service will reactivate soon!
I had to call DISH back yet a third time! No. One. Cared.

As far as I'm concerned, Dish Network Flat out stole $91 from me! I was a loyal customer for 16 years — never, ever again!

I have been a loyal and satisfied customer for over 10 years. 1-1/2 years ago I started driving a semi truck and was told by dish I could receive my total dish line up if I downloaded their app. I did so, then found out I had to upgrade to the hopper with Joey . More money! Then I had to purchase internet. More money again! As I mentioned I drive a semi truck and am on the road about 10 weeks and come home for about a week, before going back out on the road . Why in the heck do I need internet? I use an IPhone with an adapter using a hdmi cable to link phone to tv in the truck. Everything worked great, very happy camper! About a month ago. Everything changed... Dish decided to do an upgrade. Now, my phone is not full screen anymore and my tv just picks up audio with no screen. Netflix, Amazon and other programs work perfectly. I contacted dish and they remotely gained access to my hopper and found no problems but said they made a trouble ticket. Finally today I spoke with someone and they informed me that now they no longer support this feature . What the HELL! I purchased the new hopper with Joey. Purchased internet. Told all my friends and they purchased too . Now my friends are irritated at me and I can't watch TV because some [censored] kid fresh out of college decided to change something that worked perfectly, to something that's not worth a Damn! I'm very discussed and dissatisfied with Dish . Hell, college football is going to start after this Corona [censored] finally subsides.. do you realize how many people are in same position I'm in? Get with it! Get an adult to fix it!

I called yesterday may 20th to cancel my service my contract was up! The guy discussed some cheaper packages and equipment. I told him I was in sure about starting over bc I can't afford it. He says he will transfer me to an automated line where I had to confirm my account. There was never any installation scheduled my phone call was dropped. My husband and I discussed it and we decided against renewing the contract. I called dish back to confirm I would still like to cancel. They informed me when I was transferred to confirm my name change and my account passcode that was me agreeing to another contract. I said o yea when were they planning to come for installation they told me it wasn't scheduled because the call was dropped! Stated they couldn't help me even tho it was less than an hour before I had called them to disconnect. I called cooperate and a man by the name of george stated it wasn't his problem and they would get their money out of me one way or another. And he proceeded to hang up.