DU
reviews and complaints

I had purchased an Apple iPhone 4 from du in the month of October, 2010 for which I had to enrol for the du Elite Super 100 plan which is a post-paid connection. Within a week of using the phone, I received a bill stating that I had exceeded my credit limit of AED 1500/- because of excessive data usage and the Elite Super 100 plan was temporarily stopped. The excess bill that I received was the service provider's mistake and the company's representative admitted that several of its customers who opted for this plan faced the same problem. It took approximately three months for the company to sort out this problem. This issue was finally settled in the month of December, 2010.

Now, during the period of three months (Oct. - Dec. 2010) I was being charged the AED 100/- which is the monthly amount that has to be paid for using the Elite Super 100 plan. Since, during this period I was barred from using the Elite Super 100 plan as I mentioned earlier; technically speaking I shouldn't have been charged for that duration. But at the end of three months I had an outstanding bill of AED 289/- for which I lodged another complaint; and later that month I left the country. Unfortunately, I met with a major road accident in the month of January 2011 after which I had to stay back in my home country for the next eight months that being from Jan. 2011-August 2011. During this period, I called the du call centre several times to know the status of my complaint, but every time the representative said that the issue was unresolved and that I was still being charged AED 100 per month. When I returned back to UAE in September 2011, I checked my billing status with the du centre located at Deira City Centre during which I came to know that instead of my bill being settled for the previous AED 289, I was charged with an additional amount of AED 800 for every month starting from January to August 2011; following which I lodged another complaint. But as I the complaints always fell on deaf ears and still my issue stands unresolved.
Thank you.

Abhishek

Within 10 hours from du internet/tv (talk surf and watch) being set up, the internet and tv stop working.
After calling help centre I was told that I will have to wait up to 48 hours! For them to send technician.
Also im paying for 8mbps connection that gets throtled to 768kbps in the evening when I get back from work
I did not have any choice but to go to du as they are the only provider in dubai marina.

I am being charged for some unwanted reasons and when i contacted Du customer care they informed me saying they cannot do anything. what kind of service is this ?

I have a subscription for asianet TV on my mobile No.[protected]. I subcribed when I was having a compatible Nokia handset.After changing my handset to Samsung Galaxy S II model GT I9100, I am unable to view the TV programes since this model doesnot support streaming.Hence as per their advice I typed "asia UNSUB" and sent message to 1155.But every time I sent this message, I am getting a return message telling me "your handset currently is not supporting streaming", instead of unsubcribing/deactivating my account as I have requested.
As such, I need help to unsubscribe my subscription, since I am paying for a service which I cannot access now and also as I have no intention of changing my present handset.
Please help.
Thanks and Regards,

Kurian George.

I use a prepaid DU mobile card, and have my blackberry services activated and recharged every month. Well it worked fine for the last two months. I keep a track of my expiry date through the DU Self care option. I have registered my number with the same. The website clearly mentioned my BB services would be expired as on 9 July, 2011. And to my surprise, my BB services abruptly got terminated on 5th July 2011, in the evening. I had a lower balance, so I got my mobile recharged and waited till next morning for the services to get activated. No complaints made yet.
Next morning 6 July, 2011; i called the customer care and an agent named Satyajit or so, spoke to me. I explained the whole situation, he happily acknowledged. He asked me to activate the services online thru the Self care option on Du website. And all that i see is "Deactivate" button smiling at me. I told him i don see an Activate option. He said after I verify the details as per records they shall activate the services from Du end in no time.
I waited till the evening, collected all the details and I call back the customer care. A lady picks and now states that she cannot help me and would have to wait till the ACtivate button pops on my Self care option in the website. And she cant give me a timeline cause she does not know how long would it take themself. I asked do I have to wait for a week, the CC agent says "be patient till it appears on the screen". I don know how many ages will that take now. And the agent says they can do nothing.
So now who has the right info. The agent whom I spoke to in the morning or the lady in the evening? they contradict each other with their statements.
Anyways blame it on my fate & destiny, am still waiting for my BB services to get activated, which got deactivated days before the expiry date.
Waiting, ...

MY NAME IS sudharma sudevan... AM USING DU SIM...AM ALSO GETTING SMS FROM 7990...AND AED 4 / SMS DEDUCTING FROM BALANCE...PLS HELP ME TO DE ACTIVATE THIS SERVICE...PLS ...PLS...MY MOBILE NO:[protected] EMAIL... [protected]@gmail.com

Hi,
My story, briefly:
On a 12 of March I have applied for business plan 200 and business plan 100 + iphone handsets with DU. It was said that for approval required one week. After one week I was constantly calling on # 188 to get info, and the only answer was “We shall call you back!”. One more week passed (14 of March) constantly calling - the same answer! Now on 28 of march I got a call (its because previous ten days I was talking to supervisors and on 27 of march I Demanded managers name and promised to come to office) the caller said that they made mistake and I have to fill up the forms once again.

Continue
28 of March, all the papers filled up. Week passed – no call back. 5 of April journey to office of DU. Discussing with representatives my story from 12 of March. No adequate answer. Demanding for manager – I was planning to talk to him and ask all of this questions. Manager is busy! I rejected to leave without talking to Manager. (Situation forced me to be pushy-aggressive). 15 minutes passed – appearance of Manager. Describing to Manager My Entire Story – Manager was acting like he cannot see me, instead of listening He was gazing behind me, and watching around like I am an empty place. After critical sentences to Manager – “Man, you should have at least minimum respect to me, and have an eye contact with me, when I talking to you” – we shifted to separate room where I was informed that it was rejected to me for handsets. (reason I do not have office space, its flexi desk – very funny reason, people with salary of 2k or 3k eligible to have an iphone, but me…) For my question – If I’ll buy iphone separate will I get unlimited international data? – answer NO! Why NO? Ridiculous!
Now I have plan elite 100, and monthly bill is more than 400 AED. I asked them to shift on business plan 200 without iphone handset on the same day of my visit – No action! Up to now I didn’t change my plan. I am waiting this day when we will be able to swap operators without losing contact number. The end.

P.S. Rhetoric al question – does anybody know when ill get my business plan 200?

when ever i receive the message from 2214 i.e MOZOOK in my cell, when i delete the message or open to delete it my recharge amount say sometime 10 aed, 6aed & 5 aed is being deducted which out any information, from the website i have not seen any photo or message, then how come the amount is been deducted from my account i donot know it, even from du service no transcation message come after this deduction, so i made a complaint to du customer service, they r saying that we have seen ur past 4month record so many times the deduction have been took place if u delete or open the message it happens. they i.e customer care says simply it is a third party we cannot do any thing, u make a call to 8004001 and tell them to stop the service and even SMS to STOP-2214 also.i contacted them i.e 8004001 ans enquired about it, they told we not having this number with us .then how the message comes to me.what is the contact between du and MOZOOK company.like me so many people in UAE are losing the money without using the service.this is to taken to du top managenement to stop this kind of malfunction service which may have a bad option on DU-Service.in this regards i am planing to file a case complaint aganist the company to police and even aganist the link on this scam.
regards

R.KANNAN.[protected]

I ordered from sohob2b.com on the 27 august 2010. Initially I didnt have any doubt since I had ordered from another website and my package was in within 3 days. My total order including the shippment was $370 and I proceeded imediately to pay.
At first they emailed me to confirmed the payment and from then I didnt hear anything from them again.
I later found out on the 12 september 2010 that they put a tracking number on their website (hk320751295cn, netherlands, oppong) which turned out to be just made up.
Please do not order from them.

I am writing to complain about the service provided to me by Du.

I took out a home service package when I arrived in Dubai from the UK in September. The service gave me TV, internet and telephone.

In November I realised Du had been billing me twice per month. One, correct bill, relating to the services I'd signed up for and another completely random amount that was unrelated to me. I walked into the Du Media City centre with all the details of the problem and was told, yes, this is a common problem and we'll fix it but please could I email in the complaint to the contact centre. I emailed a complete summary of the problems on 19th November. By December still no resolution, so I sent a gentle reminder. Mid December the same error was made and more money taken from my account incorrectly. At Christmas, in my holidays, I started calling the contact centre to find out what was going on.

Each time the contact centre person acknowledged my frustration and said someone would contact me within the next 24 hours... but no-one every got back to me.

Today another payment was incorrectly taken from my bank account. Du now owes me more than 1600 dirhams and seems to be completely incapable of sorting out my problems.

How can I get this sorted out?

balance deducting mobile no # [protected]
receiving a sms in du mobile, having the message body as 'download from http://193. 126. 233. 67/iac/m3?sti=888&sub=[protected] and this is deducting 4 AED from my balance. initiallt i thought it was a mistake from someone but this is now happening on daily basis. Kindly diactivate this service...

Dear Sir,
every recharge I am getting one sms from :7990 and they deduct balance upto 10/- dhs directly. Please unsubscribe this service. My mobile no:+[protected]

Please please

Thanks.

Hi,

I am receiving a sms in du mobile, having the message body as 'download from http://193.126.233.67/iac/m3?sti=888&sub=209151136 and this is deducting 3 ADH from my balance. initiallt i thought it was a mistake from someone but this is now happening on daily basis.

Kindly diactivate this service.

i am from UAE and my mobile number is [protected]

Thanks

I bought Iphone 4 during Gitex 2010 which promised me to provide 100 international calls, 100 national calls, 50 international sms, 50 national sms, 100 mbytes data with 1 GB data every month. after 3 days phone got activated and i used as every body does in excitement. But i did not cross my limit which was 1.1GB free of data provided to me. After two days of activation when i wanted to know the balance of international calls i was shocked and astonished to know that my outstanding amount is 4800 AEd in just 2 days because they have activated some other plan which was not offered to me. I had complained to Du and its been 9 days yet no body has taken any action nor had courtesy to call and know what had happened. Kindly please suggest me what action should i Take. Can I go legal against Du.
I have removed my sim from the phone since that day and never used it again.

Hi,

I have bought an I Phone4 on 28th September 2010 from Sahara Mall Sharjah with Elite Super 100 plan. I was told that I will get 100 national, 100 international minutes, 50 national sms, 50 international sms and 100 mb data with elite super 100 and additional 1 GB data as Iphone package.

When I went to buy an Iphone to Sahara centre, the sales rep took atleast 30 minutes to sell the phone.Moreover she gave me the phone without activating it and told me that it will be activated within one hour. the phone was not activated till night and again I went at night at 9 pm to Sahar centre and again a Phillipino sales officer activated my iphone.

On 14 October when I called the helpline they told me that I have to pay AED 2600/- becasue I have exceeded my free minutes. then again after 6-7 calls I came to know that prorata minutes were given to me and not the full minutes.

Then again after 6-7 calls I came to know that there is a billing cycle and therefore the billing date is 17 October and prorata minutes are given to me. This was not at all informed by the sales representative.

I have lodged a complaint on !$ October to investigate this issue but till date no one has bothered to call me. On a daily basis I am calling DU helpline but no one is calling me back.

My line is blocked and I dont know what is my fault. I would have bought the package to Etisilat who provides complete information. Till date no one has responded to my complaint.

To

The customer service manager,
Du,
Dubai, uae

A/c no : 608047
Ref : complaint no :.1-[protected]

From :

Manikandan. kv
Emaar, dubai

Mob : [protected]

Dear sir,

It is with extreme disappointment that I raise this complaint to your good offices.

On 26th sept 2010, I have applied for a du internet connection for my residence, located at al khail gate, flat no: 105. technicians turned up after a week and installed the router. later on I was told to phone up for configuration. however, the internet system was not functional despite several phone calls. I must say its with lot of difficulties that du representatives arrived home. while expecting them to get my internet connection once and for all, on the other hand, they misbehaved, spoke very harsh and I realised that they are of quite inexperience. owing to my several follow up calls, yet another 'technician' walked in and alleges that its not his job and left. dispite of not solving this issue I have received an sms form du saying that your case ref. noo. 1-[protected] has been closed. till not the problem is not resolved. I am a regular internet user and this problem really put me in serious situation.in short, nothing happened after 15 days.

I have no choice but to seek your intervention and I hope an earliest solution can be arrived at. I will be accessible on [protected]. I hope to hear from you.

Yours sincerely

Mani

I was shocked to see my mobile bills for the last 3 months. When I checked my detailed bill i was surprised to see my sms rates 'even higher' than the call rates..Have no clue as to how it came about, all i could see was some unkown numbers -7900, 2214. I am sure it wasnt a mistake from my side.
I hope DU finds a solution to this as soon as possible.

The waste broadband service in UAE. Go for Etisalat better. If you have any technical issues, the customer executive will tell you to try/execute some spoon feeded steps. If they are not able to fix via call, You have to wait 72 Hours. You will always get a lazy response from customer care ( customer careless) with priority increased by a decimal point. Etisalat will fix the error ASAP. Since they have lots of services issues, they might increase the working time from 72 hours to 365 days in future.

They are conducting a sms challenge were customers have to answer the questions received by SMS, they can reply by SMS also each SMS charged 2AED, they are telling they will be declaring the winners from the draw in their website, but so far no names of winners are posted in the website, this contest started from April!...?