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4.1 18 Reviews 271 Complaints
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DuckDuckGo Complaints 271

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K
1:58 pm EST
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DuckDuckGo False business information on apple map feature

Hi there, I work for a real estate developer in the United States and upon viewing one of our communities on the Apple Maps function of Duck Duck Go, there appears to be foreign language & Images posted on the business address. When viewing this same address or business location on Google Maps this is not the case. I would like to have this foreign information removed from the duck duck go apple map function as it is not permitted by the business owner or developer (KIRE Builders).

Desired outcome: Removal of Foreign images and language on apple maps function associated with

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5:06 am EST
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DuckDuckGo Bookmarks

This is not a complaint just a query. I cannot find out how to bookmark a page in Duck Duck Go. I like using this search engine but this is a big problem on my PC. My phine and tablet have their own way of managing this.
Please reply, as I see from the above that there are some issues with getting a reply too.
I cannot now get this to you unlessI log in which I whiuld not have to do, it is just a query.
Thank you

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J
2:47 pm EDT
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DuckDuckGo Search results

I noticed that a lot of search results direct you straight to YouTube. I would like to see Rumble and other sites in your results.

Desired outcome: More results that include sites other than YouTube or Google

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J
6:52 am EST

DuckDuckGo Introductory news page

The intro news page had a couple of stories that I knew to be fake They talked about how down and defeated Trump was and then basically how he had lied to investigators about the capitol incident. I knew These stories were obviously false Due to wjo wrote them as these entities were NEVER complementary or accurate about Trump. The Companies were the Washington post, CNN and Bloomberg. Please vet your materials better. If there is one thing this country needs less of is Lies.

Desired outcome: Change in policy

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M
12:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Your non-tracking policy

I go to your search engine (exclusively), type in DeWalt Tools, two or three different times, NEVER anywhere else. Next time I'm on Google or Bing, BAAM! Dewalt Tools show up.
I send this same message in 5 min. ago, then DuckDuckGo asks, is there any other info? I reply, "What else would you need to know?" The next reply I get was, for $1.00 we will answer that question.
You guys are asking the question, and I should pay for that?

Desired outcome: Quit tracking what people lookup on your website.

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T
T
theLieNameattachedTOmyEmail
salt lake city utah, US
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Feb 12, 2021 7:41 am EST

duckduckgo is marketing, not reality. aka selling the same [censored] with different words.

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K
1:00 am EST

DuckDuckGo Search engines

I am very happy using your service. I would appreciate your narrative to be to the center than to the Left. Lately it is noticeable you are more negative reporting or leaning left. I am a republican and I am disgusted by this website. Really your site will come down if you keep supporting far left politicians and stupid unprepared people who want to run this country.

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J
4:53 pm EDT

DuckDuckGo Duck go

It doesn't have auto correct when typing and when you click the search bar to type it automatically erases your previous search, this thing is a deralict

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3:03 am EST
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DuckDuckGo Online payments not approved by bank while using your browser. Why is that?

It seems that online transactions are not being accepted from your browser. I know this, bcz I have tried from other browsers and they work perfectly. I don't know if its the bank not approving your browser or simply the way your browser work from the inside somehow is not suitable for secure payment. Is there a way I can make successful payments with security in mind on your browser? I need to be able to perform these online transactions to pay for stuff, your browser promised superior security to what google have, but online payments not working is just inconvenient. The smart way is to make these payment secure instead of disapproving them or creating settings that goes against bank policies or something like that. You're making your browser inconvenient. Yes google is horrible they spy on me but at least they allow me to pay for my internet subscription successfully!

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J
9:15 am EDT

DuckDuckGo Advert for immediate edge bitcoin trading

Duckduck constantly features ads for scam products. This is the latest example under the name of makerealestateeasy.com. Duckduckgo is becoming synonymous with scamming. It really undermines the value of the company.

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8:15 am EST

DuckDuckGo Images

I searched for image Do 18. Not only did I find the Dornier 18 WW2 seaplane, but many other, non related thing too. One of these was;
https://www.myyouporn.com/girlsdoporn-e017-callie-aka-kelly-18-years-old/

This is total porn. I am 61, but imagine if I were 10 or 12 and researching a new model kit! I suggest you look into this soonest.

Also, why the hell must I make an account in order to do this? I do not want an account, and will probably change my search engine now.
This is hardly the way to encourage reports of these things.

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J
3:23 pm EDT

DuckDuckGo Search engine

DuckDuckGo is my default search engine on my pc, laptop, and smartphone.
On the smartphone I can click on the fire icon at any time and click clear all tabs and data and it's done. On my windows pc and laptop, I don't see that option and it always saves to my history everything I have searched for. How is that any different than Google or others?
[protected]@gmail.com

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L
LittleBright Feather
US
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May 30, 2021 1:14 pm EDT

Over 70% of my searches on real news of the day is blocked.
Is that because you use Google that blocks EVERYTHING ?
This high rate of blockage just began the past 4 months.
What's up ?

All searches go to the usual blocking page they use to block the web site saying the link is not in internet protocol and cannot be reached. I know this is not so - it's the usual blocking device Google and others always use so you can't reach the subject matter or report, etc. Others have no problem reading those sites. They are only blocked on the search engines = WHY ?

It's getting worse by the day so it's no use anymore to use search engines at all.

=====

ComplaintsBoard
J
9:06 pm EDT

DuckDuckGo Your site won’t let me go the the childrens health defense organization.

I downloaded Duck Duck Go as a search engine because Google has been censoring all sites that go against leftist agenda. I'm 57 years old and I don't need you deciding what websites or organizations I can frequent. I was very pleased with your search engine after I stopped using Google because of their censorship, but now you're doing the same thing! If this continues, I will uninstall your app and quit using your search engine.

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4:12 pm EDT

DuckDuckGo Narrative too far left

I am very happy using your service. I would appreciate your narrative to be to the center than to the Left. Lately it is noticeable you are more negative reporting or leaning left. Please don't turn out like fake news where they falsely make claims or insults that show disrespect. Google executives caught at lunch on a hot mic bragging about completely changing false info into truth or whatever it took to promote their narrative 😡 Please stay straight in the middle by only telling the actual truth. Leave it to us to make our own opinions and decisions🙏🏻👍 Ty for your time.

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L
LR123
Lake in the Hills, US
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Dec 11, 2020 8:42 pm EST

I just searched Voter Fraud and found none of the Conservative results that I swear were there a week or two ago. It’s as if somebody went in and “Scrubbed” all the references and results from the many Conservative sources! What tha hay? No links to Newsmax, OAN or Thomas Moore Society investigations Into Voter Fraud and the resulting facts! Only links to fake news stating “there is no fraud!” Who got to you, DUCKDuckGo!? You’re no better than Google now! Time for me to find a different search engine yet again!

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M
11:26 pm EDT

DuckDuckGo Answer my questions about president trump

I asked Which fireworks company was used to write Trump 2020 in fireworks at white house recently? This is not the first time I complained. You used answer my questions. I stopped using Google. Now I find out that Google owns you. My search answers are horrible. I will use Bing search now. Stop being liberal biased.. The last time I asked a question about President Trump, you gave me Oprah and sandwiches. I hate Oprah and sandwich shops. I will use Bing search.

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Update by Maria Anderson
Aug 30, 2020 11:50 pm EDT

President Trump questions that I ask about, you send my Oprah Winfrey things. Sandwiches, anything but my questions about President Trump. I read that Google owns Duck Duck Go. I have used your search engine long before this current presidential election. I will go back to use Bing if DuckDuckGo doesn't answer my simple questions. Thank you for your cooperation.

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9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DuckDuckGo Search engine

Date of the incident: every time I do a search, choose any date you like
The problem is that although I am searching for written answer to my problem, you invariably present several stupid videos as if that's what I am looking for — frequently they don't even have anything at all to do with what I am searching for! There are options to select all, images, videos, news, but by default you show everything. Why isn't there an option to just show text? That way, I could just select text and eliminate all the annoying images and videos that I don't want.

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J
11:09 pm EDT

DuckDuckGo Buscador

Le mando como ejemplo lo siguiente: hago una busqueda de "soldado de la patria" en argentina y obtengo una pagina llamada "el guerrillero" de cuba. Sepa ud que un guerrillero NO es un soldado de la patria en Argentina y menos un medio cubano . Así que le recomiendo que afinen su algoritmo de búsqueda. // También he notado que al hacer búsquedas de contenidos adversos al grupo gobernante de este país es infructuoso. Le recuerdo que Argentina aún NO es China y que todavía hay libertad de expresión lo cual no se refleja en los resultados de búsquedas en esta plataforma.

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8:13 am EDT

DuckDuckGo ads on my searches

when I do a search the first two items are ads
I thought you were supposed to be ad free
It is annoying and as irritating as being tracked by google
Tell me how I can stop this
Tried to submit this and was told it was too short and unlikely to be considered
Absolutely love corresponding with algorithms or whatever anti human
systems you are using
Am trying to submit this complaint again to see if I have fulfilled big brother's directive

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M
7:07 am EDT

DuckDuckGo Your ability to locate information is dismal.

The answers to some of my questions have ABSOLUTELY nothing to do with my question! That is when I have to ask Google! And I must tell you, I have Google! I am in Romania at this time, so I understand that it could be hard for your to get all answers correct. However, if Google can, so do you! If you can't function properly in this country, please let me know!

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1:12 pm EDT

DuckDuckGo Search results

I am increasingly finding the search results are very poor, as if DDG is trying to guess what I'm really searching for and showing me the results from their algorithm and not what I'm looking for. Sometimes I'm searching for a phrase with a keyword and I put the phrase in quotes. The results appear to ignore the quotes and the results are any pages that have a combination of most of the words but not all. Sometimes I put in a search for an uncommon proper noun, and it returns results on a more common word, totally unrelated to my search.

Their search algorithm has gone off the rails, and though I've been using DDG for 5+ years, I'm starting to turn to other search engines. The results here are so BAD.

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M
M
Maria Anderson
US
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Aug 31, 2020 12:22 am EDT

Same thing with my questions. They are unrelated answers or politically biased towards the Left, Democrat-biased. I complained before and DDG worked good for about a week. I just want my simple questions about current events...not about mashed potatoes and Oprah Winfrey.

ComplaintsBoard
D
3:20 pm EDT

DuckDuckGo The news you feature when I do a search

Every time I search for a political issue all I get are leftists results. Why don't I ever get a right opinion? You are just like google. You are totally leftist and hide opinions from the right. I'm very disappointed because I have recommended this search engine to many people but you are just like google. How do I stop you from sending me all the liberal news and give me some conservative views?

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M
Maria Anderson
US
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Aug 31, 2020 12:41 am EDT

You only send my liberal leftist opinions and never what I am looking for. I don't want liberal news and want the news that I search...conservative views. I want you to search what I ask for, not a left-wing opinion slanted towards Hillary Clinton. It is obvious that you do not like President Trump. If I type President Trump in your search.. I get hateful opinions from left-wing media.

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About DuckDuckGo

Screenshot DuckDuckGo
DuckDuckGo is a privacy-focused search engine that aims to reduce online tracking. It offers search services without user profiling, providing the same search results for everyone. The company also provides a mobile browser and a browser extension to block trackers across the web.
How to file a complaint about DuckDuckGo?

Here is a guide on how to file a complaint against DuckDuckGo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with DuckDuckGo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DuckDuckGo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against DuckDuckGo on ComplaintsBoard.com.

Overview of DuckDuckGo complaint handling

DuckDuckGo reviews first appeared on Complaints Board on Dec 13, 2014. The latest review [Urgent Message]This is Bethany Sushi restaurant owner in Portland. was posted on Dec 19, 2024. The latest complaint I want the dead links that reference cases that were expunged removed was resolved on Mar 22, 2024. DuckDuckGo has an average consumer rating of 1 stars from 1239 reviews. DuckDuckGo has resolved 7 complaints.
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