DISH Network
Reviews and Complaints

I have been a Dish tv subscriber for more than 20 years. Although there have been very disappointing times with you product, I had been relatively happy with your service...and then you showed us who you really were.

It began with locking out HBO from your subscribers and now it continues with regional sports via Altitude. I read and clearly understand the dispute between your companies. You are playing hardball with them, while all the time continuing to take regional sports dollars from your customers. And all for the happiness of the shareholders after such a terrible loss in sales in 2018. (I guess the tax cuts weren't enough in 2017)

Speaking as a consumer, I do not like being treated as a pawn for your ongoing negotiations. By beginning this fight just prior to the seasons beginning, tells me everything I need to know about your corporate ideology. You've got a business issue, direct it to the business and don't use your constomers as leverage.

I have seen the increase in customers leaving Dish TV for greener pastures albeit so few pastures to graze.

This letter of complaint is to inform you, if you do not put Altitude back on the air within one week, I will include myself in those that came to the same conclusions as I have. Direct TV came to an agreement last week. There is no reason to play this game with consumers any longer. That is unless your objective is to declare bankruptcy. No customers, no TV providers.

your joey sucks it laggs out and your on demand is a joke it messes up way to much and it very impossible to navigate spent 22 minutes trying to get the next episode to play there should be a play next episode in ever menu it should save all episode of the on demand you are watching easily accessible from the page after you complete the one youve watched you system is all screwed up and need a butt load of work other wise you should just burn you equipment and go out of business there is no reason for this crap to be this difficult to use.

On Oct 29th around 5:17pm est I spoke to a tech named Jerry on the phone and explained signal issues told him had rebooted everything even unplugged still nothing. Jerry advised would be 2 weeks before could send anyone out, I said cant you reboot on your end Jerry advised no, I asked for supervisor I got out on hold with music. I told my wife I bet he doesn't transfer cause he had attitude but was ok it was also recorded on my end and I would report his name and actions. He then got back on phone and said I transfering you now. Now today i lost my movie channels which we have had American everything package since may 2018 I again text chatted with 2 more customer service reps and I advised we have had all movie channels for long time. Both reps advised me must be from free preview of movie channels. I am extremely upset as to why my movie channels disappeared after speaking to Jerry Oct 29th and lied to by 2 reps today. What truly concerns me is we are billed thru windstream so now that has been messed with is our bill going to up and or double billed for all the movie channels. [protected]@gmail.com is email associated with account

My 91 year old Mother in law who is on a small fixed income is a Dish subscriber and had been treated VERY unfairly by DISH. She was having problems with her picture and a call was placed for service. A technician came and replaced the satellite dish. He tried to sell her a sound bar and she told him she did not want it and he DID NOT leave it. Apparently it was charged to her account even though he told her it wouldn't be. This was witnessed by 2 neighbors. Her bill has been a mess ever since. There are late charges and an additional $9.99 for some sort of protection. If this is not straightened out she will be discontinuing her subscription.

Please respond to me. [protected]@yahoo.com

I am disputing this months bill. My Dish ap shows I paid the bill for 11-1-19 to 11-30-19
Using credit card on 9-28-19. Since the bill showed this I assumed my account was current and was thoroughly upset when today it was disconnected. If this was an error it was not my error and I feel I should be compensated. I spoke with a rep already and he didn't care that I read the invoice exactly how it shows and expected everything was ok. I am ready to show this to my Attorney and ask his opinion on this issue as again I read the bill as paid.

I cancelled my service with Dish in Sept 10 2019, the date for Disconnection set for 16th Sept when I arranged for AT&T to install s replacement service. (They acted in accordance with request)
I was advised by dish, that they would send a box to return equipment.
I cut down the dish reviewer on the 16th and unplugged all equipment.

On the 29th Oct I had received no box.

I called and was advised that the system had been restored on the 16thwhich is impossible I think
Because it was fully disconnected that morning.

All I want is to return the equipment, all Dish tell me is my service is CUT off and I need to pay to restore service

I don't want it... the service, reception and attitude of the DISH group is appalling, negligent, off hand and inept... I just want rid of the equipment ...HELP ... from the day of installation ( which took 3 days to disconnection which seems to have taken over A month... they have stumbled from one disaster to another ... an experience I dish on no one!

Colin Hatton

When is this insanity between Dish Network and Fox Sports Ohio going to end? My family has yet to watch a CBJ NHL game since the start of the season! Please please come to an agreement about "the money" soon! We just renewed our contract before the season started, so, unless something is resolved very soon, I'm going to have to cancel my account and pass along my "experience" with others. It is unfortunate, because, we have been very pleased with our service up until this whole mess. If you want to haggle go ahead. Just give your customers some respect and maybe offer another channel that televises the above games. Not too much to ask, don't you think? Looking forward to a resolution SOON!

I called on October 23rd to get help fiing my remote. The lasy helped with this. So in the meantime i recieved a message stating my service will be interuppted in48 hours. I paid 190.00 on Oct 13, 2019. I pay monthly but after my due date. And they sem to billed me for 2 months at a time. She goes on saying i missed paying a bill in Dec 2017...yes 2 years later i find out about this. I asked for a manager. on hold...She comes beack and i asked if this bill is from 2017 did i get charged late fees since then. She stated yes I was charged 10.00 late fee for 2 years. Mind you Ive been a loyal customer for over 10years. So the manager finally is able to talk to me. Number one I will tell the truth I did have a few choice words that I used but i, very irate. He was rude to begin with and tells me I wouldnt have a monthly bill so high if i paid my bill. Wrong customer service and this tells me even thoug i just got a discount i need to look for a new provider. I did mention i would ask my lawyer about this. I only said this becasue i am irate and frustrated. The manager then proceeds to tell me that I wasnt charged a late fee since dec 2017. I then told him that his employees should not be giving out false inforamtion. I feel like i have been charged way to much and to have this much disrespect from employees who work for dish. I am not sure on what i am going to do with this situation but i am not looking forward to the next time my bill is messed up. Or whatever i hear back from you. I would appreciate this to be looked at and if there was late fees i would apprecaite so kind of credit. Please get back to me on how this issue will be resolved and thank you very much for your time. And the managers name was Omar. Youll have to look on my account for the las=dy who helped out sort of at least my remote works.

I called to transfer service after moving and the technician who came to connect service did a horrible job! First of all, he was asked to put the box in a specific location on the entertainment center and did not. Also, I could have connected the box myself and done a better job than he did! Wires are showing in EVERY direction and it looks ridiculous!

For years now, in the wee hours, you interrupt the programming on the Oxygen channel... Usually, during my crime shows, for example, Dateline. You break for commercial, in the middle of their sentences and when we come back from the break, we've missed 3-5 minutes of the show. It's frustrating... Please stop it. Make up your spots, somewhere else, stop interrupting programming. I'm sure the Oxygen channel wouldn't want you to interrupt their programing.

hooked up TV and internet on July 31 2019. Dish sent a mailing stating that if I hooked up T.V and internet/with a two year agreement. That dish would mail me a visa gift card in the amount of 200.00dollars. My name is Jerry Williams, My address is 102 warrens lane, Callao Va. My account # is [protected]. I also set an online account and currently enrolled in autopay. My e-mail address [protected]@outlook.com. my resolution to this problem is simple. Dish mails me the gift card that was promised and in return I will keep my part of the contract. keep my present service for the remaining contract period, pay my bill as promised and move on with life. Looking forward to your answer. [protected]@outlook.com

This company is the worst. We switched from Directv due to lack of customer service and were really hoping for a better experience from Dish. That is FAR from the case. When our technician came out to install he gave us a pamphlet of different items and said if we were to purchase one we would get FREE local channels. So we purchased the sound bar/subwoofer. The technician came out to install those 2 things the next day, he said it would be a lot of unnecessary work to install an antenna so my husband said okay as long as I'm not going to get charged for local channels and we were told we shouldn't if that's what the previous guy told us. So a month went by and our next bill we were charged for locals. We called Dish and they said since we are at 33 days we can return the equipment but won't get money back. Then they told us we could have gotten the antenna for FREE when we installed WITHOUT purchasing the sound bar/subwoofer. But now it's to late to do that. I asked to speak with a supervisor which of whom was the RUDEST customer service rep I have EVER spoke to in my life. She then transferred us to another person who offered us $5/month off for 24 months or $10/month off for 12 months.. adds up to the same. Regardless we are STILL OUT $168 from this whole deal and HIGHLY unsatisfied as we have been lied to multiple times over the last month. I will absolutely never refer a single person to Dish network and I will be cancelling the minute our contract is up.

Why is it that even after waiting 20+ mins on phone for a rep or being 138th in queue for chat on numerous occasions, I can't get anyone to cancel my service? All I get is barely English speaking kiddies working on commissions that will not cancel my service. That is a very poor American business practice. Same with Hughesnet. Send me the boxes to return the equipment. I have no other choice but to seek the advice from my Congressman.

I have been a loyal Dish customer for years. I have referred friends to Dish. I recently referred a friend and redeemed the 100 dollar credit to my account, which you can only use 10 dollars per month off your bill. My account got cancelled then turned back on all in the same day, so the credit I had was cancelled. Everything else on my account was still there. But the one credit I had on the account mysteriously is gone! Nobody can help out. If you are a new customer you get treated great! But if you are a customers of years they treat you like crap!

I can't watch all the channels I'm paying for because a tree is causing a partial signal block. We've had at least two technicians out for this issue and I even suggested to the most recent technician about moving the satellite to a different location and he had "reasons" why this could not be done. No according to him I must remove a perfectly healthy tree.

So I looked into removing the tree and that'll cost $600.00. I imagine that it'll be easier not to mention cheaper to change TV providers.

But because before all this started I liked DISH I tried contacting them (I'm starting to hate them now) - even mailed an actual letter to their headquarters over a week ago with no response. Conclusion - DISH doesn't care they'd rather lose a customer instead of making their technicians do their job!

I can't watch the MLB playoff games because of this. Honestly, I'm going back to cable (was gonna wait until spring, but now I'm thinking "why wait?").

At this point I expect no help/resolution I just wanted to post this as a warning to others considering DISH to rethink that because DISH doesn't care and won't help, but will not only expect you to pay them a for channels you can't watch, but will expect you to pay a fortune for keeping their service.

I called to cancel service because I'm in the process of building a new home, the lady I talk to to talked me into just pausing my service and paying only 5 dollars a month while being in pause. She told me that long-standing customers got better incentives for being loyal customers it sounded reasonable to me so I agreed to do this well little did I know that is not the case so after being on suspend and paying the five dollars a month for 9 month My service automatically resumed. my house isn't finished being built and I have not even had new service connected back at my house but all of a sudden I'm getting calls from a collection agency telling me that I owe $400 for dish that I have not received service but I called to try to get it straightened out and basically was told that there was nothing they could do about it so when I tried to cancel back in August and was talked into staying and paid five dollars a month and lost my credit that was due to me and then now being told that I owe $400 I will never use dish network again screwed me out of my credit and then tried to charge me for something I didn't even use. Not only did you screw me but I've lost a very loyal customer I will never do service with him not only did you screw me but I've lost a very loyal customer I will never do service with them again.

This is the fourth time since Fox Sports Detroit has been cancelled that I have sent in a complaint. I am missing the pre-season action of the Detoit Pistons. Regular season starts in 2 weeks. I am hoping that this dispute will be over by then. If not then you can add my name to the many customers who will sign up with another provider, even if I have to pay a penalty for getting out of this contract.

The entire reason I went back to cable was to watch sports. This year you decided that Altitude wasn't worth paying for even though so many people only want to watch the sports provided on that channel. What happened to good companies caring more about their customers happiness than their own bottle line? It's extremely sad that the big tv providers don't seem to care that their customers are missing games, all they seem to care about is how much that is going to cost. If I'm not mistaken the top people at these companies are so wealthy, while the people that are trying to enjoy something that they paid for aren't able to watch the games they want and sometimes are barely able to pay all their bills. Yet we still pay for channels we don't get. Anyone else see a problem with this. The rich only seem to care about how to become richer while their customers are suffering. So incredibly sad. Why don't you become the first company to fix this problem. Maybe you will even get new customers because you provide what so many of us want!

Since I have my dish tv from ending of August 2019 I've been having nothing but issue after issue and til this day nothing have been done about it. Everytime I call or text all I been hearing is you have to pay pay pay! They should have hooked up my service properly the first time and let me know my fees upfront. I need my service to be fixed ASAP OR IM CANCELING OUT THIS CONTRACT AND SUING! This is ridiculous I'm paying money for something that doesn't even work right! If I knew this is what I was going to deal with I would have never signed up to with Dish. No one is trying to fix the issue at all. This pops up at least 30 times a day! Nothing is being done by Dish!