Menu
For Business Write a review File a complaint
DuckDuckGo Customer Service Phone, Email, Contacts

DuckDuckGo
Reviews and Complaints

duckduckgo.com

Learn how the rating is calculated

4.1 18 Reviews 271 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DuckDuckGo Complaints 271

ComplaintsBoard
L
11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Get rid of google's total adblock now.

Again! Google's ad for its Total Ad block is invading my internet pages on Firefox.
Duckduckgo, my ad blocker, has been great for years but no more!
Google has put their "ad" for Total Adblock on every page!
You blocked them but now they're back again. Why? What's going on?
Are you capable of blocking their ad or not?
What are you going to do?
Please help me get rid of this invasive and persistent ad from Google's Total Adblock.
Unfortunately, I cannot post a photo since I do not possess a cell phone due to EMF hypersensitivity.
Thank you

Read full review of DuckDuckGo
Update by Liz Sigel
Dec 29, 2021 8:53 pm EST

12/29/2021 Dear DuckDuckGo, Google's ad for Total Adblock is back
again! Same info as above. You block them, and then it's back.
Please Do Better !

Hide full review
ComplaintsBoard
W
7:44 pm EDT

DuckDuckGo Browser

In DDG the "Visited Title Color" setting no longer works. Please advise. Thanks.

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
L
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Total ad block

GOOGLE keeps invading my FIREFOX internet space with ads for their Google sponsored TOTAL AD BLOCK. I have protested many, many tomes on their FB page to no avail. Again today I posted: AGAIN AND AGAIN AND AGAIN AD NAUSEUM! GET YOUR F'N GOOGLE SPONSORED AD FOR TOTAL AD BLOCK OFF MY INTERNET SPACE! THE O.N.L.Y AD I GET IS YOURS! DUCKDUCKGO BLOCKS EVERYTHING ELSE, AND HAS FOR YEARS. YOU REALLY THINK YOU OWN OUR INTERNET SPACE. NOT! GET THE F'K OUT OF MY FIREFOX SPACE NOW!
Sorry for the language but after protesting on their FB page over and over for weeks, I'm fed up!
PLEASE HELP!

Desired outcome: Block Google's incessant ad

Read full review of DuckDuckGo
Update by Liz Sigel
Dec 29, 2021 8:57 pm EST

Again!
Please block.
Google has invaded my internet space AGAIN with their ad for Total Adblock.
Why can't you block them?

Hide full review
ComplaintsBoard
K
3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search Engine Use has Apple Maps imbedded

Please provide the steps to change the default DuckDuckGo mapping search result from Apple Maps to Google Maps. It's my choice, not yours, to make. You've assumed I am happy with the choice that you made for your default mapping service and I do respect your privilege to do so. You must, however, allow for users like myself to choose their own preferences and you're not doing that with Maps. If workaround steps are possible, then I'll use them to reset to Google Maps and thank you for your response. If DDG does not permit users to choose their own map service provider, then you will lose me as a customer. I am aware that Google collects and resells data from its software users and I accept that. I don't like it either, however, the benefits outweigh the offense of lost privacy. Please advise.

Desired outcome: Exactly as requested above

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
S
9:46 am EST

DuckDuckGo My name is used as clickbait to advertise something else and to harm my name.

I have gotten some posts suggesting that I should follow the the "Top" at Goodreads but I didn't do that in the past. I just wrote about one book "Hið helga orð" which concerns literacy and pornography crime.
It seems like some "info power pervert "is behind this that does whatever he pleases and takes advents of a person's personal information. I am not saying it is the "Top" of Good reads but some kind of information engineer that lacks work ethics. Delete this threat please thank you.
https://www.goodreads.com/user/show/89543575-eyr-n-r-s-rnad-ttir

Desired outcome: Deleted info https://www.goodreads.com/user/show/89543575-eyr-n-r-s-rnad-ttir

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
D
12:16 pm EDT

DuckDuckGo Application process

I applied with your company as a white educated male with a copious of experience and I didn't even get a second interview.
So, I applied as a black female with no education and limited experience. I even spelled words wrong. I got a second interview.
Hmmmm?
Is this a prime example of your company's discrimination?
I'm Not interested in playing these games
In fact, I'm exposing you on every social media site available.
You claim to provide privacy while discriminating against white people? I see this as a lack of honesty and integrity.

Desired outcome: Answers for your discrimination

Read full review of DuckDuckGo and 1 comment
Hide full review
1 comment
Add a comment
E
E
echeres
US
Send a message
Oct 25, 2021 1:53 pm EDT

Sadly this is what happens. These blacks claim discrimination if they do not get their way, so we are the ones that are suffering. If they do not get the job they refer to slavery, etc. It is called affirmative action. If you expose this then they will claim that you are racist. Sad really.

ComplaintsBoard
J
3:27 pm EDT

DuckDuckGo DDG browser ( really a recommendation)

It would be l"very" helpful to a "Show Reader View" in your browser - it is very helpful when creating a pdf.

Thank you for your prompt attention to my suggestion to improve use ability of your fantastic web browser. We already use DDG search engine on another browser platform.

I look forward to your information technology departments employees working to add this feature to DDG web browser.

Desired outcome: Add a “Show Reader View” to DDG browser

Read full review of DuckDuckGo
View 0 more photos
Hide full review
ComplaintsBoard
F
9:26 pm EDT

DuckDuckGo Improve results

If you are searching anything for your kids, forget about it! I am so sick and tired of finding porn no matter what I look up. If your search has a woman's name, there will be disgusting endless images of naked women and even worse website titles. I have ptsd and am a narcissistic abuse survivor, I don't need this garbage. My last search was Frida, by the way.
It seriously has made me hopeless there is any man out there who isn't porn obsessed. I'll take Google for more accuracy and less trash at this point, cons regardless!

Desired outcome: Improved results and NO PORN, women are sick and tired of being reminded we are only objects to so many men, tired of this!

Read full review of DuckDuckGo and 1 comment
Hide full review
1 comment
Add a comment
H
H
Helper Lmao
Los Angeles, California, US
Send a message
Oct 14, 2021 2:32 pm EDT

lmao

ComplaintsBoard
S
8:20 pm EDT

DuckDuckGo Diversity

Have used the search engine for years just found out about your racist hiring practices Lauren Chen video. Frankly it's a poor search engine but now I have no need to stay. You guys stink, do you not realise you are hurting real people and as usual lefties claiming the moral high ground

Desired outcome: Stop the racism

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
B
8:46 am EDT

DuckDuckGo DuckDuckGo Search Engine Results

I love using DuckDuckGo, but there are a few things you could improve.
1. Lately, you generally have not been getting anywhere close to the proper suggestions for queries, requiring me to go to Google for the answer anyway.
2. Just because you track my location, doesn't mean that's where I am. You should stop doing that. I often use a VPN for the UK and the search results you provide are not always accurate for America where I am physically located.
3. Most people do not like having Parental Controls for Adult Content turned on by default. You should stop doing that.
If you want to be more like Google without the Trackers, DON't Track ANYTHING having to do with your users.
Don't CENSOR content based on what YOU think people should be looking at.
Don't make the answer so generalized they have no relevance to the question asked.

Desired outcome: Make DDG a better Search Engine than Google

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
H
4:52 pm EDT

DuckDuckGo Iconical app localhost connection will not connect.

Keep getting this with iconical app the operation couldn't be completed. (kCFErrorDomainCFNetwork error 303.) when trying to localhost paste and go...This just started after setting ddg as default browser on ipad 5 ios 14.8...Checked the web but no firm answer how to correct it. I believe it could be a privacy issue and apple or ddg may be able to get it changed.. Thanks, Hugh

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
D
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Homepage

You give no place to actually contact or provide help so I am posting here. That in itself I guess is a complaint that DuckDuckGo solicits for funds but offers no means of customer support.
So the problem is: I had DuckDuckGo installed as my default homepage. My problem when this was installed is that "suddenly" the homepage for DuckDuckGo is now fully devoted to Hillary Clinton! I do not want to be looking at this woman everytime I open my computer! No one can seem to help me find where I can change my home screen to have a search bar like Google does. What is DuckDuckGo advocating? If this can't be changed I will have someone help me find a way to stay with Google, at least they aren't forcing me to look at content I want to avoid.

Desired outcome: Get instructions on how to change the homepage

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
M
3:33 pm EDT

DuckDuckGo Love ddg but its being compromised!

[In the end I found this isn't duckduckgo either, ugh!]

Duckduckgo 6 stars! OUTSIDE companies pretending to be ddg for contact or downloads 0 STARS!

I'm trying to download ddg browser and engine BUT I'm only able to go through other sites NOT ddg. Some even give pop up adds! This goes to show. YOUR doing what you say- giving privacy and they are trying to put in a back door before it even gets to you. This is OUTRAGEOUS, the internet's abuse of privacy! Please email instructions to download for windows 7 PC browser and search engine download to [protected]@gmail.com feel free to call or text
[protected]. Your the most trusted by those that know whats going on. Keep up the great work! Others are trying but failing to get the REAL ddg- don't let them railroad you. Find a way to make sure others can get the real download from YOU AND ONLY YOU. FYI my tries that were all blocked were through EDGE. You need to fix the web searches for when people try to get the REAL DDG without all the back doors.

Desired outcome: download browser and search engine for windows 7 PC without back doors from other software companies

Read full review of DuckDuckGo and 1 comment
Hide full review
1 comment
Add a comment
G
G
GoodPar
US
Send a message
Jan 07, 2022 8:21 am EST

You should change your name to: DuckGoIt!
Instead of telling someone to Google It.
We can tell them to DuckGo It
Think about it!

ComplaintsBoard
D
5:18 pm EDT

DuckDuckGo Cairns Windscreens search

Hi not really a complaint I have been using you guys all year through brave browser..
My business Cairns Windscreens has old info linked to the search and all the calls keep going to the old business owner.

I have had the business for 3 years now, I would just like to know how to get the search updated to my details.

Cairns Windscreens
[protected]
Bathurst drive, Bentley park 4869

Desired outcome: Cairns Windscreens details change

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
D
11:46 am EDT

DuckDuckGo Search engine

Query results are barely relevant & peripheral, ostensibly pre-determined, pre-scrubbed, skewed, whitewashed, either with or without filters. Results appear weak, as they are maximally restricted. This is simply evidenced by the results having only peripheral relevance to short, specific, non-obfuscatory or ambiguous queries. Queries regarding confrontational information associated with powerful corporate or individual entities is notably weak or absent, even though strong in recent legitimate press reports, & in public response.
I am betting that DuckDuckGo.com sells a negativity-proofing immunity guarantee to shield paying corporate entities, politicians, right wing media propaganda machines, etc.
I am sorry that this search engine is a failure both at maintaining my privacy & bringing me results relevant to my queries.

Desired outcome: Comprehensive search results that are specifically relevant to search query, good & bad

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
N
1:10 pm EDT

DuckDuckGo American Airlines

When I attempt to book a flight I can get to the homepage. But when I put in the flights I wish to take and click to go to the next step and see those flights available, I recieve a message Access Denied.

Desired outcome: Fix the problem, please.

Read full review of DuckDuckGo
Hide full review
ComplaintsBoard
T
9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo When searching on duck duck go

I would kindly like to point out to Duck Duck go program makers that when searching propaganda comes up that is spread by the Chinese Communist Party. I am a Falun Dafa Practitioner, and I frequently type in Falun to quickly access Falun Gong or Falun Dafa websites. I'm constantly offended by the option of choice that comes up when I type in the word Falun. That offensive choice is Falun Gong Cult. Falun Gong is the exercise and meditation that we practice regularly and Falun Dafa is the whole practice, reading from teachings from the founder and sharing experience and also the excercise and meditation. There is no such thing or group as Falun Gong Cult. The people who decide to practice Falun Dafa keep their own thoughts and ideas, they keep their own personality and every Falun Dafa practitioner thinks for themselves. We come together to share our experience in practising Falun Dafa. We also expose crimes towards Chinese Falun Dafa Practitioners whom are currently being persecuted and killed for their belief in heaven, Gods, universal principles Truth Compassion and tolerance and also faith in the Founder of Falun Dafa and faith in the practice Falun Dafa. By practising Falun Dafa my health and life has improved 100%. It is sad and cruel that the Chinese Communist Party are persecuting good people by locking innocent people up in Labour camps and jails. The Chinese Communist Government has wrongly accused Falun Dafa as being a cult. The Chinese Communist Government lies and covers up its human rights violations.
I live in society and contribute to my local area as a citizen. I practice Falun Dafa on my own or with a group, the choice is mine. I keep my own thinking. Falun Gong or Falun Dafa is not a cult. I hope you can remove the Falun Gong Cult option from your search when people type in Falun Gong or Falun Dafa. Also be aware all writings about Falun Gong or Falun Dafa being a cult are lies and propaganda with the source of information would come from the Chinese Communist Party. I hope changes are made or I will have to use another service.

Desired outcome: Yes I would like to know the outcome.

Read full review of DuckDuckGo
View 0 more photos
Hide full review
ComplaintsBoard
R
12:59 pm EDT

DuckDuckGo Searched "why is it called a forefinger" and get "why is it called a blowjob"

7/9/2021
Unbelievable! What world do we live in today that everything has to be perverted. Children are among the many that use the internet and this is the crap that is being fed to them.

I assure you, this is exactly what was happening in Germany back in Hitler's time and he saw that the Jews were responsible for this blatant attempt to destroy the morality of his country. Pornography was rampant in Germany and LGBTQ was the rage in his time. Hitler was determined to root out the filthy Jew out of his country for this fact and also they were responsible for crashing their economy to purposely gobble up everything at pennies on the dollar. This is what happened to the USA during the Great Depression of 1929, the Jew crashed the stock market and banks everywhere went belly up. The Jews scooped 'em up for next to nothing — classic Jewishness.

I've been loyal to duckduckgo, but I must find a more trustworthy search engine. You Jews can have each other in Hell. I, nor my family, need any part of this filth — you can have it all.

Read full review of DuckDuckGo
View 0 more photos
Hide full review
ComplaintsBoard
B
12:57 pm EDT

DuckDuckGo Search engine

I typed "ctcfamily.com/wonderfully-made" in your search engine and every time it came up with three or four porn sites and the then below sites that had "Wonderfully Made" in them but not a link to the site I was looking for. When I typed https://www.ctcfamily.com/wonderfully-made it came up. This is extremely disturbing. Is your first goal to lead people to porn?

Desired outcome: Search engine should seek sites that have all or most of my words used in the link to site first and foremost.

Read full review of DuckDuckGo and 1 comment
Hide full review
1 comment
Add a comment
F
F
FooTangClan
Salem, New Hampshire, US
Send a message
Sep 29, 2021 9:31 pm EDT

Same here! Ridiculous!

ComplaintsBoard
F
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo The duck duck go browser

My device has not got the duck duck go app installed yet my browser that is brave browser is redirecting to duck duck go browser. I deleted duck duck go off my device weeks ago so why is it still installed?

Desired outcome: Remove the browser from my device

Read full review of DuckDuckGo
View 0 more photos
Hide full review

DuckDuckGo Reviews 0

Looks like DuckDuckGo has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent DuckDuckGo, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review [Urgent Message]This is Bethany Sushi restaurant owner in Portland. was posted on Dec 19, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1239 reviews. DuckDuckGo has resolved 7 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.2
463 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DuckDuckGo Contacts

  2. DuckDuckGo emails
  3. DuckDuckGo address
    20 Paoli Pike, Paoli, Pennsylvania, 19301, United States
  4. DuckDuckGo social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  6. View all DuckDuckGo contacts
DuckDuckGo Category
DuckDuckGo is ranked 12 among 310 companies in the Web Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.