DISH Network
Reviews and Complaints

The internet installation tech stepped on a connector to one of the two outside home AC units. The dish customer service team agreed to pay the initial repair - but as I reported during initial claim - the damage the Dish technician caused to the connector could not be estimated at the time until the AC's compressor required further repairs. Now, the affected AC compressor requires further repairs. I spoke with a member of the Dish customer service team and he stated that Dish will not consider a new or reopen this claim.

August 24, 2017
DISH Network
Corporate Field Resolutions
Reference account [protected]
Claim for damages
Chrys Hawley
4119 Shady Springs Drive
Seabrook, TX 77586
I expect a call today from someone to further investigate this claim as it has been unjustly denied and I want action taken to reopen and investigate.
This is a follow up after I received two calls from someone processing the damage claim who says now that the claim is denied because he spoke with the technician. First of all, everything that the technician has supposedly told him is untrue. The technician first of all told him that I was not at home at all during the installation and I was home. Secondly, he says that he was told to install cables on the baseboard and he wasn’t. He has also reported that after he screwed holes in the baseboard and the floor that he showed it to my husband and he said everything was fine and he left. I am not married, but that was my fiancé he spoke with who owns the home with me. His name is Arnold McDaniel, Jr and he specifically told the technician to attach the cable to the bottom of the baseboard and the technician proceeded to screw holes in the hardwood floor. Mr. McDaniel was very upset about what happened and the technician apologized and said that he misunderstood and then he gave us the claim process information. How can he now say that we were happy and never said anything? I am sure that the payment of the claim would result in negative consequences for him so why would he tell the truth. Mr. McDaniel served our country in the United States Navy and is not a man who would tell untruths, nor would he lie about what happened. How can anyone dispel the truth that we have over 30 holes in the floor? That is why we received an estimate for repair and that is why I am continuing to submit more and more requests for someone to actually perform customer service there instead of covering for an obvious error made by the technician. I do not have his name, but I am sure if you check, we can not be his only customer to be dissatisfied.
I expect a call today from someone to further investigate this claim as it has been unjustly denied and I want action taken to reopen and investigate.
This is a letter to confirm that I have received a phone call from your employee by the name of Tiffany at [protected], extension 47366 who has left a voice message on my phone to say that she has forwarded my estimate along with my claim 270301 somewhere for processing? I returned the call within 2 minutes of her leaving me a message only to receive a voice mailbox on her end. Where is the customer service here? I want to know where my estimate has been sent and how long this process will take. I have been on the receiving end of this type communication before and I am not willing to sit idly by and wait another 8 months for someone there to not do their job. I want answers and I would appreciate either a phone call or a letter to tell me exactly what is being done with regard to my claim. If you need any additional information I am including in this submission my original letter and a copy of the estimate associated with my claim, which by the way has been sent at least 4 previous times to one of your representatives.
I am writing this as a very concerned customer who continues to get the run around from every department in your organization; including the Corporate Field Resolutions department. Please accept this as a formal complaint against Alex Jones, who has represented himself as a Business Operations Specialist II. I have been trying to get a damage claim processed for almost a year and he advised on December 23, 2016 of email to send the estimate and also assured this would be expedited. I have called several times to find out the status of the claim only to be told time and time again that the estimate has never been received. I am told to send this estimate to an email address and in the mail and as soon as received, my claim will be processed. I am also told on every occasion, that it will take 3-4 days to process and that I will hear back from someone in that amount of time. Needless to say, I do not hear back from anyone and I start the process all over again. Today when I called, I was told that the documentation is not to be sent email, it is to be sent via fax. It seems every time I talk to someone it is a different story.
To provide more on the subject of the damages in the first place; here is the sequence of events. I sold my house in September 2016 and bought another house and moved in October 2016. I contacted DISH to transfer the service and a technician came out and said that I would have to have all new wiring done to install DISH at the new address. One of the several technicians that came out insisted on drilling holes in my hard wood floors. Yes, HOLES and there are over 30 of them. He was specifically instructed not to run the cables the way he ran them and then he drilled holes in the floor which was absolutely not necessary. Fast forward to the CLAIM; after many phone calls I was told to submit a claim which I did in Dec 2016. Because I never heard anything back on the claim, and again after many phone calls, I was told that I had to also submit an estimate of repair in order for the claim to be processed. Herein starts the run-around. I have submitted at last 4 times and still no one at DISH has ever received it. I would like to point out that this Claim is 8 months old!
Please accept this and the attached and enclosed as a complaint and a submission of the requested estimate. This time I am going to send in the US MAIL and by fax.US Mail to P.O Box 9040; Littleton, CO 80120and by fax to [protected]. I would appreciate if someone would process the CLAIM and pay for my damages asap!

Chrys Hawley

The Hopper goes OFF 4 to 5 times a DAY for about 10 minutes interrupting programs on sat. or ones that are recorded. Before you tell us the same old [censor] of turning it off for awhile then restarting it or to check the connections, unlike your company, we are not completely stupid. I suggest you come replace this piece of [censor] asap or I will remove it myself and donate it to the local dumpster. This has went on long enough. Fix the s.o.b. or come get it. Your signal goes off, the hopper only works part time, the sound quality is terrible on some channels and good on others, and I agree that you offer many channels, most are junk and only offer show has beens or shows that are completely meaningless to 80% of normal people. The charge for this crap should only be about $8.00 a month cause that's all it's worth. The bigger companies get, the worse the service and the more you charge so you fat assed republican cult members can become more greedy and worthless than you already are. For the record, this is not Christy Knight. This is Dale Knight...angry, pissed, and taken all I can from worthless [censor] like yourself.

On 8/7/17, A dish installer came out to install new service. He didnt seem very happy that we were what he called a "new install". I showed him the outside of the house where wires from a previous install had been ran before which ran through the drop ceiling of our basement diagonally over to the other corner of the house. I informed him if there's anything I can be of help with or if he had any questions to let me know I would be in my sewing room. Once he was done, he showed me briefly how the remote worked for both tvs. He asked me where the boxes could go for the trash and I told him I would carry them outside. As I walked to the back of the house to our non attached garage where the trash cans were, I turned around in total shock. I said this is interesting, he gave me a smerk, climbed in his Van and drove away. he had mounted the cables on the side of the house from 1 corner 3' up from the bottom of the siding around the side door continuing down to the corner of the house around the corner siding and straight across the back of the house up the gutter to the dish. I was furious. I fought with customer service so they had a field service manager come out the next day so my husband was home for this visit. He did it the way i showed the installer where the other cables were in the first place. Now we have 54 screws holes in our siding! The field service manager said to my husband "this isn't how I would have done it". I filed a claim and they denied it because they say "There was no verifiable damage to the siding and this was a standard installation".

Installation was great tech new all the answers to my questions. Best dang tech I've seen in a long time. But aren't they suppose to have GPS on these vans my wife over heard a conversation that his GPS was broke so he could swing by after his last job. Just figured he shouldn't run around on company time or gas. You should fix his GPS system I hate when people take advantage of transport ways. His van number 2686 he was a great respectful man just seem hes running around outside of jobs

I called Dish Network about adding internet service..I was redirected to Highes Net. The representative informed me of the $49.99 plan and that priced included the $14.99 equipment lease..which I confirmed on their recording...the installer confirmed that price as well. Now I am being told that I misunderstood and that my rate is $49.99 plu the $14.99 plus all the applical fees. i was just lied to on the phone when getting the service added which was recorded and not told...oh well. How do you tell consumers one thing then charge another., their are laws against false advertisement.

on 8/12 we ordered Dish flex plan and local channels for our RV. On 8/13 we realized we did not have the local channels. Spent over an hour with online tech support and was finally told to go to a retailer. Retailer wanted to charge a hefty sum of money to come out as the closest one is 1.75 hours distant from our location. Spent another hour with another tech support person, still no local channels and was told we would have to go to retailer. Spoke with Supervisor and was told same thing, that tech would not come out to our RV. So Dish advertises a package, we contract for that purchase and then you will not follow through on the installation. Entire reason we purchased a satellite dish was to be able to watch local channel programming. You should not advertise a service if you cannot follow through with providing that service. We are very frustrated having spent $400 and not able to get what we purchased.

In October of 2016, I purchased a new home and had Dish installed as the previous homeowner was using another provider. The installation technician drilled over 30 holes in a solid hard wood floor so that he could run cable all along the perimeter of the room, which by the way was not necessary. The technician was specifically told not to drill holes in the flooring or the baseboards. I called to complain that my hardwood floors were damaged and I was told that a claim representative would be out to assess the damage. After several months of no show appointments and many calls to customer service, I was told that I needed a quote on the repair and that a claim would be filed on my behalf. I proceeded by asking a qualified/certified and licensed repair man for a quote to repair the damage. I provided that quote to Dish, who said that I would receive a refund check for the claim. I never received any refund check and I continuously call and I am placed on perpetual hold and I have never received a call from anyone at Dish to resolve this issue. I want to file a formal complaint against this company and I want the claim paid to me.

I have been with DISH Internet services aka HughesNet, for a while now. I have done nothing but complain about my service constantly. I have no service period! None. I have done the speed test and most of the time I cannot get on the testmyspeed.net to get the test completed. But still pay for this service every month. I have complained now to HughesNet personally. I am paying for a service that doesn't exist. I now found out their is a class action law suit for the same complaint I am complaining about. I was now offered another quote service that is better for my rural area. But I have to pay another charge up front plus new charge for equipment. I am beyond complaining now. How do I get anyone to help me? Customer services brushes me off everytime. HELP

8/4/2017

I called customer service to schedule a payment, the service rep lady just kept trying to sell me a service for $99, stating she was trying to save me money. She just kept on and on refusing to accept my No thank you and may please talk to someone about payment, she basicly ignored kept requesting a credit card then she would help me! I finally hung up because I couldn't get her to stop and help me. So I tried to call back and each time the system hung up on me! I finally did the online live chat and got answers and help. This is beyond ridiculous of any company to do! NO means NO! I couldn't even pay my bill, just kept saying give me credit card number and accept my offer and then we can address what you called for... terrible business handling by customer service for dish!

Dish network does accommodate their long stranded loyal customers... Today is 8/2/17 I called to see if I could possibly get an extension until Friday and the customer rep couldn't help so I asked to speak to a supervisor named David who told the rep he is not coming to the phone to converse with me even though I am a loyal customer who dish won't let me change my account its been seven yrs..dish sucks and I will b writing corporate

I have had dish network for 4 years and have always recorded movies when i get the free previews and was able to watch them months later. I jist had a free starz preview and recorded movies and now i cant watch them. It says i have to have the subscription. I call and dish said starting in febuary that now you can no longer watch recordings from movie channels once the free preview is over. I was never informed of this and think that is ridiculous i pay my bill and should be able to watch anything i record at anytime other than movies you rent. That i undersrand. You need to fix this or i will be leaving dish and i will no lo gee be reffeeing dish to anyone.

I have always called to pay my bill via phone. This last call to do just that, the recording informed me I would need to enter a 4 digit security code or the last 4 digits of my social security number. I don't have a security code set up to my knowledge so I attempted to enter the last 4 of my social security number. They would not accept it saying it was invalid. I attempted to speak with a customer service representative (Jenny) who informed me that without the 4 digit code, she could not help me. She attempted to assist by having me go to my receiver, however, once both the TV and receiver were turned on, the TV screen was blue with a "No Signal" box in the center. She said she could then help me troubleshoot the problem. At this point it is after 10:30pm and I told her that all I wanted to do was quickly pay my bill and that I had already been on the phone too long and I needed to get to bed. I either wanted to pay my bill or just cancel my service, because at that point, it was getting ridiculous as far as the lack of customer service. She said she could not help with either. I demanded a supervisor. Shirley came on the line. We went through the same runaround until I demanded someone above her. I was told I would be connected with the office of the president. Frank came on the line. He repeated everything I had been previously told by Jenny and Shirley. I was also repeatedly told by all 3 agents that I could very simply go online and pay my bill or set up my security code. Frank also refused to assist over the phone with helping me get access to my account to pay my bill or cancel my service. At this point I had been on the phone for over 30 minutes when all I wanted to do was pay my bill! I was growing increasingly frustrated and upset with this runaround I was receiving from Dish. I ended the call. Since ending the call, I have made numerous atempts to get into my account online or rather set up my online account with Dish. One again, though, without that 4 digit security code, I could do nothing! When attempted with the last 4 of my SSN, I was informed it was invalid! How can I set up this code or get into my account if there is no way to do it?!?! All I wanted to do was pay my bill, but due to the constant runaround and extremely poor customer service, I just want to cancel my service with Dish. I will now have to spend more time on the phone tomorrow trying to find a solution. I really feel this is a ploy and scam by Dish to trap you into being unable to cancel services with them or to incur extra charges by not being able to pay your bill on time! Paying your bill should not be this difficult!

We are having issues with Dish connectivity interruptions and our equipment needs replaced. I called Dish on Sat, July 22. I was promised a technician visit appt on Sun, July 23 between 12-5. We need a weekend appt so that my husband can talk to the technician. Note that my husband is a licensed contractor and could have worked that day, but we cancelled all our plans for the day. We were also promised a call on Sun July 23 in the morning with a 75 min window for the visit.
We waited on Sun and no one called us. I called Dish at 2pm. Representative #1 told me that the technician would be here before 5pm but couldn't give us a 75 min window. I asked to speak with a supervisor to report my complaint. I was transferred to representative #2. She told me that in fact the technician would not be here at all because he had a personal emergency and had to cancel all his appts. I stated to he that the lack of communication was unacceptable. She kept offering a Tues appt but would not listen to me that we were expecting a visit that day, and need a weekend apt. I asked to speak to a manager. I was transferred to Representative #3. He offered my $30 off my bill. I was adamant that we needed this issue resolved and appropriate compenation if we could not get a service visit that day. I was also adamant that if it wasn'tresolved that I would cane my service and report my problems with Dish to appropriate agencies. He took my name and phone number and PROMISED to call me back.
Guess what? NO ONE HAS CALLED ME.
I called the corporate office and of course couldn't get a live person. I left a message and still haven't heard from anyone.
So, what is my next step to be heard? That's all that customers want is someone to listen and quickly resolve things. Communication is vital and Dish continues to drop the ball.

Called to inquire about their services and was met with a barrage of intrusive interrogations. I tried several times to politely explain that I was interested in general information and not yet prepared to submit personal data or agree to contracts. Their reaction was indignant and patronizing, replete with lectures and indefatigable efforts to acquire my personal data despite my clear and repeated requests for basic information. The "floor supervisor" encouraged me to go elsewhere and was quite pleased to reject me as a prospective customer.

A significantly strange business with a bona fide attitude problem. Suitable, perhaps, for the desperate and masochistic, but not for those with self-respect or fondness to direct, honest communication.

Conclusion: Avoid if other options exist.

Do not subscribe to Dish Network!
What an unholy nightmare. After 16 years with this company, I finally gave them the boot. Why? Nobody is on the same page at this organization. If you call 5 times, and talk to 5 different people, you get 5 different answers to the same question/issue.
This organization contracts with "service" people in the area you live, and they are not worth a hoot. They lie, and have no interest in customer service or satisfaction.
I would never, ever recommend this company to anyone.
And after being a customer of 16 years, you know, I know, what I'm talking about.

I originally signed a 2 year agreement on March 30th 2016 and have no issue paying an early termination fee from that date. For six months until September 28th 2016 I had loss of signal many times each day. I dealt with a tech. manager named Nathan Combs throughout this time period. He sent techs. out on at least 4 occasions and then on September 28th the tech said "We have done everything we could except change from a Wally receiver to a vip211z receiver." At this point I felt I could not continue with the poor service the Wally (two were exchanged) was putting out. The tech. said the Wally was a new receiver that was giving techs problems.
At this present time I am moving out of state and when I called to compare the cost of cancelling vs keeping Dish vs switching to another service provider, I was told that my original contract was superseded by accepting a different receiver 6 months later.
I have both agreements saved in an email attachment. The original clearly shows an early termination clause, the second one does not. If you can understand what I am going through as a fixed income retiree, I would ask that you honor the original agreement please. Thank You, Dennis Ray

DISH
Attachments3/30/16

to me
Account Number: [protected]

Dear DENNIS,

Attached is your signed DISH agreement. Please save this document for your records.

Thank you for being a valued DISH customer.

Attachments area
[protected]_[protected]_A1.pdf

[protected]_[protected]_A1.pdf

Called customer service on 5/16/17 to cancel my service. Had 2 months left on contract. Sales person told me $40 to buy out contract and they would be sending boxto ship the cable box back. This person also told me that nothing would show up on my next bill, but to look for it on the following bill. I thought that this person was true to their word so, I went about my business and forgot about it. I didn't notice that the box didn't show up because I am so busy running our own small business and raising my grandchildren. When the second bill did not come, and payment was due (and I don't like to be late), I called and requested a statement. I also asked for my balance and in good faith paid the amount that was given to me. I received the statement and to my surprise, the sales person had re-instated my service and I was being charged for 2 months of service ($70.69). I called to straighten it out and got no satisfaction, as a matter of fact, they told me I owed another $2.20! I asked to speak to a supervisor. The supervisor was far from professional. In a defensive tone, he said that he stood by the first person who re-instated the service and there would be no refund. He aksed why I had not called and asked why no box came to me in the mail? I explained again that I had left that detail in the hands of the sales person, got busy and never gave it another thought until my bill didn't come and that is why I was inquiring now. I asked him if he was calling me a liar. He said, "No, I just stand by the sales person who re-instated your service. I am reading notes in the computer." I told him the notes were wrong and that the sales person made a mistake or something. He repeated his statement to me several more times and would not budge. To me, that statement is calling me a liar. I told him that I would contact their corporate office about this. He started chuckling. He said, "Go ahead." I aked for his name. He laughed. He said, "My name is Shadid and my ID is QAK." I asked for his last name. He said, "That is all you need, and good luck. Have a good day." And, he laughed again and hung up.

On 7/8/17, I called in to Dish spoke with ID: 4UZ to cancel a PPV event due to the main attraction not taking place due to illness, rep noted that I needed to call when billing showed to get a credit since it was ordered by receiver, I called 7/14/17 to receive credit and rep Adrian said that he could give. I want to know why I can't receive a refund if I called in the day time to cancel the PPV. This make no sense, I can see if I called the day after the PPV but calling ahead of time should constitute for me to get a credit and to stop the PPV event.

I had to disconnect/cancel my service November, 2016 and the customer service rep said I'd have to remove parts of the dish to return. They told me what two parts to remove and return. Five month later they are billing me for $333 because they are two more parts that need returned and I am not able to do that and don't have a male friend to help me this time. Seriously, they want us to remove parts of the Dish and return it to them or they will charge me $333! What a scam! They should have technicians do this as most normal/lay people are unable to do that. Additionally, in May, 2017 I was told by a customer service rep that I would pay $120 but when I called about the $333 bill the customer service rep said there are no notes in my file to reflect that being said. This is completely wrong!