DMCI Homes
Reviews and Complaints

Over the past three years, security has consistently been the primary concern at Infina. However, during today's Townhall Meeting (April 20), security was not addressed among the major issues. Despite several meetings, whether labeled as Townhall or AGMM, minutes have not been issued. Furthermore, the Financial Statement promised during the December 2023 AGMM has yet to be provided.

The progress reports we have requested seem to have gone unanswered. Similar concerns have been raised before, only to receive different IFT numbers from a secretary who appears overwhelmed. It's worth considering consolidating these concerns and providing a weekly progress report, given the volume of inquiries received daily. Given the understaffing of their PMO Team, perhaps DMCI could arrange a separate meeting with residents to ensure all complaints are fully heard and addressed before it will be too late. We love Infina, but please save it before it's too late.

Urgent Complaint Regarding Unjustified Association Dues Increase at Rosewood Pointe Acacia Estates

I am writing to express my vehement dissatisfaction with the recent decision of the Property Management Office (PMO) at Rosewood Pointe Acacia Estates to once again increase the association dues. This move is not only unwarranted but further exacerbates the frustration and discontent among paying residents.

The previous rise in association dues was attributed to the PMO's incompetence in handling delinquent owners, leaving the burden to be shouldered by responsible residents. Despite promises of delivering "world-class service," the reality on the ground remains dismal. The supposed improvements are nowhere to be seen, and the living conditions continue to deteriorate.

From pervasive issues such as unsightly feces scattered around to more serious concerns like falling roofs and leaking ceilings, it is evident that the PMO has failed in upholding their commitment to providing a safe and well-maintained environment. The staff's incompetence and the aloof attitude of the PMO manager, who conveniently ignores communication attempts through email or Viber, only add insult to injury.

It is utterly unacceptable that residents, who faithfully fulfill their financial obligations, are subjected to such mismanagement of association dues. The repeated failures demand immediate action. The current PMO should be held accountable for their negligence and replaced with competent individuals who can genuinely address the concerns of the community.

We demand transparency, accountability, and a swift resolution to these longstanding issues. The residents of Rosewood Pointe Acacia Estates deserve better than the current state of affairs, and it is high time for a change in leadership to ensure the well-being of our community.

This day October 16,2023 I call customer regards on checking the follow up documents that they nees for marital change idc, at first we comply and send already the requirement that they send to us then when they received its incomplete but we send it complete, now we comply again on what they are aaking and we just want them to verify those docs thru soft copy before sending it again to philippines, take note they said "submit first the hard copy then we can check". really? what kind of stupid is in charge in this documentation it is very simple check first before we send it because if another mistake or missing docs we will send again and another payment for shipping feom dubai to philippines and it cost 250 dirhams, in peso 4250. can you please improve your brain if you have?

I purchased a parking slot at PRISMA RESIDENCES, Astra Bldg B6022 and loan from bank was drawn last July 5,2023. They haven't updated me after the loan released. Been tryin to follow up the status with email and call. It was only yesterday when Documentation informed me that they have problem with my TIN. They should've informed me earlier of the concern. Now, I am tryin to call them again to inform that it was already updated. But i'm havin a hard time calling all #s from documentation, to operator, to customer service abd even my agent. Hope u can assist me with this, to EXPEDITE the turn over

Rosewood Pointe, a DMCI community, has been marred by a series of concerning issues that have greatly impacted the living experience of its residents. From crumbling facades to dirty and humid lobbies, the community's deterioration has become a cause for alarm. Furthermore, the incompetence of the Property Management Office has only worsened the situation, leaving residents frustrated and dissatisfied. This review aims to shed light on the various problems faced by residents and serves as a warning to potential buyers or renters considering Rosewood Pointe.

Maintenance and Facilities:

One of the most glaring issues plaguing Rosewood Pointe is the deteriorating state of the community's infrastructure. The crumbling facades not only compromise the aesthetics of the buildings but also raise concerns about safety. Additionally, the dirty and humid lobbies create an unwelcoming environment for residents and their guests. It is disheartening to witness the decay of common areas, such as the fire exits, low-rise building stairs, and roof deck, which are either neglected or left uncleaned. The unpleasant smell of pet urine and feces in hidden common areas further contributes to the overall deterioration of the community.

CCTV System and Security:

The lack of an effective and reliable CCTV system adds to the grievances of Rosewood Pointe residents. The fact that the CCTV footage is only stored for one day is not only inconvenient but also raises concerns about security. Residents who need access to CCTV footage for incidents that occurred more than 24 hours ago face significant delays and difficulties in obtaining the necessary evidence. This limitation is frustrating and fails to provide the expected security measures that one would expect from a well-managed community.

Incompetent Property Management Office:

The inefficiency and incompetence of the Property Management Office at Rosewood Pointe are major sources of frustration for residents. The community manager, Kei, appears disengaged and uninvolved in addressing residents' concerns. Instead of focusing on improving the living conditions, it seems that the office is more interested in organizing "team building" events using the residents' funds. This mismanagement of resources further exemplifies the lack of accountability and disregard for residents' needs.

Elevator Issues and Increased Dues:

Residents of Rosewood Pointe frequently experience elevator breakdowns, causing inconvenience and potential safety hazards. The continuous malfunctioning of the elevators suggests a lack of proper maintenance and timely repairs. This persistent problem reflects poorly on the community's management, as it fails to ensure the smooth functioning of essential amenities.

Furthermore, the recent increase in association dues, under the pretext of providing "high-quality service," is a questionable decision. Residents have not witnessed any corresponding improvements or upgrades that justify the increased fees. The lack of transparency in how these funds are utilized adds to the frustration and discontent among residents.

Conclusion:

In light of the numerous issues faced by residents, it is essential to exercise caution when considering Rosewood Pointe as a place to live or invest. The deteriorating infrastructure, dirty common areas, unreliable CCTV system, and the overall incompetence of the Property Management Office paint a bleak picture of the community. Prospective buyers or renters should carefully evaluate these concerns and explore alternative options that prioritize competent management and a satisfactory living environment.

I am writing this review to share my deep disappointment and frustration with the state of Rosewood Pointe DMCI, a once-promising community that has fallen into disarray under the gross incompetence of its management. It is my hope that by sharing my experiences, other residents and potential buyers can be aware of the issues plaguing this property.

The neglect and lack of accountability exhibited by the Rosewood Pointe Property Management Office (PMO) have resulted in numerous problems that are consistently overlooked or ignored. These issues include:

Neglected Fire Exits: The fire exits in our buildings have been shamefully neglected, with filth and potential hazards compromising our safety. This neglect not only violates basic building regulations but also raises concerns about our well-being in case of an emergency.

Unclean Common Areas: The common areas, which should be well-maintained and inviting, are disgustingly dirty. It is clear that cleanliness is not a priority for the management, reflecting poorly on their commitment to creating a respectable living environment for residents.

Animal Waste in Low-Rise Buildings: It is both unsanitary and unhygienic to witness animal feces littering the low-rise buildings. This not only poses health risks but also significantly impacts the overall appearance and livability of our community.

Nonexistent Garden Beds: The absence of garden beds in the low-rise buildings has led to them becoming cat litter areas, contributing to an unsightly and unhygienic environment. This disregard for aesthetics and resident comfort is deeply disappointing.

Inadequate Security: The security measures at Rosewood Pointe are shockingly inadequate, leaving residents feeling unsafe and vulnerable. The lack of proper surveillance raises concerns about potential criminal activities and trespassing within the community, compromising our peace of mind.

Influx of Chinese Workers: The excessive presence of Chinese workers within our community raises concerns about a lack of balance and inclusivity. While diversity is welcomed, it is crucial that the management ensures a harmonious living environment for all residents.

Poor Housekeeping: The housekeeping services provided by the management are subpar, as evidenced by the lack of cleanliness and ineffective supervision. This further contributes to the deteriorating conditions and overall dissatisfaction among residents.

Unsanitary Elevators: The elevators emit a nauseating stench of animal feces and urine, making our daily transportation an unbearable experience. This disregard for basic hygiene is inexcusable and disrespectful to the residents' rights.

Unauthorized Presence of Large Dogs: Allowing large dogs within the community, contrary to established rules and regulations, compromises the safety and well-being of other residents. This decision demonstrates a lack of respect for the community's collective interests.

Accounting Issues: The significant accounting issues within the Rosewood Pointe PMO raise concerns about the transparency and integrity of financial transactions and the handling of residents' funds. This incompetence in managing the financial aspects of our community is deeply concerning.

It is disheartening to note that when compared to other properties under the DMCI umbrella, Rosewood Pointe appears substandard and neglected. The stark contrast in maintenance, cleanliness, and overall appeal is undeniable, leaving Rosewood Pointe to appear like a trash-infested community.

In summary, Rosewood Pointe DMCI is a community that has lost its value and appeal due to the incompetence of its management. I strongly advise potential buyers to consider the numerous issues mentioned above before making any investment in this property. Existing residents, like myself, have suffered from the deteriorating conditions, lack of accountability, and overall dissatisfaction. It is my hope that by bringing these concerns to light, positive changes can be implemented to restore Rosewood Pointe to the once-promising community it was meant to be.

Please note that this review reflects my personal experiences and observations and may not encompass all aspects of the community.

June 18, 2023 6:30PM SHERIDAN NORTH TOWER

We registered to use the pool this evening and they gave us a slot in kids pool. After we are done in the kids pool we decided to use the main pool but the staff run to stop us and said we are not allowed in because one unit owner (2 people) are in the pool. When I asked him why when there are only 2 people in the swimming pool. He said he doesn't know that's how it is. (Isn't he supposed to know his job?) And he didn't let us use the pool.

I live abroad and we are here for only few months but I'm a unit owner.

My sister has an apartment in Acacia, they don't have this policy. My auntie has a condo unit in park west BGC also don't have this kind of policy.

It's either the pool attendant doesn't know what he's doing or it's the pool policy that needs to be changed.

I acquired my 3-bedroom unit through their rent-to-own program and I pay 48K a month. I've only been here for 4 months and there has been power outages on the reg. There was one night when the electricity would turn off and on in 2-3 minutes from 3AM to 11AM. YES, 8 hours. For the past 3 days, I've been sleep deprived and behind on my projects at work because of their 'generator reset', as they've said. Set aside the consequences in my job, what about my physical and mental health? For sure, our appliance are taking a beating also.

We applied for Rent to own for 3 bedrooms

April 3 we paid the 46k pesos including parking.

It took days for them to confirm that reservation was received.

Days after we were told that May 15 will be our exact move in date, no notice it will be delayed or anything

We submitted everything they asked, papers were not properly assesed.

A week before May 15, we keep updating about our move in date, no concrete update was given. On the same day May 15, they informed us that ee cannot move in! Take note on THE SAME DAY! We only have till May 17 on our current placr as contract already ended.

May 16, at almost 4pm still no update so I call them. It took many attempt before they answer and was told our application was rejected as they need more documents! Like whatt? This should be done days earlier, you have more than 30 days to process.

We submitted another papers to support that we can pay the monthly bill, added co-maker

What frustrate me is that we were told to wait another 30 days! [censored]! Where do we sleep?

You know how rental works it is with contract!

Also, on May 15 we were told that they will provide temporary shelter for us to stay but no update, i keep asking but they ignore.

Call was not answered, replied on meeting and they will give a call back! What dah! Same reasoning of not answering the call since morning May 17.

No proper assistance and total negligence!

We are paying a total of 3,000 + monthly for association dues in dmci lumiere but we are only allowed to use the swimming pool 30 mins. a day. There is no clause in their house rule regarding this matter. Unit owners should be allowed to enjoy their amenities as long as they are paying their dues. This is not in the contract and this is not discussed when you are buying a unit with them.

I paid 3-year [protected]) RPT within grace period last Feb and directly to the DMCI acct via bank transfer. Requirement is PDC but since I am out of country, I got no choice. Apparently, officer said there are signatories to be done internally and caused delay and resulted to penalty of more than Ph 100k. My bank transfer should be considered as good as paid and advance payment for 2024 & 2025 but due to internal process, my payment was filed late.

Officer advised me to request for waive of penalty. I fully trusted the officer handling my account and I am very positive that waiver will be approved as he knows I paid within the grace period. And he knows that I am in good faith and I have been a responsible, patient and cooperative client. It’s just that he was not able to get back to me on my questions regarding this 3-yr RPT which led to my payment done only on the grace period.

After a long wait, on the last week of April, officer emailed that my waiver request was disapproved. My penalty is now more than Ph 400k as there are interest adding up despite on-going process of dispute. This is unfair since I have met the grace period deadline and have a request to waive the penalty. I tried reaching out to DMCI Homes staff multiple times in an attempt to get updates and resolve this issue but it’s too difficult to get a reply. If this is the case, they should not sell property to OFWs and Pinoy from abroad because we can’t go to your office to get reply personally. This is frustrating.

I hope this complaint board can help me to seek a fair resolution to waive the entire RPT late payment penalties associated with my account, and proceed with the bank financing transfer without any penalties.

I trust that DMCI Homes will take the necessary steps to rectify this situation and treat their clients fairly.

We paid cash in full and have not receive any confirmation that our payment was received. Their after post sales customer team is a joke. It takes a long time to get back at you and no resolution whatsoever. I was planning to buy more units but after this experience iI would rather look at other developments. DMCI invest in your customer service, because ultimately that will be your demise. For a billion dollar company you sure dont have the money to make sure your customers are satisfied

I got an email offering help in financing of my condo unit, so i tried calling the mobile [protected] of a certain Jenica Rollon for financing help, but my calls were repeatedly rejected & got an SMS saying "Sorry, I can't talk right now".

I replied "Pls call me ASAP I need help in financing my Orabella unit" then stated my name. No replied, no calls, tried calling DMCI hotline, got through until the extension numbers. But just like 2-3 years ago, nobody answers.

Tried calling Jenica again, keeps on ringing. No nothing.

Never satisfied with DMCI service. smh

We paid the principal charges from the assoc dues and taxes in 2021 and DMCI Sorrel continued to bill us the penalties. The paid amount was never reflected in the billing and PMO always blamed DMCI BOD for delayed decision. What's to decide?! We paid, reflect our payments and remove penalties incurred after the payments!
I have kept the receipts. We follow up almost every week, and all PMO of DMCI Sorrel can do is tell us that the BOD have not issued a decision about the wrong penalties.
What do we have to do to receive a very bare minimum service, such as updated SOAs and receipts?
DMCI is the worst.

Dec 2022 bill I am charged 4 parking bills on my unit which is not known to me. The security is taking money and billing to my unit without my knowledge. It is a pay and park facility. The security issue Chellan in name of any unit and send charge bill. This should be investigated and stopped. If any one park in the premises, the charges have to be collected on the spot from vehicle owner. I or my tenant don't park a vehicle inside the Cypres towers Taguig premises as we don't have vehicles. the pmo does not take any action in spite of several messages. Security issue Chellan on any unit no and pocket money collected from outside visitors coming into Cypress towers. Pl conduct an inquiry and stop this fraud. Thanks

Sreekumar Ramakrishnan nair
Owner 1017 Altiva
Cypress towers Taguig

My studio type unit paying double the amount of my two bedrooms unit. Only one people living in the studio and paid 4,461 while my two bedrooms unit only paying 1,739 a month. I thought it may change this billing but it is the same. Hopefully this gets resolve. Looks like there is problem with the meters? Hopefully this get resolve ASAP. Thank you so much.

Nag babayad Ako lahat Ng dapat bayaran Kasama sa pool. Ni bihira na nga Ako maligo sa swimming pool a Yan

Ngayun ung pamilya ko ni Hindi man lng payagan na maligo sa pool na Yan .. para saan pa na nag babayad kame Ng fees kung Hindi rin pala pinapagamet ung swimming pool na Yan .. Ang pangit pangit na nga Ng front at back ground sa. Harap is factory sa likod is squatters area .. astra building nag pa pool pa kau ni Hindi nga maaus aus ung background .. mas pinili nyopa ayusen ung pag bawal sa pamilya Ng unit owner na maligo sa pool .. Buti pa Hindi na rin kame mag bayad sa pool na Yan wla rin palang kwenta.

Hello, May i know why Cristel of Rosewood PMO and her fellow staff do not have proper knowledge on tasks about customer service and billing? They placed me on hold on the phone for more than 1hr and 30 minutes which is very unprofessional. These kind of people should not be working in this line of business. They are just a nuisance in the community.

This is for flair condo in Reliance Mandaluyong

Ongoing issue since August 2022

I am a tenant of uph 19 north and i have been submitting complaints w the landlord to the admin regarsing these noises coming from the elevator room at the roof deck.

Around Aug 19 is when i officially reported this via email to thr admin and a day after, the pmo sent its officer to check. His name is Brylle, he said he will take care of it.

Fast forward a week after, he finally replied to the many emails I sent saying he is waiting for the contractor, and fast forward again. 3 weeks now, still nothing. No reply whatsoever. I called the admin today, said he is on leave and i better wait for Monday.

This noises affect our sleep. And this happens 24/7 every 10 seconds. U can imagine that someone is pounding at the ceiling. That bad.

I dont know if this really would reach someone but i hope it does since no one seems to care from this side office at all.

Issue reported in April

Until now, third room added with affected area

Moisture build up noted

Molds are forming on the furnitures

Residents in the unit is threatened for respiratory problems related to asthma history

Furnitures are going to be damaged soon

We could not settle our personal belongings because the problem of the floor is not yet resolved until now

Last night flooring of half of under the bed is wet

Please help!