DMCI Homes
Reviews and Complaints

Currently we have a high increase on our monthly water bills payment due to the toilet flapper is damaged & the water is kept on running if the main switch is not turned off. The root cause of the damaged toilet flapper is unknown since its located at the toilet tank&we never moved it or anything. Upon checking of the maintenance crew they just told us that it might be because its already 1 year! Assuming that we stayed in this unit for about 10 months,Oct 2021-present only, from approximate Php 100-300 on our succeeding water bills, for the month of April 2022 (SOA provided on June) we paid for Php 2k+ and for May its Php 4k+ which is very unacceptable, same for June. Engineers who are assigned in checking the water meter didn’t even warned us or anything that we have this huge amount of water consumed during this months.We only noticed it once they provided the "late" SOA/SORC report because they are currently migrating SOA/SORC which is late for 2 months.

Is this not included in the 2yr warranty upon turnover? This caused a lot of money from us knowing that this facility is "NEW"! Is this how frail the fixtures in DMCI?!

My BDO financing for Php2M for Prisma unit 0808 was approved in April 2022, but DMCI wanted to have them change my name with a hyphen (-). My name is Stephanie Arroyo Florece and they want it changed to Stephanie Arroyo-Florece, CA ID, so BDO informed me that we have to go through processing again of the documents which will take time just with the mailing alone and getting it notarized.

I asked DMCI for in-house financing option and they informed me they have in house and it will be better since I already have a history with them, my ADA is my BPI account, so I was expecting they will ADA the amount each month. I planned on paying this unit early (my Prisma 0709 was paid for cash in full in 3-2022), so I asked for in-house financing only for a year.

I was waiting for the documents to be emailed to me in May 2022, and I was expecting whatever is the amount due on 5-15-22 will be ADA to my BPI account. 1st week of June, I did not see the ADA so I followed-up and on 6-7-22, Mr. Oco sent me the documents and we signed it right away and paid the P192K (176K, plus restructuring fee 7500+ other fees) and I was informed that there will be penalty on the acct. I asked for a waiver of the penalty and the Ms. Conception informed me that it is denied because I did not sign my paperwork by 5-30-22, WHICH, I NEVER RECEIVED AND I GAVE HER MY DMCI EMAILS, WHICH WAS NOT IN MY EMAIL, I DONT DELETE EMAIL BTW).

I informed them right away that there is a 6-15-22 payment due, will they do an ADA, and they replied on 6-29-22 and said if i paid by 6-30-22 the due amount, I will not be charged a penalty, so I paid the 176K on 6-29-22 as well.

Jul 6-22, I was informed that the penalty was P124K, which is excessive so I called them right away and I spoke to Ms Conception, informed her about my concern, that i did not get the email she supposedly sent me on 5-18-22, once received from Mr Oco, signed them asap and the 124K penalty excessive and having paid all the amounts due asap. The 7-15-22 payment of P176K was even paid 7-11-22 and I informed them they can do an ADA on my BPI acct, as they have authorization to do so.

On 7-15-22, I received an email from her that my waiver was denied. I don't think this is acceptable, this is simply excessive

There is no PLDT Fiber internet connection in our building. There is no internal wiring for fiber internet connections.

I have been complaining about this since 2017 and five years later on, even on the onset of the COVID-19 pandemic, nothing happened.

GooDmorning, I wanted to share my saddest experience with dmci. I am a Canadian Citizen and I purchase a1 unit bedroom at verdon davao city. The closing date was dec 2021 but unfortunately my dual citizenship and spa was not done yet due to pandemic. (No in house application) all mail and it takes 6-8 months of processing. My bank approves my loan also december but due to lack of requirements I was not able to submit. I applied my dual september. I got a reply from embassy february. I immediately sent all my documents to Philippines including my SPA. I communicated with them this entire time that due to pandemic everything slows down. But still they demand to pay the penalty which is 18% from the whole amount which is 510, 000 pesos. This is too much. I know for the fact that we have bayanihan act and they should consider it is pandemic time. We will submit our case/ complaint to HLURB and DHSUD.

Any same problems with mine pls email me. So we can fight this abusive people.

I am a unit owner of Cypresstowers Condominium since 2012. The current PMO manager (Sherwin Padilla) is so inefficient and disrespectful .

When I approach him about my complains, he was being arrogant by raising his tone and always counter my complains with his unreasonable points.

Today I was complaining about the carboard half-covering the glass door on the stockroom . There are flammable and combustible materials in stockroom. My concern is if fire breaks out due to the flammable items (i.e paint thinners) if will not be visible until it's too late. His reason for the cover was just for aesthetic beauty. He prioritized aesthetic versus safety.

He even commented " you are taking my rights as the property manager" .

Duh, I am a unit owner and I also have my right for my safety. I need to protect my investment. so frustrating to have him as the PMO manager. I wish for him to be replaced by someone more efficient and respectful.

PMO = Property Management Office, but if we don have the right people with the right thinking and right attitude, what will happen to the property?

Cypress is degrading each day and I can feel my 2.5M investment decreasing in value instead of increasing. Issues are not addressed early and wait till it results to costly repairs. Steel are rusting (i.e, Alfresco area roof truss, Belmira Canopy truss), plant are dying, thrash all around (even under plant bushes), lot of CCTV's not working, Bamboo fence falling each day, Dirty hallways and common areas, wet elevators floors to name a few common issues.

I wish DMCI involves unit owner on the evaluation of the PMO personnel after all we are the end-user/customer of the service they render

The previous PMO Manager (Liezel) was outstanding. I was sadden when she was relocated. She has the right attitude and impressive programs.

I have Prisma prop unit 0808, customer service if you will reply to this to give you information, please just search Prisma unit 0808. There had been corresponding emails going back and forth since Mar 2022.

There was an error in the application process, instead of Fil citizenship, American citizenship was typed in. I am making a correction to make it Filipino since I have always been a Filipino citizen and we went back and forth as to DMCI customer service asking for a consul pledge of allegiance. I went back and forth about this because it will be futile to get a pledge of allegiance if I never even pledge any allegiance to any other nationality. Now, they went back and asked for 3 mailed original copies of application form with correct nationality and this morning 4-20-22, they said they cannot grant me the request for change in marital status because I did not have a "HYPHEN" in my name wherein the ID I emailed had a hyphen.

I also have paid in cash for my other unit Prisma 0709, since Jan-Mar 2022 and yet, they have only applied 3 payments but the last two they haven't applied and have kept asking me to sign a restructure agreement WITH PAYMENT DUE MAR 15,2022, that I cannot even understand their calculation. THIS WAS FULLY PAID, AND I EVEN HAVE CREDITS FOR PAYING SPOT CASH, WHY WOULD I NEED A RESTRUCTURE AGREEMENT. I have emailed them multiple times in Feb and March that this unit will be cash and not financing

Each and every time, they ask for new requirements. This is already causing me emotional distress and I feel like they are retaliating. I have a lot more to write about the customer service inadequacies. Customer service should be able to fix minor issues and not make it bigger problem, yet with what they are doing, they are not helping clients

i want a justification as why my unit was not book under my name.

I am still waiting for a callback from one of your sales management team aside from the real estate broker.

I want an explanation as to why and where did my reservation fee went? My real estate broker informed that it was approved and other department disapproved it. Before I reserved that unit I was informed by the broker that it will be refunded to me if it was disapproved. Then what happened? Dmci sales management team are clearly misrepresenting your clients .If i only knew and given correct information I would have not reserved .Is this what your sales team are doing for the OFWs?! To get money from us and all those lies?

ME AND MY FRIEND NEEDS FURTHER EXPLANATION AS TO WHY ARE YOU LYING AND GIVING FALSE PROMISES TO YOUR CLIENTS?WHY ARE YOU GETTING MONEY FROM THE Overseas Filipino Workers?!

REQUIREMENTS IN CLAIMING TRANSFERRED TITLES AND TAX DECLARATIONS

“If an authorized representative will claim the transferred title / tax declaration (no registered owner present):

5. Original Special Power of Attorney (SPA) / Consularized SPA (if Registered Owners are based abroad) with the following attachments:

5.1 Two (2) valid ID’s of the Atty-in-Fact who will personally claim the original title / tax declaration

5.2 Photocopy of two (2) valid ID’s of all registered owners who cannot be physically present to claim the title / tax

declaration”

we provided this as per their format of SPA but then now the “customer care asking us again for another SPA which indicates that it will be pick up by our attorney-in-fact and indicated there the unit and parking.

Is it not easy to provide another SPA here in abroad it takes a lot of time, effort, money plus there is a covid.

The staff at the Property Management Office have:

- given me the wrong bill TWICE.

- I asked for my Service Account Number for paying online via email and text, NO response.

- because of wrong bill (right one came eventually but much later in the month) AND no response to text messages I was delayed in the payment.

- Instead of getting the SAN that I was asking for so I can pay for the bill, I got a disconnection notice instead. (How do they expect me to pay they don't respond to give me the SAN?)

- I often wait days or even weeks for responses to emails or texts. Sometimes, I don't get replies at all.

- I have been stopped at the gate because I do not have a car sticker because the office has not given me one. It has been 10 days.

MINIMUM requirement is to REPLY promptly to texts and emails. It is not that difficult.

Please issue a strong reminder to your staff at the PMO soonest so they know this is not acceptable and they can improve. I would appreciate a reply to this as well.

Thank you.

The people managing your hotline numbers are not so assistive, not welcoming and not helpful at all.
Here are the list of your hotline numbers that I have called [protected]-this hotline was always busy, [protected]-this hotline was ringing the whole time i kept calling, was answered once but then immediately released my call, [protected]- this hotline was answered and was assisted by an operator who said he will transfer me but never did transfer me. I wish you review your employees performance with their tasks. Thanks.

Hi DMCI Management,

I really doesn't know where to get help with my situation. Very Frustrating!
I send thousands of emails to different departments and different people until now "wala pa ding Linaw"! Wala padin akong update from Finance Department.

Magtatagalog na po ako, baka po sakaling magkaintindhan po tayo.

Bakit po hanngang ngaun hindi pa alam kung kelan ang date ng turnover ng unit ko? Bayad na lahat ng kailangan kong bayaran sa inyo, binayaran ko ang buong Total balance ng spot cash! Kaya ko nga po binayaran ng minsanan dahil ayaw ko ng complications at gusto kong ma turnover this year 2021. Bakit po prang walang progress? Honestly, napaka bagal at ang gulo po ng system nyo.

Kung alam ko lang pong stressfull bumili ng properly ninyo sana hindi nko kumuha. January 2021 humihingi na ako ng Total balance pra maprepare ang pera ahead of time, it took you 5-6 months bago nyo ibigay. Binayaran ko ng buong July 2021. Proof of remitance are all send to your Finance Department. I was informed na ang turnover ng NORTH Tower will start September 2021. All along i have been waiting for advise ng turnover(Kasi nga bayad na lahat) All of the sudden, this October 2021 i happened to know "hindi daw reflected ang June 2020 payment ko" (Take note, nabigyan nko ng Total Balance June 2021) it took her (Lh..a) many many weeks to find out . How careless !
I send my June 2020 proof of remitance kay Ms Finance Department to make it easier for her, again it took her ages pra maverify. Finally June 2020 verified and acknowledged by your Finance Department pero bkit until now po "Nga Nga" padin! Sorry to use those words pero I am really frustrated and pissed off.
Bakit ako yun kailangan mag suffer? From the start i tried my best to manage my responsibilities to have a smooth turnover! Your backend are unorganised and careless! Kayo po ang mag adjust hindi ako! I have done my part as a buyer.

I bought a unit sa North Tower by right ksama ang unit ko sa turnover this 2021 but because of your careless people and not doing their job properly baka sumabay pa sa turnover ng South Tower!

I hope this email will get the attention of the highest person/ department pra ma-escalate my concern and make action. And to let this person know what type of staff she/he having.

Thank you

We have been complaining about the leak that has been there for more than a year now but DMCI is not doing anything about it. We have report this many times already in person and through mail but the Building Admin don't seem to care. we are receiving complaints from neighbor regarding this as well as they thought its coming from our unit. what really concerns us the most is the damage that the leak can cause not only to our unit but to the whole building.

We moved in Royal Palm in 2014 and only now we received [protected] RPT they claimed they have paid city hall in advance—only sent invoice this Aug 2021. After 8 years! 2015 RPT is even settled, I have emailed our receipt 6 times and useless customer service keep on ignoring, saying we are responsible for the RPT. You see, you don't even get our point! Why charge us something we've already paid for! Ang 2014 interest accrued because no one sent us any notifications since 2014 the whole 7 years! They said they sent a mail and gave us the address where they sent it to on 2016 but obviously we've already moved to Royal Palm in 2014! The audacity to lie to us just to get what they want!
DMCI you better work on this or there will be legal implications!

Dear DMCI,

Ung customer service nyo ewn q Bkt nkpg tgal mg reply. Tanong ko Lang naman kung ung unit Dapat fully paid Bgo tapusin ung unit nmin.? Pki sagot sana maawa Kyo s mga buyers niyo puro n nga kayo penalty. Sna Masagot niyo kami salamat

Very Poor Customer Service. My agent is also not responsive.

I am complaining since I live abroad and I opened BPI account here in Dubai, UAE. However, my BPI account cannot be added or link under my local bank in Dubai, so I explained to my agent that I had to choose remittance since that is the only way.

And now I have been charged for 3 months late payment fee! This is very disappointing and ripping people's money, DMCI or BPI should consider the situation as it is not in my hands.

One of our check payment was not accepted by the bank. So we try to contact dmci on how we can pay via bank transfer as we are oversea. We try to call their office as per website instuctions and email a lot of people. We received an automatic respond from their remedial team email on jan18 2021 that they will get in touch with us. We received the response Jan 29 2021 (FRIDAY) on the process. We do the bank transfer AND THEY receive the payment feb 2 2021. Back to the present day when we are finalizing all pending payments. They say we have unpaid penalty since due date is jan 29 and they received the payment on feb 2. We exhausted all means to contact them and they only respond on the exact due date for them to have penalize us.is collecting more penalty money one of dmci KPI?

Project: celandine balintawak

Hi, good day.

I woke up this morning looked at my window and saw the beautiful sun. So after the gloomy season I decided to sunbathe by the pool during this ecq but then while I was in the middle of my sunbathing 3 GUARDS came to me telling me that it is not allowed to stay in the country club area due to ecq [censored].

I told them how about the people that are sitting in bungalow? They were also couple of guys working out beside the pool and they were like "yes, sinabihan na po namin. Atsaka shoppee po yung nasa isang kubo doing deliveries"

NOTE: I was wearing my mask PROPERLY and all ALONE not making any contact with anyone and one of the guard that came to talk to me was not even wearing his face mask properly. His mask was LITERALLY UNDER HIS CHIN 😂 It's just so funny cause it doesn't makes sense.

Yes, we are under ECQ to contain COVID-19 pandemic but look I wasn't making ANY CONTACT at all. I sunbathe to boost my immune system, be healthy, improve my sleep. Our body creates a hormone called melatonin that is critical to helping you sleep. Same with the guys that were working out. We want to be healthy so that somehow our body can fight against diseases.

But to think, if the goal of this rule here in royal palms is to keep the spread of the disease to a reproduction number of "less than" well I don't think so because I went for a jog 2 days ago and the restaurant at the country club was open and there were people eating and I call that a business. Also, while I'm typing this email I can still see people from a far maybe employees sitting in bungalow not even social distancing.

Overall, the rule is completely [censored] and doesn't really helps. We don't feel like we are home.

I hope this email will reach out the head officer and enlighten them. Peace out. ✌🏻

They don't have a CRM that keeps records of their customer transactions, and even if I have been to their head office more than twenty ties, they still want me to elucidate the entire history of my complaint and they ask me for the same documents . Customer services team members are not calibrated. If a diferent team member handle your concern, he will ask for a different set of requirement from previous perso. And evernthough you have already submitted those documents, chaces are he will still ask it. Their entire processing system is too slow, and when they cannot provide us a correct procedure at an alloted time, they will penalize their customer for something out of their inaction. Their billing system is too messed up, we have been charged twice(as of this writing) and may perhaps will be double charged in the future.

Condo buyers are only supposed to pay a pro-rated amount of the RPT. However, they are charging customers the full amount regardless of when the customer moved in. Customer service is difficult to reach. Their hotline 8555 7700 is always busy. They do not have enough customer service manpower. They also take months to reply to emails. Once, you buy, you cannot reach their customer service.

Filed my back out letter last July 2020, up to now, I haven't receive my refunds, i've been calling the no. That was sent to me but cannot be reached, need to go tru operator to talk to the treasury but still told me that theres no check for refund under my name. I thought its only 30-45 days for the redunds? How come it took you almost a year and yet no refunds check yet?