DU
Reviews and Complaints

May I please introduce myself. I'm Sherwil Aquino and just wanted you to know that I've been a solid Du customer from the time i came to Dubai 2012 and having three accounts (1.[protected], 1.[protected], 1.[protected]).

However, There is this incident that just happened which is not so acceptable. My credit card has been charged by DU in an amount which is not supposed to be. I was on leave from January - February (for three weeks) and I didn't use my data from my account 1.[protected] cause I got my own number in my home country which has my own personal data. I got the Plan for 150aed per month and now upon checking there is also an extra for 40aed per month which I didn't purchase at all!.

Also, I came to know that I have an additional number added to this account 1.[protected] which I am not fully aware of. How did this happen knowing that I am out of the country?

Today I receive many message from du to informing me I upgraded my monthly plan from 150 to 1000 while I didn't make any upgrade I explain I didn't make any ting and I need to go back to my plan 150 monthly many persons today I talk to them no any one solve my problem and they telling me if I don't want this upgrade I need to pay 15700 dhs and other one tell me I will pay 5500 name pikash in the customer service many email I send no one respond please solve my problem I need my plan 150 dhs as I assign contract with du only 150 not 1000 please I need some one to call me to solve my problem however the upgrade done done by mistake or by system mistake but please I need to solve this issue as soon as possible I have been with it Etisalat for 11 years I didn't face the same problem I just start to use du SIM before one month ago what I know du is big company so please help me and fix for me this issue by the way I make compliant in sharjah city center and the number is [protected] and my phone number is [protected] please I need du support to fix this issue and to make me back for my monthly plan 150 as the same contract that I assigned before. Your response will be much appreciated.

am called mwanje mike iwas lied by a du worker and he gave me a [post paid lsim card with this number [protected] and he did not tell me anny thing about the service appart from convincing me to sign from deira city centre so ihave complained to du to concel down the sim card usage because am not using it so therse are my small detasils mwanje mike jebel ali zone, , email addresss [protected]@gmail .com mobile number [protected] ineed to de activate the sim card immediately
thanks

I have been a customer at DU for almost a year now. Over the last few months I have noticed my monthly bills increasing. Until the last two months where they were simply extraordinarily high for no reason. I have checked my statements and I seem to be billed for services i am certainly not using such as roaming and ridiculously high amounts too. Last month i was even billed twice.

I have been given no explanation for this nor h=do they bother getting back to you or offer a refund. To make matters worse, there are many others facing the same issues and I have a social media post and comments to prove this. This company needs to be outted asap for this unjust activity. I feel they are a fraud and they are taking money from their customers for services not rendered.

Please help!
Thank you

Dear Sir,

I am a DU customer since 2008 and I am holding a postpaid connection of emirati 100 Dh plan on [protected].

The day before yesterday (07/02/2017)one of the DU sales man come with an IPAD of DU and told me that he can upgrade my number to another plan with more benefit of local and international call, etc..etc..and I provided the documents as required to be upgrade and he asked the first month payment of the plan 125 DH. So I gave the same.and he given the new upgrade sim as well.

Yesterday when insert the sim on my mobile, I understand that he cheated me. The sim have a different number and he activated a new postpaid connection for me and I can't cancel the connection for one year.

Please note the below points as well;

The documents he collected is expired emirates ID and how you can validate the same.

I Didn't make any signature in any contract so how it will be valid. pls verify the signature in the attached documents

I want know that this game was planned by the sales man or Du net work company and did you never think about your reputation.

However I want to cancel the new connection by giving back the amount 125 DH and punish the sales man accordingly

New connection number is [protected]

recently I come to know that its happend to many of my fnds.

Awaiting for your earliest response.

I just have got a miss call from a mobile number [protected] when I called back there was a pakistani guy introduced himself as rakesh kumar,
He said I have won the lottery of aed 200, 000 from du and dubai duty free and I need to go to money exchange and do the procedure.

I hope you will check what is the issue with that number so that they can not fool any innocent.
Thanks.

just a very disappointing day to see i was charged for the 5GB extra data promotion froeclosure fee of AED 1200, and when i called their customer service i was told it was a breach of contract for not finishing the 1 year contract, while as i remember, when we took this sim, we were told to pay 150 monthly and they will automatically cut your data once it is done so we will not be overcharged. after the 3rd bill, we are now being billed for extra 10-50 dhs. now, we stopped using the sim we were charged of this extra 1200, which was not even discussed with us and we didnt even requested to cut our line... in the very first place, we were not even aware that this was a 1year contract. as we were told we can cut our line whenever we want. i once had a very bad experience with them 3 years ago for over charging, i never won after so many complaints, didnt had a choice but to pay it, and now, again... totally disappointment!

Please check the information in the bracket and assist.I have have been deducted AED.0.5 EVERYDAY because of the below information.I have tried to unsubscribe more than 100 times in vain.I did not subscribe anything like this and i have seen other people complaining of the same, meaning that it is a scam.REMOVE IT FROM MY NUMBER SOONEST POSSIBLE!PLEASE! My mobile number is [protected]. THANK YOU.

(Thank you for activating Ask-A-Tutor Daily.Click http://bit.ly/1Xqs1gc to continue.Your subscription will be automatically renewed on 0.5 AED/1 day . By subscribing you are accepting service T&Cs & authorize du to share your mobile number with SYMBIOTIC who manages this service. To unsubscribe send UNSUB ATUTOR to 9059)

Very and extremely poor customer service I ever experienced in Dubai despite being a regular payee. I never failed to pay my internet bill. I only made a mistake in paying a wrong account. It's been 4 months now and my issue is not yet resolved. Just a simple switch takes freaking time to fix. I provided all necessary proofs and it seems like its your mistake you can wait. The billing team doesn't care at all as I never receive a call from them. Service agents only do role plays and managers only try to assure you and nothing else. Nothing is sorted out. They don't even bother to call you back. WORSE SERVICE I EVER ENCOUNTERED.

Not sure why we need to deal with a company that can not do the basics of recharging a mobile phone. For a week now, I've charged my mobile online and received a transaction ID and charges were deducted from my Credit Card however the company fails to charge the mobile. After complaining and raising a ticket, the billing team decides to close the ticket without resolving the issue. Are they hoping that I'll forget about the complaint? One week and and no resolution. Congratulations DU!

From the january and until present and am under con from du company
after reviewing my jun bill i found that du are taking a lot of money from my side without even my notice and this is as per my today's call with du customer representative .

On december 2015 i had asked for extra 5 gb to my data and i called back on 19th of december to cancel it and actually it's appearing on their system that i did call back for the cancellation but literally till this date they didn't cancel my request and they are taking money for no reason is this is the trust i gave to such a company ?! all the details from january 1st till this date is on their system and they are charging me every month 200 dhs extra for something i already cancelled it and i was confirmed by mail that i already did.

I need the refund of the accumulated cost which is 1, 200 dhs. I have all the details of the cancellation of the service and all my proves of the cancellation on this date

Every time I try to make the payment via IVR or online payment systems, after submitting all credit card and payment information, after clicking "Submit" I receive an "Error" message on both. This is ridiculous! Electronic payment in a modern system takes seconds to be completed and reflected in the core system. Your payment system supposed to reflect the payment immediately, not "within 48 hours" (!) as your Phone CSR's trained to say. If you don't have efficient people in your team to fix these problems- HIRE PROFESSIONALS! BTW, the call center agents also have to be trained better.

Worst service every from du. I was facing issues from 15th march with my social package for blackberry and on 31st march I decided to deactivate it and activate it again but the worst was yet to come where the service got deactivated but never got activated accept that I loose my credit every day with out the service on my phone.

Complained was been raised on 31st march and I was asked to visit a store to check my device and sim but everything is fine except the technical error with their systems.

No call back received.. I follow up everyday and get lie promises to receive a call back with in 24 hours..

Shame on such a service who just work on taking away money. Shame on du.. The worst service ever..

Been 8 days today.. And still waiting for their one call?

Shame on du.

Recently i took 125 aed monthly plan unfortunately lost my sim card the same inform to customer care and they suspended the sim, and said after suspending your billing will stop, when i visited the du office in alghurair city centre to get the same number and migrate the sim to prepaid they took 335 aed and said migrated now more than 3 days still my sim is not activated. This number is registered with bank and i could not able to do any transaction absurd.kindly request to get activate soon or else i have to go further higher level. after using 8 years service this is really a bad experience with du customer care. when i call to customer care after 3 days they said there is no update any details.

I have recharged / topped up with aed 120 (50+50+20), after checking the deal deal available at *055# as 3gb is available for 119 aed. Inspite of sending the request to du to activate at 20.07 hrs after topping up, it is not being activated till now (22.56 hrs.). It is in the hands of du to decide any of the following options. Whether to consider du as a begger by breaking and throwing the sim. File as suit against du for the worst act of cheating, if not activated. Port the sim to the other good operator. I am already not using the sim for calling as i already had a bitter experience.

DU service is plain awful! I terminated my internet connection 5 years bearing i mind that all things are paid and settled. Then today i get a message saying i need to settle a pending bill. What the! After 5 years?! What kind of service do you have? And you expect me to provide you will details from 5 years ago. And u threaten me with you legal department? Your sevice is so lousy terrible horrific.. im totally lost of words to describe your service.

DU is absolutely SLOW and WITH incompetent Customer Care. This is really UNACCEPTABLE. Just to share, we have transferred my number and got a new Postpaid package from DU and the customer care rep says that it should take 12-24 hrs and it will be automatically updated and i will get my service back BUT it's been more than 24 hrs and STILL NO SERVICE, whenever i tried to call them (155) they just "Sorry but we cannot do something about it", my flight has been rebooked due on this and Seriously UNACCEPTABLE. We have waited for more than 2 hrs waiting in queue for the service and till now we are still waiting? There's no escalation point, no one is taking care of the complaints, there's no such word can be describe with the Service, especially Customer Care Service. If there is something Worst than WORST, DU Will TOP it OFF!

Really Bad. Really Bad.

 have a DU sim bearing 0556312351and was surprised to see my balance reduced from 18 to 9 only, three time with in one month the customer care inform me that i have used a mobile data which has costed 6.5 AED and a call at 8:19 pm of 63 Fills. Surprisingly, i just reached my home at that time, have used wifi which is etisalat network, and never made a call to any. The amount i lost was just negligeble, but the faith...is totally lost on their mechanism.

I have moved into my new house at Queue Point, Liwan over 2 months ago and till now I do not have internet. DU is my provider (Supposedly) and still no net. Just 2 weeks ago a DU Contractor came to my house put some box and I am still here waiting. I have no freaking net and my old connection is still running and I am paying. No I will not cancel that because I know it will take forever to restart and I have to keep running behind you guys so who is going to pay me for my loss?

If some official is reading this, Sir please help me out. I am tired I wish I could help them pull this imaginary line that takes 2 months. Tell me, me and my friends in he building will come help you and if still its not enough please hand us over to Etisalat.

I wish I could give you a number to call me on but my name is Deb