Dreams

I didn't purchase anything from your company, and I was charged $39.39. They used my debit card ending in 8838 ( Wells Fargo Bank). I want this amount returned to my card ASAP.

Andrew Baillie

I accidentally found myself as a prime member in eDreams website for selling flight tickets. I cancelled the membership by online chat with an agent but I found today that eDreams charged me 54.99 euro. I want to refund the 54.99 euros back and CANCEL my membership

20/09/2022 India vs Australia T20 match

First price winner created only one team

It’s happen so many time only one team created and won - I m sure it’s fake player from company side

Agree with all the above. Worst service I have ever had. Cancelled order, money bsck to come.

Please contact Trading Standards if you have a complaint about Dreams. They will investigate if enough are received. Dreams has a new scam which I fell for. They put a product stand for £219 in front of an excellent beige/brown striped mattress which I tested and bought. The mattress that was delivered was white, hard and poor. I was then told if I wanted the mattress I had chosen it was an additional £219. Liars, conmem, and cheats. I did not pay them anything extra and consider I got off lightly having read the complaints. I have informed Trading Standards but don't have proof so cannot do anything for myself. If your bed is not as described or is damaged or deteriorates quickly you are entitled to your money back regardless of any contract signed. Those are yourconsumer rights.

AVOID this company" DREAMS" they are ruthless liars and will stoop to any low level just to get a sale. I bought bedroom furniture recently and I was lead to believe it was flat pack furniture by the salesman WAYNE who served me in the DREAMS SWINDON BRANCH STORE recently, WAYNE reassured me that the furniture was definetely flat pack, after I had made it crystal clear to him that flat pack furniture was the only furniture which would fit down my basement stairs. When the furniture was delivered it turned out to be assembled glued together furniture and I had no choice but to refuse delivery of the glued together furniture as this was no good to me since I could not use it. The delivery men returned the furniture there and then, and now HASSAN FROM DREAMS HEAD OFFICE is demanding an extortionate £150 cancelled delivery fee from me, and he is refusing to give me my refund of £1, 535 for the furniture, even though the furniture which was delivered to me was NOT what I had ordered. This DREAMS company have so far to their credit been exposed and investigated on national televisions BBC 1 THE WATCH DOG PROGRAM, AND FORCED TO APOLOGIZE FOR THE RUTHLESS WAY THEY OPERATE TOWARDS THEIR CUSTOMERS IN ORDER TO ACHIEVE THEIR SALES, THEY HAVE ALSO BEEN EXPOSED, AND INVESTIGATED BY THE FAIR TRADING STANDARDS, AND THIS COMPANY ALSO HAS ONE REVIEW SITE WHICH IS" THE REAL ONE" AND HAS ENDLESS ONE STAR RATED REVIEWS AGAINST THEM, THEIR SECOND NEWER REVIEW SITE IS VERY CLEVERLY AND CLEARLY A SELF MANAGED REVIEW SITE, YOU WILL NEED TO DIG DEEP FOR THE BAD REVIEWS ON THIS ONE, BECAUSE AS SOON AS A BAD REVIEW GOES ON THIS SITE THEY FLOOD THE REVIEW SITE WITH A FEW ONE LINER REVIEWS, AND THEN A FEW MORE DISCRIPTIVE REVIEWS TO FOLLOW IN ORDER TO FLOOD OUT THE NEGATIVE REVIEWS.
I ALSO HAD MY CREDIT CARD HACKED INTO WHICH COINCIDED WITH BOTH OF THE TIMES I WENT INT THE SWINDON BRANCH STORE.
THIS COMPANY OPERATES IN A RUTHLESS ! MANNER TO ACHIEVE ITS SALES. BE VERY CAREFUL, AND DO NOT LET YOUR CREDIT CARD LEAVE YOUR SIGHT.

Dreams are a nightmare! We went to their Lakeside store on 14 January to browse for a new mattress. An over eager sales assistant asked what were our requirements and we said a king size mattress *not* foam and a cool surface as I suffer from night sweats as going through the menopause. We were guided by the assistant to specific area and we chose (what we thought was a sprung mattress) and it had the gel topping. We double checked with the assistant that it was not foam and he said no, we checked with him the depth of the mattress and he said it was standard depth (I explained that I wanted my current fitted sheets to fit as didnt want to have to buy new to accommodate a deeper mattress). We went ahead and decided to buy but also somehow got talked into purchasing the mattress topper/cover, the insurance, etc. anyway fast forward, the mattress arrived last Saturday. As soon as delivery drivers left, we noticed a terrible chemical smell from mattress, I immediately rang the driver on his mobile to ask if he could pop back and give us back our old mattress and explaining why, he said no, he couldnt. I rang Dreams at Lakeside left 4 messages but no one rang me back, finally, a manager called back hours later he was most curt and unsympathetic and I said could we get our old mattress back he said no, it had been destroyed! Since then, we have not been able to sleep on the mattress or be in the bedroom due to the strong chemical fumes in and on the mattress, we are sleeping on the sofa downstairs. We have to leave bedroom windows open all day to try and get rid of the smell but its been 5 days now ... my partner is asthmatic and has breathing difficulties, so you can inagine how this smell is affecting his health. We were not warned at the time of purchase that the mattress would have a smell, I have researched myself new mattress smells and it would seem that foam mattresses have a chemical in them during manufacture which is supposed to dissipate over time called 'off-gassing' but we are puzzled, as we were told that our mattress was not foam but sprung mattress. To add to this, the assistant who sold us the mattress lied again because it is deeper than my old mattress and my bedding does not fit, so have to now go and buy deeper fitted bottom sheets. I have tried to contact Dreams again but no one answers the phone it is truly appalling, I am on the verge of a breakdown because of this and other personal issues but this had just added to my stress. I beg anyone thinking of getting a bed or anything from Dreams to think again - go elsewhere people.

I purchased a bed from Dreams not even two years old and the base on the right hand side has collapsed . We are a retired couple so it has not been misused and given the price of over a thousand pounds I expected it to last a little longer. Sent someone out to look at the bed two months later still no resolve. Do not purchase a bed forms Dreams they appear to be very expensive for inferior quality beds.

Dreams? Don't. Bought a very expensive high sleeper for my daughter, who has leukaemia, from Andrew at the Kings Heath store. The guy was completely useless. He assured me that the bed would be delivered on a certain date, so I dismantled my daughter's old bed. Needless to say that the bed didn't arrive and she is now having to sleep on the floor. Still haven't received it and no apologies from the store. Instead, I get thinly veiled threats of violence from the guy when I call to complain. They are ###. Whatever you do, don't shop at this poor excuse for a store.

Don't buy a tv bed from them, they can't get signal. Had to pay out an extra £139 on a digi box because they only have hdmi attachments no scart- funny how that gets 60 tv channels and 20 radio chanels with the ariel positioned in the same place that the bed gets none! But hey its already paid for so dreams couldn't care less. Several calls and nothing resolved - absolutely useless! And there is an imperfection on the tv screen. I thought trying to arrange delivery with them was bad enough!
Absolutely useless avoif using them!