DISH Network
Reviews and Complaints

Do not subscribe to Dish Network!
What an unholy nightmare. After 16 years with this company, I finally gave them the boot. Why? Nobody is on the same page at this organization. If you call 5 times, and talk to 5 different people, you get 5 different answers to the same question/issue.
This organization contracts with "service" people in the area you live, and they are not worth a hoot. They lie, and have no interest in customer service or satisfaction.
I would never, ever recommend this company to anyone.
And after being a customer of 16 years, you know, I know, what I'm talking about.

I originally signed a 2 year agreement on March 30th 2016 and have no issue paying an early termination fee from that date. For six months until September 28th 2016 I had loss of signal many times each day. I dealt with a tech. manager named Nathan Combs throughout this time period. He sent techs. out on at least 4 occasions and then on September 28th the tech said "We have done everything we could except change from a Wally receiver to a vip211z receiver." At this point I felt I could not continue with the poor service the Wally (two were exchanged) was putting out. The tech. said the Wally was a new receiver that was giving techs problems.
At this present time I am moving out of state and when I called to compare the cost of cancelling vs keeping Dish vs switching to another service provider, I was told that my original contract was superseded by accepting a different receiver 6 months later.
I have both agreements saved in an email attachment. The original clearly shows an early termination clause, the second one does not. If you can understand what I am going through as a fixed income retiree, I would ask that you honor the original agreement please. Thank You, Dennis Ray

DISH
Attachments3/30/16

to me
Account Number: [protected]

Dear DENNIS,

Attached is your signed DISH agreement. Please save this document for your records.

Thank you for being a valued DISH customer.

Attachments area
[protected]_[protected]_A1.pdf

[protected]_[protected]_A1.pdf

Called customer service on 5/16/17 to cancel my service. Had 2 months left on contract. Sales person told me $40 to buy out contract and they would be sending boxto ship the cable box back. This person also told me that nothing would show up on my next bill, but to look for it on the following bill. I thought that this person was true to their word so, I went about my business and forgot about it. I didn't notice that the box didn't show up because I am so busy running our own small business and raising my grandchildren. When the second bill did not come, and payment was due (and I don't like to be late), I called and requested a statement. I also asked for my balance and in good faith paid the amount that was given to me. I received the statement and to my surprise, the sales person had re-instated my service and I was being charged for 2 months of service ($70.69). I called to straighten it out and got no satisfaction, as a matter of fact, they told me I owed another $2.20! I asked to speak to a supervisor. The supervisor was far from professional. In a defensive tone, he said that he stood by the first person who re-instated the service and there would be no refund. He aksed why I had not called and asked why no box came to me in the mail? I explained again that I had left that detail in the hands of the sales person, got busy and never gave it another thought until my bill didn't come and that is why I was inquiring now. I asked him if he was calling me a liar. He said, "No, I just stand by the sales person who re-instated your service. I am reading notes in the computer." I told him the notes were wrong and that the sales person made a mistake or something. He repeated his statement to me several more times and would not budge. To me, that statement is calling me a liar. I told him that I would contact their corporate office about this. He started chuckling. He said, "Go ahead." I aked for his name. He laughed. He said, "My name is Shadid and my ID is QAK." I asked for his last name. He said, "That is all you need, and good luck. Have a good day." And, he laughed again and hung up.

On 7/8/17, I called in to Dish spoke with ID: 4UZ to cancel a PPV event due to the main attraction not taking place due to illness, rep noted that I needed to call when billing showed to get a credit since it was ordered by receiver, I called 7/14/17 to receive credit and rep Adrian said that he could give. I want to know why I can't receive a refund if I called in the day time to cancel the PPV. This make no sense, I can see if I called the day after the PPV but calling ahead of time should constitute for me to get a credit and to stop the PPV event.

I had to disconnect/cancel my service November, 2016 and the customer service rep said I'd have to remove parts of the dish to return. They told me what two parts to remove and return. Five month later they are billing me for $333 because they are two more parts that need returned and I am not able to do that and don't have a male friend to help me this time. Seriously, they want us to remove parts of the Dish and return it to them or they will charge me $333! What a scam! They should have technicians do this as most normal/lay people are unable to do that. Additionally, in May, 2017 I was told by a customer service rep that I would pay $120 but when I called about the $333 bill the customer service rep said there are no notes in my file to reflect that being said. This is completely wrong!

In june 2016 I searched the internet for the best package deal by any tv provider. I selected an ad from dish promising 2 yr price guarantee with free hopper 3 dvr, free installation, no activation charge, america's top 200 channels for $69.99. When the installer arrived a week later he was installing the basic hopper dvr. I showed him the ad on the internet site. He called the sales [censored]/dispatcher who argued with him and eventually with me that the hopper 3 was an upgrade. His words "if you want the hopper 3 you have to purchase it". The price was $299. Asked both the guy on the phone and the installer if this was really a purchase. If I purchased I could do whatever I want with the hopper 3 and pay no monthly rental fee since it was my own equipment. They both assured me repeatedly that I was buying the equipment. The final bill including a new cable and the joey receiver for the second tv was $402 paid on june 23, 2016.in july I received a monthly bill for $111. I called the toll free dish 800 telephone and asked why my bill was so high (I expected about $80/month based on $69.99 + taxes per month). The dish agent explained that I was paying a hopper 3 dvr rental fee and another fee for the joey receiver. I argued for over 20 minutes how I had been assured, and obviously lied to on june 23rd. How in their right mind pays $299 for a dvr only to have to pay a monthly equipment rental fee as well? Each month the monthly charge was different. I got sick of calling dish but I had no choice since their billing was all over the map! Finally in november in an effort to reduce my monthly payments I downgraded my channel lineup to america's top 120. So now I was losing channels and viewership. To make matter worse in january 2017 dish dropped a major sports channel (The big ten network) which I watched routinely.in march they dropped discovery id. Again less opportunity to watch what I want to watch. Finally we told dish we were moving to north carolina at the end of july. I called in mid-june to set up an installation appointment for after our move there. The dunces eliminated all the 400 channel lineup with fox sports which essentially eliminated any miami local teams. Why? Because now they listed our address as north carolina even though we were still in miami in june. Repeated attempts through online chat and actual phone calls to the toll free number got me no where. The idiots did not want to listen to what I had to say. Because I could not watch local miami sports teams (Tv monitor said either error 744, or blacked out event or unavailable in your area), I figured out that dish thought we were already in north carolina. Obviously you cannot view a miami sports team if you live 800 miles away. So I lost two more weeks of programming until I finally reached a supervisor who understood what I was saying and who could also fix the problem.
I will never use nor recommend dish to anyone for the rest of my life.

We recently got dish network for our home. Since we got the service it has been bad service. Our channels constantly black out and the slightest hint of bad weather and our service is disrupted. We have called several times without a resolution from the company. We finally got someone to come out and it didn't fix the problem. The guy said that the receiver is not bad yet we continue to have the same problem with channels blacking out. Now we got our bill and we are being charged for the service call which was a waste. How do you have to pay for faulty equipment? If nothing is done to remedy this soon I am going to drop the service and I would not dare to refer anyone else for dish if this is how the service is.

We have Dish Network. We are NOT sports people as anyone who knows us can attest to. In fact, we go out of our way to not have sports on at all on the tv. Got our current bill and there is a $60 charge for a UFC game. I am not sure what the heck that is but I KNOW we did not order it! I spent 20 min. on the phone with C/S only to be told there is nothing we can do about it. Don, thought he could do something so he called.
Dish says they can not tell how long we watched the program. Don said, "That's because we did not watch it!" Basically, we were told to bad, so sad. Since we are on auto withdraw to get a price break they will take the money and we can suck a lemon. ARG!

At the beginning of May I had to have a major surgery so I had many movies DVR'ed to pass my down time. The night of my surgery my Hopper died and I lost all my recordings. We called Dish and they sent a replacement receiver. We installed the 2 receiver and had nothing but issues. TV's locked up no picture but had sound or no sound and had picture. We were calling dish almost on a daily basis. All they would do was have us keep unplugging the receiver and the joeys and the tv's. This went on daily. One night I had to call Dish again for a loss of sound and the Tech had me unplug every thing and also my plasma tv. This went on many times that night. Then at one point when I had to do the Tv again it blew it up. I popped and the glass screen sound like lightning had it hit 2x. I quickly covered my eyes because I thought the glass was going blow across the room. This woke up my sleeping daughter in another part of the house because she thought I fell though a glass table. The Tech on the phone asked what had just happened and I explained that my what he had me do blew up my $3500 Home Theater Samsung TV. He immediately apologized and filled out a claim ticket.He heard the loud crack and popping sound and it was on the phone recording.
The next day I get a call from Viola in the Claims Department, she gave me a claim number and said the claim rep would be coming to the house to look at the issue. Several day later the claim rep showed up and did some testing and said that the receiver was bad and had voltage issues. He was going to file his report and fax it to Dish that afternoon. Now a week went by and no word from Dish. I called the claim rep Viola several times and never got a return phone call. After about another week of waiting I went online and found another phone number to call, and guess who answered it, you are correct it was Viola. I asked why she never returned my calls and she said she doesn't listen to her voicemails because she is busy with other stuff, I asked they why give out the number and she said she had to. I then asked the status of my claim, Viola replied that she didn't get the report from the Rep yet. I told her she had the report faxed to her at 1:30pm on a Friday afternoon a week and a half prior. I knew this because the Rep informed me. Viola then admitted that she had it and would call me back in 30 minutes.
5 minutes later Viola called me back and said the claim was denied and the techs found nothing wrong with the receiver. I then replied why was the receiver dead and a replacement sent out and I wanted all my recording back. She then replied that the hard drive failed and recording were lost. I asked then how could the receiver be declared good, and her reply was because it was. I then stated this is dishonest since she denied having the report then she had it and it took her less then 5 minutes to make a ruling on the claim.We went around for some time on this and she said that she would call me back with more information.
Weeks later I just got a call from Viola and the receiver was inspected again. This time said they found blown capacitors on the control board and a blown hard drive. She said that the claim is denied due to the receiver was not the issue for destroying my TV. I asked her if she listened to the phone recording of the night when the Tech had me do the trouble shooting and she would not comment. So here I now set with my 3 year old $3500 Samsung and it is junk thanks to Dish. And also a receiver that keeps locking up the other TV's. On another phone call about the locking up issue I asked if I could be upgraded to a Hopper 3 which runs up to 16 tv's. I currently have 4 and dish is charging me for 2 receivers and 3 joeys, the person I spoke with said we do not qualify even though we have been with Dish for about 15 years. Thru the years Dish has continually been raising our rates and we call to try to find a cheaper package but they would charge us more since we a existing and not New customers so we were basically told be happy with what you have.
Any way we had another TV lock up and we called for service again.This time we got a Tech who knew his stuff and couldn't believe everything we had been though after he read our previous phone call transcripts. This is what he found. 1. Dish had been charging us and extra 10.00 a month for HD service when it was free. We were over billed $500.00. 2. We have 4k tv's and this was a known issue with the type of receiver we had had asked why we never upgraded to the new receiver. I explained to him that I tried but they would not let me. He resolved that and not only were we upgraded but now we could go back to 1 receiver and our bill would go down. He set us up with a install time and all the hardware was upgraded and no issues since. The Tech did tell me that I had to call another number about the over charge gave me that number.
As for the $500.00 over charge I called and got this very rude lady that said it was our fault for not catching the over billing. I explained that we called several times to get our bill lowered and no Rep would tell us that this service was for free. She then proceeded to call me a liar due to the fact that they heavily advertised this and it was our fault for not catching it. She would not refund the money. She said she would take 40.00 off our billing for a part of the year and that was it. Since this was our fault. I told her I wanted my $500.00 refunded so I can quit Dish and go elsewhere but now I have to stay with Dish or loose all my money. First it is Viola and denying the damage claim even though they found the issue and 2nd the over billing?Is there some kind of Legal Action that can be done about this?

Sales representative: ben guerra deming nm.
Dish 110 w picacho ave. las cruces nm 88005
Mvs. getdish.com
• swore dish service would be better: it's not
• said we would have same package as with direct tv. we don't! will have to pay an additional $4 monthly to get same channels
• said we could change back if we didn't like it. we can't! not without paying $400 to cancel service
• call if you have problems: we did! does not answer phone or messages

Strongly suggest you do not use this service as their service contractors are liars and the service is poor. I spent almost an hour on the phone with a tech. and a account rep. that had strong accents. hard work to understand and hard to make myself understood.

Date 6/27/2017

I had services with Dish Network installed today. Prior to setting up my appointment, the customer service representative asked me about the internet services that I currently have. I told her that I have HughesNet. She then told me that upon having the services installed, I would need to call HughesNet to have my cable and internet services bundled. I did this and was told by the HughesNet company that I would need to call Dish Network back because the information should have been processed when I was setting up my account with them. I then call ed Dish Network and was told by one internet representative that bundling was not possible since there is no affiliation with HughesNet, I was then transferred to another customer service representative stating that I could not have services bundled because I already had an established account with HughesNet. I'm extremely upset because I've been told several different stories. I was so excited about establishing account with you all but this all may end very soon because as though there is no transparency. It would be nice if I could receive some answers to whether I can really bundle my cable and internet services.

I had an appointment scheduled for internet installation on 6/16/17 from 8 to 12p.m. tje technician never called or showed up. I called dish 3 times and I was assurred that the tech would be here by 5p.m. no one ever showed. I never received a call to report a delay or reschedule. I took a day off of work for the installation. The motem came via ups on the appointment date at 3 p.m. I am being charged for services that I have not received. I told the tech thatI had my own motem but I'm still being charged for it plus a protection fee for the equipment.

You promised us unlimited binging at no cost with our package we signed up with you before we moved from one town to another and cancelled our Direct TV account. Since then we have been billed each month by Net Flix for using their app. It is blatant false advertising on your part! We will decide Monday to terminate our contract with you.
We thought you were better then Direct TV and their antics, you have proved you are the same
I think it is utterly terrible you can get away with sending emails offering this false stuff, and then, making people pay. I am on a fixed income being disabled! I try to allow TV to offer me what I cannot gain from outside. I thought you were a honest Company! My Sister talked us into taking you on, so very sorry I did. I will probably disconnect by Monday and just go local...thank you forgot much, but the same crap I dealt with, with Direct TV. Only difference, they did not shy away from accepting responsibility for who and what they are..
Sincerely,

Joy Pawlowic

After being a valued customer for over seventeen years in four different Minnesota locations I telephoned dish this morning and asked them to discontinue service because my husband and I are elderly and we needed to cut expenses so we bundled with Charter for TV, land line phone and Internet and will be saving us $70 a month. When I called Dish I was treated very poorly and was then told I was breaking a contract and would have to spend $190, ten dollars for every month left on the contract. Fortunately Charter will reimburse us for the extra charge but really don't like being treated badly just because after 17 years of being an excellent customer I was treated as if I was doing something wrong. I will not recommend dish to anyone in future in fact will tell anyone interested about my experience.

Is there anyway Dish Network can see this?

Thank you.

My grandmother Vera Bell was a customer with you for a short period of time. She had Dish put in April 21st of this year in hopes to save money per month. During her time of use she had a lot of trouble using it and understanding it, she is 83 years old. So she was frustrated and wanted to go back to Direct TV and on June 4th she had Direct TV put in again. Before the gentleman that worked for them left she asked him to stay while she had called Dish to cancel the service. I do not have a name of the lady she talked to however she said she was the secretary to the president of your company. I do however assume you have a recording of this call to go listen to it, she was extremely rude to her. I understand you have contracts and such but that is no reason to treat her the way she did! Some of what was said was she had better save your money when my grandmother stated what she made a month...she had said that she will pay for the 2 years in one lump some and not in payments. My grama honestly didn't know about the 2 year deal which is besides the point compared to the lady. However the Direct TV guy had listened to the whole conversation on another phone. My grandmother bawled and bawled about it and her son David Corban wants a call back on this situation immediately, his number is [protected]. I expect something to be done about this. Thank you.

I Have internet service with dish and due to the address where I live it doesn't work properly I've call to cancel and was told it.would be 400+ dollars so I'm paying for a service that I dont use I was referred to an attorney for this matter but I wanted to give dish time to compromise but in calling I'd always get rude telemarketers that kept transferring my calls and not resolving the issue

I called to set up a day to get my Dish installed... Which I already paid to have... They have a 5hour time period of when they may show up! Really... A whole day of work missed for me( I drive an 1 1/2 to get to work) because you can't give me a more direct time...
So I ask to speak with the manager/supervisor (I'm a single mom of 2... MISSING WORK IS NOT an Option!) You have a job yes, well so do the ones in which pay you to have one) I can't miss 5 hours of work, it's impossible.
I WAS REFUSED To SPEAK With the Supervisor... But it was so aggravating trying to understand what he was saying because of the broken English... I hung up on him after being refused three times... I mean it was already paid for what did he care!?!?!

Signal loss on most stations and they want come out I keep telling them the same thing over and over about all the codes and i have reset a million times they really suck I bet if I dont pay my bill they gonna be looking crazy why pay a bill and they want fix the problem ... They keep asking the same question over and over I am sick of repeating the something that I just said in all complaints and they have a record of ever time I called or chatted with them if they dont come out with a tech I will be forced to leave their serves with not paying red cent

Dish rep and I had a lengthy discussion about upgrading to the Hopper. We discussed how many TVs that are in the house (she actually told me how many she had on her account) and she quoted me a price and actually said that the free upgrade covers as many tv's as we had. So she quoted me how much it would be monthly for the 3 tvs and we agreed on that. I blocked off the day that they were to come upgrade and when the tech got here, he said that there were only 2 tvs on the order. So he called in and the rep said that it was misquoted and it would be more money for 3 tv's and then said, 'would that be ok'? NO! It's not ok! What a great way to upsell! I canceled the whole thing because scamming people for more money, is not ok with me.

I am a victim of identity theft so I randomly check into my credit reports. I recently discovered on January 12, 2016 a hard inquiry was made to my credit report. I did not authorize this inquiry as I have not applied for any type of television service in over ten years. I would like to have this inquiry removed from my credit report as it was made without my consent or knowledge. Someone is obviously trying to establish service in my name. If service has been obtained it needs to be discontinued asap.