DPD UK review: Delivery

I have delivery instructions on my account. I was due to receive my mobile phone today. The driver did not read the instructions she just came to the front of the shops took a photo and left. My front door is round the back of the shops. There is no access at the front. So I missed my delivery. I am not very happy.! I then tried the chat and all it did was send me on a merry dance, dropping me off of conversations. See below. This is not good enough. You should be able to speak to your driver so that you can give directions if they are not going to bother reading them. If they have trouble they should contact you. I could of guided her in. I need my phone and this is beyond useless for customers. I mean look at the conversation I had.!

We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you need further assistance or wish to explore these options, please let me know!
agent
Your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update states: "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you would like to proceed with any of these options or need further assistance, please let me know!
speak to a human
I understand that you'd like to speak to a human. I will transfer you to a member of our team now for further assistance. Please hold for a moment.
We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have a few options available for your parcel: you can VIP your parcel, arrange for it to be delivered to your neighbour, or change the delivery day. Unfortunately, collection from a Pickup Point is not available for this parcel. If you have any further questions or need assistance with the available options, feel free to ask!
speak to customer complaints
I'm sorry to hear that you're not happy with your experience. I can assist you with your concern here, or if you'd prefer, I can transfer you to a team member who can help with your complaint. Please let me know how you'd like to proceed.
transfer to a team member
Sure, let me transfer you to a member of our team now for further assistance. Please hold for a moment.
We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you need further assistance or wish to explore these options, please let me know!
transfer me to a team member
Sure, let me transfer you to a member of our team now for further assistance. Please hold for a moment.
We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you need any further assistance or wish to explore these options, please let me know!
Transfer me to a team member
Sure, let me transfer you to a member of our team now for further assistance. Please hold for a moment.
We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you need further assistance or wish to explore these options, please let me know!
customer complaints
I'm sorry to hear that you're experiencing issues with your parcel delivery. I understand how frustrating this can be. Your parcel [protected]) is currently being held due to new delivery instructions. The latest update indicates that the driver was unable to deliver today and will return on Sunday, 19 January. If you have any specific complaints or concerns regarding this situation, please let me know, and I can assist you further or escalate the issue as needed.
Yes I want to complain as they driver did not read the delivery instructions
I'm sorry to hear that the driver did not follow your delivery instructions. This can be quite frustrating. It's important to note that sometimes drivers may not receive the instructions in time, or there may be unclear instructions that lead to a misunderstanding. If you would like to formally lodge a complaint regarding this issue, I can assist you with that. Please let me know how you would like to proceed, and I can help escalate your concerns to the appropriate team.
lodge a complaint
I'm sorry to hear about your experience with the driver not following your delivery instructions. I understand how frustrating this situation can be. To formally lodge a complaint regarding this issue, I can assist you with that. Please provide me with any specific details you would like to include in your complaint, and I will ensure it is escalated to the appropriate team for further review.
The driver did not read the instructions, came round the front instead of round the back. I do not have any front door! She took a photo of the front of a shop and left
I'm really sorry to hear about the issues you've experienced with your parcel delivery. It sounds very frustrating that the driver did not follow your delivery instructions and took a photo of the wrong location. To address your complaint, I will escalate this matter to the appropriate team for further investigation. They will look into why the driver did not adhere to the instructions provided and ensure that this is addressed. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
We are here to help with your delivery. First of all, I am going to check the status of your parcel
Hi Meloney Blazye, The status of your parcel [protected]) is currently being held as we have received new instructions for the delivery. The latest update indicates that "Sorry, we missed you. Your driver Mircea won't be back today but we'll be back on Sunday, 19 January with your parcel." You have several options available for your parcel, including: - VIP my parcel - Deliver to my neighbour - Change the delivery day If you need further assistance or wish to explore these options, please let me know!
I have delivery instructions on my account and she did not read or follow them
I understand your frustration regarding the delivery instructions not being followed. It's possible that the driver may not have received the instructions in time, or there could have been an issue with the clarity of those instructions. If you would like, I can assist you in exploring your options for the parcel. You can choose to VIP your parcel, deliver it to your neighbour, or change the delivery day. Please let me know how you would like to proceed!
We are here to help with your delivery. First of all, I am going to check the status of your parcel
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