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4.1 18 Reviews 271 Complaints
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DuckDuckGo Complaints 271

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H
9:27 am EDT
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DuckDuckGo Web search advertising

I have been running Duck Duck Go for a couple of years and like it BUT I am getting annoyed at its inability to maintain preferences. In particular I do not want my home screen cluttered up with advertisements for your service.
Every time I reset the preferences things are fine for two or three weeks - then the ads, etc come back. This is not just one computer - it happened on my iMac and MacBook Air.
If this does not get stabilised pretty soon I will no doubt drift back to Google, or more likely, MadAsAFish.

Desired outcome: Preferences are maintained

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M
2:12 am EST
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DuckDuckGo I constantly get told that the webpages don't open

When wanting to open a website, it always states not available
Deleted the app, reloaded it and it still doesn't work

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T
10:06 am EDT

DuckDuckGo Cannot purchase products

I switched to your server but have been told it is not supported by several companies and two have refused click on to buy requests. I really like your site as it is easy to operate and search history is just flamed away but I'll have to go back to Ecosia if this cannot be resolved. Is there a simple reason why this has happened? I am a private subscriber retired and not linked to any company. Purchases are for my personal use.

Desired outcome: Be able to purchase goods

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K
3:56 pm EST

DuckDuckGo App Store will not let us download duck duck go

As soon as you click "open" it comes up with Applebee's site. Really like this brown… what is wrong?

Desired outcome: Ability to download app

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S
7:25 pm EDT

DuckDuckGo Dodgy website "auvehiclecheck.com" coming up when searching under "car rego expiry"

I wanted to check when my rego was due. i used duckduckgo and searched under "rego expiry date". The top site that came up was ausvehiclecheck.com . I went through the process and for $0.50c they were able to tell me the expiry date of my vehicle. little did I know I was signing up to a monthly subscription of $4.95. Who needs to check their rego every month? This site is a scam and it's a disgrace it comes up first on your list. I can see it doesn't come up anywhere when using google. You need to shut it down now!

Desired outcome: Close down this site from your search engine

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M
2:15 pm EDT
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DuckDuckGo site

Why is this site ALWAYS going down? I don't want to use Chrome. This is a great site, but the problem is happening several times a day. Please correct it. Thank you.

Desired outcome: fix it please

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K
1:38 am EDT

DuckDuckGo Unauthorised website intrusion attaching itself to pornhub

Early hours Saturday morning browsing through pornhub on an adult site another unknown porn site attached itself blocking me out of the web page I was on bombarding me with porn and different porn Web sights not requested in fact I think the websites appeared to be a young aged porn possibly illegal before I knew it I had over 80 sites I had to delete or clear and also in them site I was frequently requested of possible viruses and to download a System Cleaner.
Question: how do I protect myself from this happening again.

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M
7:51 am EDT

DuckDuckGo very slow, always saying my privacy not protected

Started using duck duck go several months ago, to protect my privacy. Ever since I started using it, the internet is very slow, any time I try to open a news article, it denies me a couple of times, saying it's not safe. It has been a pain ever since I switched over. Either this gets better, or tell me how to get back to google search. Thanks, Maryjean Kalanges
[protected]@gmail.com

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6:17 pm EDT
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DuckDuckGo Restore frankspeech.com to search engine results

Date 4/21/2021. Duck duck go does not show frankspeech.com when doing a search in duck duck go. Restore frankspeech.com to search engine results just like any other search.

Desired outcome: Treat frankspeech.com just like any other social media site when conducting searches, i.e., permit frankspeech.com to appear when we do a search in duck duck go.

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R
9:49 pm EDT

DuckDuckGo Tracking History

My brother purchased an Eflite F-15 Eagle remote controller airplane. I wanted to read about this F-15 so I used DuckDuckGo to find a video. Less than 10 minutes after viewing a video I went to YouTube and the THIRD item showing was a 6 minute 38 second video of a F-15 rc plane.

I understood DuckDuckGo would NOT track my viewing history, but yet here is a prime example of being tracked !

I hope there is a very valid reason (I doubt it) that my viewing history via DuckDuckGo was tracked.

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K
1:42 pm EST

DuckDuckGo Duck Duck Go browser login issue

I recently joined an online fishing club. When I login to my account it doesn't work with DDG. I have to switch to Chrome to login which does work. I don't know why it doesn't work and it would be really nice if it did.

Desired outcome: I don't have to switch to another browser to login to SaltStrong.com

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J
8:35 pm EDT

DuckDuckGo www.new-balanceoutlet.com

The search I made for new balance tennis shoes gave the website -www.new-balanceoutlet.com. I ordered a pair from them but I suspected fraud when I received the email confirmation. (had chinese scirpt) New Balance would not use that I thought. I went back to the site and located under the privacy and saw the following — One Click Internet Ventures, LLC. Is shown in the privacy policy. Strange not New Balance. I further checked the internet and found this company and called the 800# to cancel my order. and left a voice message. They returned my call the next day and said they do not sell tennis shoes but sunglasses. SOMETHING IS NOT RIGHT. Duck Duck needs to verify but I suspect a fraud website.
thanks

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R
3:57 pm EDT

DuckDuckGo search YouTube

Every time I typed in (through DuckDuckGo) Youtube I would get the same video over and over again like a loop. I check to see if I had the loop checked NO!
I wrote Google/Youtube it's not them. I did a search through Google to YouTube and it goes directly to my home page as it should.

The problem with the same video playing (Goya Foods trying to take God out of our country" is with DuckDuckGo. Please take this loop off as it should go to my home page

Desired outcome: fix the problem

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1:47 pm EDT
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DuckDuckGo DuckDuckGo browser redirects to Google search engine

DuckDuckGo browser redirects your searches to Google search engine. This happened 3 times on 2/22/21. The redirects happened again yesterday 5 times in a row on 3/17/21. The last 2 times I captured it happening in real time on video. It even redirected my bookmarked pages that were saved in the DuckDuckGo browser. That's what I caught on video.

I've also noticed fact checks popping up, suppressed search results, and tracking. I used their app on multiple Apple devices that I own. There are several new complaints in the app store on the iPhone about DuckDuckGo's shady practices. Just sort by recent and critical reviews.

I use a VPN for privacy reasons when I get online. I'm only required to use captcha in the Google browser when my VPN is on. Never in DuckDuckGo. When I was redirected from DuckDuckGo to Google the captcha popped up.

I promptly deleted the DuckDuckGo app from all of my Apple devices. DuckDuckGo has either partnered up with Google unbeknownst to it's users or Google is hijacking the DuckDuckGo browser (allegedly).

Desired outcome: Stop advertising as a privacy browser

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N
8:11 am EST

DuckDuckGo Tracking from a supposed non tracking search engine

This search engine claims to not be tracked, safer internet blah blah blah. What a load of bs! If it doesn't track, then why does it keep reappearing on my dock after I have deleted it 100 times! Even provides a search from months ago with the uncorrected typo! How do remove it completely from my ipad? This is a lie about them not tracking or they are hacked, either way please tell me hows to completely extract duckduckgo completely off of my ipad? I have deleted and emptied trash yet it keeps returning like bad food poisoning. Please advise me and share the word about duckduckgo being a fraud!

Desired outcome: COMPLETELY remove DDG from my ipad

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7:21 am EST
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DuckDuckGo Search returns

Please remove wikipedia from your initial results in that its delivering derogatory and false terms such as right wing, conspiracy theorist (a cia moniker for people it wants silenced) Wikipedia is not a authoritatve source of information, an encyclopedia is like britannica. Its now impossible to search for people or news sources which are not left of Lenin which are not described in derogitory terms, and as for the 'free' contents, its not free if taxpayers are having the Atlantic Council decide what is true or not on one of their accounts.

I have no personl involvement, am British and do not live in the USA but checked up on a lead to an interview done and decided to check to see if Lin Wood mentioned and Lin Wood who was involved with the US election fraud investigations were one and the same.

It requires nothing more than looking up once more to the smithsonian

L. Lin Wood
linwoodlaw.com
Lucian Lincoln "Lin" Wood Jr. is an American attorney and conspiracy theorist based in Atlanta, Georgia. Following his graduation from law school in 1977, Wood worked for decades as a personal injury lawyer, focusing on medical malpractice litigation. Wikipedia
Born:
Lucian Lincoln Wood Jr, October 19, 1952, Raleigh, North Carolina, U.S.
Education:
Mercer University (BA, JD)
Occupation:
Attorney
Website
Wikipedia
Twitter
Facebook

4th March 2021
Mr D Kendrick
[protected]@yandex. ru

Desired outcome: Traditional encyclopedias on top right of page, not alphabet soup agency sources plz.

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3:55 pm EST

DuckDuckGo Stratusstore is a scam of internet store

A few weeks ago I was searching for bookshelves on Duckduckgo and one of the recommended store that pop ed up was Stratusstore, I place my order, the only form of payment was PayPal, I paid and waited to receive my order confirmation to my email. never happened.
A few days later I did a search for Stratusstore and to my surprise I found that was a scam website, I tried to contact them, good luck with that, so finally contacted PayPal and filled a complaint, and today I received my money back.
Why is Duckduckgo recommends this scam of a website?
They should drop them, I'm sure I am not the only one that has complained about this website.
Get rid of scammers!

Desired outcome: Do not recommend them on Duckduckgo.

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10:52 am EST

DuckDuckGo Browser

This is not complaint. It is to report a bug of your browser. As of lately, it does not fully load pages. It get to a point at the blue line and stops loading and has a white page. Then after 2 minutes or more it "may" load. I have fast speeds internet and my device has already been factory reset once to correct it. However, after all of that it still isn't working. Just wanted to let you know so the techs can look into it. I will be happy to send a screenshot of what happens if you like.

Desired outcome: Please fix the browser. I love it and it is the main one I use.

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R
5:25 pm EST

DuckDuckGo Ouelam.com

I did a search on DuckDuckGo for X chocks for my trailer. An add popped up from a company called Ouelam.com. I ordered it on my MasterCard only to find out it scammed me for over $50. After a search of their company, I found out it was a fraudulent company.

Desired outcome: Please remove any adds from your browser.

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9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search results

I have noticed the last week or two that 95% of my search results are coming back anti-Trump, even if my search isn't related to him exclusively. When I search for something that is exclusively pro Trump, I have to scroll forever before finding an article related to what I searched in the first place?! What is going on... This needs fixed stat.

Desired outcome: Stop acting like Google

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review [Urgent Message]This is Bethany Sushi restaurant owner in Portland. was posted on Dec 19, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1239 reviews. DuckDuckGo has resolved 7 complaints.
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