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Dear Customer Care,
As a resident, I believe DMCI should consistently demonstrate a positive and responsive approach to resident concerns. I am writing to express my concern regarding the lack of response to multiple emails sent to CA, Marj, Jane, and Rita (the latest one is on August 20th).
Despite meeting with Marj today August 21 and agreeing on a follow-up by 3 PM today, I have yet to receive any updates. I have attached an image of the Post-It notes from our meeting with Marj as a reference to ensure that we are on the same page.
The standard responses I've received from the officers are concerning: "They are in a meeting," "They are handling something important," and "They need to consult or have already consulted with the Area Manager." While I understand the demands on their time, these responses do not address the urgency of the issues at hand.
For example, Infina's utility costs have reached a staggering P2.8 million, and the collection rate for May was only 78%.These figures highlight the critical nature of these concerns.
I urge DMCI to address these issues promptly and reassure residents that their investment in Infina and other DMCI projects remains a wise decision. Failure to do so could lead to negative publicity and damage DMCI's reputation.
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2nd Follow-up (Aug 22, 2024)
Subject: Follow-up on July Financial Statement
Dear Rita,
This is a second follow-up regarding the July Financial Statement email sent on August 20th. I spoke with Marj yesterday morning at the PMO, and since you were in another meeting, I asked her to remind you (see her update from August 21st below in blue text). We respect your commitment and are not setting a specific deadline but kindly ask that you provide a reasonable timeframe for completion.
As we are now in the third week of August, we urge you to understand the importance of this request. We value our professional relationship and seek your cooperation in addressing our needs.
Dear Customer Service,
We are not here to criticize but to seek assistance in obtaining a reasonable deadline from Rita for the July Financial Statement. We trust DMCI's commitment to service excellence and appreciate your help in resolving this matter.
Sincerely,
Mr. Wilfredo Cheng
Infina North Tower
"Marj Aug 21:I have already relayed your request to Ms. Rita regarding Financial Statement and town hall meeting. We have released an announcement earlier today regarding the cancellaion of the townhall meeting initially scheduled for August 22, as we acknowledge the requests of our homeowners to set the meeting on a weekend to prioritize residents' participation."
----- Forwarded Message -----
From: wilfredo cheng
To: Infina Towers Condo. Corp. ; Customer Care
Sent: Tuesday, August 20, 2024, 05:19:09 AM GMT+8
Subject: Att’n: Rita- July Financial Statement
Att’n: Rita- July Financial Statement
Dear Rita,
We are almost in 3rd quarter of August, can we request for July Financial Statement?
Please advise a reasonable deadline.
Thank you.
Willie
Subject: Urgent Request for Energy Efficiency Improvements
Dear Customer Care,
I am writing to emphasize the urgency and importance of addressing the following concerns:
Global Ecological Responsibility: Major companies worldwide are committed to sustainability and reducing their environmental impact.
Rising Utility Costs: The increasing expenses for Infina Utilities directly affect residents' monthly dues.
Energy Waste: With ample daylight, the lobby lights in both North and South Towers remain unnecessarily on until 10 AM. Please refer to the attached images.
Increased Electricity Rates: Starting in July, the kilowatt per hour rate increased by P2 (see the link: Meralco rates higher by P2 per kWh in July). https://business.inquirer.net/468813/meralco-rates-higher-by-p2-per-kwh-in-july#:~:text=Updated%20on%20July%2015%2C%202024,1496%20to%20P11.
Despite raising this issue on August 13 (with 4 more follow ups), we have yet to receive a substantive response. So far, we've only heard:
"The area manager will be informed," with no further updates.
That this is standard protocol for DMCI.
Or complete silence with no update at all.
We propose adjusting the timing for turning off the lobby lights (except in front of the elevator) to 7 AM, rather than the current 10 AM. This change could result in significant energy savings: 3 hours/day x 100 bulbs x 365 days. The environmental and financial benefits are substantial.
We question whether practicality and ecological responsibility should be overlooked in favor of outdated practices that contribute to higher costs.
The residents of Infina North and South would appreciate a prompt and thoughtful response from Customer Care.
Sincerely,
Mr. Wilfredo Cheng
On behalf of Infina Welfare and Concern Group
This complaint has been resolved automatically due to user's inactivity.
