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BEWARE OF DMCI, particularly Royal Palm Residences
To those aspiring homeowners, who are currently working hard to pay their monthly amortization so they could move in to their units, beware! Have you checked your unit if you are still the legit owner? Someone else might have bought it without your knowledge.
More than a year ago, I bought a 2BR unit in Royal Palm Residences in Taguig, after paying for the 10% downpayment, I was hoping to start paying up for the remaining 90% balance but only to find out, my unit was already cancelled and so it was suddenly available in their inventory so when another interested buyer saw my unit, most probably that buyer paid for it right away. I was never delinquent with any payments and besides, the contract to sell that DMCI issued is with me, proof that it is my unit, I paid for the reservation and everything and nobody have given them the authority to seel the unit. This is indeed true because a customer care officer have told me the real score when I went to their office in Bangkal. She have indeed told me there were mistakes or shall i call it irregularities on their part. I would personally blame another customer care officer named Joycelle Ligutom for what have happened. Everyone in the DMCI office are not professional enough when it comes to dealing with their customers. To make the story short, because they have admitted it was their mistake, they told me they will give me a full refund of my 10% downpayment including reservation fee of 20, ooophp. I could sue them for it but since i dont want to waste time and money doing so, I have agreed to their condition. My dilemma is, its been a month tooday since they promised me a full refund. They have initially told me it will be processed in one week. I cant imagine accepting their excuses every week. I am really considering filing a case against DMCI, kung tutuusin may habol ako. When I bought the unit, it was priced at 2.4M and just recently tumaas na siya to 2.9M. Sino kumita? di ba sila? I could have asked for more than just my full refund kung gusto ko pero since gusto ko makuha na lang ang pera ko in due time, ganun ang ginawa ko, kaso parang inaabuso na nila ako. Just today when this customer care officer named AIZA told me, its their new policy na i will sign a quit claim first before they will process my cheque. What a lame excuse. I have been working with quit claims for the longest time at ang alam ko, pipirma ko nun pag nakuha mo na ang pera mo. Kaliwaan. Di nila ako maloloko. I told her I wont sign anything pag di ko nahawakan ang cheque ko. I can sign everything on that day that they will release my cheque. That said Aiza have assured me a call back since kahapon ng tanghali, tapos kanina tanghali, yet wala pa din. I cant believe ganito ang nararanasan ko sa DMCI. I dunno kung alam ng may ari to and i really wish alam nya ang mga nangyayaring irregularities sa loob. Investigate on your people, ang daming inside job na nangyayari sa loob. Kaming mga customer ang kawawa in the end. Hindi biro ang pera that we have invested sa company.
I just hope that authorities will also start investigating this developer. Oo, maganda sila, nakaka halina pero one should investigate on the background of the company before investing with them. I just want my money back.. sa inyo na ang unit ko.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi M2k
We are sorry to hear about your frustrations. Should you wish for assistance on your concern, do let us know.
You may message us (PM) via our Facebook account (https://www.facebook.com/dmcihomesofficial) or email at dmcihomesofficial@gmail.com.
Thank and have a great day!
We bought a place in pasig under Dmci as well, we paid reservation fees and all but then when we saw the unit it's not what I thought as 3 bedroom it's quiet small so I went for an upgrade which the agent says it's fine, we live in abroad but we always pay on time bec they still haven't cancel our old unit but then the agent told it will be credited what so ever, they even turn over the unit even the unit is in a mess and we never even accept it bec we are not there so as the person we ask to take over, the problem is now that they finally cancel the unit they told us they will charge 10% contract price for old unit and the reservation, I don't get it why are they like that when the agent told me he sent the transfer on the right time but dmci told us different story even when the transfer has made we been constantly updated.. If I know so I wouldn't do any transfer bec no reason to pay 10% extra and the unit is not even in good condition no door knobs and so dirty...
I went to their office and all but I don't like how they work with client, I don't know what are they busy with that they cannot even be bothered to entertain ur concerns properly, I even have to travel abroad and all just to settle this matter but when u go there it's just hanging as if they have nothing to do with it anymore or something.. Hayst
I also bought a unit at east raya pasig few months ago and i wish i could turn back time..
Your expectation will go down to the drain.. Waste of money, waste of time, waste of energy. Napaka stressful till the end.
Update: March 2015. Unit Titlle finally turned-over to us confirmed it by paying our Property Taxes 1 1/2 year in advance 2016.
One thing that people be AWARE of is that ACACIA Estate are infestated with Mosquitoes, my wife got bitten the day she left at the elevator and got tested positive with Dengue fever.
Beware...Beware.."Beware
Hi,
Anyone who had problem with la verti project?
3 Pages of complaints. DMCI property buyers got it lucky. Megaworld and Ayala (yes, the parent company) have tons (I'm talking hundreds possibly thousands) of complaints, just check out the various local boards.
Then stop building condos if they cannot do it right in the first place. We don't want to waste our hard earned money for something that will only make us stressed and disappointed .
I agree. very disappointed. the unit is ok, but there are hidden costs associated and high interest rate more so if its in-housed. I do not recommend buying a condo
Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks
I'm home owner at Zinnia tower . I purchased the unit at pre-construction price made DP and paid on time. BDO is my mortgage lender. I only used my unit once month in a year. I have it for 2 years now. I just realized we all have the same disappointments and frustrations. In Zinnia towers water leaks coming from roof top down below the next floor. Yes, construction flaws they didn't apply water barrier, water proofing . engineering, architectures, construction contractors...who is to blame now?...from the very start of turn over until now after 2 years they are still trying to figure out what to do on the roof . They try to show they're working on it but actually no one doing anything. Poor unit owners down below the roof top have to live seeing their ceiling along hallways tearing apart, breaking down. If you see this floor you will say it looks like a 30 year old building falling apart but it's only 3 years old since turnover. All common areas such as bathroom for ladies and gents both stinks and neglected, no door knobs on all doors, why? Don't tell me, maybe they forgot...engineer didn't notice all these little things. Oh yes they lack this.. ATTENTION TO DETAILS.
I have to stop my friend and my brother in-law to purchase any unit from DMCI . I can see now what this condo going to look like after 10 years. We work hard for the money here in abroad, we spent . purchased ..hoping to have a decent home to live in Philippines ..but sad to say it was totally wasted.
Very poor management, very poor housekeeping, very poor maintenance.
There are more agents /speculators ( should have limited only.. say 20 %) than legitimate home owners who really wants to stay and live in a house to make it a home.
PM should not accept cash for any payments, when they say you missed payments and can't find your receipt, Patay na. pay ony by checks only that will be your receipt and recorded in your bank.
To all potential buyers of condo, yes think twice before buying a condo unit. There are a lot of hidden charges specially if its in-housed. The TCP of my unit is 2.3M and I paid on the spot Php 459k, turn over fee is 170k, and they are asking me to pay 240k closing fee, while my monthly amortization is 32k. Im transferring it to BPI and surprisingly, they are charging me 206k for loan difference. Imagine TCP is only 2.3M and after 2 years, my total unsettled balance is still Php 1.9M considering the total amount I paid is Php 459 DP + 170K (too high for a turn over fee) + Php 240k closing fee + 32k monthly for almost 2 years? Is this legal? It will always be in favor of the Developer.
I don't recommend buying a condo in general.