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Dreyer's Ice Cream
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1.2 25 Complaints
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Dreyer's Ice Cream Complaints 25

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D
12:08 am EDT

Dreyer's Ice Cream Outshine fruit bars

Bought a box of 24 at Costco, Kahului, Maui, HI and noticed the strawberry and pineapple bars were a minimum of 1/2" shorter than ones in my freezer from a previous purchase. The grape and lime seemed slightly shorter than usual. UPC codes from the outside of the box top was [protected] and the bottom had an additional outside the bar code, [protected]. Strawberry was [protected]. I am a regular customer and purchase Outshine whenever Costco stocks it.

Desired outcome: Let me know what you think about this.

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S
10:55 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dreyer's Ice Cream Mint Oreo ice cream

I have purchased two half gallons at our local Dollar General for $5 each and neither one have Oreo pieces in them. I am very disappointed and upset cuz it is false advertisement what is pictured on the front cuz it definitely is not what is inside the container. I contacted Oreo and they told me to contact you to get this resolved. I would like to be contacted especially since I've tried to put in a complaint already which I screenshot below and sent and your website won't allow it. It's very disappointing for a company so big to have this poor of customer service and quality control

Desired outcome: I would like a refund on my money or coupons to get new 1/2 gallons and I would like somebody to contact me and explain why there was not one piece of Oreo in either container

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J
3:50 pm EDT

Dreyer's Ice Cream Caramel Delight

Purchased a 1.5 quart tub of ice cream and put in my freezer 8 minutes later when I got home. 3ish hours later I opened container to find there was a void in the center that appeared melted out, It was not created by a spoon or fork, it was very smooth. I was able to pour 1 1/2 cups of milk into the void to bring the level up to the surrounding ice cream. I used milk so I could drink the milk afterwards and not waste it like if I used water. It was very frustrating as I love the Dreyer's slow churned ice cream.

Desired outcome: I would like a refund, coupons, a million dollars or whatever you view as appropriate.

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Is Dreyer's Ice Cream Legit?

Dreyer's Ice Cream earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dreyer's Ice Cream to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Dreyer's Ice Cream is known for their high standards and safety. If you're thinking about dealing with Dreyer's Ice Cream, it's wise to check how they handle complaints.
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ComplaintsBoard
A
8:44 pm EDT

Dreyer's Ice Cream Dreyers Original Rocky Road Icecream

I purchased a tub of Dreyers Rocky Road Icecream from our local store here. I dished out some icecream to a friend and while she was eating hers she spat out a piece of red chewed bubblegum!

THIS IS UNACCEPTABLE AND GROSS!

VERY UNACCEPTABLE!

I WOULD LIKE YOUR WORKERS NOT TO THROW THEIR GUM IN THE TUBS WHILE THEYRE WORKING ON THEM!

Desired outcome: PLEASE REFUND!!! I WOULD LIKE YOUR WORKERS NOT TO THROW THEIR GUM IN THE TUBS WHILE THEYRE WORKING ON THEM!

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A
11:14 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dreyer's Ice Cream Dieters SPUMONI ICE CREAM

The label stated that there are pistachios, almonds, fruits, nuts. ALL I got was a tub of cherry, chocolate and pistachio flavored ice cream. So disappointed.

Desired outcome: Total refund just NO COUPONS for Dreyers brand.

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P
5:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Dreyers slow churned drumstick flavor

I live in Gilbert, AZ - haven’t been able to find this ice cream flavor for a couple months now. When will it be delivered? Please help. Thank you. P.S. I miss this flavor. I am buying butter pecan but it’s truly a second choice. Also when the slow churned drumstick was in stock at Fry’s Supermarket’s I’d buy six at a time

Pamela Chitty

[protected]@gmail.com

Desired outcome: Dreyers slow churned drumstick flavor supply

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D
6:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Butter pecan ice cream

On April 10th, 2022 I went to my local Walgreens and purchased some butter pecan ice cream. I got home and began to eat the ice cream when I felt a crunch as I bit down then a sharp pain in my cheek, gum, and tooth. I immediately spat out what was in my mouth into a napkin to realize that it had been a pecan that still had a shell on it. I immediately took pictures then emailed the company. I then realized I cracked my tooth biting into the frozen pecan shell. By April 13th I was informed that if I filled any claims to get my tooth looked at it repaired the claim would be denied because I didn't keep the materials I spat out of my mouth abd that the company wanted it for processing. So with pictures, filling out the indepth questionnaire, batch number, best by date, location, etc.. I was supposed to save what I chewed into MIND YOU it's COVID and send that to the company once they sent a bag to my home for me to send the materials back to them. Also I was told this on 4/13 when I purchased the ice cream 4/10 and did not receive a response til 4/11 which I explained that I took pictures and threw the rest out. Couldn't trust that my children would be safe eating any part of it and I'm grateful that it was me and my 6 year old did not bite into, swallow, or digest any part of that shell.

Desired outcome: I'm not sure at this point. After the email correspondences I have to figure out the next steps.

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12:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Cookies and cream with no cookies.

My go to when I have a craving, went to my local Dollar General, but the lower fat, slow churned Cookies and Cream, and proceeded to dig to find ANY cookie pieces. There aren't any enough to make even a 1/4 of a cookie. Very disappointed when I got it home, and me with no chocolate sauce to help it along. What is happening with your production line? Just send me a few coupons and call it good. Thx

Desired outcome: Just compensate with a few coupons. This is ridiculous

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R
8:23 am EDT

Dreyer's Ice Cream 1239580231A

I bought brownie brick road at stater brothers in Moreno Valley ca 92557.

There was a rubber coil in the ice cream mid way.

Foreign material in the ice cream.

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Q
12:33 pm EDT

Dreyer's Ice Cream Chocolate slow churned

Yikes Dreyers, my favorite go to and I have a party, bought four different flavors and the chocolate was 2/3's full. 😕
Been eating and serving Dreyers for years always delicious. I know things happen. Just a heads up.

Desired outcome: Credit for missing ice cream

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H
5:20 pm EDT

Dreyer's Ice Cream Rocky Road Dreyer’s Ice Cream

Just imagine you're craving Rocky Road Ice Cream. The creamy chocolate ice cream, the almonds and those yummy marshmallows! You get home… open it, are so excited ….. only to take two bites…. No mallows….. three, four, five bites still no mallows….. so now you're digging for them. Thinking to yourself ….. maybe they just aren't on the top. So you start digging for the marshmallows…. Only to get halfway through the carton of ice cream to not find ONE single marshmallow! Umm…. What?! The pictures below are the sad true story of what happened to me after buying the "Rocky Road collection" ! Not one single mallow from top to the middle and I even dug to the bottom! Not a single marshmallow! It's not Rocky Road if there aren't marshmallows in it! This wasn't tampering or the ice cream melting…. This was straight up Dreyer's forgot to put the marshmallows in the "Rocky Road Collection"! What gives guys?!?!

There's no place where I am supposed to put my info for anyone to get back with me…. So here's my email…. [protected]@gmail.com

Desired outcome: Compensation of some kind….. coupons to get more ice cream…..

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Elizabeth Rohde
Carmichael, US
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Apr 10, 2022 12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Omgoodness, sounds like my Dreyers, slow churned Cookies and Cream that I just bought, minus a cookie. What is happening with this ice cream? Its my go to when craving, but I did the same type of dig, with nary a cookie crumb in sight. If I wanted vanilla, I would HAVE BOUGHT VANILLA. Ridiculous.

ComplaintsBoard
C
1:18 pm EDT

Dreyer's Ice Cream Slow Churned Chocolate Ice Cream

I purchased a half gallon of Slow Churned Chocolate Ice Cream from my local Smith's grocery store. When I got home and opened it, it looked like it was partially full. I have attached photos of the container, along with what I found when I opened the product. I am including a picture of the bottom of the container, but it was difficult to read, so hopefully it comes through on the picture better.

I do purchase this brand of ice cream frequently and usually satisfied with the quality of the product. This circumstance was very disappointing.

Desired outcome: I would like replacements for the incident.

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M
11:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Your tiny little over priced ice cream

I went to Albertsons to buy some ice cream. When I saw your tiny little carton of ice cream for the full price of what used to be a half gallon I bought Albertson brand. It wasn't any bigger but the price was proportionate to its size. If I ever buy another one of your products, I hope I choke on it for being so stupid. If you need money that badly, get a job.

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T
4:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Dryers salted caramel pretzel path

While eating I found a hard piece of plastic T shaped piece of plastic in my mouth. Similar to the T Shape that goes in your clothes to attach a price tag. I am so bothered by this. We put headed this at Walmart in Maricopa AZ on Saturday 8/25/21.

Desired outcome: A voucher for a free 1.5qt ice cream.

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T
10:14 pm EDT

Dreyer's Ice Cream Cookie Dough Purchased July 21, 2021 at Albertsons in Clarkston, Wa.

Carton Id. [protected]. Had absolutely no cookie dough in mix. Very disappointed. Poor quality control.

Thomas Sattler
3444 Quailsnet dr.
Clarkston, Wa. 99403

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M
12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dreyer's Ice Cream Cookie cobblestone ice cream

I just pulled a really long whiteish blond hair out of a new tub of cookie cobble ice cream. I bought it today at stater brothers in Glendora California. I also know is not mine because I have brown hair and so does my boyfriend. I've included pictures of the hair, the tub, along with the top of my head to show you my hair is brown. Just wanted to let you know so you can make sure your employees are wearing hairnets in the factories. I typically enjoy your ice cream, your brand is my favorite, but this is gross. There's no way to tell how well employees wash themselves or if they've been sweating.

Desired outcome: Hairnets on employees and hair free ice cream

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K
11:20 pm EDT

Dreyer's Ice Cream Slow Churned Cookie Dough

Opened ice cream on Thursday, July 22, 2021
Purchased the Ice Cream Wednesday, July 21, 2021 at Walmart in Cedar Hills Utah

After eating half a cup of ice cream, I noticed a dead fly in my bowl. It didn't fly in, it was frozen in my ice cream. As you can imagine, I was very unsettled by this incident.

Desired outcome: to unsee and unfeel what has happened tonight. Help me.

See the attached glamour shots of our frozen friend, Freddy.

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B
5:47 am EST

Dreyer's Ice Cream Mint Chocolate Chip Ice Cream

Purchased a Mint Chocolate Chip Ice Cream and the color was very light for mint and did NOT contain any chocolate chips. Purchased it at Von's in Clovis, Ca. See attached pictures.

Bill George
2055 Fairmont Ave
Clovis, Ca 93611

Not sure what else you need to know

Desired outcome: I was disappointed with the ice cream and would like gift certificates for replacement increams. I included pictures on initial submittal to you.

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S
11:07 am EST

Dreyer's Ice Cream Amount of ice cream in package

I Bought a carton of Dryers vanilla ice cream and appeared to be half the amount in the package. Packaging has decreased in size as cost has gone up. I have been purchasing this brand for many years and the last few cartons have been like this. After this purchase I feel like you quality of reputation will decline.

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K
12:07 am EST

Dreyer's Ice Cream Dreyers Slow Churned Vanilla Ice Cream

Bought the product couple days ago and when we finally opened it, it looked like it had melted and we are unsure or not but missing half of its content. Because from the store it was frozen it had a normal average weight but when we opened it was basically like someone ate it, the product melted a bit then re-frozen. I bought it from the Safeway store to where their refrigerators were working properly. I do not know how this happened and from its appearance alone when we looked at it, we felt uneasy about consuming the item. We left it as is shown with the pictures below.

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Overview of Dreyer's Ice Cream complaint handling

Dreyer's Ice Cream reviews first appeared on Complaints Board on Aug 21, 2018. The latest review Outshine fruit bars was posted on Oct 11, 2023. The latest complaint Ice cream was resolved on Nov 24, 2020. Dreyer's Ice Cream has an average consumer rating of 1 stars from 25 reviews. Dreyer's Ice Cream has resolved 1 complaints.
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  1. Dreyer's Ice Cream Contacts

  2. Dreyer's Ice Cream phone numbers
    +1 (877) 437-3937
    +1 (877) 437-3937
  3. Dreyer's Ice Cream emails
  4. Dreyer's Ice Cream address
    800 N. Brand Blvd, Glendale, California, 91203, United States
  5. Dreyer's Ice Cream social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Dreyer's Ice Cream Category
Dreyer's Ice Cream is ranked 122 among 172 companies in the Food and Beverages category

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