DISH Network
Reviews and Complaints

Why does my hopper have to update every day? I can understand maybe weekly or monthly but I don't understand the every day thing. I set It to do it when I'm not home and I leave the tv on for my dogs but when I come home the screen saver is on rather than just tuning to the channel. It defeats the purpose of leaving it on to keep my dogs calm in my absence.

Back story: In early November I cancelled Dish after 23 years due to rising prices, contract disagreements with channels (FS-N, etc.), Dish Anywhere not working and outages everytime it rains. On December 27th I decided to go back to Dish. I called and asked to talk to someone with a technical back ground so I could explain what I wanted to do with the TV's in my house. After talking to the customer service rep and the supervisor with the tech experience for about two hours, we had a package worked out and an install scheduled for the next day. On December 28th, the tech showed up and the first thing he said to me is that it won't work the way they set it up. I still had my old equipment, so I had him put it back the way it was. On December 30th, I called Dish to let them know and that I still wanted the agreed upon price. The CSR got his supervisor to talk to me. She tells me they can't do it because the original CSR gave me the wrong price. I relied on the supervisor to get me with the right equipment so I had it working the way I wanted. Because I had to go back to the old original equipment, the raised the price. So it comes down to this; I have to pay more because the original CSR and the supervisor with the technical experience either don't know what they are talking about or both just lied to me. I have always backed Dish Network when someone asks how I like them when they are considering changing. That ends now.
This is how they treat someone with 23 years of loyalty to them.

I was in Kansas City when a dish driver in the commercial vehicle with the license plate 764 LSX almost hit me while switching lanes because he was not paying attention as he was apparently to busy eating and drinking his water. Then when honked at to get his attention he flipped me off then continued to try to cut me off on the interstate till he reached his exit. This occurred on 12/30/2019 around 10:12 in the morning.

For the last few months, I have had tech folk on the phone from Dish several times. It gets fixed than gets off-kilter again sometimes immediately after the tech call like last night.
When I go to the recorded "The Good Docter" "dancing with the stars" plays.

My voice recognition works poorly and tells me, "what I want can't be done on this tv" or words to that effect.

This calling is a pain, and having to unplug and replug and then not having it fixed for more than a day is not OK.

Also, can you use a check number for auto-payment as my credit card has been hacked two times in the past three mos.?
Barbra Hana Austin

First
My remote wasn't working so I called customer service and instead of changing the remote customer service tell me to change and DVR because I am more than 14 year old customer so they want to change the DVR and they told me your price will stay same and I agree with them so they they change the DVR and they put me on the contract for two years my price is 3 times increased .so I have to call service.very bed service from support. I told my other family too

I put in a few months ago to get another wireless Joey. We were under a 2 year contract at the time but had thought about canceling the account once it was up. When we got the new Joey we did it online and then they sent a tech out to put it in. Then recently I went on to see how long we had on our contract and they said 22 months because apparently when we got the new Joey it extended our contract for 2 years, we never agreed to this or we wouldn't have done it. Now we have had extra Joeys put i before and it has never extended our contract until this one. So now we are stuck with this company for 22 more months because we don't have the $400 and some dollars to buy out the contract. Extremely shady company!

Over a week ago I called saying I had a faulty remote antenna on one of my tvs, I held for 15 minutes and was on the phone for over an hour. So, no antenna ever came, so I called back today(12/16)and again was on hold for 15 minutes and on the phone with Dish for another 15 minutes to explain again and maybe, just maybe I might get one this time. I think it's a shame that I have 2 homes with Dish, spending over $2500/yr for service and also a long term customer and have crappy equipment because it's old. That's loyalty Dish, treat the "old" customers bad and the new ones get working equipment. As soon as I can get time to be home for someone else to install equipment, I will be changing. 12 years is long enough to be treated poorly. You sure don't have a problem getting the bills to me!

On Dec. 12th of 2019 I called to get help with my tv. The technician told me what to do, and I did all that he said to fix the tv, but ended up with my tv not working at all. He blamed me for not doing the correct procedure with the remote, but everything I did was correct. I have done over the phone repairs with other companies for the last ten years and never a problem as I had with this male employee. Before my tv worked, now it does not. Did he deliberately give me directions to cause this to happen? I think so. Also, as I cancelled the Dish tv, the representative said another customer also was doing the same. Is the tech a "serial tv terrorist"? I would investigate to finds out.

12/06/19 @ 11:15 am. While hauling cattle south on HWY 97 near the town of Riverside WA a white dish service pickup with utility bed pulled out in front of me in a 60 mph zone. I was forced to lock up my brakes to avoid from hitting the dish vehicle, I blew my air horn and tried to get a license plate number but was unable to. As soon as the vehicle had a chance to exit the roadway the male driver pulled off the hwy into the parking area of the Riverside Cemetery. I Called 911 to report the incident and spoke with state patrol and explained the situation to them. My hope is that someone will deal with this appropriately and immediately.
Darin McLaughlin [protected] cell

Hello, after having Fox Sports West for many years, all of the sudden it and Prime Ticket are dropped from your line up of channels. Just wondering if it is a contract problem or the programmers decided to remove them. As a fan of the Los Angeles Kings Hockey team Fox Sports West the channel that allowed me to catch quite a few of their games. Just curious how or why they were dropped and if they might be returning. That's my complaint other wise Dish has kept me happy for many a year. Thank you. John Lewis

Please return the original modern Yule log program you had in 2017, as this current version for the years 2018 and 2019, leave much to be desired. The previous version had many more features that were infinitely more appealing than this version currently is. I ask that you please take a brief cursory overview of your YouTube page. I think you will find that I am far from being alone on this matter. Thank you.

I canceled my service on September 18 because I was moving I was told to return equipment which I did on October 4th Via UPS the package was received according to UPS and October 7. It is now November 26 and I'm still getting emails saying that I owe for the equipment that was not returned, over $300. I have called several times and all I get is the script that the people picking up the phone have in front of them. When I asked to speak to a supervisor I was told that because I no longer have an account I can't speak to a supervisor which I find completely ludicrous and ridiculous. I have my UPS tracking number if anyone from dish actually monitors this board and would like to reach out to me I'd be happy to give it to you and you can look it up.

I have been a dish customer for a few years. I had 2 accounts. One in Michigan and one in Florida. I sold my house in Michigan and moved to Florida and was told since I wanted to keep my hopper take it to Florida and set up a service date for a tech to come out in which I did. Everything was fine until I got 2 bills one for$90.00 from Florida and one from Michigan for $70.00. I called to find out why I got a bill from Michigan since the house has been sold over a month and I did not receive any service. They told me since I took the hopper with me they had to charge for the monthly service in Michigan. I said what about your ad that stats if you are moving take your hopper with you. They said we had to turn the old hopper in and get a new one. Remind you the tech came to my house in Florida and connected the hopper, but the service people on the phone said it was illegal for them to do this and could fine me. I said how could you fine me when your tech was the one that came out and installed it. I finally got a hold of a supervisor which was very nice and he said he would send a tech out on Monday to change the service address and take the hopper from one room to another and then I got disconnected. I called back and talked to another supervisor and they said according to the notes they was going to move the hopper from one room to another and that can't be done. So what does he do he says I have to continue paying for monthly service in Michigan and if I wanted to disconnect the Michigan address the hopper has to be returned. So what does he do he disconnects my hopper in Florida. I can't believe this type of service and Lee employee # GOL was very rude. The last supervisor was nice enough but did not resolve any of the issues. JUST REMEMBER IF YOU LIKE YOUR HOPPER YOU CAN'T TAKE IT WITH YOU. WHAT FALSE ADVERTISING IS THAT.

24 months ago I signed up for dish and the advertised hopper with 5 channel but I got the 2 channel. After calling and they checking records (which is strange because all ads said the upgraded Hopper was included) they determined I should have received the upgraded hopper. Unknown to me they listed it as an up grade and restarted my 24 months. When they increased the monthly fee from $150 to $198 after the 24 months I canceled. Now they say I owe one month additional (but they did increased the fee at the original 24 months not the new 24 months) and shipping fees. but the protection package included shipping fees.

After several times around they said they could not change the updated date and would send the fee to collection.

I consider that fraud. They knew I had no choice but to pay or get a bad credit report.

I will never recommend DISH to anyone.

Two Dish satellites were installed on my building roof without my authorization. The technician stated they did not need the owners approval. The address is 3120 Massachusetts Ave SE Washington DC, 20019 - Unit 204 and Unit 101. I would like them removed immediately. Areas of the roof appear to be damaged where they set a metal container.

Felicia Retland
[protected]@hotmail.com
[protected]

Had service for 11 days. Never worked. Spent much time on the phone and meeting technician. Last visit was Sunday, within 2 hours service didn't work. Called and set up appt. soonest was five days. Informed company that if it wasn't operable after this visit I would have to cancel as this was a rental home and I was getting daily phone calls from tenant. Your representative threatened me that just because service didn't work I would still be billed after cancellation. After thinking about this I cancelled so come and get me. You know how it goes... make one customer happy they yell no one, make one customer unhappy the tell everyone.

I just talked with Ray at Dish Network and was told to call the President to report a Dish technician for the use of illegal drugs. The technician's name is Patrick Rael Griffin of Heber Springs, AR. He bragged about using clean urine from an anonymous person to pass his drug test and carrying clean urine with him so if he has to take a drug test he can pass it. This technician should be brought in and properly drug tested with someone watching him and when he test positive he needs to be fired.

Deceptive advertising, poor customer service, predatory contracts, impotent negotiation to keep programming...lock you in with a long term contract because they know they cannot retain customers on merit. Until you start running an honest business you will continue Customer mass exodus. I won't be back and will be telling everyone that will listen to avoid your company like the plague

I purchased a Bundle package ( Play Maker antenna & a Walley receiver on one order ([protected]). On an another order, I order an additional Walley Receiver for a second TV ([protected]). I did not receive a Walley receiver with the bundle, I have talked to 4 of your Outdoor specialist and sales people and they all assured me that it is on its way. It has been over a month now still no receiver.

I have rejected the payment made by American Express to get this resolved.

The last outdoor sales person I talked to was Wayne on 10-28-19 and he said I would get it within 3-5 days, I still don't have it.

Sally Thiessen
546 Geissler rd
Montesano, WA [protected] or [protected]

Good afternoon,
Today ( 11/05/2019) I called Customer Service to inquire about the Latino Packages.
I was connected with a representative that answered all my questions. At the end, I said" Thank you very much, you were really helpful" on which he replied that " I wasted his time, and all the information he gave me was online"
Needless to say i was shocked the a CSR could said something like that to a potential customer that is been with Directv for so many years and was inquiring to do a switch.
Please investigate this a provide the proper training to CSR.
Alain Hernandez
[protected]@aol.com