Domino's Pizza
Reviews and Complaints

I made a recent order and was very disappointed the pizzas I ordered were NOT as I wished! I specifically requested they pizzas have MORE SAUCE and light on the chees. I received two pizzas with MORE cheese than sauce.

They tasted rather bland and dry as pizzas go. I'd like to order more from this local Domino's in the future but I'm concerned I'm going to get the same thing ... less sauce and more cheese than I prefer. I realize the pizza chef's are working hard and do try to do their jobs well; however, I think this is a case of "Monotony" impacting the chef's. Especially on a busy night when many orders are called in.

I just wanted to mention it. More sauce means better taste; less cheese means less cholesterol and fat.

Customer Information
Name on Order: Gregory Higgs
Delivery Address: 230 W 141ST ST 5B, NEW YORK, NY [protected]
Callback Phone #: [protected]
Your Domino's Store (3335): 2554 Adam Clayton Powell Jr. New York NY 10039 | [protected]
Delivery Time: Approximately 30-40 minutes

Order Details
Order #: 385
Date: 09/29/2017 10:17PM

The following order is being delivered hot and fresh to your door:

Quantity Description Amount
1
Medium (12") Handmade Pan Pizza
Whole: Light Cheese, Pepperoni, Italian Sausage, Extra Robust Inspired Tomato Sauce
$6.99
1
Medium (12") Handmade Pan Pizza
Whole: Extra Italian Sausage, Black Olives, Extra Robust Inspired Tomato Sauce, Cheese
$8.79
Coupon Used: Choose any two or more Medium 2-topping Pizzas*, Bread Twists, Salads, Pastas*, 8-Piece Wings, Specialty Chicken, Boneless Chicken, Stuffed Cheesy Breads, Oven Baked Sandwiches, and Marbled Cookie Brownie for $5.99 each.

Food & Bev Total: $15.78
Tax: $1.71
Bottle Deposit/SBT: $0.00
Delivery Charge: $3.49
Total: $20.98

10/05/2017
So I play this app called Avakin Life and I take offers to get Avacoins but I Only had to enter my email for a chance to win a dominos gift card for 4480 avacoins and I didn't get it. I'm kind of mad about it I would really like it if you guys could do something about that? Like give me the amount of coins I was supposed to receive I'd really appreciate it. Thanks.

I placed my order online and paid for it via my card. Yet the store is saying I never paid for my order and refused to give me my food.
Customer Information
Name on Order: Rennae Ford
Callback Phone #: [protected]
Your Domino's Store (4326): 900 M St SE Washington DC 20003 | [protected]
Carryout Time: Approximately 24-34 minutes
Order Details
Order #: 464713
Date: 09/29/2017 5:56PM
The following order is being prepared at your store for Carryout:
Quantity Description Amount
1
Medium (12") Hand Tossed Pizza
Whole: Extra Cheese, Pepperoni, Robust Inspired Tomato Sauce
$5.99
1
Medium (12") Hand Tossed Pizza
Whole: Extra Cheese, Premium Chicken, Robust Inspired Tomato Sauce
$5.99
Coupon Used: Choose any two or more Medium 2-topping Pizzas*, Bread Twists, Salads, Pastas*, 8-Piece Wings, Specialty Chicken, Boneless Chicken, Stuffed Cheesy Breads, Oven Baked Sandwiches, and Marbled Cookie Brownie for $5.99 each.
Food & Bev Total: $11.98
Tax: $1.20
Bottle Deposit/SBT: $0.00
Total: $13.18
Piece of the Pie Rewards™
You earned 20 points for this order! Points typically become available after 48 hours and remain in pending status until that point. Visit your Pizza Profile to track your points.
Payment Details
Payment Method: Credit Card $13.18
*Drivers carry less than $20 in change and checks are NOT accepted for online orders.

So I ordered a pan pizza but right away I realize the crust is thin, looks undercooked, and horribly cut. I taste a couple slices and it just didn't taste like it usually does, it tasted liked it needed to be cooked longer. So I call in and tell them so they offer another free of charge but the second one tastes undercooked but at least has thicker crust. They were chill though but waste of $10. The funny thing is I've eaten from this store before and it's never been so [censor].

On Saturday 30 September 2017 my friend and I ordered 2 pizzas for take-away. We told the lady at the counter that we will be back in 20 min time because we had to go quickly to Spar as well. I ordered a Traditional Hawain pizza and my friend ordered a Epic Extravaganza pizza. To qualify for the R40 discount the lady at the counter suggest that we order instead any 2 Epic pizzas, I changed my order to a Epic Carribean (because I love pineapple on my pizza). We paid and leave to go to Spar. When we were finished at Spar, I quickly popped in a Dominos, collect our pizza and we went off to home. Only at home we realised that our order was mixed up. We received a Traditional Hawain pizza and a Epic Carribean (my friend do not like pineapple at all). We were so dissapointed and we had no time then to drove back to Domino's as we had an appointment to attend to. I know I was supposed to double checked our order and double checked the till slip but I never had any problems before with a mixed up order when we ordered from Domino's and I was in a hurry. I still do love your pizzas, best in town and I will order from you again but next time I will make sure and double check every thing before leaving the store. I just wanted to bring this incident under your attention for future mishapps.

Our order looked like they were threw together and the toppings was very little than normal they were not very hot and our two liter coke was hot not like usual we ordered two, two topping pizzas one with Bacon and Philly steak the other was light sauce, hamburger and pepperoni with two garlic dipping sauces I love dominoes but not very happy with the last order I do hope y'all can fix this for me please

I recently ordered a med pie and garlic knots from Kissimmee store and on arrival pizza was burnt cheese melted completely garlic bites had no garlic barely I was very i satisfied the driver also forgot my soda so I had to wait 45 additionally to even start my dinner I called mgr all they did was replace knots I was very unsatified with this experience I would like refund or voucher for another meal or something
Sincerely mad. Customer

Staff and Manager has a hygiene and health problems.

Location Domino’s 6314 Queens Blvd, 11377

On 9/29/2017 at 1:08 pm I went into the Dominos pizzeria and placed an order for stuffed cheesy bread. While waiting for my order, I witnessed the manager named Alee or Allah cough in his hand and then proceeded to make oders without washing his hands. I also witnessed a staff member using the phone to take orders and continued to make pizza without washing their hands. When I informed them that I saw them touching the food without washing their hands, the manager was very rude. I asked for a refund and was told by the manager that I could not get a refund. I did not see any signs in the pizzeria stating no refunds. The manager told me that I can buy something else but will not give me a refund. I was forced to take water bottles. There was another person, a man, who was behind me who also canceled their order because of the hygiene problem in that pizzeria. He left without taking any merchandise. This location must be investigated and the staff must be trained on health and hygiene. This was added hardships for me and my family because I had to spend additional money that I did not have to feed my family.

I ordered from the Hinesville, GA store on September 29th at around 1800. At 2030, I called the store to check on my order. I was told that they were waiting on a driver to deliver my pizza. I called back at 2130 to check on my order, and found out it was canceled and no one knew why. I did not want to submit another order. I called PIZZA HUT and placed my order with them. My food arrived in less than an hour. The DOMINOS store is very UNPROFESSIONAL. I guess I will stick to PIZZA HUT!

I'm Sept 29th at 5:28 I placed an order online with my local Dominos on Athletic Blvd in Clayton, NC. I used my free pizza thru my rewards and then ordered two other items. When i placed the order it said 20 to 30 mins. After 20 mins of the status not changing on the phone i went to their place. The guy that waited on me said my order was not ready and it would be about another hour. After asking to speak to the manager Allie came and said they were like 50 pizzas behind. As you can imagine I'm upset and in can't believe what I'm hearing. I told her to cancel my order. I then called another Dominos on 70 Hwy in Clayton and they could have my order done in 15 mins. Another problem when she cancelled my order it took away my free pizza I originally had. I called back to the athletic Blvd location and talk to Will the district manager and he said he couldn't did anything about the free pizza rewards it will show up again in two days... that will do me no good now. He said he could make my pizza there but they were 120 pizzas behind! I couldn't wait til bedtime. How does someone get that far behind? I have never had a problem before but very upset and do not plan on going back after this. Felt like the people didn't care. Didn't offer to contact other location to help me and explain what happen so I could get my rewards pizza. I really hope someone will look into what happen at that location tonight so nothing happens like this again to people. I hope someone will at least care enough to reach out to me about what happen. I know I any just one customer but I was a long time customer and very disappointed in what happen.

Ordered a 2 topping medium pizza and a 8 pc boneless chicken and 2 liter coke at 1:58pm. Received them at 3:56pm. Dominos store is 5 mins drive distance away from our business. (7836 wise ave Baltimore, MD) Pizza and chicken both cold and hard. Not even warm. Such a nice way to waste $21 and time. Is it so hard to make a single call to let us know? Or if it is going to be late, at least bring food in good condition?

The whole pasta was either over cooked or it was raw it was so hard to chew I almost garbaged the whole pasta
It is very disappointing that in the process of delivering something there is one section of quality check inspite checking this is the case all together delivery took so long and what I want to eat is raw that’s hard to chew is highly disappointing

On Tuesday, September 26, 2017, I phoned in my order at 5:35 and said I would pick it up at 6:05. I was told "no problem". When I arrived I found out the order had not even been placed. It seems a new hire was being trained and many of the orders had not been put through properly. The place was packed with angry customers. I was told it would be just a few minutes but that was not the case. I kept on asking how much longer and they kept saying just a few more minutes. I wound up waiting for over an hour, and when they finally gave me the pizza and wings, the pizza wasn't even what I ordered. Waiting for over an hour is completely wrong and horrible customer service. I have been going to this Domino's for as long as I can remember, and the service is hit and miss. Sometimes it is great and other times it is pretty bad, but this was the worst ever. This was not how I planned on spending my evening after working a long day. I hope to hear from you soon.

I came outside to get my food and the delivery guy was in the car on the phone . Secondly my food was an hour and half late according to the tracker it was only going to take 28-38 minutes. I didn't blame the driver at first upon arrival because the stores are usually busy. Every thing was cold wings and pizza were dry and that's unacceptable. I called the place back and they didn't want to give me my money back unless I returned the pizza. They finally came and got the pizza and I got my money back. Poor service, food wasn't warmed, and I waited almost 2 hours for nothing.

i placed an order for delivery on 9/18 same order i always place i ordered bbq wings i got buffalo i ordered a 2 liter of diet coke got a 20 oz of coke even though i had already paid for a 2 liter over the phone with a debit card one of the pizza had the wrong topping the delivery guy went back to change the coke and when he came back told him how the order was all wrong the thing is they always get it wrong it is not the first time the send some thing that has nothing to do with what i ordered he said sorry and would credit my order i called the next day to use said credit spoke to a n alexis who was rude said i had no credit and that they had given credit to me before and if i did not like them to order some where else she was rude she yelled and insulted me i will never order form them again sadly there is no other dominos in my area so i guess they just lost a customer and they dont seem to care no one from there reached out to me

We ordered 3 delivered pizza on the 25/09/2017 5-15 pm we live in the BRADBURY 2560. We ordered your new extra meat lovers pizza the pizza did not taste right it had a salty bitter taste.
We also ordered you new cheese and garlic pizza by far the pizza was the worst, the garlic was very bitter the cheese was tasteless and when it went cold it set like a rock we end up throwing out most of this pizza.
We all so had a supreme pizza which was also very average in taste.

Very disappointed we use to buy domino's but your pizza became were average so we changed brands. This time I thought I would give your new menu a go... Big mistake. I would like a refund or part of as one if you pizza was much uneatable . Name Debra saad email [protected]@tpg.com.au HP [protected]

I work on the road so I tend to eat a lot of pizza. I am currently working in Swift Current, and ordered pizza for delivery. When I called they took my motel and room number and gave me a price. After 35 minutes I called back and they told me I didnt provide the delivery information. HOW CAN YOU GET DELIVERY AND NOT GIVE THE ADDRESS!? Anyways, I called back again and they said it was on the way? I didn't give the address again...doesn't make much sense. But my pizza finally arrived 50 minutes after I ordered it. And still had to pay full price.
I am not satisfied one bit with Domino's and will not be ordering again with crappy service like that.

We ordered online. We ordered stuffed jalapeno cheese bread and then when it was delivered we got cinnamon twists so I called the store and told them that before we realize they sent us the wrong order our children ate it but that's not what we ordered and she said we would have to pay to get a new one when it was their mistake I understand wanting the old food back but in reality I have worked at 3 different pizza places an know you throw it away anyways.

Im complaining because the order I said I wanted was not completed. I asked for triple the sauce and even offered to pay, it was dry as ever, chicken wasn't cut like I asked and I called the store and my complaint went completely out the window. They just put me on hold and never came back to the phone. I feel that is very rude and I am a very dissatisfied customer.

Date: 09-24-2017
Order No.: 762365

My name is Jainesh Panchal on which the pizza had been ordered, We were twelve friends together on Saturday night and thought for a good pizza from dominos so I ordered online and got delivered around 2:30 midnight and all of the four pizzas were totally burnt, blacked out. Also, the delivery guy wasn't really into the good manner and we felt so rude. The order contained two large hand-tossed pizzas and two medium pan pizzas and all of them were disgusting, not at all eatable.

The pizzas were so burnt that we could hardly able to see topping or any layer of cheese as it was covered with black layers of overcooked carbon and smells like a small piece of coal.

We have pictures of the burnt pizzas attached to this complaint, we contacted the store (Address: 1913 N Placentia Ave, Placentia, CA 92870) in the morning but I don't think they are ready to do anything because they are just avoiding the whole matter and giving it time as much as they can. they assured me that any of their supervisor or manager will call me but nothing happened so far!

This isn't acceptable at all from Domino's. I and my friends had been hungry whole night just because of that incident, I want to be compensated and rewarded for the damage I got. We want Domino's to take proper and firm actions in order to justify the matter rather than avoiding and postponing the matter.

Contact details:

Name: Jainesh Panchal
Contact: +[protected]