DISH Network
Reviews and Complaints

On February 14th 2017 I called Dish customer service and told them to cancel all free premiums I had on both of my Dish Accounts, Kevin who the customer service Advocate was assured me he had done that I come to find out I get Bill the very next month and I have been charged for all premiums what did the guy think I called in for if not to have something done this is the most ridiculous thing I've ever seen although they did take care of it with another customer service Advocate Kevin is the worst CSR I've ever seen

Call I don't have the channels I watch. Girl couldn't check cause it was prime time taping. So told me how to do it. She said if it comes up low single call so a Tec could come out tomorrow friday. Will I called and no one can come till Saturday. I won't b home and I want to watch my shows not what they want me to watch. Then they say we will give you $10.00 credit on your bill. What a joke. I want a Tec I want to watch my shows that I pay for the channels. Very dissatisfied I am. I feel like you got my money who care I don't have what I pay for.

Customers beware of pretty fliers in the mail offering you free gift cards. Listen to your gut instinct - if something sounds too good to be true, it probably is! I called customer service to only get a quote and now I find my day ruined by worrying that I am overdrawing my checking account, because of a charge that DISH made. I called to get a quote and was told they would set up a "temporary reservation" for installation and they would give me a quote. Went through giving out my info, including social security number for a credit check. Had already a bad feeling - just felt like it was one sales tactic after another. They want you to so badly sign up for a 2 year contract and once you have - your account will be billed every month. I was told I could cancel the installation after talking with my husband. My husband came home for lunch and he agreed with me - we had better service and was cheaper to stick with current cable company. I immediately called 15-30 minutes after the original phone call to cancel the installation. They tried throwing more sales gimmicks at me by offering and extra $5 off monthly bill and $100 off first bill. They even offered to increase the free gift card to $150 from $100! Waived a processing fee of $49.95. They want you to feel like you are getting a fantastic deal. This is all taught in training their customer service. It's a scam. I WAS told their would be a $1.00 charge on my account that would be on hold and then be reversed. They NEVER explained I would be charged $157.50 installation fee and it would take 7 days to reverse the charge, if I cancel the order. So, 2 days after the cancellation, I see $157.50 has been charged to my checking account. This is a big hit to my checking and I had to move money out of a secondary savings to avoid checks bouncing! So upsetting. I called customer service and after talking to about 4 or more people they all tell me there was nothing they could do. I feel really bad for other customers out there, worse off than me, that can't move money around to avoid bouncing checks. $157.50 is a lot to be charged for nothing. The order was cancelled within 15-30 minutes of the original call. I received nothing. Nothing was installed and yet they charged my account $157.50! This is wrong and they refused to make it right. People at dish are thieves. I will not ever do business with them and will tell everyone I know the same.

I have called 4 times asking your people to send me a copy of my contract ivve been put off and told i would get it within 10 days but they were deducting money from my acct tomorro ive been calling for 8 days just want an emailed copy because your such a underhanded company ive been lied to and everything ive been told by one person been taken by the next my channels have changed constantly no one knows why of course, I want proof of what I owe before your greedy bunch touches my money

I joined Dish Network in August, 2014 in response to a mailing. In August of 2015, I had to suspend my service because I was moving to a rental in which I could not continue the service. This required a monthly fee in order to avoid early cancellation charges. In October 2015 Dish sent me notice to return 3 of my devices, which I did. I resumed regular service in January 2016 when I purchased a new home. Since they required me to return several set-top boxes, I needed new ones in order to resume my service. Dish took this opportunity to put me on a new 2 year contract without my knowledge. I specifically paid a monthly suspension of account monthly fee to avoid changing my original contract. In July 2016 we had weather damage to our satellite dish, which required a technician. When he came out he suggested I try the new wireless setup box. I called Dish to order one. When ordering on online chat with a Dish rep, the list of agreements included adding a new 2 year contract. At that point, I told them no, and the customer support rep told me they would wave that for me because I “am a good customer.” On February 3, 2017 I called Dish to cancel my service. They told me I was still under contract. I was outraged. I asked to be escalated and was told they do not take calls. She said they had no record of the rep waving my additional 2 year contract for the wireless box and seemed not to understand that they made me send back my equipment in fall of 2015 so I would need new equipment when I resumed service.

This is complete fraud in my opinion. I was a good customer to Dish. I paid all my bills on time and I followed their rules. I paid a maintenance fee in order to keep my account active because I knew I was only temporarily displaced. Today I got a bill for $240 for an early cancellation. This is outrageous behavior on the part of Dish.

My bill was increased from $89.21 to $109.21 one year into my two year agreement with DISH. I committed to 24 months and intend to comply as long as you agree to your end of the agreement. I was told by your customer service representative that my rates would NOT go up for two years if I agreed to a two-year commitment. I agreed to renew for two years based on that understanding. I have reviewed the agreement you sent me and it makes no mention of a $15 reduction for 1 year only.

I have been a customer of DISH for a long time. If you will not honor the commitment made by you customer service representative. Then the agreement we have is NULL and void. I await your replay preferably in writing.

Sincerely yours,
Levi Lebo

Very disappointed in Dish. No local news channels due to Dish claiming negotiating fees. Also went to watch a movie on "Chiller" and found the channel gone. When I chatted on line (2/2/2017) the service rep said Chiller went out of business. I not only checked with Direct T.V. but checked with my neighbor who has Direct T.V., she claims they have Chiller and our local news. Why Dish are you having your reps lie?
So basically you raised the rates $5.00 per month and took away local news and a movie channel. I have been with Dish for at least 7 years and I feel they do not care about their customers.

I am paying for a service that I have yet to receive (signed up on 12/13/16). I've made numerous calls and have had even more chat sessions. All have lead nowhere. The dish receiver had to be replaced after it blew the picture in my main TV. They don't want to make it right and are very unwilling to credit my account for the four out of six months that I didn't have service! These people need to be investigated by the Feds!

Hello. I have talked to so many people within the Dish Network Service and including supervisors. I had so much trouble with my billing being continually wrong. Every statement was wrong and If they corrected one issue there were new issues on the next billing.

I was promised after call after call after call and so much of my time wasted on hold and being transferred to then miraculously getting dropped on their end of the call just when we were getting to the finalizing. I finally got to talk to a person back in May of 2014 that apologized and agreed they would cancel my services and not charge an early term fee. I had been with Dish for many years. I found out just a few weeks ago that I have a collection with them. They charged me for the service long after I cancelled and returned the equipment for (in which I had to argue and complain because they said they did not show my equipment returned and I had proof) and they charged an early term fee after countless hours on the phone to get this resolved. Now they are refusing to take this off and asking me to pay for services I did not even have the service for (they say they cannot pull up the phone records to listen) but yet want me to pay for services when I did not have them AND the early term fee! This is horrible service!

So I finally talked to someone that agreed to send me the invoices for what they are claiming to charge me. It states "Please do not respond to this email. If there are any questions you will need to contact Joseph Pearson at [protected], ext. 79162 from mon fri 6-4 for further assistance." I called this number and was told there is no one there by the name and the extension doesn't exist. I am over it and over them messing with my credit.

I just want these unreasonable and unfair charges removed.

I am so very disgusted with dish and my local abc affiliate. I watch abc more than any other channel and I can't watch it because you and the local affiliate can't agree on fees! Yall say it's them... They say it yall, but i'm the one losing out! I pay every month but can't watch what I want! I don't have the option of disconnecting dish to watch local station, cause I rent and do not have an antenna, believe me i've tried. Thinking of canceling this and go with cable company.
#onedisgustedpaying customer

Cheryl talbert
122 ez breeze lane #9
Newport nc
[protected]

I was told when I signed up it was a free installation charge, they show up and it's $50 for every wall drop or upgrade and pay more for the wireless equipment. That was not disclose to me in my conversation with the guy I set the account up with. So I feel I was basically lied to just to get my service. It cost me $195 to just get started, so where is my free installation in $195. I would have kept my direct tv if I knew I had to pay that much just to get started.

Summer 2013 I used my credit card so my daughter could get hooked up with DISH, guy told me ONE TIME CHARGE on card. June or July 2013 my credit card get's billed $297.50 & $750.00-WTF! Im on the blower making no headway, so I cancell DISH-get equipment return box's from them & sent it back-FEDEX or UPS. Called my credit union Card Services & disputed the charges, on August 30, 2013 my dispute was resolved in my favor-great I got justice! On 2014 Dish throw's me under the bus for a debt I dont owe - then [protected] my credit rating take's a hit so I get my report from Experian and guess what?In December 2014 Dish turn's me into STELLAR RECOVERY INC. KALISPELL, MT 59901, for a $609.00 debt. So check this out they get their stuff back in box's they sent & labeled-they try to screw me via my credit card for $297.50 & $750.00 then they think Im gona toss out $609.00 to these ####'s for ZIP. Plus they are screwing up my one time great credit rating. Where's the justice? My dispute was done by Pat Zinzi-Security Specialist--Card Services-[protected] x562 Letter received October 21, 2013 Thanks Alan G. Winquist

In May of 2015, I saw an add from Dishnet, for an advertised price ($55 a mo.) for two years, which I liked and signed. At the time of signing, I didn't get a copy of the contract, I think I signed on a device from the technician. At the beginning of the second year, the price changed to double the price of what I was paying, so I contacted Dish support, for explanation, and was told that the offer was just for the first year. The representative, offered me a lower plan (less channels, and still more expensive than the original plan by @$25.00) At that point I was offered to put the service in pause, for 6 months, when I complained and I accepted. After the 6 months, I was put back on service and I installed the box. The service did not work, because it was disconnected from the main box outside on the street. They said that they would have to charge $95, for a technician to come to my home to do that. I objected, and in top of that, they wanted to charge me another $50.00, which I refused to pay. Finally we agreed to, for me to pay an extra $10.00 for future repair service. My bill has jumped from @70.00 to $122.00. I'm not paying for that, I'm on social security, so I'm dealing with a budget. I will request cancellation of the contract, for Dish illegal practices on advertising. Also, next step would be to contact my nevada representative for help with dealing with this issues and to give, them, bad review on complaint boards. Thank you, very much.

Starting on January 7 our reception was not good. We called customer service on January 9 and several days following. On the last call the technician (from the codes on the screen) said that our dish needed adjustment and scheduled a service call. The service call occurred on January 12. We were told that he would come between 3:30 and 5:00. He arrived at 12:30. We did have our son at home for the service call (he is 19). The serviceman replaced the receiver, but said that the recordings on the DVR would be lost and he would not allow us to download them onto a hard drive. Last summer we did have our receiver replaced and were able to download those recordings and then send the old receiver to your company. If we had known the receiver would be replaced, we would have downloaded our recordings. I called that evening to Dish to see if we could retrieve the receiver. The technician said that the receiver was unretrievable. I asked if they could contact the Hub Center to see if it had been processed yet and was told that that would work. They said call in the morning when the Hub Center opened. I called Dish at 7 in the morning and was told I needed to wait til 8 am. I called at 8 am and was told that the Hub Center would call me within 1 hour. 2 1/2 hours later I hadn't received a call. I called Dish again and was told that they were trying to locate the DVR and would call when they had found it. They did not ever call me. I called Dish again in the afternoon and asked if I could speak with the Hub Center. I was told no, but that the manager was on a call and he would call me when he was finished with that call. He did not. I called again and was told that they emailed the Hub Center and that again the Hub Center had promised to call me. They did not. On Monday, Jan. 16, I spoke with a manager or supervisor in customer service area. They told me that the receiver was already processed. How they were able to locate this information while the Hub Center could never find the receiver seems suspicious and makes me believe the information I was receiving has been misleading and dishonest. I did speak on Jan. 16 to the Office of the President twice. Each time I was told that the maximum reimbursement would be a courtesy of $20/month discount for 6 months. I don't feel that is even close to compensation for something that is completely the fault of Dish. Recordings for 9 years are lost and they claim that the recordings are not purchased by me only the service. Yes, that's true, but the service I paid for 9 years is of no use due to Dish's incompetence by the technician who did not give us the option of downloading the recordings and then let us send the DVR back to them (which one of your supervisors admitted was not only allowable, but is a very reasonable service); and the incompetence of the Hub Center who did not look for the receiver on Friday morning for the 2 1/2 hours they could have. For this reason I am asking for a full 9 years of reimbursement for the DVR service. 9 years x $7/month = $756. The argument that was given by both Office of the President doesn't hold any validity. They said that I'm only paying for the service so they are not responsible for the lost recordings, but it is Dish who lost them due to their incompetence. They also said that I don't own the recordings, but I paid for a service that is useless without the recordings. What did I pay for? Recordings that I can't keep or use? Then why have a DVR?

On December 31st, 2016, we called dish customer service about our phone service problem. This is the problem. We can receive long distance calls, but we can not make any out going long distance calls. We have called several times about this problem and have been assured that the problem would be corrected by the next day, that our phone connection would be disconnected and then reconnected and by the next day this would solve the problem. Well let me tell you if this is being done it is not working! Today I tried to chat with one of your reps. and they said they don't handle this type problem! We need to call in for this service! So now it's two weeks later and we still can't make a call to long distance numbers! I would like to request that you send out a service technician with instructions not to leave our home until the problem is resolved, and that this be done at your expense. An adjustment in our monthly billing would be nice also.
Thanks, Gary Adams, husband of Agnes Adams.

I paid my bill and they shut my services off superviser giving people wrong info
They want more money but its not my fault it there I talked to the president and she was rude so im getting a lawyer your customer's dont come first with dish I keep going thru this with dish so some one gotta stand up cause I work to hard for you guys to keep add stuff on people bills

We got dish tv about 3 months ago. We had Directv for two years a d the bill was going up and we met a dish tv booth at a Maine fair and they told us how much better they were and how much cheaper they were then directv. You get what you pay for. We have had nothing but trouble with dish tv. They are a little cheaper but they charge you for every thing else. They put the dish to low on my roof and the snow is higher then the dish so it's blocking the signal. Called them and they won't come and clean the snow away and we were told we have to wait for the snow to melt. Now we have to pay to get the dish relocated. If you have directv, stay with them.

I have had nothing but issues with equipment since signing up for Dish Network about six weeks. The Hopper in my living room had to be replaced inside of one week. The technician came out and replaced the HDMI cable (our fault) and it eventually worked correctly (not right away). After two weeks of dealing with that, it finally seems to be working, or has worked for 3 or 4 weeks without incident. The remote to the Joey in my bedroom would not stay paired from the get-go. Second time the technician came out and replaced the HDMI cable, he went in and checked the remote. Gave us a new one and it paired. Next morning, it was no longer paired. After two or three calls and one online chat, it still won't work. Called again a few days ago and the tech I had on the phone said he would send out a new Joey (listen to our recording, don't assume I was confused). Instead he sent a Hopper. How about that? Even I know a Hopper won't work in the bedroom when there is a Hopper in the living room. I have been able to watch TV in the bedroom on the existing Joey by climbing a short ladder (the TV is mounted on the wall), hitting "system info, " then re-pairing the remote every single time I turn off the satellite or TV. Sometimes it loses it's pairing if it's been on for too long. I'm getting in pretty good shape climbing that short ladder, but it's a pain in the behind. As if all of this isn't bad enough, it blows my mind that they shipped me the wrong piece of equipment. How inept is that? VERY.

In May I bought a new TV. The Dish Network technician first installed hardware for only one TV, so I had to call him back to hook up second. It had something to do with a "Joey" and a "Hopper". I thought I was simply signing a receipt for the installation but then my monthly bill shot up to $104 a month. I called a couple times to complain and try to renegotiate the bill, telling them I signed a receipt thinking it was only because of the installation. I should add I'm 77 years old and know I was taken advantage of . After calling several times in an attempt to explain my situation I was read a letter that said in effect I was a problem customer and would now be allowed only one call to Customer Service a week (or was it a month), and if I called more than this Dish could unilaterally terminate my contract. This insulting letter was read to a customer of some 16 years who had never been late on a payment. I then had to pay $340 to terminate the contract which I had signed thinking it was only for hooking up my 2 units. I was actually glad to pay the $340 just to rid myself of Dish. Now I am a happy customer of Time Warner who didn't make me sign some bogus contract. Treating your long time customers in this callous manner will lose you a lot of good will and tarnish your reputation. I can't count the number of potential Dish customers I have warned away from your company since May 2016.

Hello my name is Melissa York, I have been a customer of yours for over 1 year and 5 months. Well here recently dish has been putting on channels and taking them off, what's up with that? Furthermore, Fox has been taken off for good? If fox isn't put back in the channel lineup, we will disconnect with yall, and go with direct tv, because they offer it. I'm very dissatisfied with our service. Why on some tvs, you can get some channels and other tvs you cant? I thought it was all the same programming, please explain. Dish network will lose a lot of customers that have the same problem when it come to channels. Please tell us when you decide to put fox back on. Email [protected]@gmail.com or phone [protected]. Call and let us know something.