Domino's Pizza
Reviews and Complaints

I have repeatedly been in Dominoes in Boone, NC, when the manager was there. He is unproffessional, has a [censored] attitude, and does not know how to deal with customers.
He has often said things to customers faces about how we shouldn't put in an order during rush hour. I happen to work in a restaraunt, and I would never dream of saying something like that. He is often also very rude to his employees. Customers do not want to hear this. Something has to be done about this guy.

I've ordered the Thin and crispy pizza many many times for work or home and it was always perfect. Today July 11th I ordered the thin and crispy medium sized pizza and when i opened the box up it was undercooked and not crispy at all. It was so soft it was sticking to the box. This is the second time its happened to me. The first time I just thought oh well its not to bad which it wasn't but today's pizza was really really soft and not crispy as i'm used too. There must be something off with this stores cooking staff.
Order Details
Morehead City, NC
Order #: 453671
Date: 07/11/2018 6:05PM

Thank you!
Heather Maxwell
[protected]@ec.rr.com

We ordered 2 medium pizzas last night to our room at Hampton inn on executive blvd in Euclid Ohio. Total was 12 something for both pizzas gave delivery person a 20 and told to keep it. When we went to eat they were way undercooked. We called and complained and asked if we could exchange ours for two more. We were told they weren't undercooked and wouldn't exchange.since we had extra sauce they wouldn't be cooked as well. If you look up my order history I have never had a complaint and I always order extra sauce thin and crispy. Just thought I would let you know this

Hi,
this is N Mohanmurali i had ordered no 142 06.50Pm on 08/07/2018. but order delivered 09.20Pm they told if you want delivery this take delivery if not want cancel order ha what is this product also very cold on 09.04pm when he had delivered not response of Manager A S Rao Nagar they told order will be delivery after 1hr or 1.30hrs and irresponsible i had felt my brother also lives in America and he is also take dominos but today onwards in my life i dont take Dominos pizza and order to my brother also and my friend also they are waste of my time and mood, money also they had told send new order but delivery same order old and cold product when it find delivery boy also gone i felt so much i don't leave as normal person because i don't give anybody to hurt but who's hurt me i don't leave them this is my phone number [protected]. nobody can call and solve my problem i will see up to 2 days there after i will complaint in Consumer cort

Name on Order: Teresa Holler
Callback Phone #: [protected]
Your Domino's Store (6689): 10598 Fuqua St Houston TX 77089 | [protected]
Carryout Time: 7/6/2018 5:00PM

Order Details
Order #: 692205
Date: 07/06/2018 4:32PM

The following order is being prepared at your store for Carryout:

Quantity Description Amount
1
Large (14") Thin Pizza
Whole: Robust Inspired Tomato Sauce, Cheese
$11.99
1
Garlic Dipping Cup
$0.50
Food & Bev Total: $12.49
Tax: $1.03
Bottle Deposit: $0.00
Total: $13.52

This was supposed to be a build your own with several toppings. I selected them all on the website but evidently it is not working correctly because the store manager said the order came thru as plain cheese, I chose carryout and picked up the order on the way to a friends house 20 minutes from the Dominoes. I didn't look at the pizza when I picked it up so when we open it we were quite surprised. I called the store to tell them of the mistake and the person who answered was rather rude and said you got what you ordered. He acted like it was not his problem to satisfy me so I asked for the manager.. The manager blamed it on the website and said it I wanted a replacement I would have to bring the pizza back to the store and then they would make a new one. I explained that I was 20 minutes away and that was not practical. I asked for a refund to my debit card and was t0ld that would be processed immediately. That was last Friday and I have not seen the credit on my bank records. Please contact me about this and credit my debit card for the $13, 52 as promised.

Teresa Holler

Complain regarding order taking person named "Abhishek Mondal" at Domino's Entally, Kolkata.
He misbehaved with me and was v.rude and unpolite. When I told him if he could give extra seasoning he outright rejected and told me that I am new to dominoes and don't know about it. When I complained the manager, his response was also not good and he started me teaching rules and regulations that they dont give Oregano's and chili flakes with burger pizza. The sheer disrespect questioned my loyalty towards dominos and I felt pathetic about the service and their behavior.

The quality at this outlet is not good also and their service is pathetic. They are always out of stock as regards Oregano's and chili flakes. I would take this to social media so that this thing is not taken lightly

I never had any problem with dominos but the ppl they have hierd as delivery had been rude and disrespecting . this will be the last time ordering at domins pizza. If they dont like the job they should not work there. I have been a customer for the past 3 years and the employees that they have hierd have been more rude then ever. The delivery have been over two hours late and their explanations dont make any sence.

I wanted to show my work team how much I appreciate them by ordering 3 large pizzas from dominoes. When I received the pizzas and we all sat down to have lunch it was not the pepperoni pizzas I ordered it was pepperoni BBQ pizza. I am so upset and disappointed. No one would eat the pizza because it didn't taste right. I was so embarrassed. It was a huge waste of money and 3 large pizzas are not cheap.

Wow I ordered a med pizza (@9:08pm) philly cheese steak and wings that were requested to be ran thru cooker twice... I was told it would be ready 15 to 20 min I leave to get my food get to dominos in Scottsbluff nebraska as the look for my wings I was then told my wings were being ran thru cooker a 2nd time... I was told to pull forward and they would bring it out to me in 5 min... I pull forward and wait at 9:51pm I go to the window and request my money back the guy tried to give me a gift card and a fee meal for next time! Why would I go back after waiting for nearly a hr for my food? The guy grabs my card voids out the transaction... not only did I waste my gas and a ur waiting for 1 med pizza and a 8 PC. Wing I left that place without food and he slammed the window in my face I went to burger king and spent my money and recv my food completely at loss for words I have never been so disrespected by dominos nore did I ever have to spend a hr waiting for my pizza and end up not even leaving with it this is unexpectable the way I was treated tonight and the way the situation was handled.

Good evening sir/mam,

My sister dropped her 3 kids came over and the food she gave me ran out by the time she came back which was 2 days later. They requested pizza and i told them that there is a local dominos nearby. I ordered 2 pizzas and 16 wings. 1 pizza with extra cheese and one with pepperoni. When i recieved my order the 2 pizzas were great but i only recieved 8 wings and 16 garlic knots. I would have just ate the garlic knots aswell but im lactose and tolerant which is why i got the wings for myself. I am a bodybuilder so this was a cheat day for me. I thought the wings would have been lower carb. The garlic knots
have dairy which makes me sick. I called back twice about this immediately after i recieved my order( about 5 mins). I spoke to a few people and the manager but i dont know if they hung up or if they lost connection. The next time i called back they said there is nothing they can do. I told them i would contact dominos corporate and they repeated that there is nothing they can do. Im not sure what to do next but i feel like i have been cheated and will take the next step that is available. Please help, thank you.

I ordered two large pizzas. The gentleman with an Indian accent asked for my phone number and address. I gave him. He said someone had just called and ordered two pizzas from the same number but with a different address. I told him that was my number. I told him he could even call the number to verify what I was saying, he said nothing. He took my order and I waited almost an hour and a half, then I called back. I got a lady who told me that the order was sent out. I said thank you. I waited another half an hour then called back, and got a third person. She asked for my number then told me to hold on. She came back to say that the pizza was delivered and someone from the address said that they didn't order any pizzas. I told her that no one came. She then proceeded to tell me the address they were sent to. I told her that that was not my address. She then asked for my address, I told her it was ok. I wasn't willing to wait another hour. The most important aspect of any business is customer service. It matters not how business is good, but how satisfied every customer is. It's one less customer for your business. I'm sure I'm not the only one.

I am writing in regards to an order that my husband and myself got at the Rockland, Maine Domino's. We were visiting our friends and wanted to treat them to pizza and decided buying yours, because we have had your pizza before and never had a bad pizza. We spend $60.00 and was very dissapointed with the order. We got 3 large thin crust pizza with different toppings and we also asked for extra cheese and got charged for that. We didnt get extra cheese, it honestly didnt have much at all and I have gotten thin pizzas, but these were so thin they were really dry. We wouldn't have minded spending that money but we didnt get what we wanted.

Last night at 10:20 PM, I used my mobile order app to order two orders of chicken wings and cookie bar. The app indicated the order would be delivered in 20 minutes. I watched my Domino's tracker; it wasn't progressing. At 11:15, 55 minutes after ordering (Store at 605 A1A Beach Blvd #421 St. Augustine, FL 32080) I called the store. Was placed on an extended hold for over 5 minutes then hung up on. I called back. Was placed on another 5 minute hold. Spoke to the person asking about the status of my order (which Tracker indicated had been delivered). The woman I spoke with had a terrible attitude. She told me, "I told you we are very busy and your order is already out for delivery." I explained that if I had known it would take well over an hour, I wouldn't have ordered. She said, "Are you serious?(sarcastically), and said (again), "I told you we are busy" and then she hung up the phone on me. About 10 minutes later (1 hour and 20 minutes or so after ordering) my order was received. The wings were cold and soggy. I am extremely disappointed in my experience. I feel my money should be refunded and the person on the phone should get some type of customer training. I won't be ordering from Dominos ever again.

I went to Domino's here in Plainview, Tx. I ordered, paid and waited inside while my pizza was being made. First thing I noticed off the bat is that not one employee had any gloves on at all. So I sat there and watched as he made my pizza. No gloves as he touched all the toppings. He then wiped his hands on his pants, touched the tip of his hat then stuck his hands in the box of dough. I asked one girl "Do you guys not wear gloves when making the pizza?". She said we constantly wash our hands. Which is not true because then she answered the phone and took an order. After she was done she went to make the pizza. She did not wash her hands like she said. She had germs from the phone and the computer screen. That is gross and unsanitary. Please resolve this issue

I tried to order from online and via phone call for 2.5 hours constantly and was not able to get an answer, from 10pm-12am. The store advertised 1am closing time. I am very disappointed. I called repeatedly and was sent to hold and repeatedly tried to order online with 2 different credit cards. My order was repeatedly not accepted or not answered on the phone. Never have I been so frustrated within dominoes pizza.

Date of incident - 7/3/18
My Name - Richard Jones
Domino's Store (7843) - 156 W La Habra Blvd. La Habra, Ca. 90631
Delivery Time - Approximately 7:30 PM

I have not really been a fan of Dominos for some time. However, with the recent changes in quality and advertising, I decided to give it another try. The on-line ordering process is easy, the pizzas got delivered on time, they were fresh, and tasted delicious. The only problem is that I didn't receive what I ordered. I called the store to explain the situation to the manager. I explained to her that I clearly remember ordering two thin crust pizzas with regular cheese, regular sauce, and several vegetables. What I received was two thin crust pizzas with extra cheese. Her only response was that I must have made a mistake and I should have read the confirmation email more clearly. I explained from several different perspective how I felt that the on-line ordering process was great. I felt confidant that I ordered correctly so did not feel inclined to double check the confirmation email. Her only response to my complaint was that I should have read my confirmation email. After she responded with that same response several times, she finally told me that I can repurchase the pizzas at my owe expense if I wasn't satisfied with what I received. As if I needed that guidance. As she repeatedly told me this, I could hear the smile on her face as if she was gloating to those around her...

I do recall something that could have caused the issue. At the end of my on-line ordering experience when I was inputting my credit card information, my computer offered an autofill option for the card that I was using. After about four failed attempts, I realized that the autofill had the wrong expiration date (recently got a new card). I corrected the expiration date and the order submitted. Possibly the system reset my pizzas during that process.

Regardless if this was my mistake or not, I was dissatisfied with what I received and a decent manager would have replaced my pizzas with what I intended to order. I explained that I would not eat the pizzas while we waited for our replacements if she felt that I was trying to manipulate the system, but her only only response was the very immature, arrogant, disrespectful statement that it was my fault and I can just buy them again. Her behavior is unacceptable by a manager at any establishment at any level.

We did end up eating the cheese pizzas and they tasted great. However, the way I was treated turned me off, possibly for life. Not worth a $30 correction in my opinion.

Date of Incident : 3rd July
Client Number : [protected]
Ordered By: Anitha Kumari
Store: Brussels Ixelles Chaussee d'lxelles

Complaint Description: The order was place by 9:45, we called Dominos pizza from 10:30 till 11:45, they sounded that they made some fun when we enquired about the order. By 12:00 clock they said the order cannot be provided as kitchen is closed.

Desirable Resolution: We need the same order for free from the same Dominos.

I ordered a pizza at 3:20pm from domino's pizza at Boston road, Bronx 10466 and this is the time I called the store and the lady that picked up prefered to cancel the order because she didnt have excuses to use for me even they said that « jamal » (the delivery guy) wasnt there and that he left the store at 4:30pm with my ordered but I never got it

I ordered a pizza and chicken sandwich last night on iPhone app. They told me my estimate time my food will be ready. They still haven't delivered my order and I paid online check out! So freaking beyond pissed! I ordered my food two hr ago before store closing. I called to see what's up with my Order they didn't pick up phone. I've been a loyal customer to dominos and you called this excellence customer service. False advertising! I wanted my money back! Updated: I received my order late. The delivery guy arrived with rude attitude.

In 6/29/18 I ordered 2 pizzas and 2liter sprite. First I waited over 1hour and 15 min for delivery. I called the store and they said the power went out and I should receive my order within the hour. I did. But one of my pizzas looked horrible. The pizza was in bad shape. Not like the other and my past orders. I have pictures if needed. My name is Cynt Ann, [protected]. My email is [protected]@gmail.com. Please get back to me about this matter.