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4.1 18 Reviews 269 Complaints
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DuckDuckGo Complaints 269

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D
11:49 pm EST

DuckDuckGo duckduck go CEO

I want to make a complaint to the CEO. How dare he censor anything. despicable, I am telling everyone I know to ditch this outfit.

if you censor, you are probably selling info on each person as well... good grief, just another anti-American sell out, no patriotism, no common sense and sure wonder how much the ceo was paid to start censoring?

good bye and good riddance- also I see your little check the box and accept our so called privacy is more BS

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S
3:29 pm EST

DuckDuckGo DuckDuckGo

I am terribly disappointed in your company's decision to control search information by altering your algorithm to begin down ranking sources that promote Russian "misinformation." We don't need your "protection". We can make our own informed decisions about the validity of the information a search produces. This is nothing more than DDG putting it's finger on the scale of their search results. This calls into question your whole operation. With this type of Big Brother control, it especially casts doubt on your claims of privacy for users. If I wanted a search engine with this type of limitation, I would have stayed with google. Go woke... go broke.

Desired outcome: Restore the integrity of your product. Until then, I'll be using other resources for searches.

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A
10:41 am EST

DuckDuckGo Duckduckgo Search engine

You stand accused of censorship of the free internet. Your search engine will lose everyone that it has advertised to gain over the past 8 years if you do no publically apologize, and cease this new policy immediately. Fall on your sword, and free the internet. provide good neutral search capabilities and do not bow to anyone.

Desired outcome: 1 Public apology on ALL social media presences2 FREE the internet permanently3 immediately terminate internal employees that support censorship of any kind4 Immediately terminate your CEO

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J
7:55 am EST

DuckDuckGo duckduckgo

I joined Duck Duck go to stop the censorship of searches.

Now you, as an entity have begun "down grading" and weighing searches, which makes you NO BETTER THAN GOOGLE!

Censorship LEADS to misinformation when one group decides what is "information". In this case, Russia is doing the bidding of freedom in the world as they are fighting against the implementation of the great reset and the new world order.

Ukraine is a hotbed of corruption and their leader was placed in his position by the united states, he like Biden is a puppet.

You, as a corporation are betraying your original mission goal and literally are now, no better than google in my opinion for doing this.

People are adults and can process information without your help in deciding "which information they get to see". Again, this makes you no better than google and if I DON"T find that you have stopped this action, I will be deleting your service from my browser.

p.s. I'm not alone. for every email you get, there are probably 100,000 users NOT contacting you but have the same thoughts... actions like this could be the demise of your company in a soon-to-be free-again America.

Desired outcome: Stop weighing searches and get rid of algorithms.

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T
Tfcig 20
US
Mar 28, 2022 10:39 am EDT

Agree 110%! ST0P CENS0RlNG!

N0 0NE is calling out how C0RRUPT Ukraine's so called 'leaders', especially Zalenskiyy! Ukraine's govt gave MlLLl0NS & MlLLl0NS $$$ to Ped0joe & spawn!

Lest not forget, Pres Z has damning info on Ped0joe's spawn. Maybe reason Ped0joe holding out 'Help' for Ukraine? Hoping it's destroyed.

p.s. Research vid of Pres Z & 2 other men,? #of yrs bk, in very, provocative, over sexual, dance vid. Possible music vid, though there was no sound. Very telling vid.

ComplaintsBoard
D
7:00 am EST

DuckDuckGo Censorship

sad day. Who paid you to monitor and make decisions on what i can see and believe or not. DuckDuckgo has finally become the arm of the United States Government. Very Sad day. It is only down hill from here. I will not support any page that has DuckDuckgo advertise on it. I will uninstall any apps that support you. I am a well know speaker. I will be sure to talk how you are a government agent now. Telling me what I need to believe. Move along these aren't the droids you are looking for. Will echo in my head everytime I see your name. You crossed over to the darkside. You are communist DuckDuckgo

Desired outcome: Dont care to answer this.

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M
10:13 pm EST

DuckDuckGo Duck Duck Go CENSORSHIP!

Are you REALLY going there? I guess we are all too stupid to decide for ourselves what to believe, right?

We will always have alternatives, Google, FB, DDG, & the rest. ALWAYS.

If you do, I'm gone from DDG too!

Desired outcome: Back off, or I will leave. I hear Brave doesn't do it. Here's the link for anyone else wanting to quit DDG: https://brave.com/search/

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P
10:04 pm EST

DuckDuckGo censorship

We chose your company because you promised not only our privacy but no censorship. Today you let us down. Do you people actually believe WE don't know the difference in disinformation Russian or otherwise? You jumped down that rabbit hole with the insane! I am removing your product from my phones and my computers! People are not idiots ( well some are, but we know who they are and have no issue in saying so) but Im sick of people telling me what I can read or watch and what I can not!

Desired outcome: You know when trust is freely given and it's been broken how hard it would be to get it back? you should have had enough faith in those of us who believed in you, we are disappointed .

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D
D
Dark Lord
london, GB
Mar 12, 2022 6:52 am EST

sad day. Who paid you to monitor and make decisions on what i can see and believe or not. DuckDuckgo has finally become the arm of the United States Government. Very Sad day. It is only down hill from here. I will not support any page that has DuckDuckgo advertise on it. I will uninstall any apps that support you. I am a well know speaker. I will be sure to talk how you are a government agent now. Telling me what I need to believe. Move along these aren't the droids you are looking for. Will echo in my head everytime I see your name. You crossed over to the darkside.

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Jackie O
US
Mar 12, 2022 5:44 am EST

I’m quitting, too. What gives you the right to censor information, you f*cking Nazis? The whole idea about the interest was the free flow of ideas, with users though intelligent enough to make their own decisions. In the Ukraine-US-Russia war, we have learned to not trust anything coming from Ukraine. When it turns out that a maternity and childrens hospital is a bioweapons lab, you have a problem. And it is especially a problem when the sources you allow are still peddling that garbage. So, I quit and I am going to make sure that I get at 100 more users to quit.

ComplaintsBoard
J
9:07 pm EST

DuckDuckGo Downgrading of what "fact checkers" decide is disinformation

While I have loved DuckDuckGo to 5 minutes ago, I would urge them to tell the CIA or whoever has pressured them to edit free speech. Just give us the information, and let US decide with all the information we can gather decide our outcomes. We have already seen every Mainstream media mouthpiece tell us about what they want us to see happening in Ukraine, and we have seen very little about the Head of the CIA absolutely verify the US has 26 illegal biolabs in Ukraine doing EXACTLY what Russia has stated. We can PLAINLY see what is really happening so I would hope you will go back to your open policy. We do not even know if you haven't already been editing information anyways. Russia has done less destruction than the US has in the last 25+ years minus Trump. Russia has watched the deep state overthrow of the United States and is acting against weak fools like you. To be part of the deep state bad actors you have sealed your own future destruction and will go the way of AOL. We see thru the news shenanigans and lies, and failure to report. Free press my [censored]. WWG1WGA still applies. God wins

Desired outcome: Change back to freedom and carry on. Fire the CEO.

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F
9:05 pm EST

DuckDuckGo Search

I’m disappointed you turned out no better than Google. I will not use your services as soon as I find another option.

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E
8:59 pm EST

DuckDuckGo DuckDuckGo

You are now censoring information. You were supposed to be an "Open Source" of information, and I was free to decide for myself it's source. You have violated your own standard. A standard you based your reputation on, that reputation now is no better than google or facebook.

Desired outcome: Publicly retract your position of censoring information.

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D
8:12 pm EST

DuckDuckGo Duck duck go

You lost my business today.

You sensor

search results like others are doing. I just removed youre app.

I will do my research and find a search engine even if if I have to purchase it .

You lost many users because you did that and am sure you will loose many more . I'm now going to share the YouTube video to everyone on my list and to YouTube like many others I'm sure have done and are going to do.

Desired outcome: I dont care. You lost my trust !

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H
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo censoring search results

Duckduck's "down ranking" of "Russian disinformation" is a really bad move.

I can go to google for that kind of crap.

How about "American disinformation", "British disinformation"?

There is plenty of disinformation out there on any topic you might imagine

Who decides what is disinformation?

I want to make that decision on my own.

I DO NOT WANT DUCKDUCK TO GUIDE MY THINKING!

I do want a public statement by Duckduck saying that your search engine will be and remain unbiased.

Desired outcome: Fix it!

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J
4:26 pm EST

DuckDuckGo Freedom of speech and thought

I just found out you guys are being loyal to your word and what you advertised when starting up. You shouldn't be sensoring or adjusting what you think is best for people to see or adjusting your search engine to do so. Bottom line don't be a [censored]ing fake phony communist company hold true to what you ran on from the start or you can get lost like google! Hold the American value or ur a communist too

Desired outcome: Hold true to your values

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K
4:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo DuckDuckGo censorship of Russia information

Hi DuckDuckGo

I read about your censoring of information regarding Russia.

Censorship is shameful and wrong.

I'm looking for a new search engine now, as DuckDuckGo is obviously compromised.

Good riddance

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S
2:22 pm EST

DuckDuckGo censorship

if you continue down the path of censorship in search results, i will be forced to find another browser..it was google censorship that brought me to you. Please don't go the way of censorship to appease TPTB

Desired outcome: come to your senses

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K
1:03 pm EST

DuckDuckGo Censoring Content

Really? You too?!? Why are you deciding what I can see and not see? The best thing about DDGo, is that you didn't appear to censor.

You don't get to decide what information is good or bad for me.

I will dump your program off all my family computers, phones, etc. and we will go back to Google.

At least with Google we know they're censoring so I take their info/results with a grain of salt.

I do realize that my leaving will not adversely affect your company, but what a shame that you've fallen into the woke bs.

Desired outcome: Don't censor what information you think I should or should not see.

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B
12:29 pm EST

DuckDuckGo Censored content

Shame on Duck Duck. Bad decision on censoring content. Uncensored, private searching is why people use it. Why do you think this is good in any way for your company? Jump on the censorship bandwagon to signal your virtuosity? People are using your products to get away from that crap. I have lost faith in your business. I am currently looking for alternatives. I'm sure many more people are also.

Desired outcome: Fire CEO, pledge to straighten out your act. Never censor information.

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N
10:03 pm EST

DuckDuckGo Search engine

I read the press release / comments from the CEO in regards to down ranking. There is no down ranking in the 1st amendment. Over last 3 years, I (small business owner) have installed duck duck go in home, office (3 computers), and 4 phones in total to escape Google.

If there is not a reversal in the next several business days - I will go back to google for simple reason that their engine runs smoother ...something I put up with because of your "privacy and marketing as anti-google" If your going to manipulate search results - what's the point?

Desired outcome: REVERSAL of latest business practice admission by CEO

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H
9:06 pm EST

DuckDuckGo Censorship of search results

I understand that you are now going to start downgrading contributors in your searches based on political opinions you don't agree with, otherwise referred to as false news or disinformation. You have no right to dictate what I should and should not have access to. That's my decision it's up to me to discern the truth. The reason I stopped using Google and YouTube is because of that kind of political coercion and now you have lost my patronage as well. I will tell everyone I know about this betrayal of the constitution.Censorship of search results

Desired outcome: Stop the censorship immediately.

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T
Tommy Zee
US
Mar 10, 2022 9:44 pm EST

I completely agree. I am angry and saddened. I chose duckduckgo as a search engine for the same reasons: no tracking, no ads, no cookies, and non-censored searches. The company has broken faith with its users. I am another one who will be changing search engines and telling all my friends to depart the site.

I'm an adult, and I can review and study search results without the ever-present censor looking over my shoulder to help me out. Actually, I am insulted. It's the equivalent of the installing a form of political parental controls to treat me like a child.

ComplaintsBoard
C
8:00 pm EST

DuckDuckGo Search engine

CEO posted that they will be censoring the results I see. Time to look for a new search engine.

Desired outcome: Stop the censorship and use of "authoritative sources"

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review Going to Websites was posted on Oct 22, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1237 reviews. DuckDuckGo has resolved 7 complaints.
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