DMCI Homes review: The orabella property management office and aj catarinen

SEPTEMBER 5, 2024

Re: Orabella PMO and Mr. AJ Catarinen

We have experienced two recent incidents that highlight a serious breakdown in communication and an unacceptable level of disrespect toward our family as residents of the DMCI community.

On August 11, I appealed a penalty imposed on my uncle without proper communication or consideration. Our family purchased a unit at DMCI because of its reputation as a safe, welcoming community, particularly for families with senior members. As you are aware, elderly individuals often face various health challenges, such as hearing loss, osteoarthritis, and diabetes. My uncle regularly takes our family dog for walks to support his health, ensuring he receives exercise and fresh air. We were reassured by DMCI’s commitment to a pet-friendly environment where residents and their pets are welcomed and respected.
Recently, a complaint was made, alleging that my uncle left dog waste behind during one of these walks. This needs to be clarified. It would have been more appropriate for the concerned party to approach my uncle directly and notify him of any missed cleanup. As a family, we are committed to cleanliness, consistently using poop bags and wipes to maintain the community’s standards.

On September 4, a second, more troubling incident occurred. A maintenance crew and a security guard confronted my father and threatened to cut off our water supply due to alleged non-payment of association dues. This action was not only unnecessary but also profoundly inappropriate.
To clarify, our bank account has had sufficient funds to cover these dues via post-dated checks (PDCs). On August 31, I communicated this to the Orabella Concierge and was assured that everything was in order, considering they had not responded. Yet, without any follow-up and clarification, on September 4, a crew and a guard were sent to our unit to intimidate us with the threat of water disconnection. A simple notification of any issues with the PDCs would have sufficed, but instead, we were subjected to an unnecessary display of intimidation and disrespect.

These incidents highlight two key issues: (1) A failure in communication within the Orabella Property Management Office (PMO), and (2) a blatant disregard for the respect and dignity owed to residents of this community.

This is the second time we have experienced unfair, disrespectful, and hostile treatment from the Orabella PMO. Such behavior is unacceptable, and we expect immediate corrective action.