Dollarama
Reviews and Complaints

Dario called me after leaving 2 messages for Tiago to call back.
Dario was extremely rude, continued to speak over me, cut me off, insinuated that I wanted something that was never verbalized, he was extremely unprofessional, lacked basic customer service skills and refused to provide his supervisors name. I asked for an email detailing the outcome and he had yet to provide it. (please review phone conversation, if recorded)

Date: 5 March 2021
Location: 180 Sandalwood Parkway East

Had a really bad experience with the cashier at this location and we are not the ones who usually complain but this needs to be brought to attention.

An item got double scanned on being pointed out during payment time, the cashier snapped and put it on me saying you kept it at the wrong place and why did I not bring it up in the scanning process. I was taken aback but still politely asked for a refund. In return she snapped back saying "Oh its not that easy, just buy something else". Was taken aback and pointed out we do not need anything else.

Then she rudely said " step aside and then you have to wait. Will see what i can do". After she processed another couple customers, politely asked again if she could now process my refund. She got angry and again said make it easy and buy something. I again pointed out thats not an option. Everyone in the line seemed to agree.

This time she just waved her hand and asked customers in line if someone was paying cash to step up front and an older gentlemen did. She processed his stuff and opened the cash drawer and literally sort of smacked 2$ and change in my hand. Was appalled and disgusted but left.

I can say that again, this was not a question of money but behaviour. If she had been nice, we would have bought the stuff for 2$s or whatever. Instead you just lost a regular customer atleast at that location.

Do sincerely hope you take this into account and drive accountability here. I do understand these are tough times and people have bad days but taking this out to a customer in such a way is very poor attitude.

Would appreciate a response back on [protected]@hotmail.com.

Thanks

I am an employee of store 295 in wasaga beach, I witnessed the manager break protocol by giving cash to an employee who is not only not part of the management team but went alone to the bank for rolls of change. To me this is a huge no no, cash is never done alone and part of the management team should always be present. I know I should go to my district manager but the manager Staar makes it a point to tell all of us that she is close to the dm and we dont know how to take that. I am not the only one who day this occurs, the cashier' that worked this morning saw Staar give Janice the money and her leave the store with it, both the manager and Janice have been with the company for several years and should know better.

This issue is still going on and nothin is being done about this I was there today to be called a [censored] and a [censored] by kimmy grey an employee to dollarama in the plaza in saint john nb she went to sharon manager of the store asked to leave the store to watch her daughter leave the store not sure why but if thinks continues I will lay charges on her as because I should be able to go into any store and not be harassed by anyone thank you

Cynthia who is the assistant manager at the centermall in hamilton ontario is a rude unapproachable representative of your company, and should not be in the position to work in the public, let alone be an assistant manager! I was in the shop today after many rude encounters with her and moved out of her way to be polite and let her pass up the isle, and she rudely told me to get out of the way and follow the arrow which she knew had nothing to do with me going the wrong way she just wanted someone to yell at and make a spectacle out of in front of other customersthen yelled at me to keep going when I turned around and told her I was just being courteous to let her pass this is not the first nor i'm sure it will be the last encounter with this rude ignorant woman who should definitely not be working in any public situation! Your attention to this matter would be greatly appreciated regards lisa jones

Please look into this for the sake of your employees and customers. This is happening at your Cedar St. Dollarama in Cambridge, ON.
Not acceptable behaviour for managers when you have younger staff working there. Thanks.

Yesterday I walk into a Dollarama store at 7h30pm and there is no one in the store. Litterally I am by myself. I walk into an isle and the staff member tells me I have to follow the arrows. Seriously! I say. I'm by myself in the store. I go to the next isle and make my way back to the isle in the CORRECT direction. I ask her if I'm aloud to move back and forth in the isle if I spot something ? She loses her mind and tells me I have to leave. She tels the cashier that she needs to make sure that I leave. I pay for my stuff and leave. I would like to point out that I totally respect the mask wearing, the hand washing and the follow the arrows. But in this case, it was really a lack of common sense. FYI, stores have all removed the arrows on the floors. Any grocery has more people than this dolarama. I suggest you speak with the manager Sylvie at the store in St-Lazare, Québec. She is the one that was rude and out of line in the treatment I received. Plus, speak to your employees to have some common sense with the clients. Empty, no risk of interaction with anybody. Seriously!