Dollarama
reviews and complaints

Date: 5 March 2021
Location: 180 Sandalwood Parkway East

Had a really bad experience with the cashier at this location and we are not the ones who usually complain but this needs to be brought to attention.

An item got double scanned on being pointed out during payment time, the cashier snapped and put it on me saying you kept it at the wrong place and why did I not bring it up in the scanning process. I was taken aback but still politely asked for a refund. In return she snapped back saying "Oh its not that easy, just buy something else". Was taken aback and pointed out we do not need anything else.

Then she rudely said " step aside and then you have to wait. Will see what i can do". After she processed another couple customers, politely asked again if she could now process my refund. She got angry and again said make it easy and buy something. I again pointed out thats not an option. Everyone in the line seemed to agree.

This time she just waved her hand and asked customers in line if someone was paying cash to step up front and an older gentlemen did. She processed his stuff and opened the cash drawer and literally sort of smacked 2$ and change in my hand. Was appalled and disgusted but left.

I can say that again, this was not a question of money but behaviour. If she had been nice, we would have bought the stuff for 2$s or whatever. Instead you just lost a regular customer atleast at that location.

Do sincerely hope you take this into account and drive accountability here. I do understand these are tough times and people have bad days but taking this out to a customer in such a way is very poor attitude.

Would appreciate a response back on [protected]@hotmail.com.

Thanks

I am an employee of store 295 in wasaga beach, I witnessed the manager break protocol by giving cash to an employee who is not only not part of the management team but went alone to the bank for rolls of change. To me this is a huge no no, cash is never done alone and part of the management team should always be present. I know I should go to my district manager but the manager Staar makes it a point to tell all of us that she is close to the dm and we dont know how to take that. I am not the only one who day this occurs, the cashier' that worked this morning saw Staar give Janice the money and her leave the store with it, both the manager and Janice have been with the company for several years and should know better.

This issue is still going on and nothin is being done about this I was there today to be called a [censored] and a [censored] by kimmy grey an employee to dollarama in the plaza in saint john nb she went to sharon manager of the store asked to leave the store to watch her daughter leave the store not sure why but if thinks continues I will lay charges on her as because I should be able to go into any store and not be harassed by anyone thank you

Cynthia who is the assistant manager at the centermall in hamilton ontario is a rude unapproachable representative of your company, and should not be in the position to work in the public, let alone be an assistant manager! I was in the shop today after many rude encounters with her and moved out of her way to be polite and let her pass up the isle, and she rudely told me to get out of the way and follow the arrow which she knew had nothing to do with me going the wrong way she just wanted someone to yell at and make a spectacle out of in front of other customersthen yelled at me to keep going when I turned around and told her I was just being courteous to let her pass this is not the first nor i'm sure it will be the last encounter with this rude ignorant woman who should definitely not be working in any public situation! Your attention to this matter would be greatly appreciated regards lisa jones

Please look into this for the sake of your employees and customers. This is happening at your Cedar St. Dollarama in Cambridge, ON.
Not acceptable behaviour for managers when you have younger staff working there. Thanks.

Yesterday I walk into a Dollarama store at 7h30pm and there is no one in the store. Litterally I am by myself. I walk into an isle and the staff member tells me I have to follow the arrows. Seriously! I say. I'm by myself in the store. I go to the next isle and make my way back to the isle in the CORRECT direction. I ask her if I'm aloud to move back and forth in the isle if I spot something ? She loses her mind and tells me I have to leave. She tels the cashier that she needs to make sure that I leave. I pay for my stuff and leave. I would like to point out that I totally respect the mask wearing, the hand washing and the follow the arrows. But in this case, it was really a lack of common sense. FYI, stores have all removed the arrows on the floors. Any grocery has more people than this dolarama. I suggest you speak with the manager Sylvie at the store in St-Lazare, Québec. She is the one that was rude and out of line in the treatment I received. Plus, speak to your employees to have some common sense with the clients. Empty, no risk of interaction with anybody. Seriously!

I've worked at dollarama for only two and a half weeks.

A new store opened in my town so we all worked like slaves.

Myself worked 10 hour days for 12 days, with the odd exception of getting to go home early twice.

They had sent more experienced people from a bigger city to come help set up the store.

Most of these experienced people were very rude. Always screaming at people, demeaning them. For quite a few of us, this was our first retail job.

Three or four of them, while working together, openly mocked physically disabled people. One of them went as far as to say she simply doesn't let them in her store at all.

Another one of the same group, verbally mocked an oriental man we worked with.

Once most of the experienced people went home, the rest that stayed got worse.

I was personally screamed at on an almost daily basis, and expected to put my all into everything I did but I was always disregarded when I would ask for a day off because I was exhausted.

When the store finally opened, I was quick to notice reoccurring inequalities.

One of the acting managers always gives people trouble for things they shouldn't be doing. Which is fine, but there are certain people she'll let do these things that are against the rules without getting in trouble.

I am one of these people, and it's hard working there knowing that there's major inequalities within my workplace.

I was favorited by one of the experienced people, he was visibly a lot older then me. He has made very inappropriate comments to me since I started working but it got significantly worse when he knew I wasn't telling anyone.

On opening day, I was dressed up in accords to the dress code, I had my makeup done, and I had redid my hair the night before. He saw me in the morning and told me how beautiful I was, and winked at me.

The next day, I was dressed up again. I had caught him staring at my bum, and when I caught him, he winked at me again. Up to this point, I've never given him any hints or signals pointing to me feeling the same way.

Later that day, he claimed he needed me to work in the back. When we were in the back, and I was on the ladder, he was constantly at the foot of the ladder staring at my bum.

At one point when he passed me a box, he called me baby. After I finished with the boxes, I had told another one of the experienced people that I didn't like working in the back. I left out the reason because I was embarrassed. She was in the break room the whole time but I am unsure if she had heard. She had told me that I didn't have a choice, and that if he needed me to do something that I needed to do it.

Later that day, I had told my manager that I didn't want to work in the back anymore and told her I didn't like working with the man. She proceeded to tell me I'd do anything I was told to do, regardless of if it was in the back or with the man.

I had a break down around noon that day because I felt dirty and gross after the encounter with the man earlier, at that point I went for lunch where I cried to my coworker. It was at that point that she brought up the stuff that happens to the other coworkers.

I am not at liberty to share their stories, but to sum it up, the acting manager that was brought in (not the highest manager in-store) has been treating the people differently. She favorites the Team Leaders. The associates are treated like garbage.. Unless they're white.

One of my coworkers had quit yesterday. She was dragged to the back and was yelled at by The Manager, and the Acting Manager for something everyone's done so much since opening. This was the only time she'd done it.

Her grandmother had talked to her in the store. Everyday since opening, I've personally had at least two family members talk to me while I was working and I've never gotten any trouble for it.

The only difference between me and her is that we aren't the same race.

After this had happened, I asked around work about the Acting manager. There are at least ten of my coworkers that have experienced or witnessed the inequalities done by our Acting manager.

Dollarama have installed Self Check out..What The Hell...
With people looking for jobs & People out of work due to the pandemic
they do this.. I have left three different stores with a shopping cart full, as I don't believe in Self Check out. Give people back their jobs... What ever happened to Customer Service. I have to Check my self out & Bag it my self..Then the Prices should be coming down for the stock Or I want a store discount as a employee as Why should I do a job there WHEN Im not working there...